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Reviews of Northampton Town Centre Hotel

4 out of 5
Northampton Town Centre Hotel
Silver Street, Northampton, England

Reviews

8.4

Very good

Rating 10 - Excellent. 424 out of 1001 reviews" "
Rating 8 - Good. 402 out of 1001 reviews" "
Rating 6 - Okay. 116 out of 1001 reviews" "
Rating 4 - Poor. 43 out of 1001 reviews" "
Rating 2 - Terrible. 16 out of 1001 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities
The young lady on reception was very knowledgeable and super helpful . She obviously loves her job! Bat staff nice food could have come out quicker.
Stayed 1 night in May 2024
Response from Luke on 20 May 2024
Good morning Caroline,Thank you very much for taking the time to leave such a great review of your recent stay with us.Please know that your comments have been passed to all departments and I am delighted to read that you found our receptionist on the day to be super helpful.We are thrilled to read that you enjoyed your stay and we very much hope to welcome you back in the future!Kind regardsLuke - Front Office Manager

8/10 Good

Jack

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is undergoing renovations which, when completed with result in a very nice hotel
Stayed 1 night in May 2024
Response from Luke on 20 May 2024
Good morning Jack, Thank you for the taking the time to leave a review of your recent stay with us. We are glad to read that you enjoyed your stay and we hope to welcome you back in the future once our refurbishment is complete.Kind regardsLuke - Front Office Manager

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The new rooms are excellent, the breakfast was one of the best I've had in a while, even though works are ongoing they didn't disturb me at all, I have to say for bed comfort they beat their rivals ' pr...er by a mile, best nights sleep in a very long time, I stayed there when it was a Raddison and they've improved on that. Very satisfied, apart from the awful coffee sachets in the room tasted a bit like H..py Sh...er.
Stayed 1 night in May 2024
Response from Luke on 20 May 2024
Good morning Paul, Thank you for the great review and feedback from your recent stay with us! We are very glad to read that you enjoyed your stay, especially the breakfast and new bed in our newly refurbished room We very much hope we can welcome you back in the future!Kind regardsLuke - Front Office Manager

4/10 Poor

Ibrahim

Disliked: Cleanliness, staff & service, property conditions & facilities
Below expection, recomended to enhance the hospitality service, also provide a tour guide for a guest.
Stayed 4 nights in May 2024
Response from Luke on 20 May 2024
Good morning Ibrahim,Thank you for taking the time to leave a review of your stay with us.We are sad to see that we received a rating of 2/5, your comments have been taken onboard and will be discussed to enhance our guest experience going forward.We hope to welcome you back in the future.Kind regardsLuke - Front Office Manager

10/10 Excellent

Charalambos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good parking, nice staff, clean modern rooms, would definatly stay again, good central location
Stayed 1 night in May 2024
Response from Luke on 13 May 2024
Good morning,Thank you very much for your great review of your recent stay. We are thrilled to read that you enjoyed your stay, and hope to welcome you back soon!Kind regardsLuke - Front Office Manager

2/10 Terrible

Kurt

Staff was rude and obnoxious all because I queried the price and being charged for car parking because I had standard room instead of a superior room, but a previous member of staff told me parking was free because I was a guest
Stayed 1 night in Apr 2024
Response from Reception Team on 28 Apr 2024
Hi Kurt,Thanks for your feedback. We're sorry your stay didn't meet your expectations, and we apologize for the inconvenience. Since we're located in the town centre, parking for standard rooms comes with an additional charge. We hope to welcome you back the next time you're in town.Best regards,

8/10 Good

Charles

Liked: Cleanliness, staff & service
Nice
Stayed 1 night in Apr 2024
Response from Luke on 28 Apr 2024
Good morning Charles,Thank you for leaving a review of your recent stay with us.We are thrilled to read that you enjoyed your stay, and we very much hope to welcome you back in the future.Kind regardsLuke - Front Office Manager

