Luxury Hotels & Resorts in Northern Illinois from NZ$164

"Breakfast was great, rooms were nice, the only downfall was the pool was closed and we were notified ahead of checking in which was one of the reasons we booked this hotel. They are doing maintenance to remove the hot tub"

"From the moment we checked in on April 1, 2026, at approximately 3:30 p.m., our family was warmly greeted by the General Manager (GM). She was exceptionally attentive, welcoming, and kind. Despite multiple families arriving at the same time, the GM ensured each guest received the same level of enthusiasm and care, never dismissing any questions. Later that evening, while spending time in the pool area, we observed the GM personally collecting used towels and restocking the area with fresh ones. This level of hands-on leadership and commitment to service was clearly reflected throughout the hotel. As a family that is typically very attentive to cleanliness, we were genuinely impressed by how well-maintained and spotless the property was. Shortly after 6:00 a.m. the following morning, we saw the GM return carrying several packages of bread and biscuits to replenish the breakfast area. Once again, she greeted us by name with the same warmth and attentiveness. Her leadership was evident in every interaction, as the entire staff mirrored her professionalism and hospitality."

"I was not particularly happy. Upon going to the fourth floor where my room was located, I smelled smoke and weed in the hallway.The room appeared clean, but had a strong bleach smell. Luckily, I was able to crack the window and get fresh air into the room. The dark brown carpet in the sleeping area made the bottom of my feet dirty (yuck!) The breakfast was not impressive as it was all processed foods except for the oranges. The coffee came out of a machine, not a brewed pot. Honestly, you get what you pay for and I was looking to spend a little less so this was on me. I will probably not be staying there again."

"Great location. Parking in and out was easy. Right off the river. Food in the hotel and also within walking distance. lovely room. Clean and modern. Would stay again. "

"Clean room, friendly staff. "

"Hotel was beautiful with a very soft bed. Lots of extra pillows a nice, clean bathroom. The staff were super friendly. Everything was amazing except I will say the only downfall is that it’s right next to an abandoned shopping center, which is not their fault of course. Also, the breakfast would’ve been good except the eggs were smelly and watery which made me afraid to eat them. Other than the eggs, the rest was delicious and it had a beautiful view of the river."

"casino was good, carpet could be cleaner and the chairs are showing serious wear"

"Everything was good "