Exterior detail

Reviews of New Haven Hotel

3.5 out of 5
New Haven Hotel
229 George Street, New Haven, CT

Reviews

8.8

Excellent

Rating 10 - Excellent. 763 out of 1240 reviews" "
Rating 8 - Good. 287 out of 1240 reviews" "
Rating 6 - Okay. 101 out of 1240 reviews" "
Rating 4 - Poor. 45 out of 1240 reviews" "
Rating 2 - Terrible. 44 out of 1240 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Wing Yin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to Yale University and clean
Stayed 1 night in May 2024
Response from Customer Service on 27 May 2024
Thank you for your positive feedback. The New Haven Hotel team is thrilled to hear you appreciated our proximity to Yale University and the cleanliness of our establishment. We look forward to welcoming you back soon!

10/10 Excellent

Sara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent welcoming staff in a very convenient lication to the Yale University Art Gallery. Good restaurants around the corner. Spacious, clean and quiet rooms.
Stayed 2 nights in May 2024
Response from Customer Service on 26 May 2024
Sara, thank you for your wonderful review! The team members at New Haven Hotel are thrilled to hear you enjoyed your stay. Being close to the Yale University Art Gallery indeed adds to the convenience, and we're happy you found the nearby dining options pleasing. We're glad to know that the rooms met your expectations for space, cleanliness, and tranquility. We look forward to welcoming you back soon!

8/10 Good

Bronwyn

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
It was fine. It's an older hotel. Parking was across the street connected by a bridge. The area is no fault of the hotel. It's New Haven. Ick.
Stayed 1 night in Mar 2024
Response from Customer Service on 24 May 2024
Bronwyn, thank you for sharing your feedback. We're glad to hear that your overall experience at the New Haven Hotel was satisfactory. Our team hopes to welcome you back again soon.

8/10 Good

Neil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 1 night in May 2024
Response from Customer Service on 24 May 2024
Neil, thank you for your nice review! The New Haven Hotel team is delighted you had a pleasant stay. We look forward to welcoming you back soon.

8/10 Good

Qais

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed only one night, location was quite close to Yale, within walking distance. Staff was friendly. Room was big but lots of unused space tbh.
Stayed 1 night in May 2024
Response from Customer Service on 22 May 2024
Qais, thank you for your review. The New Haven Hotel is delighted to know you found the location convenient and our team members friendly. We appreciate your feedback on the room space and will take it into consideration. We hope to welcome you back for a longer stay in the future.

10/10 Excellent

Linda, Billings

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 1 night in May 2024
Response from Customer Service on 20 May 2024
Thank you for the fantastic rating, Linda!It's outstanding you had such a wonderful experience at New Haven Hotel. We care about the satisfaction of our guests. We can't wait to see you again soon!

10/10 Excellent

Ashley

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel hostess was extremely friendly and helpful!
Stayed 1 night in May 2024
Response from Customer Service on 20 May 2024
Ashley, the team members at New Haven Hotel are delighted to hear you found the hostess extremely friendly and helpful. We're so pleased you enjoyed your stay and cannot wait to welcome you back!

8/10 Good

Nathan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Needs to be updated in the rooms
Stayed 4 nights in May 2024
Response from Customer Service on 18 May 2024
Nathan, thank you for your feedback. It's great to hear that you had a generally good experience. The team at New Haven Hotel is continually working to improve our accommodations, and your comments will be taken into account. We hope to welcome you back soon.

10/10 Excellent

joe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was great!!
Stayed 1 night in May 2024
Response from Customer Service on 14 May 2024
Thank you for the 5/5 rating, Joe!It's excellent you enjoyed your time at New Haven Hotel so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

8/10 Good

Carrie

Liked: Cleanliness, staff & service
Fine for older hotel.
Stayed 1 night in May 2024
Response from Customer Service on 12 May 2024
Carrie, it sounds like you appreciated the historical charm of the New Haven Hotel. We hope your stay was otherwise comfortable and you enjoyed the amenities we offer. We're eagerly looking forward to your next visit.

