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Reviews of The Reef at Atlantis

4.5 out of 5
The Reef at Atlantis
Paradise Beach Drive, Paradise Island, New Providence

Reviews

8.8

Excellent

Rating 10 - Excellent. 611 out of 1003 reviews" "
Rating 8 - Good. 213 out of 1003 reviews" "
Rating 6 - Okay. 96 out of 1003 reviews" "
Rating 4 - Poor. 47 out of 1003 reviews" "
Rating 2 - Terrible. 36 out of 1003 reviews" "

9.4/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

Shea

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
The water slides and lazy river are still good for the kids. But outside of that the hotel is a three-star at best. Service at the restaurants and by the pool is terrible and sometimes rude. Worst hotel experience since Covid. It used to be better. We won't ever stay at Atlantis again.
Stayed 4 nights in May 2024
Response from The Atlantis Team on 22 May 2024
Dear Shea,Thank you for taking the time to share your feedback on your recent visit with us. Our hope is that every guest has a great stay and is so sorry we weren’t able to provide you with that perfect stay. Please know that we take all guest feedback very seriously and will be reviewing the details with our Team to look further into as it gives us an opportunity improve and address our service concerns. Thank you for your stay and we sincerely apologize for this experience.

10/10 Excellent

jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from The Atlantis Team on 22 May 2024
Dear Jason,Thank you so much for staying with us at the Atlantis and for this great rating. We are happy to see that you had a great experience and can't wait to welcome you back to paradise again soon.

10/10 Excellent

Samuel, Saint-Jean-sur-Richelieu

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay at the Reef. Possibly the best view and beach of the entire Atlantis site. Will definitely return.
Stayed 3 nights in May 2024
Response from The Atlantis Team on 21 May 2024
Dear SamuelThank you so much for staying with us at The Reef and for your feedback. We are so happy to hear that you enjoyed your vacation with us! At the Atlantis we offer a uniquely Bahamian experience with warm hospitality, great amenities and an overall amazing experience. Thank you again for staying with us in paradise and we hope to welcome you back soon.

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Didn’t expect to be carried around on a pillow but to be held captive and then nickled and dimed at every turn…. Probably one and done.
Stayed 7 nights in Apr 2024
Response from The Atlantis Team on 21 May 2024
Dear Valued GuestThank you for staying with us at The Reef and for your review. Your feedback is valuable to us, it gives us the opportunity to grow and improve and it will be shared with our management team. Thank you again and we hope to welcome you back to paradise again very soon!

10/10 Excellent

Carmen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at Atlantis very much! The people from the Bahamas are some of the kindest people I have ever met (wherever you go) but the staff at this resort are incredible. The water park and water slides are so much fun! There is so much to see and do. My husband, 5 year old and myself stayed at the Reef, we really liked the location and the kitchen that came in the room. The pizza place in the marina is delicious and a great price point. We ate at Carmines and the service and food was also very good. We spent 10 days and enjoyed every second, we will be back! This resort has a little piece of my heart!
Stayed 9 nights in May 2024
Response from The Atlantis Team on 21 May 2024
Dear Valued GuestThank you so much for staying with us at The Reef and for your feedback. We are so happy to hear that you enjoyed your vacation with us! At the Atlantis we offer a uniquely Bahamian experience with warm hospitality, great amenities and an overall amazing experience. Thank you again for staying with us in paradise and we hope to welcome you back soon.

6/10 Okay

ammar

Travelled with partner
Liked: Cleanliness, staff & service
Not a good value
Stayed 4 nights in May 2024
Response from The Atlantis Team on 21 May 2024
Dear Ammar,Thank you for staying with us at The Reef and for your review. Your feedback is valuable to us, it gives us the opportunity to grow and improve and it will be shared with our management team. Thank you again and we hope to welcome you back to paradise again very soon!

