Exterior

Reviews of Prince Resort

3.5 out of 5
Prince Resort
3500 N Ocean Blvd, North Myrtle Beach, SC

Reviews

8.4

Very good

Rating 10 - Excellent. 480 out of 1001 reviews" "
Rating 8 - Good. 302 out of 1001 reviews" "
Rating 6 - Okay. 135 out of 1001 reviews" "
Rating 4 - Poor. 51 out of 1001 reviews" "
Rating 2 - Terrible. 33 out of 1001 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Olivia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing I would mention is to ask for housekeeping to come in pretty much everyday to change out the trash or towels.
Stayed 3 nights in May 2024
Response from David Sides, General Manager on 28 May 2024
Dear Olivia,Thank you for your feedback and for choosing Prince Resort for your stay! We're thrilled to hear you had a great stay.We appreciate your suggestion regarding housekeeping services. For your future visits, please feel free to request daily housekeeping, and we will be more than happy to accommodate your needs for trash removal and fresh towels.We look forward to welcoming you back soon!Best regards,

2/10 Terrible

Josh

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Elevators didn’t work. Over priced for what you got. Very loud and felt unsafe at times. Lady that was either drunk or on drugs was passed out on the pool chairs with kids running around. 1 night stay was all I could stand.
Stayed 1 night in May 2024

10/10 Excellent

glenn

Travelled with partner
Liked: Staff & service
One elevator was down on our check in today. Two elevators were down on check out day. It made for frustrating long wait times.
Stayed 3 nights in May 2024
Response from Shanikwa F. on 27 May 2024
Thank you for such a great rating. We do apologize that the elevators were not operating properly when you departed. We do understand how frustrating this made your checkout, but we appreciate your patience during that time. We do hope that you visit us again in the near future.

10/10 Excellent

Rachael, milwaukee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beach and pier
Stayed 5 nights in May 2024
Response from Shanikwa F. on 27 May 2024
Thank you for such a great rating!

10/10 Excellent

Sandra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the oceanfront location!
Stayed 1 night in May 2024
Response from Shanikwa F. on 25 May 2024
Thank you for such an awesome rating. We are pleased to hear that you loved our location. We look forward to seeing you again in the near future.

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 4 nights in May 2024
Response from Shanikwa F. on 25 May 2024
Thank you for such an awesome rating!

8/10 Good

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy with our visit. Will stay there again.
Stayed 3 nights in May 2024
Response from Shanikwa F. on 24 May 2024
Thank you for such a great rating!

6/10 Okay

Angie

Travelled with family
Liked: Amenities
I asked for an ocean FRONT room, received an ocean VIEW room, and everything was sold out.
Stayed 3 nights in May 2024
Response from Shanikwa F. on 24 May 2024
We are disappointed to hear that the view was not what you were anticipating. It is disheartening to learn that we were unable to upgrade you due to our availability. We do hope that in spite of this shortcoming, there were some memorable moments. We look forward to seeing you again in the near future.

10/10 Excellent

Vincent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing views and comfortable spaces! Just wish the parking garage was in the same building and restaurants were closer.
Stayed 4 nights in May 2024
Response from Shanikwa F. on 24 May 2024
Thank you for such an awesome rating!

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet
Stayed 2 nights in May 2024
Response from Shanikwa F. on 24 May 2024
Thank you for your great rating

10/10 Excellent

Kyle

Travelled with partner
Liked: Cleanliness, staff & service
Great room and staff!!
Stayed 1 night in May 2024
Response from Shanikwa F. on 24 May 2024
Thank you for your great rating!

8/10 Good

Albert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice facility. Parking garage is tight but doable. Overall very enjoyable.
Stayed 2 nights in May 2024
Response from Shanikwa F. on 24 May 2024
Thank you for your positive feedback.

8/10 Good

Lori

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s clean except for the pool and was told it was heated in tower one, but unfortunately, it wasn’t. It’s quiet. I like that there’s no pets or smoking allowed.
Stayed 2 nights in May 2024
Response from David Sides, General Manager on 20 May 2024
Dear Lori,Thank you for taking the time to share your feedback with us. We're glad to hear that you found our resort clean and appreciated the quiet atmosphere. However, we apologize for any inconvenience regarding the pool not being heated as expected in Tower One. We will address this issue with our team to ensure accurate information is provided to our guests.We appreciate your understanding and hope to welcome you back for an even better experience in the future.Best regards,