10/10 Excellent

David, Waterlooville

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice newly refurbished room on 7th floor. Staff v friendly as always
Stayed 1 night in Mar 2024
Response from Eliah O'Toole - Guest Relations Executive on 27 Mar 2024
Good Evening David,Thank you for leaving us a review, it is great to see that you had such an enjoyable stay with us.I will make sure to pass along your feedback regarding the refurbishment and the excellent service you received during your stay.I hope to welcome you back soon!Warmest Regards,Guest Relations Executive - Eliah O'Toole

8/10 Good

jacqueline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay and would go again.
Stayed 2 nights in Mar 2024
Response from Eliah O'Toole - Guest Relations Executive on 20 Mar 2024
Good Afternoon Jacqueline,Thank you very much for such a positive review. I am very glad to see that you enjoyed your stay and would like the opportunity to welcome you back again soon!Warmest Regards,Eliah O'Toole - Guest Relations Executive

10/10 Excellent

Michael

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
I have stayed here multiple times dating back to 2010. It continues to improve.
Stayed 2 nights in Mar 2024
Response from Luke on 18 Mar 2024
Good evening Michael,Thank you very much for leaving a review of your recent stay with us.We are so pleased to read that you enjoyed your stay, and we very much look forward to welcoming you back in the future!Kind regardsLuke - Front Office Manager

10/10 Excellent

Lisa

Stayed 1 night in Mar 2024
Response from Reception Team on 30 Mar 2024
Dear Lisa, Thank you for your feedback it is much appreciated.

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrived at busy check-in, & manager stepped in to support reception staff which was appreciated. All areas clean & well maintained. Room quiet, modern & comfortable. Bathroom very good - hot water in shower = instant!
Stayed 1 night in Mar 2024
Response from Eliah O'Toole - Guest Relations Executive on 9 Mar 2024
Good Morning Mark,Thank you for a great review, I am very glad to hear that you enjoyed your stay with us.I will be sure to pass along the feedback to the Manager who stepped in to help the Reception staff and in doing so, made for a quick efficient check-in.I am also glad to hear that you enjoyed all of the amenities that we have to offer. We strive to ensure our guests are always satisfied and I will make sure that all of the relevant departments are aware of the great feedback!Warmest Regards,Eliah O'Toole - Guest Relations Executive

10/10 Excellent

Luke

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Eliah O'Toole - Guest Relations Executive on 9 Mar 2024
Dear Luke,Thank you for taking the time to leave us a great review, we appreciate it!I am very glad to see that you enjoyed your stay with us. I hope we have the opportunity to have you stay with us again soon.Warmest Regard,Eliah O'Toole - Guest Relations Executive

10/10 Excellent

Victoria

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the breakfast and rooms were adequately equipped with comfortable beds. Didn't like paying to park. Should be free for hotel guests.
Stayed 1 night in Feb 2024
Response from Luke on 26 Feb 2024
Good morning Victoria,Thank you for taking the time to leave a review of your stay with us!We are thrilled that you enjoyed your stay, and we have taken your comments on board regarding the parking.We hope to welcome you back in the future!Kind regardsLuke - Front Office Manager

8/10 Good

Jesse

Liked: Cleanliness, staff & service
Very conveniently located, within walking distance of town centre and the train station.
Stayed 6 nights in Feb 2024
Response from Luke on 26 Feb 2024
Good morning Jesse,Thank you for taking the time to leave a review of your stay with us!We are thrilled that you enjoyed your stay.We hope to welcome you back in the future!Kind regardsLuke - Front Office Manager

10/10 Excellent

Karen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel rooms were good, breakfast was nice and lots of choices
Stayed 1 night in Feb 2024
Response from Reception Team on 18 Feb 2024
Dear Karen, Thank you for your feedback it is much appreciated. We are happy to hear you have enjoyed your stay with us. We look forward to welcoming you as a guest next time you're in Northampton. Kind Regards,

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value
Great value, nice rooms, decent breakfast.
Stayed 1 night in Feb 2024
Response from Reception Team on 18 Feb 2024
Dear David, Thank you for your feedback it is much appreciated. We are happy to hear you have enjoyed your stay with us. We look forward to welcoming you as a guest next time you're in Northampton. Kind Regards,

