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Reviews of The Langham, New York, Fifth Avenue

5 out of 5
The Langham, New York, Fifth Avenue
400 Fifth Avenue, New York, NY

Reviews

9.4

Exceptional

Rating 10 - Excellent. 823 out of 1004 reviews" "
Rating 8 - Good. 106 out of 1004 reviews" "
Rating 6 - Okay. 39 out of 1004 reviews" "
Rating 4 - Poor. 18 out of 1004 reviews" "
Rating 2 - Terrible. 18 out of 1004 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Ruben, Calexico

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff & service was excelent The confort of bed was regular The closet is very small The view is not good
Stayed 4 nights in May 2024

10/10 Excellent

Tameka

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hotel and the front desk was so welcoming.
Stayed 1 night in May 2024

10/10 Excellent

Firas, Jeddah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location and services
Stayed 5 nights in May 2024

10/10 Excellent

Na-Young

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

8/10 Good

Adegoriola

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and service were excellent
Stayed 1 night in May 2024
Response from Richard Bussiere, Managing Director on 22 May 2024
Dear Adegoriola,Thank you for taking the time to share your positive review of The Langham, New York! I am so happy that you chose to stay with us when you were in New York. I hope that we will have the pleasure of welcoming you back again in the future. Thank you again for your visit and your review.

8/10 Good

Amber

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024

10/10 Excellent

Jorge

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb hotel, service, personnel, amenities, property A
Stayed 1 night in May 2024
Response from Richard Bussiere, Managing Director on 22 May 2024
Dear Jorge,Thank you for taking the time to share your positive review of The Langham, New York! I am so happy that you chose to stay with us when you were in New York. I hope that we will have the pleasure of welcoming you back again in the future. Thank you again for your visit and your review.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and service was very good
Stayed 3 nights in May 2024
Response from Richard Bussiere, Managing Director on 13 May 2024
Dear John,Thank you for taking the time to share your positive review of The Langham, New York! I am so happy that you chose to stay with us when you were in New York. I hope that we will have the pleasure of welcoming you back again in the future. Thank you again for your visit and your review.

10/10 Excellent

Frances

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible service, amazing room, we had a wonderful time at the hotel.
Stayed 3 nights in Apr 2024
Response from Richard Bussiere, Managing Director on 13 May 2024
Dear Frances,Thank you for taking the time to share your positive review of The Langham, New York! I am so happy that you chose to stay with us when you were in New York. I hope that we will have the pleasure of welcoming you back again in the future. Thank you again for your visit and your review.

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities
We would definitely stay here again for our next trip to NYC.
Stayed 5 nights in May 2024
Response from Richard Bussiere, Managing Director on 13 May 2024
Dear Alexandra,Thank you for taking the time to share your positive review of The Langham, New York! I am so happy that you chose to stay with us when you were in New York. I hope that we will have the pleasure of welcoming you back again in the future. Thank you again for your visit and your review.

8/10 Good

PREJU, new york

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Your staff are some of the best in any top hotel in NYC. In particular, Abu, at the door, is one of the most welcoming and gracious hosts one could hope to encounter. He’s one of the main reasons I book repeatedly at the Langham. Please give him my best and hopefully a raise! PJ
Stayed 3 nights in May 2024
Response from Richard Bussiere, Managing Director on 9 May 2024
Dear Preju,Thank you for taking the time to share your positive review of The Langham, New York! I am so happy that you chose to stay with us when you were in New York and that you had such a great experience with Abu. I hope that we will have the pleasure of welcoming you back again in the future. Thank you again for your visit and your review.