10/10 Excellent

Diana

Stayed 3 nights in May 2024
Response from David Sides, General Manager on 20 May 2024
Dear Diana,Thank you for your kind words! We're thrilled to hear that you had a great stay and enjoyed our accommodations. We look forward to welcoming you back to Prince Resort soon!Warm regards,

8/10 Good

Clarence A

Liked: Staff & service, property conditions & facilities
Safe
Stayed 3 nights in May 2024
Response from David Sides, General Manager on 14 May 2024
Dear Clarence,Thank you for choosing Prince Resort for your recent stay, and for sharing your feedback with us. We're pleased to hear that you found our resort to be safe and that you received great service during your time with us.Your feedback regarding the cleanliness of our resort is important to us, and we appreciate you bringing it to our attention.We're glad that overall, you had a positive experience with us. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back to Prince Resort in the future.Warm regards,

10/10 Excellent

Angelica

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic- staff, room, everything! Will absolutely be coming back!
Stayed 2 nights in May 2024
Response from David Sides, General Manager on 14 May 2024
Dear Angelica,Thank you for choosing Prince Resort for your recent stay, and for taking the time to share your fantastic feedback with us. We are thrilled to hear that you had such a wonderful experience during your time with us.It's truly rewarding to know that you found everything, from our staff to your room, to be fantastic. We can't wait to welcome you back to Prince Resort for another fantastic stay! Warm regards,

10/10 Excellent

Samaria

Liked: Cleanliness, staff & service, property conditions & facilities
I loved it will be back
Stayed 1 night in Mar 2024
Response from David Sides, General Manager on 14 May 2024
Dear Samaria,Thank you for choosing Prince Resort for your recent stay, and for sharing your wonderful feedback with us. We are thrilled to hear that you loved your stay with us and that you plan to return in the future.We can't wait to welcome you back to Prince Resort for another fantastic stay.Warm regards,

6/10 Okay

Ann

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property was very dated and not well maintained. Dirty broken water fountain, broken baseboards, dust in one bedroom and bathroom, entry doors to checkin were in major need of paint. Overall the condo was nice but some of the furnishings were not in the best of shape. We chose this resort on the 8.4 rating, but would only give it a 6.
Stayed 3 nights in May 2024
Response from David Sides, General Manager on 14 May 2024
Dear Ann,Thank you for taking the time to provide us with your feedback following your recent stay at Prince Resort. We sincerely apologize for any inconvenience you experienced due to the issues you encountered during your visit.Your comments regarding the condition of the property and the cleanliness of certain areas are deeply concerning to us. Please be assured that maintaining a high standard of cleanliness and ensuring our facilities are well-maintained are top priorities for us. We understand your disappointment and regret that your experience did not meet your expectations. We truly appreciate your honesty and hope that you will consider giving us another opportunity to provide you with the exceptional experience that you deserve. Once again, please accept our sincerest apologies for the inconvenience caused. We value your patronage and hope to have the opportunity to welcome you back to Prince Resort in the future.Warm regards,

10/10 Excellent

Cynthia

Travelled with group
Liked: Cleanliness, staff & service, amenities
Great Location!
Stayed 4 nights in May 2024
Response from David Sides, General Manager on 14 May 2024
Dear Cynthia,Thank you for your recent stay at Prince Resort and for sharing your feedback with us. We are delighted to hear that you enjoyed our prime location and found our resort to be clean during your visit.We truly appreciate your kind words and are pleased to have contributed positively to your experience with us.We look forward to welcoming you back to Prince Resort in the future. Warm regards,

10/10 Excellent

Popularmmos

It’s good
Stayed 1 night in Apr 2024
Response from David Sides, General Manager on 6 May 2024
Dear Popolarmmos,Thank you for your feedback! We're thrilled to hear that you had a great stay at Prince Resort.Ensuring our guests have a fantastic experience is our top priority, and we're delighted that we could contribute to your enjoyment during your visit.We look forward to welcoming you back to Prince Resort for another wonderful experience!Warm regards,

10/10 Excellent

Rodney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just love that its a very relaxing experience. That i woll do again really soon
Stayed 2 nights in Apr 2024
Response from Chase Long | Quality Assurance on 2 May 2024
Thank you for your perfect 5 out of 5 rating! We are delighted to hear that you found your experience at our resort to be very relaxing. We appreciate your kind words and look forward to providing you with another enjoyable and relaxing stay soon.