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and staff
Stayed 1 night in May 2024
Response from Customer Service on 11 May 2024
Matthew, thank you for sharing your experience at New Haven Hotel. It's delightful to hear that our prime location paired with our dedicated team members contributed to your positive stay. We look forward to welcoming you back soon.

8/10 Good

Nancy

Travelled with family
Liked: Cleanliness, staff & service
I like the proximity to many activities in the city, but the lack of any restaurant/bar is disappointing. The hotel is beautiful and would benefit from this, as getting breakfast is at a distance which I do not enjoy having to leave the hotel and walk over 4 blocks for a place that serves a full breakfast. Most places near the hotel serve coffee and pastries only. The other suggestion I would make is to not serve wine in plastic cups. It completely ruins the experience of having a nice glass of wine in your beautiful lobby. Get some glasses!!
Stayed 1 night in May 2024
Response from Customer Service on 12 May 2024
Nancy, it's great to hear that you appreciated our hotel's central location and architecture. We've noted your feedback regarding onsite dining options and your preference for glassware for wine. We're always looking for ways to improve guest experience. Your suggestions will be considered for future enhancements. Thanks for choosing New Haven Hotel, we hope to serve you again in the future.

8/10 Good

Lara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Customer Service on 11 May 2024
Thank you for taking the time to leave us a 4/5 rating, Lara!We're thrilled to know we've left you with a wonderful impression. We're looking forward to hosting you again so we can share an even better experience with you at New Haven Hotel.

10/10 Excellent

Amy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Easy parking for a fee across the street. Walkable to many sights.
Stayed 1 night in Apr 2024
Response from Customer Service on 7 May 2024
Amy, thank you for sharing your positive experience at New Haven Hotel. We're delighted to know you appreciated the convenient parking and proximity to attractions. We look forward to welcoming you back in the future.

8/10 Good

Linn

Stayed 1 night in May 2024
Response from Customer Service on 27 May 2024
We appreciate you sharing this positive rating, Linn!The comfort of our guests is important to us so we can't wait to see you back again at New Haven Hotel. We want to share an even more enjoyable experience with you next time.

10/10 Excellent

Douglas, secaucus

Liked: Cleanliness, staff & service, property conditions & facilities
I was there on a Saturday night and given a room in the back of hotel behind a few clubs on Crown St which were very loud even during my 2:30 afternoon check in due to Cinco de Mayo parties, a New Haven pub crawl and end off semester stress relief by Yale students (oh to be young again!). I figured the noise level would be even worse late at night so I went to the front desk and asked Nolishya if she could move my room to the front of the hotel facing the parking garage on George St. where it’s much more quiet. She promptly set me up with another room and when I told her I’d be back for one night next week and then for four nights for graduation weekend she set me up with rooms facing George St. Excellent customer service!
Stayed 1 night in May 2024
Response from Customer Service on 7 May 2024
Douglas, it's delightful to hear about your positive experience at New Haven Hotel. We're especially glad that Nolishya was able to promptly accommodate your request for a quieter room. Our team members are always eager to ensure guests have a comfortable stay, and it's encouraging to hear that her efforts made a difference. We anticipate your return next week and for four nights during graduation weekend, and we're excited to continue providing excellent service. Thank you for choosing New Haven Hotel.

10/10 Excellent

Gabriela

Surprisingly nice hotel. Outside of building is simple rectangular brick. But inside is Modern! Clean! Bright and comfortable! My friends who were staying at the Omni down the street were amazed and liked my hotel better. They said the Haven Hotel was fresher and newer in both the public and individual rooms. Much nicer!😊
Stayed 1 night in May 2024
Response from Customer Service on 6 May 2024
Gabriela, thank you so much for dedicating time to share your positive experience at New Haven Hotel. We're thrilled to hear that you appreciated the contemporary ambiance, cleanliness, and comfort we strive to provide. Your friends' commendations certainly put a smile on our faces. We value your feedback and look forward to the opportunity of welcoming you back for an even better experience.

10/10 Excellent

Justin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Staff is amazing. Close to a lot of restaurants
Stayed 1 night in Apr 2024
Response from Customer Service on 6 May 2024
Justin, it's delightful to hear you enjoyed your stay at New Haven Hotel. We're glad you found our team members wonderful and our location suitable for your needs, with plenty of dining options nearby. We'd be thrilled to welcome you back in the future.