4/10 Poor

Katherine, Seattle

Loud (in the middle of the night), over-priced, and rapidly getting shabby “5-star” hotel. Only 3 elevators for entire 26 floors and wait times were long and annoying. The cleaning staff’s schedule was perplexing (all day and most of early evening) and they cram their large cleaning carts into the 3 small elevators stopping at every floor. I literally had to leave 20 mins on either side of my attempting to leave the room—to get to the street. Rooms were large but getting shabby with stained carpets, chipped woodwork and bathroom blinds that were malfunctioning. Food/room service was mediocre and way over-priced.
Stayed 7 nights in Apr 2024

10/10 Excellent

harry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel and helpful staff
Stayed 4 nights in Apr 2024
Response from Richard Bussiere on 6 May 2024
Dear Harry,Thank you for taking the time to share your positive review of The Langham, New York! I am so happy that you chose to stay with us when you were in New York. I hope that we will have the pleasure of welcoming you back again in the future. Thank you again for your visit and your review.

10/10 Excellent

emmylou

Liked: Cleanliness
Stayed 3 nights in Apr 2024
Response from Richard Bussiere, Managing Director on 9 May 2024
Hello,Thank you for taking the time to share your positive review of The Langham, New York! I am so happy that you chose to stay with us when you were in New York. I hope that we will have the pleasure of welcoming you back again in the future. Thank you again for your visit and your review.

10/10 Excellent

Serdar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We spent more than a week at this property in late April. If you like walking in the city, this hotel has the perfect location to get anywhere with a healthy walk (not talking "around the corner" but something that will nicely get you over 10k steps/day) including the Central Park, Chelsea, Soho, East & West Village, etc. If you want to use the subway, the station is close-by. Cabs and app-based rides are abundant as well. We were very happy with the housekeeping service, and the quality of the job they've done. Also with the very spacious room. The restaurant was very convenient and offered excellent food & drink choices. The staff there, and elsewhere at the hotel was very helpful and friendly. Couple of things that we did not like: (1) considering this is a 5* hotel, unless you use the "club lounge" (an offer was made at the check-in but I did not find it reasonable, and did not have the energy to negotiate after a 10-hr flight and a cab-ride from JFK), there is not much of a lobby-space where you can spend quality time, you can use the restaurant but they don't serve 24/7, and (2) we paid for one of the higher-grade rooms, a "deluxe, city-view", but not sure if we got one (yes, we had a view of a part of the city, but can't say it matched our past stays in NYC)... be sure to avoid a West facing room, if you can (once again, we were too tired to ask for a change-of-room after a long trip... hotel should've done that considering our long stay).
Stayed 9 nights in Apr 2024
Response from Richard Bussiere on 2 May 2024
Dear Serdar,Thank you for taking the time to share your review of The Langham, New York. I am so happy that you chose to stay with us when you were in New York. I hope that we will have the pleasure of welcoming you back again in the future. Thank you again for your visit and your review.

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Richard Bussiere, Managing Director on 9 May 2024
Dear Matt,Thank you for taking the time to share your positive review of The Langham, New York! I am so happy that you chose to stay with us when you were in New York. I hope that we will have the pleasure of welcoming you back again in the future. Thank you again for your visit and your review.

8/10 Good

Sophia

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
The check in person was CRAZY aggressive trying to upsell me $500/night for a suite. There was some strange noise in the wall from midnight to 3am. Like a cell phone was buried in the wall or something. buzzing/vibration. The bell staff were very nice. LOVED the giant family room.
Stayed 3 nights in Apr 2024

10/10 Excellent

Amber

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous hotel! Very spacious rooms (especially for Manhattan). The location was the best- we walked everywhere. The staff was beyond friendly - we had an incredible family vaca!
Stayed 3 nights in Mar 2024
Response from Richard Bussiere, Managing Director on 1 May 2024
Dear Amber,Thank you for taking the time to share your positive review of The Langham, New York! I am so happy that you chose to stay with us when you were in New York. I hope that we will have the pleasure of welcoming you back again in the future. Thank you again for your visit and your review.

