In-room safe, desk, laptop workspace, blackout curtains
Check availability

Reviews of Holiday Inn Northampton, an IHG Hotel

4 out of 5
Holiday Inn Northampton, an IHG Hotel
Bedford Road, Northampton, England

Reviews

8.2

Very good

Rating 10 - Excellent. 237 out of 604 reviews" "
Rating 8 - Good. 211 out of 604 reviews" "
Rating 6 - Okay. 101 out of 604 reviews" "
Rating 4 - Poor. 31 out of 604 reviews" "
Rating 2 - Terrible. 24 out of 604 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Sara

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in May 2024

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Property convenient and large parking area
Stayed 1 night in May 2024

10/10 Excellent

Abigail

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would recommend using this hotel wish i had stayed another night there. Price was excellent on rooms and breakfast was great it was a breakfast buffet, so plenty of choose for fussy kids. I will defo be stopping there again with my family
Stayed 1 night in May 2024

10/10 Excellent

Louisa, Hyde

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay! Perfect location for getting into Northampton for the theatre, taxi information was readily available at reception so didn’t even have to ask for it. Had a lovely room with 2 comfortable double beds. Had food & drinks, which was really tasty. Staff were lovely. Would recommend & will stay here again next time.
Stayed 1 night in Apr 2024

10/10 Excellent

Doris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for your hospitality, i had no regrets. Nice staffs, fine dining etc. Holiday Inn is highly recommended 👌
Stayed 2 nights in Apr 2024

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Sawako

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a good hotel to stay. Parking is easy and staff are friendly.
Stayed 1 night in Mar 2024

10/10 Excellent

Tony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a great stay and highly recommend it
Stayed 1 night in Mar 2024
Response from Ben Thorpe - GSM on 20 May 2024
Good morning Tony,Thank you for taking the time to review your recent stay with us.We appreciate all levels of guest feedback to help improve our service.I am delighted that you enjoyed your stay with us and hope to see you again soon.Kind regards,

10/10 Excellent

Daniel

Liked: Property conditions & facilities
Good location. Friendly staff and a good price for a nice room.
Stayed 1 night in Mar 2024
Response from Anna on 18 Mar 2024
Dear Daniel,Thank you for taking the time to tell us about your experience at Holiday Inn Northampton.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

charlie

Stayed 1 night in Mar 2024
Response from Ben Thorpe - GSM on 20 May 2024
Good morning Charlie,Thank you for taking the time to review your recent stay with us.We appreciate all levels of guest feedback to help improve our service.I am delighted that you enjoyed your stay with us and hope to see you again soon.Kind regards,

4/10 Poor

Jason

Stayed 1 night in Feb 2024

10/10 Excellent

Stuart

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very satisfied
Great stay again. Staff are lovely. Breakfast very good quality.
Stayed 1 night in Feb 2024

8/10 Good

Foluke

Stayed 2 nights in Feb 2024

10/10 Excellent

IAN

Stayed 3 nights in Feb 2024

10/10 Excellent

Stephen

Stayed 1 night in Feb 2024

6/10 Okay

Georgia

Stayed 1 night in Feb 2024

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Stuart

Stayed 1 night in Feb 2024

4/10 Poor

Krzysztof

Stayed 1 night in Feb 2024

10/10 Excellent

IAN

Stayed 3 nights in Jan 2024

6/10 Okay

Philip

Stayed 2 nights in Jan 2024

10/10 Excellent

Michelle

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay
Amazing stay Only one issue would be that the window was broken and didn’t open
Stayed 1 night in Jan 2024
Response from Anna on 18 Mar 2024
Dear Michelle, Thank you for taking the time to tell us about your experience at Holiday Inn Northampton. Please know that your feedback is extremely valuable to us and has been passed on to appropriate departments. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

IAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

8/10 Good

Sam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfectly nice
Was at a conference at the university. The hotel is in walking distance along a nice path by the river. Although it is a half hour walk and not lit at night, which I was happy to do. The hotel is showing its age, but nothing wrong with it and it is tidy and clean. We had a large room (200) that was very nice as I had to work during the day. Although we could hear the lift motor over night as we were in the room underneath. Again this didn't bother me too much and was specific to the room we had. I didn't ask to be moved
Stayed 3 nights in Jan 2024

