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"Breakfast ok, coffee good, staff great"

"Wonderful place to stay!"

"Room was clean. Breakfast was fresh and the area was pristine. All staff was pleasant. "

"Great staff breakfast was good location was close enough to walk but far enough from the noise "

"Really clean, great staff. Pool & hot tub A+"

"Very clean and cozy in a great location! "

"Great place. Large rooms amazing common areas super fun w friends. "

"This is a great hotel-super clean, nice breakfast, staff very pleasant and helpful. Close to Pittsfield but quieter. Pool and hot tub were great. Highly recommend staying here if you’re in the area."

"Great stay!"

"Facilities were excellent. Staff was very helpful and very efficient & courteous in taking care of any concerns I had."

"The room was comfortable and clean, I will stay there again"

"After a little snafu with check-in (we had completed the form in advance and never received the room number text), we were able to get checked in with the virtual front desk. The inn was clean and well appointed and centrally located. The common areas felt inviting and useful for both the adults and kids. We would stay again."

"Avoid this place."

"Clean comfortable room. Very nice staff. Close to everything in downtown Pittsfield. This is the only place I stay when I’m in Pittsfield. Very peaceful. Excellent place to relax. "

"We enjoyed our stay. Staff was nice and the motel is set between several different towns to explore. We plan to stay again soon!"

"Hotel was ok. Great for the price. But the bed was terrible. Old and soft. "

"Comfy, cozy, quiet stay in this lovely property full of character! Thank you, hard-working staff."

"Found dead flies in the beds and the sheets were stained. I would not expect much from an inexpensive room but I do expect it to be clean."

"The room was very clean but old and tired. Same with parking area. A decent value when travelling with a pet."

"We enjoyed our stay at the Black Swan and sitting on our balcony with a view of the lake. "