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great very friendly and helpful staff. Perfect room. Perfect location
Stayed 1 night in May 2024
Response from Customer Service on 6 May 2024
Michelle, it's wonderful to hear you found New Haven Hotel to meet your expectations. It's heartwarming that you found our team members to be very amiable and supportive and enjoyed your room and our prime location. We look forward to welcoming you back in the future!

10/10 Excellent

Lesley

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean hotel with friendly and helpful staff.
Stayed 1 night in Apr 2024
Response from Customer Service on 1 May 2024
Lesley, we're delighted to hear that you had a pleasant stay at New Haven Hotel. Our team members strive to maintain cleanliness and provide helpful service to all guests. Your positive feedback is sincerely appreciated. We hope to welcome you back soon.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Customer Service on 1 May 2024
Thomas, thank you for choosing New Haven Hotel and for your high rating! It's great to hear that your stay was enjoyable. We look forward to welcoming you back for another memorable experience. Safe travels!

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 1 May 2024
Lisa, thank you for choosing New Haven Hotel for your stay and taking the time to rate us. We're delighted to glean from your rating that you had a positive experience. Looking forward to hosting your future stays.

8/10 Good

Miriam

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The toilet was very low. Felt like I was in a kindergarten class bathroom
Stayed 1 night in Apr 2024
Response from Customer Service on 30 Apr 2024
Miriam, thank you for your feedback. At the New Haven Hotel, we strive to provide comfort to all our guests. We acknowledge that you felt certain aspects of your bathroom facilities could be improved. Your input is taken seriously and it will guide us in making future enhancements. We appreciate your stay with us and look forward to providing an even better experience on your next visit.

8/10 Good

Jhony, STOW

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 28 Apr 2024
Thanks for the 4/5 rating, Jhony!We're happy you had such a lovely stay at New Haven Hotel! We look forward to hosting you again soon for an even more wonderful experience. Thank you again for sharing your rating with us.

10/10 Excellent

teresa

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are very knowledgeable, location is convenient. Room is clean and comfortable
Stayed 1 night in Apr 2024
Response from Customer Service on 26 Apr 2024
Teresa, it's wonderful to hear that you found our colleagues at the New Haven Hotel to be well-informed and our location useful for your travels. We're pleased you enjoyed your clean and cozy room. We aim to provide a perfect experience, and your words validate our team's efforts. We hope to serve you again soon.

10/10 Excellent

Jennifer

Travelled with family and small children, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
the staff was very helpful and went out of their way to accommodate us. great location
Stayed 1 night in Apr 2024
Response from Customer Service on 25 Apr 2024
Jennifer, thank you for your stellar review. It's fantastic to know our team at New Haven Hotel provided helpful service and went to extra lengths to make your stay as accommodating as possible. We are also delighted that you found our location advantageous. Your kind comments inspire us to continue providing top-notch service. We look forward to the opportunity to welcome you back.

10/10 Excellent

Melissa

Stayed 1 night in Apr 2024
Response from Customer Service on 15 May 2024
Melissa, thank you for choosing New Haven Hotel and for your excellent rating. We're delighted that you had a great stay with us. It's our pleasure to serve, and we're looking forward to welcoming you back in the future.

10/10 Excellent

Diego

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Apr 2024
Response from Customer Service on 25 Apr 2024
Diego, we're overjoyed to hear that your experience at New Haven Hotel was excellent. We strive to provide our guests with top-notch experiences and your feedback confirms we're achieving that. We eagerly await your return.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff. Convenient to Yale. Walkable. Great dining options in the area.
Stayed 2 nights in Apr 2024
Response from Customer Service on 25 Apr 2024
Thomas, it's wonderful to hear that you found the team at New Haven Hotel helpful and the location convenient for your needs. Your acknowledgment of the fantastic dining options in the surrounding area is greatly appreciated. We look forward to welcoming you back in the future.