10/10 Excellent

Neil

Stayed 1 night in Jan 2024

10/10 Excellent

Stuart

Stayed 1 night in Jan 2024

8/10 Good

James

Stayed 1 night in Jan 2024

10/10 Excellent

Modinat

Stayed 1 night in Dec 2023

2/10 Terrible

Aisha

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I couldn’t attend because of Covid and hotels.com tried to contact you multiple times to cancel and you didn’t answer
Stayed 1 night in Dec 2023

10/10 Excellent

IAN

Travelled with family
Liked: Property conditions & facilities, room comfort
Can’t fault the hotel and staff were all friendly.
Stayed 1 night in Dec 2023

2/10 Terrible

Abid

Stayed 1 night in Dec 2023

10/10 Excellent

FEMI, Hazelwood

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staying at this Holiday Inn was my best decision ever. The service was first class, the staffers were the friendliest I've seen - especially in this era of deteriorating customers service everywhere. The staff went above and beyond to give us value for our money. I can't even imagine myself staying elsewhere if I'm in Northampton. Best in everything. I love this place!
Stayed 1 night in Dec 2023

8/10 Good

Marion

Stayed 1 night in Dec 2023

6/10 Okay

Tonye

Travelled with family
Liked: Cleanliness, property conditions & facilities
No internet
There was no WiFi when we arrived, members of my team had business to attend to and couldn’t because there was no internet
Stayed 1 night in Dec 2023

10/10 Excellent

Chloe

Stayed 2 nights in Dec 2023

10/10 Excellent

Giacinto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 Star :-)
We were very well and comfortable, the perfect place for families. The staff were incredibly kind and professional, making sure we had everything we needed.
Stayed 2 nights in Dec 2023

6/10 Okay

Trevor

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
the bed was very soft and there was a strange clicking noise in the room the 1st night
Stayed 2 nights in Dec 2023

10/10 Excellent

Toby

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Nigel

Stayed 1 night in Dec 2023

2/10 Terrible

Sam

Stayed 1 night in Dec 2023

8/10 Good

Jim

Stayed 1 night in Dec 2023

2/10 Terrible

Daniel

Stayed 1 night in Dec 2023

6/10 Okay

Ricky

Business traveller
Liked: Cleanliness
Disliked: Room comfort
Poor by hotels.com
My main complaint was to Hotels.com as it became apparent that the hotel doesn’t really take many bookings through the site and do bookings.com instead so when I arrived they couldn’t find my booking at all. This took almost 15 minutes. In the end they had to just create a new booking. The room was fine in general except for the uncomfortable mattress so I didn’t have the best sleep.
Stayed 1 night in Dec 2023

8/10 Good

Andy

Stayed 1 night in Dec 2023

6/10 Okay

Claes

Stayed 1 night in Dec 2023

10/10 Excellent

Kamel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant and relaxing stay
Our stay in the hotel was excellent. The room was spacious, clean and nicely decorated. The staff were very pleasant and helpful and the food was very delicious and well presented.
Stayed 1 night in Nov 2023

10/10 Excellent

P

Stayed 1 night in Dec 2023

2/10 Terrible

Lesley

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Worst hotel stay ever
Hotel itself was ok but very large. There was a wedding on and around a dozen children thought it was great fun to run along the corridors banging on all the doors. We complained several times which made them target our room even more! We eventually got moved to a room on the second floor but the kids ended up there too banging and kicking the doors. They were running along the corridors until 11pm. Totally unacceptable. All reception would say was sorry. Definitely would not recommend and will NEVER stay there again. Breakfast was good in the morning with plenty of choice. The only good thing about our stay. Holiday Inn should be ashamed not to have done more to stop this behaviour as we werent the only ones complaining.
Stayed 1 night in Nov 2023

10/10 Excellent

RACHAEL

Stayed 1 night in Nov 2023

10/10 Excellent

Pauline

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10 out of 10 dog friendly hotel ❤️ We booked a three night break at this hotel to attend our daughter’s graduation. Check in was really easy and super friendly with lots of cuddles for our very excited dog 🥰 We reserved a suite which offered lots of space for our party of 3 adults with 2 double beds and a large lounge area which had a couple of sofas (one was a sofa bed). The room was really clean and smelled lovely. There is a small fridge in the room with complementary bottled water and snacks. Breakfast was buffet style with plenty to choose from. Restaurant staff were lovely and made sure we had everything we needed. We also ordered room service for dinner which arrived in no time and was delicious. Big thanks to Laura (hotel manager) and her team for making us so welcome. We would have no hesitation in staying here again, it’s a gem ❤️
Stayed 3 nights in Nov 2023