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Reviews of Fairfield Inn & Suites by Marriott Nashville Hendersonville

2.5 out of 5
Fairfield Inn & Suites by Marriott Nashville Hendersonville
303 Indian Lake Boulevard, Hendersonville, TN

Reviews

8.8

Excellent

Rating 10 - Excellent. 290 out of 489 reviews" "
Rating 8 - Good. 125 out of 489 reviews" "
Rating 6 - Okay. 29 out of 489 reviews" "
Rating 4 - Poor. 21 out of 489 reviews" "
Rating 2 - Terrible. 24 out of 489 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Kim

Travelled with family
Liked: Cleanliness, staff & service
Fan motor of HVAC was defective and made loud shrieking noise...Maintenance couldn't repair and no other room available ....With fan off room temperature was warm and uncomfortable...but bearable..
Stayed 3 nights in May 2024

10/10 Excellent

Timothy

Stayed 1 night in Apr 2024

8/10 Good

Andrea

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good stay. Shower did not always hot water.
Stayed 3 nights in Apr 2024

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Jesus

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was really helpful and very attentive, great location with plenty of food options all around
Stayed 2 nights in Apr 2024

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and convenient.
Stayed 1 night in Apr 2024

10/10 Excellent

Elizabeth, Naperville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Whenever we visit family this is our favorite place to stay
Stayed 3 nights in Apr 2024

8/10 Good

Samdi

Stayed 2 nights in Mar 2024

10/10 Excellent

Ivel

Liked: Staff & service
Stayed 2 nights in Mar 2024

8/10 Good

paul

Travelled with partner
Liked: Cleanliness, staff & service
Hot tub was not working, we were very much looking forward to using it that was a real bummer other than that it was great.
Stayed 1 night in Mar 2024

2/10 Terrible

Angie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The AC in our room made a horrible loud rattling noise so we could not use it. When asked for assistance from assistant manager we were told that the hotel was fully booked and they had no maintenance. Also told us they wouldn’t refund because we used Expedia - we would have to call them - we did and the refund was still denied. After a very hot night we attempted the breakfast. Unfortunately, there was zero food out and it was a mess. The poor woman trying to stock it was alone while two people sat at the front desk and watched. At one point one of the front desk staff even helped herself to the little food that was out, even asking the worker to get herself something from the back. Overall a terrible stay and horrible customer service.

8/10 Good

George

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The staff was great the amenities not so pool and hot tub down ,booked this hotel becouse under the impression of they had operating amenities it was not so ,not there fault but a heads up would have been nice
Stayed 8 nights in Mar 2024

8/10 Good

Faith

Stayed 4 nights in Mar 2024

4/10 Poor

alexandra

Travelled with family and small children, Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, amenities
Had ants and the pool was not open and they should have said that before I swing my money
Stayed 2 nights in Mar 2024

10/10 Excellent

Jason

Travelled with family
Right next to probably the best tomahawk steak in North Nashville area at Texas Roadhouse.
Stayed 1 night in Mar 2024

2/10 Terrible

Michelle

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Unable to stay due to water issues.
Stayed 2 nights in Feb 2024

2/10 Terrible

Weldon

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, room comfort
Water Issues
We checked in to the Fairfield Inn after a long day of travel. Upon arrival into the first room they assigned for my husband and myself, we found one of the TVs to be inoperable. My husband went back to the front desk, and they assigned us to a new room. Problem solved, you'd think...The next morning, we intended to take a quick shower before breakfast. No hot water. Met our son for breakfast downstairs. He had scalding hot water in his room. Can't moderate temperature with cold. Upon voicing these concerns to the front desk clerk, another hotel patron says they have been experiencing the same issues for three days! This is a known issue to the hotel!! But the only credit they want to offer is $30 a night. I don't know about you, but it isn't worth it to me. We cancelled the remainder of our stay and moved to another hotel.
Stayed 3 nights in Jan 2024

8/10 Good

Thomas

Liked: Cleanliness, staff & service
Stayed 3 nights in Jan 2024

10/10 Excellent

Mary

Stayed 2 nights in Dec 2023

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, room comfort
Hot Water or Cold Water...You Must Choose...
On four of the five nights we stayed, all water to our room was (literally) scalding hot or ice cold. Despite multiple calls to the front desk, they were unable to resolve the problem. Many of the guests I spoke with experienced the same problems on multiple nights. My family and I have booked a 4+ night stay every Christmas since this hotel first opened. Because of the problems we experienced on this stay (and the likelihood that they will continue), we will not be staying there again. I would be very grateful if Hotels.com could negotiate a partial refund to compensate us for these problems. Until the water problems are resolved, I would highly discourage anyone from staying at this hotel.
Stayed 6 nights in Dec 2023