10/10 Excellent

Natalia

Stayed 1 night in Apr 2024
Response from Customer Service on 15 May 2024
Natalia, thank you for your high rating on Expedia. We're delighted to know you had a top-notch experience at the New Haven Hotel. We strive to maintain our standard of excellence and your feedback highlights our success in that goal. We're looking forward to your next visit.

10/10 Excellent

JOANNE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
#
Stayed 2 nights in Apr 2024
Response from Customer Service on 23 Apr 2024
Joanne, thank you for taking the time to rate New Haven Hotel. We're glad to see you had such a positive experience. We're always striving to provide top-notch service for our guests, and we hope to welcome you back in the future.

10/10 Excellent

william

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Customer Service on 24 Apr 2024
William, it's wonderful to see you had a top-notch experience at New Haven Hotel. We greatly appreciate your high rating on Expedia and hope to have you back with us in the future. Thank you for choosing our hotel during your travels.

10/10 Excellent

Tao

Stayed 2 nights in Apr 2024
Response from Customer Service on 12 May 2024
Tao, it's fantastic to see such a high rating for New Haven Hotel. We're delighted you had a wonderful stay. Looking forward to having you back in the future.

8/10 Good

Wenli, Skillman

Liked: Cleanliness, staff & service
A little old
Stayed 4 nights in Mar 2024
Response from Customer Service on 18 Apr 2024
Wenli, it's great to know your recent stay at New Haven Hotel was largely positive. We pride ourselves on our property's unique character and historical charm. We appreciate you taking the time to share your thoughts and we look forward to welcoming you back in the future.

10/10 Excellent

Arnold

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing
Stayed 1 night in Apr 2024
Response from Customer Service on 17 Apr 2024
Arnold, thank you for leaving such a positive review about your recent stay at New Haven Hotel. We're absolutely delighted our team members provided an amazing experience. We look forward to welcoming you back on your next visit.

10/10 Excellent

Elaine

Stayed 1 night in Apr 2024
Response from Customer Service on 4 May 2024
Elaine, thank you for choosing New Haven Hotel and sharing your excellent rating on Expedia. It's truly rewarding to hear such positive feedback. We look forward to your next visit.

10/10 Excellent

luis, ELIZABET

Stayed 2 nights in Apr 2024
Response from Customer Service on 30 Apr 2024
Luis, thank you for choosing New Haven Hotel and leaving us a perfect rating on Expedia. Your support is truly valued. We're thrilled you enjoyed your experience and we look forward to your next visit. Safe travels till then.

8/10 Good

Yolonda

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Customer Service on 11 Apr 2024
Yolonda, thank you for taking the time to rate your stay at New Haven Hotel. It appears that your experience with us was positive overall, and we're glad to learn that. Still, as your 4-star rating suggests, we have room for improvement. Should you have any specific suggestions, we are always open to receiving feedback from our guests. We hope to welcome you back soon for an even better experience!

10/10 Excellent

Eva

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean & in a good location close to lots of food options. The staff was friendly & the lobby had refreshments and snacks available to purchase. Overall it was a good stay.
Stayed 1 night in Apr 2024
Response from Customer Service on 8 Apr 2024
Eva, thank you for your complimentary review. At New Haven Hotel, we take pride in maintaining a clean environment and having an array of refreshments for our guests. We're excited to hear our team members were able to contribute to making your stay enjoyable. We hope to have the privilege to welcome you back in the future.

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 7 Apr 2024
Jane, thank you for choosing New Haven Hotel for your stay. We're thrilled to know you had a great experience. We appreciate your rating and hope to continue providing excellent service in the future. Thanks again, and we look forward to welcoming you back soon.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Good staff. Archaic rules
Stayed 1 night in Jan 2024
Response from Customer Service on 7 Apr 2024
Michael, it's great to hear you found our team members to be good at the New Haven Hotel. We're sorry if some of our policies didn't meet your expectations. We take all our guests' feedback into consideration as we constantly strive to enhance our services. Thank you for your review. We hope to welcome you back soon.