8/10 Good

Cynthia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean, spacious, affordable room. The view was amazing!
Stayed 1 night in Apr 2024
Response from Chase Long | Quality Assurance on 2 May 2024
Thank you for your feedback and your 4 out of 5 rating. We are glad to hear that you found our room nice, clean, spacious, and affordable. It was our pleasure to have you as our guest, and we hope to have the opportunity to host you again in the future.

8/10 Good

Beenie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No handicap parking
Stayed 3 nights in Apr 2024
Response from Chase Long | Quality Assurance on 2 May 2024
Thank you for your feedback and your 4 out of 5 rating. We understand the shortcoming caused due to a handicap parking need. We appreciate your comment and will take it into consideration as we strive to improve our facilities and accessibility going forward. We do hope otherwise there were still enjoyable moments to the stay and that we may have the opportunity to host you again in the future.

10/10 Excellent

Ruddy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice like a lot
Stayed 1 night in Apr 2024
Response from Chase Long | Quality Assurance on 2 May 2024
Thank you for your perfect 5 out of 5 rating! We are thrilled to hear that you had a nice stay with us. We appreciate your kind words and look forward to welcoming you back for another enjoyable experience in the future.

10/10 Excellent

phillip

Stayed 2 nights in Apr 2024
Response from Shanikwa F. on 24 May 2024
Thank you for such a great rating!

10/10 Excellent

Kirk

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful accommodations!
Stayed 1 night in Apr 2024
Response from David Sides, General Manager on 22 Apr 2024
Dear Kirk,Thank you for your kind words! We're delighted to hear that you had a wonderful experience with both our accommodations and staff at Prince Resort.Ensuring our guests feel comfortable and well taken care of is our top priority, and we're thrilled that we could meet your expectations during your stay.We look forward to welcoming you back to Prince Resort in the future!Warm regards,

10/10 Excellent

Megan

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and friendly staff
Stayed 2 nights in Apr 2024
Response from David Sides, General Manager on 22 Apr 2024
Dear Megan,Thank you for your feedback! We're delighted to hear that you found Prince Resort to be clean and that our staff provided friendly service during your stay.Maintaining a clean and welcoming environment for our guests is our top priority, and we're thrilled that we could meet your expectations in these areas.We look forward to welcoming you back to Prince Resort again soon!Warm regards,

10/10 Excellent

Sally

Stayed 3 nights in Apr 2024
Response from Shanikwa F. on 24 May 2024
Thank you for your awesome rating!

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
As expected
Stayed 1 night in Mar 2024
Response from David Sides, General Manager on 22 Apr 2024
Dear Victor,Thank you for sharing your feedback with us! We're thrilled to hear that you had a great stay at Prince Resort and that it met your expectations.Ensuring our guests have a pleasant and enjoyable experience is our top priority, and we're delighted that we could provide you with just that during your visit.We look forward to welcoming you back to Prince Resort in the future!Warm regards,

8/10 Good

CHRISTOPHER

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The parking I didn't like
Stayed 2 nights in Apr 2024
Response from David Sides, General Manager on 17 Apr 2024
Hello Christopher,Thank you for your feedback about your recent stay with us. We're glad to hear that overall you had a great experience. However, we're sorry to hear that the parking garage did not meet your expectations.We understand that parking convenience is essential for our guests, and we apologize for any inconvenience you experienced. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Best regards,

10/10 Excellent

Brooke

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love it here we stay here almost every year with the family
Stayed 3 nights in Apr 2024
Response from David Sides, General Manager on 17 Apr 2024
Hi Brooke,Thank you for your fantastic review! We're delighted to hear that you and your family love staying with us year after year. Creating cherished memories for our guests is what we strive for, and it's wonderful to know that Prince Resort has become a tradition for you.We look forward to welcoming you and your family back again soon for another unforgettable stay!Warm regards,

10/10 Excellent

james

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay. Would be nice to have an indoor pool but you can’t have it all.
Stayed 1 night in Apr 2024
Response from David Sides, General Manager on 17 Apr 2024
Dear James,Thank you for sharing your feedback with us! We're delighted to hear that you had a very nice stay at Prince Resort.We appreciate your understanding regarding the absence of an indoor pool. While we aim to provide a wide range of amenities for our guests, we understand that not every feature can be included. Nonetheless, we're thrilled that you enjoyed your stay despite this.We look forward to welcoming you back to Prince Resort in the future!Warm regards,

