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"Staff was friendly and excellent. The restaurant on site and chef were outstanding. Enjoyed our stay and would definitely go back. But it was the staff that would make us go back. Rooms were clean with nice views, but bathrooms were a little tight."

" Fantastic hotel, fantastic staff really good food and amazing location. The only thing be aware you cannot get there with a car so you have to park your car at the bottom of the mountain and take the gondola which was a great experience. It was a bit of a panic doll because Google maps said that you cannot get to the hotel. "

"Helpful staff and they upgraded our stay. "

"would stay here again"

"Great view, location and facilities. Staff all very nice and helpful"

"It was super close to railroad tracks but never heard a sound. The walk to/from train station is steep, partially gravel and you have to lift your suitcase over the greased cog tracks as you cross. There is a nice hike to Staubbach Falls but the falls were not very large due to it being fall. Workers were nice. Evidently there was a free breakfast but they didn’t share that until we were checking out. "

"We were visiting Zermatt for the day so we decided to park our camper van. Well we felt like a real bed and a shower and this hotel did not disappoint! The bedding was so comfortable. The rain shower was a dream! And the heated floors were lovely. Also so close to train station! And wishhhh we hadn’t already eaten dinner because the Italian restaurant looked incredible. But we did have a nice cocktail before bed. Staff was very friendly and all spoke English. "

"Clean "

"The staff here was super helpful and friendly. The location of the hotel is great- surrounded by mountains even if we didn’t technically have a mountain facing room. The building itself is beautiful. Walking around the first floor, you see lots of lovely common spaces. It feels very grand and fancy. I would definitely stay here again if I’m in Wengen again."