Outdoor pool, pool loungers, lifeguards on site

Reviews of Royalton Park Avenue

5 out of 5
Royalton Park Avenue
420 Park Avenue South, 29th Street, New York, NY

Reviews

8.4

Very good

Rating 10 - Excellent. 557 out of 1008 reviews" "
Rating 8 - Good. 232 out of 1008 reviews" "
Rating 6 - Okay. 111 out of 1008 reviews" "
Rating 4 - Poor. 58 out of 1008 reviews" "
Rating 2 - Terrible. 50 out of 1008 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Fani

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property. Third time staying here Would definitely recommend to anyone- singles , couples, families. Love this hotel Such great location
Stayed 1 night in May 2024

10/10 Excellent

kristine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The employees are all fantastic - friendly and helpful. Our room was clean and bright. The rooftop lounge area and pool are a huge plus in the middle of nyc. This property is convenient, walkable to everywhere we wanted to go. Would definitely return.
Stayed 4 nights in May 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, amenities, property conditions & facilities
Outstanding hotel. Clean and quiet, great decor, awesome service a top floor lounge, bar with great music and a pool on the roof. A fabulous restaurant The Ivy, that does breakfast, brunch and has live music. We loved our stay at this fabulous hotel!
Stayed 3 nights in May 2024
Response from KW on 24 May 2024
Thank you for staying with us! We hope to see you again soon!

10/10 Excellent

Riccardo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great quality hotel, staff, food and amenities in a very central location in NYC. Will come again and again and again!!!! Thank you!!!
Stayed 3 nights in May 2024
Response from Royalton Park avenue Front office on 15 May 2024
Thank you for your glowing review and for awarding us a perfect score! We're thrilled to hear that you found our hotel to be of great quality, and that you enjoyed our staff, food, and amenities.Your kind words and loyalty mean the world to us! We're delighted to hear that you plan to return again and again. We can't wait to welcome you back for more memorable experiences in the heart of NYC!

10/10 Excellent

Joanne, palisades

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing roof top bar and pool.
Stayed 1 night in Apr 2024
Response from Royalton Park avenue Front office on 15 May 2024
Thank you for your wonderful feedback! We're delighted to hear that you enjoyed our amazing rooftop bar and pool.It's always a pleasure to know that our guests have had a memorable experience with us, especially when it comes to our rooftop amenities. We hope you had a relaxing and enjoyable time, and we look forward to welcoming you back for another amazing experience soon!

10/10 Excellent

Ignacio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Highly recommend it
Stayed 1 night in Apr 2024
Response from Royalton Park avenue Front office on 15 May 2024
Thank you for your kind words and for recommending our hotel! We're thrilled to hear that you had a great experience with us.Your recommendation means a lot to us, and we're delighted to have provided you with a memorable stay. We look forward to welcoming you back soon for another great experience!

10/10 Excellent

Judith, Ancaster

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was in a great spot close to everything. Staff was very friendly and helpful. Rooms are very spacious and lovely.
Stayed 1 night in May 2024
Response from Royalton Park avenue Front office on 15 May 2024
Thank you for your wonderful review! We're thrilled to hear that you enjoyed your stay with us. It's fantastic to know that you found our hotel's location convenient and our staff friendly and helpful. We're delighted that you appreciated our spacious and lovely rooms as well.Your kind words mean a lot to us, and we're grateful for your recommendation. We look forward to welcoming you back for another fantastic stay!

10/10 Excellent

Hannah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Couldn’t give a higher review. Large clean room, big bath, comfy bed. Ideal location for exploring Manhattan and great friendly staff. Would recommend to anyone.
Stayed 4 nights in Apr 2024
Response from Royalton Park avenue Front office on 15 May 2024
Thank you for taking the time to share your experience with us. We are thrilled to hear that you enjoyed your stay and that our large, clean rooms, spacious bath, comfortable beds, ideal location, and friendly staff contributed to a memorable visit.Your recommendation means a lot to us, and we are grateful for your kind words. It was a pleasure hosting you, and we look forward to welcoming you back for another exceptional stay in the heart of Manhattan.

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 3 nights in Apr 2024
Response from Royalton Park avenue Front office on 6 May 2024
Glad you enjoyed your stay with us, Sarah. Hope you stay with us again soon.

