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Reviews of TM Deluxe Hotel

4 out of 5
TM Deluxe Hotel
Sunny Beach, Sunny Beach, Burgas

Reviews

5.8
Rating 10 - Excellent. 1 out of 7 reviews" "
Rating 8 - Good. 1 out of 7 reviews" "
Rating 6 - Okay. 2 out of 7 reviews" "
Rating 4 - Poor. 2 out of 7 reviews" "
Rating 2 - Terrible. 1 out of 7 reviews" "

5.6/10

Cleanliness

5.8/10

Staff & service

7.0/10

Amenities

5.8/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Pauline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

2/10 Terrible

peter

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unprofessional hotel, deceitful and dishonest
I booked to stay here for the Friday and Saturday night, it was described as a deluxe 4-star hotel in my agent's booking. I was due to arrive in the morning of Saturday due to my flight arriving at midnight, so i booked for the Friday night also, so i would not have to wait till 2 pm on Saturday to check-in. I emailed the hotel to advise of my late arrival. My flight was delayed and i arrived at the hotel at 5 am, there was no one on reception, i waited 20 minutes and then called the hotel, it appeared that everyone was sleeping behind the reception and they came to the desk. not a secure hotel as anyone could have walked in and they would not know. The reception staff refused to book me in saying booking for Friday night had closed and that if i wanted to book in for Saturday now i had to pay extra . Despite showing my booking details and that i had already paid , insisting she called her manager, which she was engaged in a text conversation with, eventually she offered to book me in about a further 40 minutes, if I paid the 20 euro express booking in fee . Clearly, this was unacceptable as there was nothing professional or express about the service . after 2 hours of negation they eventually let me in the room at 7am the room key would not lock, I was so tired, anyway, I woke up and reported the faulty lock, 3 times, the booking agent contacted the hotel managed who lied about the faulty lock saying i had not reported, this hotel was so bad I left
Stayed 2 nights in Jul 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Waste of time.
Do not book here. Sheets were stained on arrival and were only changed the day before we left. Says you get free breakfast which you do not, so they lie. The wifi in he room is awful.
Stayed 7 nights in Jul 2017

6/10 Okay

Verified traveller

Travelled with partner
Die Betten waren schon sehr durchgelegen, einzelne Federn der Matratze spießten durch. Da die Reinigungskraft an den ersten beiden Tagen zu einem ungünstigen Zeitpunkt kam und wir verneinten, hat man auch am darauffolgenden Tag nicht sauber gemacht, obwohl wir da nicht im Zimmer waren. Es gab nach 3 Tagen auch nur 1 Paket Handtücher nach, obwohl wir alle auf den Boden gelegt hatten.
Stayed 4 nights in Jul 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice. Breakfast was okay, but there could be some better coffee
Stayed 7 nights in Jul 2019

4/10 Poor

Ervin

Disliked: Staff & service, room comfort
I'm very disappointed.
I'm very disappointed. Instead of delux room they wanted to give me regular standart. Bathroom was awfull. It was not a delux bathroom, I guess some economic. The table on a balcony was a kid table. The restaurant is more look like the dining room in the pension. Swimming pool rather for kids. They do no thave a good view. It is not high building.

6/10 Okay

Soili, Espoo

Disliked: Cleanliness, property conditions & facilities
Nuorisohotelli
Hotelli oli täynnä etupäässä nuoria Bulgariasta, Romaniasta ja Venäjältä. Ravintola/ruokala oli aivan liian pieni ihmismäärän nähden. Bufee-pöytä oli huonosti järjestetty ja suuria ruuhkia syntyi. Usein jotkut liharuoat loppuivat ja silloin kaikki odottivat. Tyypillistä oli ns. törkeä kyynärpäätaktiikka eli etuilu. Olisiko tuo piirre tyypillistä em. kansakuntien nuorille ja keski-ikäisille? Pääruokavalikoima heikko, paljon samoja ruokia. Kasvis- ja salaattipöytä ok. Ruokailutilanteet eivät olleet miellyttäviä kokemuksia, vaan välttämätöntä suorittamista! Siivousta ei tapahtunut jokapäivä, lupauksista huolimatta! Suihkupidike rikki!