10/10 Excellent

Myra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My overall experience was great. The staff were helpful and friendly. My children and I love our condo and the view. I will definitely come back.
Stayed 4 nights in Apr 2024
Response from David Sides, GM on 9 Apr 2024
Dear Myra,Thank you for sharing your wonderful experience with us! We're thrilled to hear that you and your children had a great time at Prince Resort.It's fantastic to know that you found our staff helpful and friendly, and that you enjoyed your condo and the view. We're delighted that we could provide you with a memorable experience, and we can't wait to welcome you back for another enjoyable stay in the future!If there's anything else we can do to make your next visit even more special, please don't hesitate to let us know. We look forward to seeing you again soon!Warm regards,

10/10 Excellent

kay

Travelled with family
Liked: Staff & service, property conditions & facilities
Rooms were nice and clean!
Stayed 3 nights in Apr 2024
Response from David Sides, General Manager on 9 Apr 2024
Dear Kay,Thank you for sharing your feedback with us! We're thrilled to hear that you found our rooms nice and clean during your stay at Prince Resort.Ensuring a clean and comfortable environment for our guests is our top priority, and we're delighted that we could meet your expectations in this regard.We look forward to welcoming you back to Prince Resort in the future!Warm regards,

10/10 Excellent

Latesh

Stayed 1 night in Apr 2024
Response from Chase Long | Quality Assurance on 2 May 2024
Thank you for your outstanding 5 out of 5 rating! We are grateful for your stay with us and are glad to know that you had a great experience. Hopefully we will have the chance to welcome you back again in the future.

8/10 Good

Ieasha, Charlotte

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice resort for our weekend stay. The cleanliness of the room could use some extra touches within the condo. Also, didn’t like that the parking was across the street. Overall, we enjoyed our stay.
Stayed 3 nights in Mar 2024
Response from David Sides, General Manager on 27 Mar 2024
Dear Leasha,Thank you for sharing your feedback about your recent weekend stay at Prince Resort. We're delighted to hear that you found our resort nice and that overall, you enjoyed your stay with us.We appreciate your comments about the cleanliness of the room. Ensuring a clean and comfortable environment for our guests is a top priority, and we apologize for any shortcomings in this regard. We also understand your concerns about the parking situation being across the street. We're grateful for your understanding and hope to have the opportunity to welcome you back to Prince Resort in the future. Warm regards,

4/10 Poor

Jan, PINEHUSRT

Stayed 5 nights in Mar 2024
Response from Chase Long | Quality Assurance on 2 May 2024
Thank you for your rating and for choosing our resort. We regret that your experience did not meet your expectations. We value your feedback and would appreciate any specific details you can provide so that we can address and improve upon the concerns you may have had.

10/10 Excellent

Gordon

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
We were there for the college softball games since our daughter coaches one of the teams. We ended up across the street. The gave us a corner room and we could see the ocean and the Lagoon. We enjoyed our stay very much. It was quiet and comfortable! I would stay there again! Thank you for a nice stay!
Stayed 4 nights in Mar 2024
Response from David Sides, General Manager on 16 Mar 2024
Dear Gordon,Thank you so much for sharing your experience with us. We're delighted to hear that you enjoyed your stay at Prince Resort, especially during the college softball games.It's fantastic to know that you appreciated the corner room with views of the ocean and the lagoon. We're thrilled that you found your stay quiet and comfortable, and we're grateful for your kind words.We would be honored to welcome you back to Prince Resort in the future. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Thank you once again for choosing to stay with us, and we look forward to hosting you again soon.Warm regards,

10/10 Excellent

Angela

Liked: Staff & service, amenities, property conditions & facilities
My husband and I stayed for a weekend getaway and were totally pleased. Check-in was extremely quick and easy. Everyone on staff was very pleasant and responsive. There was plenty of parking across the street at their other tower. The property was very clean and updated. The room was just as described (1 bedroom condo w/king bed). It was also very clean. We could smell that when we entered the room. That is very important these days. Even though it is a family vacation spot it was very quiet and peaceful. We were also given the option for a 5pm check out at a very discounted rate which was AWESOME. We were able to sleep in on check out day, go to breakfast, do some shopping and then come back and check out. We will definitely return and bring the whole family! And I will be referring friends, family and customers to Prince Resorts.
Stayed 1 night in Feb 2024
Response from David Sides, General Manager on 16 Mar 2024
Dear Angela,Thank you so much for taking the time to share your wonderful experience at Prince Resort! We are thrilled to hear that you and your husband enjoyed your weekend getaway with us.It's fantastic to know that your check-in process was quick and easy and that you found our staff to be pleasant and responsive. We're also delighted that you appreciated the cleanliness and updated facilities of our property, as well as the cleanliness of your room. Maintaining a clean and welcoming environment is indeed a top priority for us.We're glad that you found your stay quiet and peaceful despite it being a family vacation spot. Providing a serene atmosphere for our guests to relax and unwind is something we strive for.It's wonderful that you were able to take advantage of the discounted 5pm check-out option, allowing you to enjoy a leisurely morning before departing. We're delighted that this added convenience enhanced your overall experience.Thank you for your kind words and for considering returning with your whole family. We would be honored to host you all! Your referrals to friends, family, and customers mean the world to us, and we can't wait to welcome them to Prince Resorts.Please let us know if there's anything else we can do to make your next stay even more enjoyable. We look forward to welcoming you back soon!Warm regards,