4/10 Poor

Copeland A

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Pros: - The property featured a pleasant ambiance with clean pools and convenient beach access. - Opting for a suite was a great choice for this stay, especially given the high restaurant prices. Cons: - Maintenance issues, such as burnt-out light bulbs and leaky faucets, detracted from the overall experience. - Customer service was disappointing, with persistent billing discrepancies, including my charges being applied to the wrong room and ongoing issues where charges from other guests were being charged to my room, despite efforts to resolve them (apparently, this was a common trend when talking to others guests, which is why its really important to keep receipts and stay up-to-date on your room statement. - Limited availability of safes added inconvenience (waited hours, after being told I'd be receiving a safe, only to be told they couldnt do anything. The property manager eventually provided one, however, only due to sheer persistence - Overpriced and unsatisfactory dining options (best options are to buy or bring groceries and eat off resort). - Some staff members were rude and provided inaccurate information. Overall, while the property had its merits, the drawbacks outweighed the positives. While i would go back to Nassau, i would not stay at the Reef in Atlantis again.
Stayed 6 nights in May 2024
Response from The Atlantis Team on 21 May 2024
Dear Valued Guest,Thank you for staying with us at The Reef it was a pleasure to have you. We are disappointed to hear about your experience. The feedback you have left us will be shared with our management team to look further into as it gives us an opportunity to grow and improve. Thank you again and we hope to have the honor of welcoming you back to paradise soon!

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in May 2024
Response from The Atlantis Team on 21 May 2024
Dear Cheryl,Thank you for staying with us at The Reef and for your review. Your feedback is valuable to us, it gives us the opportunity to grow and improve and it will be shared with our management team. Thank you again and we hope to welcome you back to paradise again very soon!

10/10 Excellent

CEDRIC

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed 4 nights and booked a 1 bedroom ocean view. We spent a great time. Nice service. Great Aquaventure park for kids and adults.
Stayed 4 nights in May 2024
Response from The Atlantis Team on 17 May 2024
Dear CedricThank you so much for staying with us at The Reef and for your feedback. We are so happy to hear that you enjoyed your vacation with us! At the Atlantis we offer a uniquely Bahamian experience with warm hospitality, great amenities and an overall amazing experience. Thank you again for staying with us in paradise and we hope to welcome you back soon.

6/10 Okay

louise

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
No hoods on new beach chairs around the reef pool Been here the last 6 years disappointed
Stayed 2 nights in May 2024
Response from The Atlantis Team on 17 May 2024
Dear Louise,Thank you for staying with us at The Royal and for your review. Your feedback is valuable to us, it gives us the opportunity to grow and improve and it will be shared with our management team. Thank you again and we hope to welcome you back to paradise again very soon!

10/10 Excellent

Daniela, Rock hill

Liked: Cleanliness, staff & service, property conditions & facilities
loved
Stayed 4 nights in May 2024
Response from The Atlantis Team on 16 May 2024
Dear DanielaThank you so much for staying with us at The Reef and for your feedback. We are so happy to hear that you enjoyed your vacation with us! At the Atlantis we offer a uniquely Bahamian experience with warm hospitality, great amenities and an overall amazing experience. Thank you again for staying with us in paradise and we hope to welcome you back soon.

8/10 Good

Leonid

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service level can use improvement but overall amazing family vacation experience.
Stayed 5 nights in Apr 2024
Response from The Atlantis Team on 15 May 2024
Dear LeonidThank you so much for staying with us at The Reef and for your feedback. We are so happy to hear that you enjoyed your vacation with us! At the Atlantis we offer a uniquely Bahamian experience with warm hospitality, great amenities and an overall amazing experience. Thank you again for staying with us in paradise and we hope to welcome you back soon.

10/10 Excellent

Lina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place!!!
Stayed 5 nights in May 2024
Response from The Atlantis Team on 14 May 2024
Dear Lina,Thank-you for vacationing with us and this wonderful feedback, it was a pleasure to have. We hope to have the honor of welcoming you back again.