8/10 Good

Paul Brent

Business traveller
Great location. Clean. Roughest towels I’ve ever used in my life
Stayed 5 nights in Dec 2023

8/10 Good

Mary

Travelled with family
Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Mary

Room was clean and comfortable. Staff was very friendly and helpful.
Stayed 2 nights in Dec 2023

10/10 Excellent

Adam

Stayed 1 night in May 2023

6/10 Okay

Evelyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Sharon

Business traveller
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
This hotel was very clean and the staff was great. My only complaint is that I didn't have hot water in my room. I'm not sure if it was because they had a water leak in another part of the building but for over $200 a night I should have been able to take a hot shower. The water wasn't even luke warm. Other than the water I enjoyed the stay.
Stayed 1 night in Nov 2023

4/10 Poor

Clint

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Very loud room next to elevator and hot water didn’t work for a shower.
Stayed 1 night in Oct 2023
Response from Kesse on 31 Oct 2023
Hi Clint, we are so sorry to hear about the issues you had with the hot water and room location. These are not the standards that we hold ourselves too. Maintenance has been made aware of the issues and are working on them. We do hope the next time you are in town, we can prove to you how we have taken your concerns seriously and approved upon it.

10/10 Excellent

Ricky

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vacation with friends
The hotel does need some updating. The Hot Tub wasn't working for the entire stay and there was a problem with the hot water. The staff made up for those shortcomings. LaShonda and Kathy were both extremely helpful and made our stay even better. This hotel is in a good location with plenty of shops and restaurants within walking distance.
Stayed 6 nights in Oct 2023
Response from Kesse on 19 Oct 2023
Hi Mr. Ricky, we do apologize for those issues you encountered. Management has been made aware and is working to fix those. We are happy to know our staff made your stay as comfortable as they could. We hope next time you are in town, we get to host you again.

8/10 Good

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hot tub wasn't working
Stayed 1 night in Oct 2023
Response from Kesse on 11 Oct 2023
Hi Jason, we are so sorry the hot tub wasn't working. We have shared this with maintenance and are working on resolving this. This is not the standard we hold ourselves too and again, we are sorry about it. We hope the next time you are in town we get to meet all of your expectations.

10/10 Excellent

Joann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Kesse on 7 Oct 2023
Hi Joann, we are so happy to hear you had a great stay with us! We always strive to make sure you are happy and comfortable with your time with us! Hopefully next time you are in town, we get to see you again! Safe travels from the Fairfield Inn and Suites

10/10 Excellent

Kiley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Kesse on 2 Oct 2023
Hi Kiley, we are so happy to hear you had a great experience! We strive to make sure your stay is as pleasant as possible. Hopefully next time you're in town we get the chance to host you again.

8/10 Good

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hendersonville Wedding
very friendly staff and comfortable stay.
Stayed 2 nights in Sep 2023
Response from Kesse on 22 Sept 2023
Hi Daniel, we are so happy to hear you had a wonderful stay, thank you for choosing us and hopefully we get to a chance to host you again in the future! Thank you!

6/10 Okay

Donita

Travelled with partner
Liked: Cleanliness, staff & service
It was a nice clean property and friendly staff. However, the fridge did not keep anything cold. You had to push a button every 2 hours to make it cold, but that quit working. Also, we didn't have any hot water. We had reservations for 3 nights and we didn't like having to take cold showers. Other people in the hotel were also complaining about the same things.
Stayed 3 nights in Sep 2023
Response from Kesse on 22 Sept 2023
Hi Donita, I am so sorry to hear about the negative experiences you encountered while staying with us. This doesn't match the standard we hold ourselves too and we are sorry. Management has been made aware and is working to make sure this is an isolated incident. We hope the next time you are in town we get to chance to show you a better experience.

2/10 Terrible

NEELKANT

Disliked: Cleanliness, staff & service, property conditions & facilities
This property needs to be condemned. elevator buttons are falling off. Bathrooms are leaking. Toilets dont drain. Airconditioners are so noisy, when I complained i was told to either find another hotel or wear ear plugs and sleep. Wow. In my 25years no such thing has ever happened.
Stayed 2 nights in Sep 2023
Response from Kesse on 22 Sept 2023
Hello, Neerkant, we are so sorry you had a negative experience staying with us. This is not the standard we hold ourselves too and management has been madeaware and is making sure this is an isolated incident. We hope the next time you are in town we get the chance to show you how we have used your feedbackto improve.

