Hotels with Pool & Resorts in North Jackson - Ridgeland from NZ$68

"Yes"

"I booked this room because I’m currently on a weight loss journey, and my entire body was sore. I specifically wanted to use the hot tub for healing and rejuvenation purposes, only to find out that it closes at 9 PM. Unfortunately, I didn’t arrive until 9, so I was unable to use it. Since the hot tub was the main reason I reserved the room in the first place, I feel I’m entitled to some type of refund or compensation due to not being able to access the amenity that influenced my booking decision."

"Yes"

"Clean"

"I booked this place because of the cleanliness ratings. VERY INACCURATE. Upon arrival, I noticed a strong urine odor. I also almost slipped on a slick substance in the bathroom. I tried to clean the toilet a bit, but the smell persisted. Eventually, I asked to be moved to a new room because the smell was so overwhelming that I couldn’t sleep. The desk was unhelpful and indifferent. I was told there were no rooms left. There was no offer to send a cleaning crew or even inspect the room. I emphasized that the smell was terrible, and the front desk said, "Oh, I guess I'll have to make a note to management, that's all I can do to help you." This was said, but there was no attempt to get my name or room number, which made it very clear that no complaint would be filed. Eventually, I went back to my room after an unsuccessful attempt to relocate via the platform. After falling asleep, I woke up and noticed a weird substance on one of my pillows. I realized that the urine smell was coming from my sheets/bedding because they had not been changed or cleaned. Traumatizing. There was also hair everywhere, stains/spots, and food in the microwave. But URINE SCENTED SHEETS is the takeaway here."

"I love the property Except the mattresses were a bit too shabby"

"Got to come back "

"When I arrived the black out shade in my room was down, completely on the floor. I spoke with 3 different people on 4 different occasions and the issue was never rectified. I enjoy sleeping in when I'm on vacation and was unable to because of this maintenance issue. At the end of my stay there was still no attempt to compensate me for the inconvenience."

"Noisy, no popcorn, the afternoon snack is a scam and our key card opened every door."