8/10 Good

Vanessa

Travelled with family and small children
Liked: Cleanliness, staff & service
Good location. Need to update showers so that water doesn’t leak out of the shower.
Stayed 1 night in Apr 2024
Response from Customer Service on 5 Apr 2024
Vanessa, thank you for taking the time to leave a review. The New Haven Hotel appreciates your praise of our centrally located property. As for the in-room amenities, we're continually looking into ways to enhance and modernize guests' experiences, and your feedback on that is important to us. We hope to have you back soon.

10/10 Excellent

Tricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was clean and had plenty of room available for our luggages. Staff was friendly and helpful. Would stay here again.
Stayed 1 night in Apr 2024
Response from Customer Service on 5 Apr 2024
Tricia, we're thrilled to hear you enjoyed your stay at New Haven Hotel. It's wonderful that our spacious rooms served well for your belongings, and our helpful team members contributed positively to your experience. We look forward to hosting your next visit.

10/10 Excellent

Zhibin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are friendly and the room is clean. Walkable distance to Yale campus.
Stayed 1 night in Apr 2024
Response from Customer Service on 4 Apr 2024
Zhibin, thank you for selecting the New Haven Hotel and sharing your wonderful experience. We're thrilled to hear our team members exceeded your expectations with their friendliness and the cleanliness of your room. It's wonderful to know that you appreciated our proximity to Yale campus. We can't wait to have you back on your next visit.

8/10 Good

Milton

Stayed 1 night in Apr 2024
Response from Customer Service on 23 Apr 2024
Milton, it's great to see your 4-star rating of New Haven Hotel. We are pleased that you had a good overall experience. We thank you for choosing Expedia to share your feedback and look forward to seeing you again in the future.

8/10 Good

Dionisios

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Location is so convenient, as is the parking garage connected to the property with an overhead bridge. My biggest gripe is with the night staff, who were very dismissive and almost condescending when my fiancée and I discovered dirty sheets on the bed. It took over an hour to receive new sheets, and the night staff flat out refused to assist us in removing the dirty sheets and remaking the bed because she was quote “not allowed to help at night”. I would come back for the location and overall aesthetic of the hotel, but our experience with the staff was not great.
Stayed 3 nights in Mar 2024
Response from Customer Service on 3 Apr 2024
Dionisios, your feedback is appreciated. It's delightful to hear that you found the New Haven Hotel's location ideal and the parking garage convenient. On the other hand, we regret the issue you encountered regarding the bed linen and the delay in getting it resolved. The level of service described falls short of the standards we aim to uphold, particularly in matters of hygiene and courtesy from our team members. We want to assure every guest feels cared for, so we'll definitely look into this matter. We're thrilled to hear you'd visit again based on our prime location and design. We're eager to provide you an enhanced experience on your next stay.

10/10 Excellent

Yoichi

Stayed 1 night in Mar 2024
Response from Customer Service on 22 Apr 2024
Thank you for taking the time to leave this wonderful rating, Yoichi! We hope to see you again soon at New Haven Hotel so we can share yet another amazing experience!

8/10 Good

Kara

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel near Campus. Close to restaurants.
Stayed 1 night in Mar 2024
Response from Customer Service on 31 Mar 2024
Kara, we're pleased to hear you enjoyed the strategic location of New Haven Hotel near campus and various dining options. We hope we'll have the opportunity to welcome you back soon.

8/10 Good

Scott

Stayed 1 night in Mar 2024
Response from Customer Service on 15 Apr 2024
Thank you for sharing your thoughts with us, Scott!It's great to see we provided you with such great hospitality. We're hoping we'll be seeing you again during your next visit to New Haven Hotel. Thank you and have a lovely day!

6/10 Okay

Winsome

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Nice clean hotel . The staff was not as friendly. Its was also noisy. I will stay there agin but a different room and floor. The hotel is in a good area for food.
Stayed 1 night in Mar 2024
Response from Customer Service on 26 Mar 2024
Winsome, it's great to hear you enjoyed the cleanliness of New Haven Hotel and its convenient location. We're sorry if there were any disturbances during your stay. Next time, be assured that our team will make every effort to allocate a more suitable room for you. Regarding your experience with our team members, we constantly aim for friendly hospitality. We look forward to providing you with a more pleasurable stay in the future.