6/10 Okay

Mohammed

Liked: Cleanliness
Paid extra for Ocean view but I got a low level and barely see the ocean, I requested a higher level and they promised me to do but they didn’t. Sink clogged and reported on the first day but no one came to fix it during the 4 days I stayed. Staff were friendly. Facility was clean. The safe was broken . The iron was sticky and damaged my shirt.
Stayed 3 nights in May 2024
Response from The Atlantis Team on 15 May 2024
Dear MohammedThank you so much for staying with us at \The Royal and for your feedback. We are so happy to hear that you enjoyed your vacation with us! At the Atlantis we offer a uniquely Bahamian experience with warm hospitality, great amenities and an overall amazing experience. Thank you again for staying with us in paradise and we hope to welcome you back soon.

8/10 Good

ANTONIO

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 4 nights in May 2024
Response from The Atlantis Team on 14 May 2024
Dear Antonio,Thank you for vacationing with us, it was a pleasure to have you. Your rating will be shared with our team. We appreciate you choosing to stay at the Atlantis and hope to welcome you back again!

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fully enjoyed our stay at the Reef for our first time in the Bahamas. Extra clean, polite staff, full of activities for people of all ages, several clean pools with lifeguards, the shuttle service between resorts is fantastic!
Stayed 5 nights in May 2024
Response from The Atlantis Team on 14 May 2024
Dear David,We are so thrilled that you had a great stay with us and took the time to share your feedback. We truly appreciate it. Our pools, slides, miles of white sandy beaches, incredible marine habitats, and variety of activities really offers something for everyone!Thank you again and we hope to have the honor of welcoming you back again.

10/10 Excellent

Kamela

Liked: Cleanliness, staff & service, property conditions & facilities
Room was beautiful
Stayed 3 nights in Mar 2024
Response from The Atlantis Team on 13 May 2024
Dear Kamela,Thank you so much for staying with us at the Reef and for this wonderful comment and great rating, it was a pleasure to have you. We are so happy that you enjoyed your vacation with us, and we hope to welcome you back again

10/10 Excellent

Kimberley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was amazing. The staff was so helpful and polite very personable.
Stayed 7 nights in May 2024
Response from The Atlantis Team on 13 May 2024
Dear Kimberley,Thank you so much for staying with us at the Reef Atlantis and for this great feedback rating. We are happy to see that you had an amazing experience from our pools, slides, miles of white sandy beaches, incredible marine habitats, and variety of activities really offers something for everyone!Thank you again and we hope to have the honor of welcoming you back again.

10/10 Excellent

Madylin Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from The Atlantis Team on 13 May 2024
Dear Madylin,Thank you so much for staying with us at the Reef and for this great rating, it was a pleasure to have you. We are so happy that you enjoyed your vacation with us, and we hope to welcome you back again!

8/10 Good

Carmen

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from The Atlantis Team on 13 May 2024
Dear Carmen,Thank you so much for staying with us at the Reef and for this great rating, it was a pleasure to have you. We are so happy that you enjoyed your vacation with us, and we hope to welcome you back again!

10/10 Excellent

john

Travelled with family
Liked: Amenities
Classic and timeless beauty
Stayed 4 nights in May 2024
Response from The Atlantis Team on 10 May 2024
Dear John,We agree! Atlantis is amazing and as you describe it as classic and timeless. We do hope to welcome you again!!

8/10 Good

Agron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from The Atlantis Team on 10 May 2024
Dear Agron,Thank you so much for staying with us at the Reef and for this great rating, it was a pleasure to have you. We are so happy that you enjoyed your vacation with us, and we hope to welcome you back again!

10/10 Excellent

Calandra P.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the shuttle service to all the properties on the island.
Stayed 2 nights in May 2024
Response from The Atlantis Team on 8 May 2024
Dear Calandra,Thank you for your review and choosing to stay with us! It's great knowing you had an enjoyable time. We look forward to welcoming you again.