10/10 Excellent

Ron, Vero Beach

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent room
Stayed 1 night in Apr 2024
Response from Richard Bussiere, Managing Director on 1 May 2024
Dear Ron,Thank you for taking the time to share your positive review of The Langham, New York! I am so happy that you chose to stay with us when you were in New York. I hope that we will have the pleasure of welcoming you back again in the future. Thank you again for your visit and your review.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic setup and location! Spacious room and amazing view
Stayed 1 night in Apr 2024
Response from Richard Bussiere, Managing Director on 1 May 2024
Dear Michael,Thank you for taking the time to share your positive review of The Langham, New York! I am so happy that you chose to stay with us when you were in New York. I hope that we will have the pleasure of welcoming you back again in the future. Thank you again for your visit and your review.

10/10 Excellent

Bryan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent in every way. We stayed with our children and the accomodations were perfect. The staff was superb and the room was spacious and modern. We will certainly stay again.
Stayed 4 nights in Apr 2024
Response from Richard Bussiere on 15 Apr 2024
Dear Bryan,Thank you for taking the time to share your positive review of The Langham, New York! I am so happy that you chose to stay with us when you were in New York. I hope that we will have the pleasure of welcoming you back again in the future. Thank you again for your visit and your review.

6/10 Okay

Myles

Liked: Cleanliness
Stayed 4 nights in Apr 2024
Response from Richard Bussiere on 15 Apr 2024
Dear Myles,Thank you for taking the time to share your review of The Langham, New York! I am so happy that you chose to stay with us when you were in New York. I hope that we will have the pleasure of welcoming you back again in the future. Thank you again for your visit and your review.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Richard Bussiere, Managing Director on 5 Apr 2024
Dear Mark,Thank you for taking the time to share your positive review of The Langham, New York! I am so happy that you chose to stay with us when you were in New York. I hope that we will have the pleasure of welcoming you back again in the future. Thank you again for your visit and your review.

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff extremely professional and helpful. Comfortable large rooms. Restaurant and bar were top notch.
Stayed 4 nights in Mar 2024
Response from Richard Bussiere on 4 Apr 2024
Dear Carlos,Thank you for taking the time to share your positive review of The Langham, New York! I am so happy that you chose to stay with us when you were in New York. I hope that we will have the pleasure of welcoming you back again in the future. Thank you again for your visit and your review.

8/10 Good

James

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024
Response from Richard Bussiere on 4 Apr 2024
Dear James,Thank you for taking the time to share your positive review of The Langham, New York! I am so happy that you chose to stay with us when you were in New York. I hope that we will have the pleasure of welcoming you back again in the future. Thank you again for your visit and your review.

10/10 Excellent

Oscar S

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms are perfect for a family. Staff is amazing
Stayed 3 nights in Mar 2024
Response from Richard Bussiere on 4 Apr 2024
Dear Oscar,Thank you for taking the time to share your positive review of The Langham, New York! I am so happy that you chose to stay with us when you were in New York. I hope that we will have the pleasure of welcoming you back again in the future. Thank you again for your visit and your review.

10/10 Excellent

Lyle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in a great location
Stayed 1 night in Mar 2024
Response from Richard Bussiere on 29 Mar 2024
Dear Lyle,Thank you for taking the time to share your positive review of The Langham, New York! I am so happy that you chose to stay with us when you were in New York. I hope that we will have the pleasure of welcoming you back again in the future. Thank you again for your visit and your review.

10/10 Excellent

Kash

Stayed 3 nights in Mar 2024
Response from Richard Bussiere, Managing Director on 17 Apr 2024
Dear Kash,Thank you for taking the time to share your positive review of The Langham, New York! I am so happy that you chose to stay with us when you were in New York. I hope that we will have the pleasure of welcoming you back again in the future. Thank you again for your visit and your review.

10/10 Excellent

Tracy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff is very courteous and always welcoming.
Stayed 2 nights in Mar 2024
Response from Richard Bussiere, Managing Director on 19 Mar 2024
Dear Tracy,Thank you for taking the time to share your positive review of The Langham, New York! I am so happy that you chose to stay with us when you were in New York. I hope that we will have the pleasure of welcoming you back again in the future. Thank you again for your visit and your review.