10/10 Excellent

Steve

Stayed 1 night in Feb 2024
Response from Reception Team on 18 Feb 2024
Dear Steve, Thank you for your feedback it is much appreciated. We are happy to hear you have enjoyed your stay with us. We look forward to welcoming you as a guest next time you're in Northampton. Kind Regards,

10/10 Excellent

Brendan

Stayed 2 nights in Feb 2024
Response from Luke on 21 Mar 2024
Good afternoon Brendan,Thank you very much for leaving a review of your stay with us. We are delighted that you enjoyed your stay and we hope to welcome you back in the future!Kind regardsLuke - Front Office Manager

8/10 Good

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room would definitely stay again
Booked a superior room and can definitely say it was worth it. Loved the decor from the pops of colour in the bathroom to the furniture style all really suited each other. The bed was extremely comfortable and the LED headboard lights created a relaxing atmosphere at the end of the night. Only issue was curtain rail lights were flickering so had to rely on lamps in the room instead of using the main lights. The only improvement I can think of would be with it being a superior room maybe some upgraded coffee making facilities could be included for example a pod machine even just a simple one just to add that more luxury feel that you get from the rest of the room
Stayed 1 night in Feb 2024
Response from nm on 12 Feb 2024
Dear AshleyThank you for your great review and feedback on your stay with us.I will be sure to pass on all feedback to the relevant departments.We look forward to welcoming you in the near future.Kind regardsThe Northampton Town Centre Hotel

10/10 Excellent

Dawn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Reception staff really friendly, helpful 👏👏
Stayed 1 night in Feb 2024
Response from Reception Team on 11 Feb 2024
Dear Dawn, Thank you for your feedback, it's always nice to receive positive feedback. We will share your comments with our team. We are confident that this feedback will serve as an encouragement to all our staff as they strive to continuously improve the quality of our service.Thank you again for sharing your experience. We hope that your next visit will be as pleasant as the last. Kind Regards, Northampton Town Centre Hotel

10/10 Excellent

Borys

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional
Exceptional hotel for the price
Stayed 1 night in Feb 2024
Response from nm on 8 Feb 2024
Dear BorysThank you for leaving some great feedback with regards to your stay.Kind regardThe Northampton Town Centre Hotel

10/10 Excellent

Simon

Stayed 1 night in Feb 2024
Response from nm on 8 Feb 2024
Dear SimonThank you for the great review.Kind regardsThe Northampton Town Centre Hotel

6/10 Okay

Christopher Paul

Travelled with partner
Liked: Cleanliness
Pleasant staff, but not really focused on customer experience, additionally bar shut early as advertised, will not stay again.
Stayed 2 nights in Feb 2024
Response from nm on 8 Feb 2024
Dear ChristopherThank you for taking the time to leave some feedback on your stay with us.I am sorry to see that you did not enjoy all aspects of your stay, I will be sure to pass on the feedback.Kind regardsThe Northampton Town Centre Hotel

10/10 Excellent

Sajimon

Stayed 2 nights in Jan 2024
Response from Eliah O'Toole - Guest Relations Executive on 20 Mar 2024
Good Afternoon Sajimon,Thank you for taking the time to leave a great review. I am very glad to see that your stay was a positive experience and would look forward to welcoming you back again soon.Warmest Regards,Eliah O'Toole - Guest Relations Executive

10/10 Excellent

NICHOLAS

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable quiet hotel. Lovely staff and very handy for town
Stayed 1 night in Jan 2024
Response from Reception Team on 26 Jan 2024
Dear Nicholas, Thank you for your feedback it is much appreciated. We are happy to hear you have enjoyed your stay with us. We look forward to welcoming you as a guest next time you're in Northampton. Kind Regards,

