2/10 Terrible
Mahmood
26 May 2024
Disliked: Staff & service
When I checked in and went up to my room and as I was walking towards my room I noticed that the room door was not closed all the way. I sloy pusjed the door open. I did not go in, I just said "hello" and no one answered. I did not go inside.
I went back to the feont desk and asked the front desk age t to give me another room. I told her my room door was open. She said "oh that's fine, they just cleaned the room". I said no, that's not fine, this is not safe. I have never been to a hotel where I'm going to check into my hotel room and the door is open. I don't know who is in there.
Two days later, I wanted to use my breakfast voucher so I went downstairs to have breakfast. I sat at the bar counter and ordered an omelet. 20 minutes go by and I don't have my food. I waited five more minutes and a guest cones up to the bar and was inquiring with the server about his food. He said that he had somewhere to go and needed his food and if it is not ready to cancel his order. The server was very rude to him and told him that she don't know what to tell him, they have one cook " do you want to cancel?" She said. At this point I srill did not have my food and I could no longer wait and I left.
To make matters even worse, the peole that checked into the room next to me and were so lound and playing music at 5 am. A called the desk and complained.
Mahmood
Stayed 6 nights in May 2024