10/10 Excellent

Sommer

Stayed 5 nights in May 2024
Response from The Atlantis Team on 9 May 2024
Dear Sommer,Thank you so much for staying with us at the Reef Atlantis and for this great rating. We are happy to see that you had an amazing experience and can't wait to welcome you back to paradise again soon.

4/10 Poor

Arnaldo

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
The beach is wonderful. The rooms were good, but a bit dated. Check in process originally gave us a room with no functioning AC, took 3 hours to get them to agree to switch our room to one with working AC. We were originally told no rooms were available and then when I asked for full refund they miraculously found our exact room type on a higher floor. In general some staff members were great and welcoming, but majority of others were rude, disinterested, and acted annoyed to provide any level of service. Food was very average but expensive. One of restaurants (Chopstix) when I asked for bill just gave me IPad and waiter left and I had to manually enter room number, and pick my self to charge to my room for dinner. Zero identity verification was done. Overall, 5 star beach, 3 star hotel for 5 star prices. Would not go back.
Stayed 3 nights in May 2024
Response from The Atlantis Team on 5 May 2024
Dear Arnaldo,Thank you for taking the time to share your feedback on your recent visit with us. Our hope is that every guest has a great stay and is so sorry we weren’t able to provide you with that perfect stay. Please know that we take all guest feedback very seriously and will be reviewing the details with our Team to look further into as it gives us an opportunity improve and address our service concerns and gaps. Thank you for your stay and we sincerely apologize for this experience.

4/10 Poor

Nshan Vartan

Disliked: Cleanliness, staff & service, property conditions & facilities
Wouldn’t go back
Stayed 7 nights in Apr 2024

10/10 Excellent

Xin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect vacation
Stayed 5 nights in Apr 2024

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024

10/10 Excellent

Kimberly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything about this hotel. Everyone is so pleasant. Really emit to thank Tyarah and the front desk team for the wonderful acknowledgement of our honeymoon.
Stayed 4 nights in Apr 2024
Response from The Atlantis Team on 3 May 2024
Dear Kimberly,Congratulations to you Both!!Thank you so much for staying with us at the Reef and for your feedback, it was a pleasure to have you. We are so happy to hear that you enjoyed your vacation with us! At the Atlantis we offer a uniquely Bahamian experience with warm hospitality, great amenities, and an overall amazing experience. All your feedback will be shared with our team. Thank you again for staying with us and we hope to welcome you back again.

10/10 Excellent

Miguel

Stayed 4 nights in Apr 2024
Response from The Atlantis Team on 22 May 2024
Dear Miguel,Thank you so much for staying with us at the Reef Atlantis and for this great rating. We are happy to see that you had a wonderful experience, and we can't wait to welcome you back to paradise again.

10/10 Excellent

Ronald K

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
many kids activities
Stayed 6 nights in Apr 2024
Response from The Atlantis Team on 1 May 2024
Dear Ronald,We are happy to hear that you and your family enjoyed your stay at Atlantis. Our pools, slides, miles of white sandy beaches, incredible marine habitats, and variety of activities really offers something for everyone!We hope to welcome you back again in the future.

10/10 Excellent

Aaron

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible fun!
Stayed 4 nights in Apr 2024
Response from The Atlantis Team on 1 May 2024
Dear Aaron,Thank you so much for staying with us at the Reef and for this great feedback and rating, it was a pleasure to have you. We are so happy that you enjoyed your vacation with us, and we hope to welcome you back again!

8/10 Good

Dragan, York

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was hood and beach was just the step from the property. Beach beds were old and outdated. Not so many healthy choices for the dining.
Stayed 6 nights in Mar 2024
Response from The Atlantis Team on 30 Apr 2024
Dear Dragan,Thank you for vacationing with us at the Reef, it was a pleasure to have you. At the Atlantis, we pride ourselves on offering a uniquely Bahamian experience with warm hospitality and amazing amenities. All of your feedback will be shared with our team as it also highlights opportunities for us to address and improve.Thank you so much for your feedback and we hope to have the honor to welcome for again!

