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"I was left stranded at the airport for an hour. They state on their page that the shuttle runs every half hour, that is a LIE, it runs once an hour, at exactly the top of the hour. I called three minutes after 8pm and was told they could not pick me up until 9, because that is when the shuttle would run again. The checkin staff were rude and unhelpful, they tried to refuse my credit card until I got angry and insisted that they do so. The rooms are noisy, the walls are paper thin you can hear everything going on in the rooms around you. The property was just ok, definitely not like the Hyatt hotels I've stay in before. This stay left a bad taste in my mouth, to the point that I will make a point of not staying in a Hyatt owned property again."

"The hotel staff were very friendly and accommodating. The rooms were very clean and spacious."

"pretty clean room except the floors were dirty. I’d recommend brining extra socks/slippers to wear around. Stayed here twice so far for two different events in downtown and was very a convenient walk. Good amount of parking. We stayed in March 2026 and half of the rooms seem to be under renovation (inside rooms facing pool). Overall nice stay for the price and staff were kind and accommodating."

"Everything is always good, I love coming back to this place, it feels like home!! "

"This is my go-to place when in SAC. Nice little menu in the restuarant. Great, kind staff. "

"The hotel was over sold! I completed the online check-in stating what time I would be checking in. I got to check-in and I overhear that there was an issue checking in the guest that is standing in front of me. The hotel had overbooked and because of this, they were giving keys to rooms that already had guest in them. The guest in front of me was given keys to two different rooms that had people already checked in and staying in that room. This was all happening around 11 PM at night so I am sure you could understand how surprised guess were that we’re sleeping having other people just walked in their room. Now it is my turn to check in and he gives me a room with one bed. My reservation is for two queen beds. He stated to me there was nothing he could do because that’s all he had. I stated well I have four people. This is not going to work. He told me they were overbooked and that he would just give me my money back. I have two kids and it is 11 PM at night and now we have nowhere to stay because with multiple sporting events going on in the area this weekend, everything was sold out in the area. I will absolutely never book this hotel. We go to this area three times a year for the sporting events that we are involved in and I will absolutely will never book at this hotel or ever recommend."

"The location was great, there was a lot to do, places to visit and really good restaurants. The property is older and in my opinion needs some attention. Staff was great and hotel was neat, carpet was older than I’m used to but as clean as it could be for it’s age. "

"Strangest shower I’ve ever seen."

"Great place "