8/10 Good

Catherine Ewing

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Royalton Park avenue Front office on 15 May 2024
Thank you for rating your stay with us. We appreciate your 4 out of 5 score and are pleased to know you had a positive experience. Your feedback is important to us and helps us continue to improve our services.We look forward to welcoming you back soon and striving for that perfect score on your next visit.

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Hotel
Stayed 2 nights in Apr 2024

10/10 Excellent

Michael John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were pleasant rooms clean good area
Stayed 5 nights in Mar 2024
Response from bk on 19 Apr 2024
Thank you so much for your wonderful review and we look forward to welcoming you back to the property soon!

10/10 Excellent

Marty

Stayed 1 night in Mar 2024
Response from Dave on 3 May 2024
Thank you for your great review. We look forward to having you stay with us again.

10/10 Excellent

Makayla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was able to accommodate and staff was extremely friendly and helpful
Stayed 1 night in Apr 2024
Response from bk on 19 Apr 2024
Thank you so much for your wonderful review and we look forward to welcoming you back to the property soon!

6/10 Okay

Andy, New York

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staffs are friendly and professional. However, for a hotel that charges $50 resort fee per night, we were surprised when told that there is no complimentary water available, which caused us much inconvenience as we arrived at the hotel at 11PM on a rainy night. (There is only $10 /bottle of water in the minibar.) While the room is clean, there is absolutely zero soundproofing, so even though we stayed on the 12th floor, the sound of traffic on the street and doors closing in the hallway were as clear as if cars, people, and various machinery are literally within our room.
Stayed 2 nights in Apr 2024
Response from Royalton Park avenue Front office on 6 Apr 2024
We apologize for the inconvenience you experienced during your stay. We regret the lack of complimentary water availability and the noise disturbance from street traffic and hallway activity. Your feedback is valuable, and we will strive to improve our services for future stays.

8/10 Good

Marty

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Royalton Park avenue Front office on 6 Apr 2024
Glad you enjoyed your stay with us, Marty. Hope you choose us again in the future.

6/10 Okay

Michael

Stayed 2 nights in Mar 2024
Response from Royalton Park avenue Front office on 15 May 2024
Dear Michael,Thank you for completing our survey. We noticed low scores and were hoping you could tell us about your experience so that we may work on improving in those areas. Your feedback is greatly appreciated, and I look forward to hearing from you. Thank you for choosing Royalton Park Avenue!!

10/10 Excellent

daniel

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 5 nights in Mar 2024
Response from Royalton Park avenue Front office on 6 Apr 2024
Glad to hear you had a great stay with us, Daniel. We hope you stay with us again on your next trip to NYC.

10/10 Excellent

John

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from BK on 6 Apr 2024
Thank you for your wonderful review and we look forward to welcoming you back to the property in the near future!

10/10 Excellent

Erica

Liked: Cleanliness, staff & service
We had a great stay. Very walkable and helpful staff.
Stayed 4 nights in Mar 2024
Response from Royalton Park avenue Front office on 30 Mar 2024
Happy to hear you enjoyed your time with us, Erica. We would love to have you back with us in the future!

6/10 Okay

Cristina

Travelled with family
Liked: Cleanliness, amenities
we went for the pool. the pool was closed when we arrived at 4:00 and was only open in the mornings. that did not work out for our schedule and was totally closed the last day we could have used it. I upgraded room to what I thought was balcony and was not...what they consider balcony is not a balcony.
Stayed 3 nights in Mar 2024
Response from Royalton Park avenue Front office on 17 Mar 2024
Dear Cristina,I'm truly sorry for the inconveniences you faced during your recent stay. The unexpected pool closure and room upgrade misunderstanding were certainly not up to our standards.We're taking immediate steps to address these issues and prevent them from happening again. We hope you'll give us another chance to exceed your expectations.Warm regards,

6/10 Okay

Robert, Glenmont

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Royalton Park avenue Front office on 16 Mar 2024
Thank you for choosing to stay with us at The Royalton Park Avenue. We appreciate your patronage and hope you had a fantastic experience.

8/10 Good

Joan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, safe, excellent service and food was really good
Stayed 4 nights in Feb 2024
Response from Royalton Park avenue Front office on 16 Mar 2024
Thank you for your kind words about your recent stay at The Royalton Park Avenue. We appreciate your positive feedback and look forward to welcoming you back soon!

