Northern Rivers Apart Hotels

"Delighted to spend a couple of wet days relaxing before flying out. Great bed, enjoyed the restaurant and loved the 11am checkout."

"Extremely disappointing handling by the hotel and twin towns after getting in between visible factional department infighting regarding breakfast entitlements and customer service between the hotel and twin towns. What made this worse was not even the original issue — it was the weeks of silence afterwards, followed by a phone call where staff appeared completely boxed in by policy and bureaucracy instead of using basic customer judgement. I travel regularly and understand mistakes happen. What matters is how businesses respond. In this case, the response was slow, impersonal and dismissive. Very poor post-stay customer service for a brand that markets itself as premium."

"👍"

"We had a wonderfull experience especially with Ocean Views. Twin Towns is a Mecca for familiar faces and the only thing we missed out on was breakfast, but there will be plenty oof time for that next time we visit the MANTRA Coolangatta. Kind regards, GiGi Law & M. McKeown"

"Great location, staff helpful and lovely"

"The motel is in need of a major upgrade."

"Great place to stay"

"The room was not properly cleaned and, in all likelihood, had not been for some time. Shards of broken glass were scattered around on the floor, shower cubicle was very slippery as had not been properly cleaned beyond a cursory wipe-over. Somehow the front desk staff were critical of US for not notifying them earlier - not a very friendly or empathetic response."

"Clean room and amazing staff. Fantastic little overnight stay"