8/10 Good

John

Travelled with group
Liked: Cleanliness, staff & service
The staff were handling a leak problem in the public area very well. The air conditioner in my room had a noisy fan.
Stayed 1 night in Sep 2023
Response from Kesse on 25 Sept 2023
Hi John, we are so sorry the air conditioner was loud, we do apologize and this is not the standard we hold ourselves to nor the experience we want you to have. Management has been made aware and is working with Maintenance to fix the issue. We hope the next time your in town we hope we get the chance to prove to you this was a one off instance.

10/10 Excellent

Dena

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
This is a nice and comfortable Hotel. Great restaurants in walking distance as well as shops. Rooms are spacious, cold, clean and mattresses was amazing. Breakfast in the morning great. My only complaint would be the shower head sprays all the the glass door and water pours out. The floor gets wet.
Stayed 1 night in Aug 2023
Response from Kesse on 25 Sept 2023
Hi Dena, we are so happy to hear you had an amazing stay! We are sorry about the shower though, we do apologize and management and maintenance has been made aware of it. We hope get the chance to host you again if you ever come back to town.

10/10 Excellent

victoria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Big room’s friendly staff. Great location.
Stayed 5 nights in Aug 2023
Response from Kesse on 25 Sept 2023
Hi Victoria, we are so happy to hear you had a great stay! We always strive for excellent and to make you are satisfied. The next time you are in town we hope we get the chance to host you again!

10/10 Excellent

Alexander

Stayed 3 nights in Aug 2023
Response from Kesse on 1 Oct 2023
Hi Alexander, we are so happy to hear you had a wonderful stay! We hope the next time you are in town, we get the chance to host you again!

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Great, comfortable stay!
Stayed 1 night in Aug 2023
Response from Kesse on 1 Oct 2023
Hi Alexander, we're are so happy to hear your stay was comfortable and great, it makes everything we do worth it, to know that you were happy staying with us. Next time you are in town we hope we can host you again.

6/10 Okay

Janice L

The refrigerator didn’t work. I put some food in it and it was spoiled the next day and had to throw it away. The TV kept freezing up in the middle of a program
Stayed 3 nights in Aug 2023
Response from Kesse on 1 Oct 2023
Hi Janice, we are so sorry to hear about your issues with the fridge and tv. These are not the standards we hold ourselves to, and management has been made aware and is working with maintenance to ensure it doesn't happen again. We hope the next time you are in town we get the chance to show you how much we have improved.

6/10 Okay

Tammy

Stayed 1 night in Aug 2023
Response from Kesse on 1 Oct 2023
Hi Tammy, I see you gave us a 3 out of 5, if you have the time, we'd love to know what happened during your stay and if there's anything we can do to improve ourselves. Hopefully next time you are in town, we get the chance to host you again. Thank you, Kesse

6/10 Okay

Steven C

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The air conditioning unit was very loud. Clanging metal noise. The outside patio was not organized. Random chairs. You could tell it was not in use. Newer hotel, not managed well. Hotel breakfast did not start until 700am. We did not wait and checked out at 600am. No coffee made. Hotel staff at night and morning never smiled. Just stared. I question, who does the hiring. They were worse than the DMV.
Stayed 1 night in Aug 2023
Response from Kesse on 1 Oct 2023
Hi Steven, I am so sorry for the issues you had, these are not the standards we hold ourselves too. Management has been made aware, and is working with the staff to make improvements and learn and grow from this. We again are so sorry, and hope next time you are in town we can show you how much we have improved.

10/10 Excellent

Charles, Trinity

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Kesse on 2 Oct 2023
Hi Charles, we are so happy to hear you had a great experience! We strive to make sure your stay is as pleasant as possible. Hopefully next time you're in town we get the chance to host you again.

10/10 Excellent

Jennifer

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the whirlpool and the pool. I would come here again.
Stayed 6 nights in Jul 2023

10/10 Excellent

Tracey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again!
Pool and hot tub were amazing! Rooms are spacious!
Stayed 1 night in Jul 2023

10/10 Excellent

Katrina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very attentive and always courteous
Stayed 3 nights in Jul 2023

10/10 Excellent

Troy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Great
Stayed 3 nights in Jul 2023

4/10 Poor

Jarrett

Disliked: Cleanliness, property conditions & facilities
Water was shut off for a large amount of time
Stayed 5 nights in Jul 2023

8/10 Good

Nataliya

Stayed 1 night in Jul 2023