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"It was my second stay at the hotel. The room was very clean and had all facilities needed. The breakfast was lovely and staff very polite and helpful. However, I was disturbed by a male staff member entering the room at 6am, there was no indication that the room was free at that point.. We shouted and the member of staff closed the door. I complained to the reception staff, one of them was not very understanding and could not grasp the severity of the incident. It was not good enough, I felt vulnerable and unsafe and nobody seemed to care. I would have rated the hotel a 10/10 otherwise. I hope a member of the management team investigates this complaint correctly and gets back to me. "

"Great room with a beach view, the bed was so comfortable, had a great night's sleep."

"My wife and i stayed here for our Wedding Anniversary, Monday to today. Excellent staff in particular Reception, Noel & Cheys in Brasserie. Btw the back area needs a few cobwebs cleaning around glass panels, a little off-putting but no big deal. Food excellent, views suberb. Boat trips, Aquarium and steam train on the doorstep. Expedia charged an extra £40 per night for the booking, my bill from hotel was £120 less when it was presented to me, they kept that so i will book direct in future. (Do not edit that bit out, booking fee is outrageous!!) Other than that, it was a wonderful relaxing stay. Pool was a decent size too for a morning swim.Thank you to the staff for making it so nice. Cheers Graham & Linda "

"Classy. The staff was first rate. "

"1 night stay, small room but clean and comfortable. Loved pool and gym "

"Fantastic hotel for my partners birthday! We both enjoyed our stay we didn’t want to leave. The hotel arranged for the balloons to be in the room upon arrival and also left a note with an Everton toblerone. The hotel gave us a room with a view of hill Dickson upon my request which was lovely of them. The spa was fantastic! One of the Best spa’s I’ve been to! There were two weddings during our stay which was lovely to see and didn’t disturb our stay! The rooms are huge and they were just perfect for our weekend away. "

"Excellent staff. Really friendly. Smooth and quick check in. Room was clean and tidy. Quiet nights sleep."

"Right next to the train station, but 0 noise that we noticed. Room was small but comfortable with all that we needed for our short stay. Would recommend."

"Staff are very professional and helpfully "