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Reviews of The Hub Murray Hill, BW Premier Collection

2.5 out of 5
The Hub Murray Hill, BW Premier Collection
535 Central Avenue, New Providence, NJ

Reviews

8.4

Very good

Rating 10 - Excellent. 349 out of 704 reviews" "
Rating 8 - Good. 230 out of 704 reviews" "
Rating 6 - Okay. 67 out of 704 reviews" "
Rating 4 - Poor. 26 out of 704 reviews" "
Rating 2 - Terrible. 32 out of 704 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Dolores

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a pleasant stay. Our only disappointment was that there were slim pickings at breakfast on our first day. Admittedly, we arrived a half hour before closing, but the food and drink, both hot and cold, should have been replenished.
Stayed 2 nights in May 2024

8/10 Good

Rajesh

Business traveller
Liked: Cleanliness, staff & service, amenities
I is a very quite property .
Stayed 4 nights in May 2024

8/10 Good

Patrick

Everything
Stayed 1 night in May 2024

10/10 Excellent

Wade

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was top notch but I wish they had communicated that their elevator was being replaced prior to booking. Even though it is only 2 stories it created an issue for a member of our group.
Stayed 1 night in May 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in May 2024

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in and very clean. The restaurant was very inviting
Stayed 1 night in Apr 2024

10/10 Excellent

Dr. Rob

Stayed 2 nights in Mar 2024

10/10 Excellent

Nikite

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 2 nights in Mar 2024

10/10 Excellent

Joanne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, well equipped with a kettle (for UK tea drinkers). Friendly, helpful and professional staff. Good breakfast included. Highly recommended!
Stayed 1 night in Feb 2024

10/10 Excellent

John, Wilmington

Stayed 1 night in Feb 2024

10/10 Excellent

Bert

Stayed 1 night in Feb 2024
Response from Russell G on 12 Feb 2024
Thank you for your rating and review. It means a lot to the team and the hotel as well. we look forward to welcoming you back soon.Warm regards,Russell Gregory

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Russell G on 5 Feb 2024
Thank you for your review and for scoring us a high 5. we appreciate it and look forward to welcoming you back.warm regards

8/10 Good

Christopher

Travelled with family
Liked: Cleanliness, room comfort
Good location and reasonable accommodations
Hotel is convenient to downtown New Providence with plenty of parking. Front desk was not staffed when I arrived at 9 pm, staff arrived after a few minutes but check in to my pre-paid room was slow. Spacious room as advertised with mini fridge and microwave. Room was clean and well appointed. Decent breakfast buffet included, and serviceable exercise room on site (no pool).Desk was also not staffed when I checked out.
Stayed 2 nights in Jan 2024
Response from Russell on 1 Feb 2024
Dear Guest,Thank you for your review and we appreciate your business. Rest assured that our front desk is always staffed 24/7, 7 days a week. The person manning the desk is always 1 person with mulitple tasks to complete on a shift. Hence you might have missed them . We take feedback seriously and we will ensure to have the guests responded to effectively.Thank you again and look forward to welcoming you back.Kind regards,Management

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would recommend!
It was very nice however they advertise tub shower but they do not have any tubs. Otherwise an excellent stay and staff and manager so kind and professional!
Stayed 1 night in Jan 2024
Response from Russell on 1 Feb 2024
Dear Laura,Thank you for the feedback and we appreciate your business. We do have tubs in the executive rooms but I think we missed out on mentioning this to you.We look forward to welcoming you back soon.Kind regards

6/10 Okay

Claudia

Liked: Cleanliness, staff & service
We have stayed here before and loved it, it’s why we came back. This last stay was a bit disappointing, room and hallways had odd smells. Elevator was not working and lots of garbage in the hallways ( not the staff’s fault) but guests kept putting food garbage in hallways.
Stayed 3 nights in Dec 2023
Response from Russell on 1 Feb 2024
Hi,Thank you for your business and your valuable feedback. We have rectified the issue of the garbage bags in the hallway , and we ensure that we have housekeeping working the hallways to ensure proper cleanlinessIt is much appreciated.We look forward to welcoming you back soon.Kind regards

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Russell G on 12 Feb 2024
Thank you for your rating and review. It means a lot to the team and the hotel as well. we look forward to welcoming you back soon.Warm regards,Russell Gregory

2/10 Terrible

Rachel

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Bianca on 4 Jan 2024
Thank you for your review regarding your recent stay with us.We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests.If we can be of further assistance, please don't hesitate to let us know.