6/10 Okay

Latia

Travelled with family
Great stay just a old building
Stayed 2 nights in Mar 2024
Response from David Sides, General Manager on 16 Mar 2024
Dear Latia,Thank you for sharing your feedback with us. We're glad to hear that you had a great stay at Prince Resort.We understand your comment about the building being old, and we appreciate your honesty. While our resort does have some charm, we continuously strive to ensure that our facilities meet the highest standards of comfort and cleanliness for our guests.Your satisfaction is important to us, and we're grateful for your understanding. If there's anything specific we can do to enhance your experience during your next visit, please don't hesitate to let us know.We hope to have the pleasure of welcoming you back to Prince Resort in the future.Warm regards,

10/10 Excellent

James

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nice
Stayed 6 nights in Mar 2024
Response from David Sides, General Manager on 16 Mar 2024
Dear James,Thank you for taking the time to share your feedback with us. We're delighted to hear that you found your room nice and that you enjoyed your stay at Prince Resort.Ensuring our guests have a comfortable and enjoyable experience is our top priority, and we're glad that we could contribute to your positive experience.If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back to Prince Resort in the future.Warm regards,

10/10 Excellent

Tanisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from David Sides, General Manager on 22 Apr 2024
Dear Tanisha,Thank you for your feedback! We're delighted to hear that you had a great stay at Prince Resort.Ensuring our guests have a fantastic experience is our top priority, and we're thrilled that we could provide you with just that during your visit.We look forward to welcoming you back to Prince Resort in the future!Warm regards,

6/10 Okay

Chase

Business traveller
Liked: Cleanliness, staff & service
All drink machines were out of order
Stayed 1 night in Mar 2024
Response from David Sides General Manager on 16 Mar 2024
Dear Chase,Thank you for sharing your feedback regarding your recent stay at Prince Resort. We're glad to hear that overall you had a good stay with us.We apologize for the inconvenience caused by the drinks machines being out of order during your visit. Your experience does not meet the high standards of service we aim to provide, and we are sorry for any frustration this may have caused.Please know that we take your feedback seriously and will address the issue promptly to ensure that all amenities are fully operational for our guests' enjoyment.We appreciate your understanding and hope to have the opportunity to welcome you back for an even better experience in the future.Warm regards,

10/10 Excellent

Reginald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the stay, nice room.
Stayed 1 night in Feb 2024
Response from David Sides, General Manager on 27 Feb 2024
Dear Reginald,Thank you for your feedback! We're thrilled to hear that you enjoyed your stay at Prince Resort and that you found our location convenient.Ensuring our guests have a comfortable and enjoyable experience is our top priority, and we're delighted that we could contribute to your positive experience.We hope to have the pleasure of welcoming you back to Prince Resort in the future. If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Warm regards,

8/10 Good

Brittany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good
Stayed 2 nights in Feb 2024
Response from David Sides, General Manager on 26 Feb 2024
Dear Brittany,Thank you for taking the time to share your experience with us. We're thrilled to hear that you enjoyed your stay at Prince Resort and that you had a great time at the beach.Your satisfaction is incredibly important to us, and we're delighted that everything met your expectations during your visit. We hope that the memories you made here will stay with you for a long time to come.Warm regards,

8/10 Good

Kimberly

Stayed 2 nights in Feb 2024
Response from David Sides, General Manager on 22 Apr 2024
Dear Kimberly,Thank you for your feedback! We're delighted to hear that you enjoyed your beach getaway at Prince Resort.We strive to provide our guests with a relaxing and memorable experience, and we're thrilled that we could contribute to your enjoyment during your visit.We look forward to welcoming you back to Prince Resort for another wonderful getaway!Warm regards,