10/10 Excellent

Xiomara, WEST PALM BEACH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place to go with family with children. The acuarium Spectacular
Stayed 3 nights in Feb 2024
Response from The Atlantis Team on 30 Apr 2024
Dear Xiomara,It was a pleasure to have you and your family stay with us at the Reef Atlantis. We are so happy to hear that you had an amazing time and that you enjoyed our warm hospitality and great amenities. Thank you so much for your feedback and we can't wait to welcome you back again!

10/10 Excellent

Jessie St

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay at the Reef 10/10 , staff was courteous and professional. Rooms were clean and spacious. Enjoyed my time here.
Stayed 4 nights in Apr 2024
Response from The Atlantis Team on 29 Apr 2024
Dear Jessie,Thank you so much for staying with us at the Reef and for your feedback, it was a pleasure to have you. We are so happy to hear that you enjoyed your vacation with us! At the Atlantis we offer a uniquely Bahamian experience with warm hospitality, great amenities, and an overall amazing experience. All your feedback will be shared with our team. Thank you again for staying with us and we hope to welcome you back again.

10/10 Excellent

Xiomara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were three Hotels walking distance with different amenities that can you use, no matter in which hotel you are staying. Very quiet. Expectacular views.
Stayed 4 nights in Apr 2024
Response from The Atlantis Team on 29 Apr 2024
Dear Xiomara,Thank you for staying with us at the Reef. We are so happy to hear that you fully enjoyed your vacation. At the Atlantis, we pride ourselves on offering a uniquely Bahamian experience with warm hospitality, great amenities, and an overall amazing experience. Thank you again and we can't wait to welcome you back to paradise!

8/10 Good

Aaliyah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed out stay here
Stayed 3 nights in Apr 2024
Response from The Atlantis Team on 29 Apr 2024
Dear Aaliyah,Thank you for your review and choosing to stay with us! It's great knowing you had an enjoyable time. We look forward to welcoming you again.

10/10 Excellent

Paula, ottawa

Travelled with partner
Liked: Amenities
Impeccably maintained property. Clean, safe, quiet. Lively rooms.
Stayed 5 nights in Apr 2024
Response from The Atlantis Team on 29 Apr 2024
Dear Paula,Thank you for your review and choosing to stay with us! It's great knowing you had an enjoyable time. We look forward to welcoming you again.

10/10 Excellent

Gabriela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay. It was a 10/10 experience. Everything from the dining options, staff and service, cleanliness of the room and the amenities. Highly recommend staying here!
Stayed 3 nights in Apr 2024
Response from The Atlantis Team on 29 Apr 2024
Dear Gabriela,Thank you so much for staying with us at the Reef and for your feedback, it was a pleasure to have you. We are so happy to hear that you enjoyed your vacation with us! At the Atlantis we offer a uniquely Bahamian experience with warm hospitality, great amenities, and an overall amazing experience. All your feedback will be shared with our team. Thank you again for staying with us and we hope to welcome you back again

8/10 Good

Matthew

Stayed 7 nights in Apr 2024
Response from The Atlantis Team on 17 May 2024
Dear MatthewThank you so much for staying with us at _The Reef and for your feedback. We are so happy to hear that you enjoyed your vacation with us! At the Atlantis we offer a uniquely Bahamian experience with warm hospitality, great amenities and an overall amazing experience. Thank you again for staying with us in paradise and we hope to welcome you back soon.

6/10 Okay

Gilad

Stayed 5 nights in Apr 2024
Response from The Atlantis Team on 17 May 2024
Dear GiladThank you for staying with us at The Reef and for your review. Your feedback is valuable to us, it gives us the opportunity to grow and improve and it will be shared with our management team. Thank you again and we hope to welcome you back to paradise again very soon!