10/10 Excellent

Elizabeth

Stayed 1 night in Dec 2023
Response from Russell on 1 Feb 2024
Thank you for your business and your valuable feedback.It is much appreciated.We look forward to welcoming you back soon.Kind regards,

10/10 Excellent

Fernando

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from Russell on 1 Feb 2024
Thank you for your business and your valuable feedback.It is much appreciated.We look forward to welcoming you back soon.Kind regards

8/10 Good

Christian

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Russell G on 12 Feb 2024
Thank you for your rating and review. It means a lot to the team and the hotel as well. we look forward to welcoming you back soon.Warm regards,Russell Gregory

8/10 Good

K

Stayed 1 night in Dec 2023
Response from Russell on 1 Feb 2024
Thank you for your business and your valuable feedback.It is much appreciated.We look forward to welcoming you back soon.Kind regards

8/10 Good

Carolyn

Stayed 4 nights in Nov 2023
Response from Russell on 1 Feb 2024
Thank you for your business and your valuable feedback.It is much appreciated.We look forward to welcoming you back soon.Kind regards

10/10 Excellent

Gregory

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice updated property
Stayed 1 night in Nov 2023

10/10 Excellent

Scott, Newport

Travelled with family
Liked: Amenities
Very courteous staff. Nice clean hotel.
Stayed 2 nights in Nov 2023

10/10 Excellent

Wendy

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very clean and bed was comfortable. Customer services was very nice and accommodating.
Stayed 1 night in Nov 2023

10/10 Excellent

Evanna

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

8/10 Good

CYNTHIA

Liked: Cleanliness, room comfort
Stayed 3 nights in Nov 2023

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Serena

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Julio

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place to stay. this is the 2nd time we spent a night at this hotel. We will definetly come back.
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Fady on 2 Nov 2023
Thank you!

10/10 Excellent

Marco

Stayed 2 nights in Oct 2023

10/10 Excellent

Kristine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great overnight stay
Overnight stay. Clean and nicely located hotel. Nice bar and restaurant (a bit pricey). Good breakfast in the morning. Overall a great stay.
Stayed 1 night in Oct 2023
Response from Fady on 2 Nov 2023
Thank you!

2/10 Terrible

Regina

Stayed 1 night in Oct 2023

10/10 Excellent

Adi

Stayed 1 night in Oct 2023

10/10 Excellent

Gail

Stayed 4 nights in Oct 2023
Response from Fady on 2 Nov 2023
Thank you!

2/10 Terrible

William

Disliked: Cleanliness, staff & service, property conditions & facilities
No rooms available at 3pm check in time
Stayed 1 night in Oct 2023
Response from Fady on 2 Nov 2023
Thank you!

10/10 Excellent

Bethany

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older building that’s been completely renovated with gorgeous mid-century/modern decor. Very clean room and property.
Stayed 1 night in Sep 2023
Response from Fady on 2 Nov 2023
Thank you!

10/10 Excellent

Pamela

Stayed 2 nights in Sep 2023
Response from Fady on 2 Nov 2023
Thank you!

10/10 Excellent

Donald

Stayed 1 night in Sep 2023
Response from Fady on 2 Nov 2023
Thank you!

6/10 Okay

Elizabeth

Travelled with family
Liked: Cleanliness
The rooms were clean and spacious. The day staff was awesome; the night clerk less than engaged. Breakfast eggs and potatoes were kinda gross (microwaved) and bagels were stale. Our last night was very, very noisy with new guests who were slamming doors and walking the halls all night.
Stayed 4 nights in Sep 2023
Response from Fady on 18 Sept 2023
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

maalikah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Fady on 18 Sept 2023
Thank you

10/10 Excellent

WILLIAM, Holland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Fady on 9 Sept 2023
Thank you for staying with us

10/10 Excellent

Kishwar

Stayed 1 night in Sep 2023
Response from Fady on 2 Nov 2023
Thank you!

10/10 Excellent

Serengulam

Travelled with partner
Liked: Amenities
good
Stayed 2 nights in Aug 2023
Response from Fady on 21 Aug 2023
Thank you.Fady SharoupimGeneral manger

10/10 Excellent

Shannon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was kind, check in was quick and rooms clean
Stayed 1 night in Aug 2023
Response from Fady on 21 Aug 2023
Thank you.Fady SharoupimGeneral manger

10/10 Excellent

George

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2023
Response from Fady on 21 Aug 2023
Thank you.Fady SharoupimGeneral manger

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities
Just what I needed for my medical appointment in BH.
Stayed 1 night in Aug 2023
Response from Fady on 21 Aug 2023
Thank you.Fady SharoupimGeneral manger

10/10 Excellent

Elysia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Fady on 21 Aug 2023
Thank you.Fady SharoupimGeneral manger

10/10 Excellent

GUOWEI, OAKVILLE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was perfect as it is so close to New York City. With spacious room and quiet surroundings, we were amiably received by the hotel staff who were so nice and efficient. Surely recommend it.
Stayed 1 night in Aug 2023
Response from Fady on 21 Aug 2023
Thank you.Fady SharoupimGeneral manger