Nexpa Holidays from NZ$2,714

Helpful staff when I got sick

Hotel was in a really great area with close access to the Metrobus and a short walk away from the Insurgentes Metro station. Lots of fun things and restaurants nearby. The staff was super friendly and helpful, and were willing to indulge my terrible Spanish. The gym was lackluster, but ultimately useful. My only real complaint was the bird droppings and feathers all over the balcony that made it not worth spending a lot of time out there; but hey, that’s outside, where birds live. It seems like a weird thing to complain about. We did try to flip the outside seat cushions to use for seating, only to find more bird droppings on the other side, though. All in all, I’d definitely come back.

My only complaint was that they sent a car to pick me up at the airport and it was a nightmare that took two hours, They didn't take any responsibility for their end of the arrangement so I wasn't happy. I feel like they could have done better.

Excellent location in Zona Rosa, old hotel already. This was my 2nd time to stay, rooms can use some updating though. Staff is very friendly and helpful.

The furniture and room amenities need maintenance. Room services are ok, food is cold, toasted bread is not toasted, coffee cold and no sugar or cream, eggs raw.