10/10 Excellent

Ralph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel location is good and the staff delivered excellent customer service Christina at the front desk and Kevin DeFreitas in the bar and restaurant. Also the young lady server in the restaurant The one thing is that our room was too small for a king size bed. No space to move around. At least a small fridge would be nice to have. There should be an ice maker on some of the floors. Love that we could make coffee or tea Excellent renovated bathroom
Stayed 2 nights in Jan 2024
Response from Reception Team on 23 Jan 2024
Dear Ralph, Thank you for your lovely feedback it will be shared with the team. We are happy to hear that our staff were able to provide the level of service and hospitality that we strive for. We can't wait to have you back as our guest next time you’re in Northampton. Kind Regards,

8/10 Good

Ralph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Reception Team on 26 Jan 2024
Dear Ralph, Thank you for your feedback it is much appreciated. We are happy to hear you have enjoyed your stay with us. We look forward to welcoming you as a guest next time you're in Northampton. Kind Regards,

10/10 Excellent

Christopher

Liked: Cleanliness, property conditions & facilities, room comfort
The stay was amazing. The only fault was tgere was no fan for the bedroom and the air conditioning turned off withing 45 minutes so the room was extreamly hot.
Stayed 1 night in Jan 2024
Response from Reception Team on 7 Jan 2024
Dear Christopher, Thank you for your feedback. It is much appreciated. Kind Regards,

10/10 Excellent

D

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Reception Team on 31 Jan 2024
Dear Guest, Thank you for your feedback it is much appreciated.Kind Regards,

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great overnight stay
It was great for a nights stay. Room comfortable, great amenities, and the breakfast was great
Stayed 1 night in Dec 2023
Response from Reception Team on 30 Dec 2023
Dear Karen, Thank you for your feedback, it's always nice to receive positive feedback. We will share your comments with our team. We are confident that this feedback will serve as an encouragement to all our staff as they strive to continuously improve the quality of our service.Thank you again for sharing your experience. We hope that your next visit will be as pleasant as the last. Kind Regards,

6/10 Okay

Steven

Business traveller
Liked: Cleanliness, room comfort
Ok hotel poor booking
Note was fine. Check in poor. The lady at reception was great but my booking from Hotels.com was not passed onto the hotel. It took 20minuted to sort out.
Stayed 1 night in Dec 2023
Response from Reception Team on 30 Dec 2023
Dear Steven, Thank you for taking the time to share your feedback on your visit to the Hotel Northampton Town Centre. Our team will be addressing the issues you encountered so that we can improve going forward. We do hope to have you back as a guest next time you're in Northampton. Kind Regards,

2/10 Terrible

Shaheed

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Reception Team on 30 Dec 2023
Dear Shaheed, Thank you for your feedback it is much appreciated. Kind Regards,

8/10 Good

Amanda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Reception Team on 30 Dec 2023
Dear Amanda, Thank you for your feedback it is much appreciated. Kind Regards,

10/10 Excellent

A

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Reception Team on 30 Dec 2023
Dear Guest,Thank you for your feedback it is much appreciated. We are happy to hear you have enjoyed your stay with us. We look forward to welcoming you as a guest next time you're in Northampton. Kind Regards,

8/10 Good

Ryan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Reception Team on 10 Dec 2023
Dear Ryan, Thank you for your feedback it is much appreciated. We are happy to hear you have enjoyed your stay with us. We look forward to welcoming you as a guest next time you're in Northampton. Kind Regards,

8/10 Good

P

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Reception Team on 10 Dec 2023
Dear Guest, Thank you for your feedback it is much appreciated. We are happy to hear you have enjoyed your stay with us. We look forward to welcoming you as a guest next time you're in Northampton. Kind Regards,

10/10 Excellent

Lucille

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Reception Team on 10 Dec 2023
Dear Lucille, Thank you for your feedback it is much appreciated. We are happy to hear you have enjoyed your stay with us. We look forward to welcoming you as a guest next time you're in Northampton. Kind Regards,

4/10 Poor

Mr Spencer

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Found a pair of underpants and a lipstick from the previous occupants in the room Room had obviously not been cleaned properly.
Stayed 1 night in Dec 2023
Response from Cristina on 7 Dec 2023
We genuinely value your feedback, and we want to express our gratitude for sharing your thoughts with us. We deeply regret that your recent stay did not meet the high standards we aim to provide to our guests. Please accept our sincere apologies for falling short of your expectations.Your feedback is incredibly valuable to us, and we will use it as a valuable resource to enhance and refine our services. We genuinely hope that you'll consider giving us another chance to host you the next time you visit Northampton. Your satisfaction remains our top priority.