10/10 Excellent

Patricia, Bridgehampton

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our go-to hotel in NYC. Spacious rooms with soaking tubs and loads of closet space. Friendly service, great food, convenient neighborhood.
Stayed 1 night in Feb 2024
Response from Royalton Park avenue Front office on 16 Mar 2024
Thank you for your kind words about your recent stay at The Royalton Park Avenue. We appreciate your positive feedback and look forward to welcoming you back soon!

10/10 Excellent

nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 3 nights in Feb 2024
Response from kw on 27 Feb 2024
Thank you Nicole!

2/10 Terrible

Vincent

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible staff
Stayed 1 night in Feb 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from bk on 19 Apr 2024
Thank you so much for your wonderful review and we look forward to welcoming you back to the property soon!

10/10 Excellent

Ressie, Louisville

Travelled with family
Liked: Cleanliness, staff & service
Loved this hotel staff was amazing! Lobby needs a face lift
Stayed 4 nights in Feb 2024
Response from bk on 19 Apr 2024
Thank you so much for your wonderful review and we look forward to welcoming you back to the property soon!

8/10 Good

Minhajul

Stayed 2 nights in Feb 2024
Response from Royalton Park avenue Front office on 23 Mar 2024
Thank you for completing our survey. We noticed low scores and were hoping you could tell us about your experience so that we may work on improving in those areas. Your feedback is greatly appreciated and I look forward to hearing from you. Please feel free to contact me directly if there is anything I can assist you with.Thank you for choosing Royalton Park Avenue!!

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Royalton Park avenue Front office on 25 Feb 2024
Thank you for the great score! Hope you choose us again on your next trip to NYC!

8/10 Good

Tiffany

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Jan 2024

10/10 Excellent

James Lewis

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Place and nice people, good size rooms for NYC
Stayed 3 nights in Feb 2024

10/10 Excellent

Patricia, Bridgehampton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious rooms, soaking tubs, plenty of closet space, great service, great food.
Stayed 1 night in Feb 2024

10/10 Excellent

Brandi

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Feb 2024

10/10 Excellent

ha

Liked: Cleanliness, staff & service, property conditions & facilities
Check in was great. Nina at the front was very nice and accommodating. She helped us check in early when we arrived at 8am on a cross country flight. Everyone one in the rooftop bar and in the front were extremely nice.
Stayed 2 nights in Feb 2024

10/10 Excellent

jose

Stayed 1 night in Feb 2024

10/10 Excellent

Patricia, Bridgehampton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our go-to hotel in NYC. Spacious rooms, great food, great service, great neighborhood.
Stayed 1 night in Feb 2024

10/10 Excellent

Patricia, Bridgehampton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Royalton Park Avenue is our go to hotel in NYC. This past week, we splurged a bit and spent two nights in a Park Avenue Suite. Spacious, comfortable and well priced. There was a wedding going on and so the hotel was a quite busy. The result is that Room Service was so tied up that they basically just never called us back when we tried to order brunch, so we had to do take out from Sarabeths instead. That has never happened to us before at the Royalton. I am giving it five stars anyway because we had such a pleasant stay other than that.
Stayed 2 nights in Feb 2024

8/10 Good

todd

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Staff was amazing, upgraded room - room was in need of renovation tho- drapes torn, upholstery stained, art odd
Stayed 2 nights in Jan 2024

10/10 Excellent

Adriana

Liked: Cleanliness, amenities, property conditions & facilities
The design and colors of the room.
Stayed 1 night in Feb 2024

10/10 Excellent

Aracely

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very impressed with the cleanliness of the hotel. I love the texts I received daily from the staff asking me how my stay was going and if I needed anything. They were very responsive when I needed something. They also upgraded me from a queen bed to a king bed when they found out my sister was staying with me. They gave me a room with a view of the Empire State Building. It’s across the street from a Starbucks and in close proximity to Whole Foods, nice restaurants and shopping. I loved my stay at the Royalton Park Hotel.
Stayed 5 nights in Jan 2024

10/10 Excellent

Kathleen

10/10 Excellent

andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Outstanding all around- especially the friendly staff
Stayed 1 night in Jan 2024

4/10 Poor

Andrea

Stayed 1 night in Jan 2024

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024

8/10 Good

Steven, Northport

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Gabrielle

Stayed 1 night in Jan 2024

2/10 Terrible

Isabelle

Disliked: Staff & service
Stayed 1 night in Jan 2024

10/10 Excellent

Robert

Stayed 3 nights in Jan 2024

10/10 Excellent

Danielle

Stayed 1 night in Jan 2024