10/10 Excellent

Marissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was top notch- Langham is the best!!!!
Stayed 2 nights in Feb 2024
Response from Richard Bussiere on 26 Feb 2024
Dear Marissa,Thank you for taking the time to share your positive review of The Langham, New York! I am so happy that you chose to stay with us when you were in New York. I hope that we will have the pleasure of welcoming you back again in the future. Thank you again for your visit and your review.

8/10 Good

Ching Ching, Diamond Bar

Travelled with family
The alarm woke us up at 2 am , it turned out it was the false alarm ， made us couldn’t sleep at all, no rest for the whole night, our family tired for the whole trip, very unpleasant feeling.
Stayed 3 nights in Feb 2024
Response from Richard Bussiere on 26 Feb 2024
Dear Ching Ching,Thank you for taking the time to share your review of The Langham, New York. I am so happy that you chose to stay with us when you were in New York. Please accept our sincere apologies for any alarms going off. I hope that we will have the pleasure of welcoming you back again in the future. Thank you again for your visit and your review.

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb. Best hotel in NYC!
Stayed 2 nights in Feb 2024
Response from Richard Bussiere on 26 Feb 2024
Dear Richard,Thank you for taking the time to share your positive review of The Langham, New York! I am so happy that you chose to stay with us when you were in New York. I hope that we will have the pleasure of welcoming you back again in the future. Thank you again for your visit and your review.

6/10 Okay

Brian

Liked: Cleanliness, staff & service
The elevator service was atrocious. Waiting times were so long we took the stairs on many occasions.
Stayed 2 nights in Feb 2024
Response from Richard Bussiere on 20 Feb 2024
Dear Brian,Thank you for taking the time to share your review of The Langham, New York. I am so happy that you chose to stay with us when you were in New York. Please note we are doing some maintenance on the elevators, and the timeliness is not what our guests would normally experience. I hope that we will have the pleasure of welcoming you back again in the future. Thank you again for your visit and your review.

10/10 Excellent

Catherine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Richard Bussiere on 20 Feb 2024
Dear Catherine,Thank you for taking the time to share your positive review of The Langham, New York! I am so happy that you chose to stay with us when you were in New York. I hope that we will have the pleasure of welcoming you back again in the future. Thank you again for your visit and your review.

10/10 Excellent

Juan Pablo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very well done.
Stayed 4 nights in Feb 2024
Response from Richard Bussiere, Managing Director on 12 Feb 2024
Dear Juan Pablo,Thank you for taking the time to share your positive review of The Langham, New York! I am so happy that you chose to stay with us when you were in New York. I hope that we will have the pleasure of welcoming you back again in the future. Thank you again for your visit and your review.

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Richard Bussiere, Managing Director on 12 Feb 2024
Dear Patricia,Thank you for taking the time to share your positive review of The Langham, New York! I am so happy that you chose to stay with us when you were in New York. I hope that we will have the pleasure of welcoming you back again in the future. Thank you again for your visit and your review.

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Richard Bussiere, Managing Director on 12 Feb 2024
Dear Richard,Thank you for taking the time to share your positive review of The Langham, New York! I am so happy that you chose to stay with us when you were in New York. I hope that we will have the pleasure of welcoming you back again in the future. Thank you again for your visit and your review.

8/10 Good

CHRISTIAN YIADOM

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Richard Bussiere, Managing Director on 12 Feb 2024
Hello,Thank you for taking the time to share your positive review of The Langham, New York! I am so happy that you chose to stay with us when you were in New York. I hope that we will have the pleasure of welcoming you back again in the future. Thank you again for your visit and your review.

10/10 Excellent

Jaclyn

Liked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Richard Bussiere, Managing Director on 12 Feb 2024
Dear Jaclyn,Thank you for taking the time to share your positive review of The Langham, New York! I am so happy that you chose to stay with us when you were in New York. I hope that we will have the pleasure of welcoming you back again in the future. Thank you again for your visit and your review.