2/10 Terrible

Thurmond

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was horrible. I got chills the first minute I got there. The place did not look like what it did on here. You can tell they got the furniture form SHEIN or temu. The furniture was not sturdy the bed felt like rocks. Beside the bed it had a window what’s the point that is creepy. After I went to prince I went to Avista and it was amazing. Even though they work together you wouldn’t tell. Prince is shameful and avista is amazing and comfortable. My overall rate for prince hotel 1/10
Stayed 2 nights in Feb 2024
Response from David Sides General Manager on 20 Feb 2024
Dear Thurmond,Thank you for taking the time to share your feedback regarding your recent stay at Prince Resort. We sincerely apologize that your experience did not meet your expectations, and we deeply regret any discomfort or inconvenience you may have encountered during your time with us.We take all guest feedback seriously, as it helps us identify areas for improvement and ensures that we can continue to provide the best possible experience for all our guests. Your comments about the condition of the furniture and the comfort of the bed have been duly noted, and we will address these concerns with our management team to ensure that necessary improvements are made.Regarding your comment about the window beside the bed, we understand that preferences regarding room layout and design can vary greatly among guests. However, we apologize if this feature was not to your liking. We are also disheartened to hear that you did not feel the same level of satisfaction during your stay with us compared to your experience at Avista. We strive to provide exceptional service and comfort to all our guests, and we regret that we fell short of this goal during your visit.We truly value your feedback and the opportunity to improve, and we hope that you will consider giving us another chance to exceed your expectations in the future. Once again, please accept our sincerest apologies for any disappointment you experienced, and we thank you for bringing these matters to our attention.Warm regards,

10/10 Excellent

Mark

Stayed 3 nights in Feb 2024
Response from David Sides, GM on 17 Feb 2024
Dear Mark,Thank you for sharing your experience with us! We're thrilled to hear that you had a great time at the Prince Resort and enjoyed being at the beach, especially with the lovely weather.Your kind words mean a lot to us, and it's fantastic to know that our resort provided a memorable experience for you. We're glad you enjoyed the beach and the beautiful weather during your stay.We look forward to the pleasure of welcoming you back to the Prince Resort for more great times at the beach in the future.Warm regards,

10/10 Excellent

Penny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at Prince resort. Room was clean, it was quiet and staff friendly. Will stay again.
Response from David Sides, General Manager on 30 Jan 2024
Dear Penny,Thank you for taking the time to share your positive experience at Prince Resort. We're thrilled to hear that you enjoyed your stay, found the room clean, experienced a quiet environment, and encountered friendly staff. Your kind words mean a lot to us, and we look forward to welcoming you back for another great stay in the future.If there's anything specific that stood out to you or any suggestions you have for improvement, please feel free to share. We're here to ensure your next stay is just as wonderful as the last.Thank you for choosing Prince Resort as your destination!Best regards,

6/10 Okay

Ruby

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Disappointing stay this time :(
Our usual spot when in SC. Unfortunately this time, one of our rooms had a broken king size bed. We already were minus one bed due to a booking error so that made things worse. The entrance door had no weather strip. We couldn’t keep the place warm due to this issue and unfortunately, weather was in the 20’s. Needless to say..we were freezing. The dishwasher was leaking as well. Definitely more issues than we’ve ever encountered before. Check in staff were friendly per usual! Will stay here again but will definitely inspect all beds and doors next time. I did speak to staff about issues to make sure they were aware of these issues.
Stayed 2 nights in Jan 2024
Response from David Sides, General Manager on 30 Jan 2024
Dear Ruby,Thank you for taking the time to provide feedback about your recent stay at Prince Resort. We appreciate your loyalty and are sincerely sorry to hear about the issues you encountered this time.We deeply regret the inconvenience caused by the broken king-size bed, the lack of weather stripping on the entrance door, and the leaking dishwasher. Your comfort is our top priority, and we apologize for falling short on this occasion.We're glad to hear that the check-in staff were friendly, and we appreciate your understanding. Rest assured, we will address the issues you've raised promptly to ensure a more comfortable experience for our guests in the future.Your willingness to share these concerns directly with our staff is invaluable, and we thank you for bringing them to our attention. We understand the importance of a smooth and enjoyable stay, and we're committed to making the necessary improvements.We hope to have the opportunity to welcome you back to Prince Resort for a much-improved experience. If there's anything specific you'd like to discuss or if you have further suggestions, please feel free to reach out.Thank you for choosing Prince Resort.Best regards,