8/10 Good

Victoria

Stayed 1 night in Nov 2023
Response from Reception Team on 30 Dec 2023
Dear Victoria, Thank you for your feedback it is much appreciated. Kind Regards,

6/10 Okay

James

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from nm on 29 Nov 2023
Dear JamesThank you for taking the time to leave a score.Kind regardsThe Northampton Town Centre Hotel

10/10 Excellent

Deborah

Stayed 1 night in Nov 2023
Response from Reception Team on 30 Dec 2023
Dear Deborah, Thank you for your feedback it is much appreciated. Kind Regards,

6/10 Okay

Danny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Reception Team on 5 Jan 2024
Dear Danny, Thank you for your feedback it is much appreciated. We are happy to hear you have enjoyed your stay with us. We look forward to welcoming you as a guest next time you're in Northampton. Kind Regards,

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Reception Team on 30 Dec 2023
Dear Jennifer, Thank you for your feedback it is much appreciated. Kind Regards,

10/10 Excellent

Gordon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First stay. Excellent room. Excellent staff. Very impressed. Would recommend.
Stayed 1 night in Nov 2023
Response from Adina on 28 Nov 2023
Dear Gordon,Thank you very much for taking the time to share your feedback.We are happy to hear you had a pleasant stay with us and we are looking forward to welcome you back next time.Kind regards,Northampton Town Centre Hotel

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient shops etc
Stayed 1 night in Nov 2023
Response from Adina on 28 Nov 2023
Dear Paul,Thank you very much for taking the time to share your feedback.We are happy to hear you had a pleasant stay with us and we are looking forward to welcome you back next time.Kind regards,Northampton Town Centre Hotel

2/10 Terrible

Stuart

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
A predictable scenario poorly managed
Truly dreadful, an awards ceremony finished at 2 and the after party kicked off in the room above from 2:30-5:00, my alarm at 6:30 to speak at a conference for the entire day was unwelcome. The hotel took no responsibility or offered any recompense.
Stayed 1 night in Nov 2023
Response from Cristina on 7 Dec 2023
We genuinely value your feedback, and we want to express our gratitude for sharing your thoughts with us. We deeply regret that your recent stay did not meet the high standards we aim to provide to our guests. Please accept our sincere apologies for falling short of your expectations.Your feedback is incredibly valuable to us, and we will use it as a valuable resource to enhance and refine our services. We genuinely hope that you'll consider giving us another chance to host you the next time you visit Northampton. Your satisfaction remains our top priority.

8/10 Good

Asif

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Much better stay this time compared to my last will stay again when in area...
Stayed 1 night in Nov 2023
Response from Adina on 28 Nov 2023
Dear Asif,Thank you very much for taking the time to share your feedback.We are happy to hear you had a pleasant stay with us and we are looking forward to welcome you back next time.Kind regards,Northampton Town Centre Hotel

10/10 Excellent

Richard

Stayed 1 night in Nov 2023
Response from nm on 14 Nov 2023
Dear Richard,Thank you for the feedback.Kind regardsThe Northampton Town Centre Hotel

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good spot for the Theatre
We went to an event at the Derngate Theatre and the hotel was less than a 10 minute walk away. Quick check-in, the room was good and it was very quiet. Left the car in the car park right in front of the hotel for £7.
Stayed 1 night in Nov 2023
Response from nm on 14 Nov 2023
Dear JohnThank you for the great feedback on your stay with us.Kind regardsThe Northampton Town Centre Hotel