8/10 Good

johan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time staying here with my fiancé. We typically come here for our anniversary and the staff goes above and beyond to make it special for us. Look forward to coming back next year.
Stayed 1 night in Jan 2024
Response from Richard Bussiere, Managing Director on 31 Jan 2024
Dear Johan,Thank you for taking the time to share your positive review of The Langham, New York! I am so happy that you chose to stay with us when you were in New York. I hope that we will have the pleasure of welcoming you back again in the future. Thank you again for your visit and your review.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Richard Bussiere, Managing Director on 31 Jan 2024
Dear John,Thank you for taking the time to share your positive review of The Langham, New York! I am so happy that you chose to stay with us when you were in New York. I hope that we will have the pleasure of welcoming you back again in the future. Thank you again for your visit and your review.

10/10 Excellent

JOHN, Lewes

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super staff, good breakfast and nice bar (very good drinks & the best bartenders). Rooms were fabulous, spacious, well appointed and clean!
Stayed 4 nights in Jan 2024
Response from Richard Bussiere on 23 Jan 2024
Dear John,Thank you for taking the time to share your positive review of The Langham, New York! I am so happy that you chose to stay with us when you were in New York. I hope that we will have the pleasure of welcoming you back again in the future. Thank you again for your visit and your review.

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a wonderful. The staff is excellent. The room was wonderful. Always enjoy my stay at the Langham
Stayed 3 nights in Jan 2024
Response from Richard Bussiere, Managing Director on 22 Jan 2024
Dear Chad,Thank you for taking the time to share your positive review of The Langham, New York! I am so happy that you chose to stay with us when you were in New York. I hope that we will have the pleasure of welcoming you back again in the future. Thank you again for your visit and your review.

10/10 Excellent

Brandi, Miramar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and customer service at this hotel were impeccable. My husband and I were celebrating an anniversary and the staff made sure our stay was the best. The cleaning staff, concierge and front desk were friendly and professional. The rooms are gorgeous.
Stayed 3 nights in Jan 2024
Response from Richard Bussiere, Managing Director on 22 Jan 2024
Dear Brandi,Thank you for taking the time to share your positive review of The Langham, New York! I am so happy that you chose to stay with us when you were in New York and that you had a nice time celebrating your anniversary. I hope that we will have the pleasure of welcoming you back again in the future. Thank you again for your visit and your review.

8/10 Good

Zhongyin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was so large! That was nice!
Stayed 1 night in Jan 2024
Response from Richard Bussiere, Managing Director on 22 Jan 2024
Dear Zhongyin,Thank you for taking the time to share your positive review of The Langham, New York! I am so happy that you chose to stay with us when you were in New York. I hope that we will have the pleasure of welcoming you back again in the future. Thank you again for your visit and your review.

10/10 Excellent

Declan

Stayed 3 nights in Jan 2024
Response from Richard Bussiere, Managing Director on 22 Jan 2024
Dear Declan,Thank you for taking the time to share your positive review of The Langham, New York! I am so happy that you chose to stay with us when you were in New York. I hope that we will have the pleasure of welcoming you back again in the future. Thank you again for your visit and your review.

10/10 Excellent

Neville

Stayed 1 night in Jan 2024
Response from Richard Bussiere, Managing Director on 22 Jan 2024
Dear Neville,Thank you for taking the time to share your positive review of The Langham, New York! I am so happy that you chose to stay with us when you were in New York. I hope that we will have the pleasure of welcoming you back again in the future. Thank you again for your visit and your review.

10/10 Excellent

Amalia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Richard Bussiere, Managing Director on 8 Jan 2024
Dear Amalia,Thank you for taking the time to share your positive review of The Langham, New York! I am so happy that you chose to stay with us when you were in New York. I hope that we will have the pleasure of welcoming you back again in the future. Thank you again for your visit and your review.