10/10 Excellent

Srdjan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is by far the best looking property on the best location with the best amenities and most amazing Staff by far. Can't wait to go back again.
Stayed 5 nights in Apr 2024
Response from The Atlantis Team on 26 Apr 2024
Dear Srdjan,Thank you so much for staying with us at the Reef and for your feedback, it was a pleasure to have you. We are so happy to hear that you enjoyed your vacation with us! At the Atlantis we offer a uniquely Bahamian experience with warm hospitality, great amenities, and an overall amazing experience. All your feedback will be shared with our team. Thank you again for staying with us and we hope to welcome you back again.

10/10 Excellent

JINSUNG, North York

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a perfect trip with lots of water parks to enjoy, a variety of pools, and gorgeous beaches. However, the food is expensive and some of the restaurants are not the best quality.
Stayed 6 nights in Apr 2024
Response from The Atlantis Team on 26 Apr 2024
Dear Jinsung,Thank you for vacationing with us at the Cove, it was a pleasure to have you. We are happy to hear that you enjoyed your time with us. At the Atlantis, we pride ourselves on offering a uniquely Bahamian experience with warm hospitality and amazing amenities. All of your feedback will be shared with our team as it also highlights opportunities for us to improve.Thank you again and we hope to have the honor of welcoming you back again.

10/10 Excellent

maia

Liked: Cleanliness, staff & service, property conditions & facilities
Loved my room, clean comfortable, pleasant service
Stayed 3 nights in Apr 2024
Response from The Atlantis Team on 25 Apr 2024
Dear Maia,Thank you for your review and choosing to stay with us! It's great knowing you had an enjoyable time. We look forward to welcoming you again.

8/10 Good

John

Travelled with family
Liked: Property conditions & facilities
Fun, clean and accommodating
Stayed 3 nights in Apr 2024
Response from The Alantis Team on 25 Apr 2024
Dear John,Thank you for your review and choosing to stay with us! It's great knowing you had an enjoyable time. We look forward to welcoming you again.

8/10 Good

Stanislav

Liked: Cleanliness, staff & service, property conditions & facilities
Beaches were very nice
Stayed 4 nights in Apr 2024
Response from The Atlantis Team on 25 Apr 2024
Dear Stanislav,Thank you for vacationing with us, it was a pleasure to have you. Your feedback and rating will be shared with our team. We appreciate you choosing to stay at the Atlantis and hope to welcome you back to paradise again!

2/10 Terrible

Michael

Stayed 5 nights in Apr 2024
Response from The Atlantis Team on 14 May 2024
Dear Michael,Thank you for vacationing with us, it was a pleasure to have you. Your rating will be shared with our team. We appreciate you choosing to stay at the Atlantis and hope to welcome you back again!

4/10 Poor

Alexandra Stewart

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Balcony door broken. Complained 4 times until fixed. Most water slides were closed throughout our stay. Restaurants were only ok. Expected better.
Stayed 5 nights in Apr 2024
Response from The Atlantis Team on 24 Apr 2024
Dear Alexandra,Thank you for staying with us at the Reef, it was a pleasure to have you. We are disappointed to hear about your overall experience and extend our apologies to you. The feedback you have left us will be shared with our management team to look further into as it gives us an opportunity to improve and address our service concerns. Thank you again and we hope to have the honor of welcoming you back again.

10/10 Excellent

BEN, Miami

Liked: Cleanliness, staff & service, property conditions & facilities
It was great
Stayed 4 nights in Apr 2024
Response from The Atlantis Team on 25 Apr 2024
Dear Ben,Thank you for vacationing with us, it was a pleasure to have you. Your feedback and rating will be shared with our team. We appreciate you choosing to stay at the Atlantis and hope to welcome you back to paradise again!

8/10 Good

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from The Atlantis Team on 25 Apr 2024
Dear Samantha,Thank you so much for staying with us at the Reef and for this great rating, it was a pleasure to have you. We are so happy that you enjoyed your vacation with us, and we hope to welcome you back again!