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"The bed was comfortable. The property and our room specifically needs updating, repairs and maintenance. Best part was that the hotel was very close to Hoito, the Finnish pancake place inside the Goods&Co market, which is the nicest part of downtown Thunder Bay."

"We were not made aware when booking that the pool and hot tub were out of service. That was a big part of our plans for our kids. We had to stay one night because everywhere else was completely booked. But they kindly allowed us to cancel our remaining 2 nights and switched hotels. Was a pain switching, but the hotel we switched to was so worth it."

"The guy at the desk was very friendly and helpful. The room was clean and the parking felt safe"

"The property was excellent. The staff was amazing. The property was new and very clean. The food was excellent. No surprises."

"Staff is friendly and helpful, parking is convenient. "

"Very good clean and close to some good restaurants "

"They tried to forcibly enter my room after I fell asleep in a completely dry bathroom, that being the only thing that would ease my nausea. They cited water in the vents but there were no vents on the floor in the bathroom. Don't turn on the air conditioning or else these clowns will send someone to break in to your room, should another customer complain about being cold."

"Clean room, great check in but location felt unsafe. We were advised that vehicles are broke into there almost every night. We had to unload entire contents of car (which was packed full) and reload in the morning. Another frustration was that I lost an item, called the hotel 2 days later. They said they would look for it and call me back but I never received a call back. "

"The staff were very friendly, check in was great however my room was in dire need of renovations. Evidence of water damage everywhere in the room, walls and ceilings discoloured, bubbled and paint damaged. The tub was rust stained and missing tiles, the loose tub stopper on the side of the tub was black. No seals on the door, you could see light through to the hallway and my door latch had a hole in it on the outside. The smoke alarm was hanging by its wires. I would never return."