In-room safe, desk, blackout curtains, soundproofing

Reviews of Centrair Hotel

3.5 out of 5
Centrair Hotel
1-1 Centrair, Tokoname, Aichi-ken

Reviews

9.2

Wonderful

Rating 10 - Excellent. 699 out of 1000 reviews" "
Rating 8 - Good. 206 out of 1000 reviews" "
Rating 6 - Okay. 63 out of 1000 reviews" "
Rating 4 - Poor. 20 out of 1000 reviews" "
Rating 2 - Terrible. 12 out of 1000 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were helpful & friendly. Closed to the airport & shopping mall. Room is nice
Stayed 1 night in May 2024

10/10 Excellent

YUK MUI

Liked: Cleanliness, staff & service, property conditions & facilities
Affordable
Stayed 2 nights in Apr 2024

10/10 Excellent

Darlene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed here multiple times and plan to come back! Kind staff, clean room, excellent breakfast buffet with many Japanese and western options, starting at 6:00am. The beds are firm but comfortable. Thermostat can be easily changed to English. Nice lounge with different coffee options and cold water for filling water bottles.
Stayed 1 night in May 2024
Response from Sunil on 28 May 2024
Thank you very much for using Centrair Hotel. Thank you for staying with us the other day.Thank you again for taking the time out of your busy schedule to leave us a comment.Thank you very much for using our hotel for the first time. We are very happy that you had a comfortable stay before your flight.We are very happy to hear that you enjoyed your stay, which was directly connected to Terminal 1, as if you were staying inside the airport. The view from the Pacific side on the 11th floor was like an observation deck overlooking the runway and the ocean, and I'm glad to hear that it was a wonderful experience.We are happy to hear that the extensive breakfast menu and atmosphere provided a nice space for you to spend a relaxing time.We look forward to seeing you again. We will do our best to provide our guests with a relaxing stay, and all of our staff will be happy to assist you so that you can have a wonderful time next time as well.

10/10 Excellent

Lilian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time staying here. Service and room are impeccable as always. Really appreciate them going the extra mile helping me keep my deliveries. 10/10 will stay here again because the Aeon mall nearby is an absolute fun place to hang out as well!
Stayed 1 night in May 2024
Response from Sunil on 25 May 2024
Thank you very much for always choosing us and taking a time to share your amazing feedback. We are delighted to hear that your kind words. It inspires us to improve our services better and better. We are always motivated by these kind words which us to be the best. We are with the Central Japan International Airport. Shopping Center also next stop by Meitetsu train. We are always look forward to welcoming you back with great service in future.Warm regards

10/10 Excellent

Chaojie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, just another building to Chubu airport
Stayed 1 night in Apr 2024
Response from Sunil on 25 May 2024
Thank you very much for taking a time to share your feedback and choosing us. We are thrilled to hear that you had an amazing experience with us.The Centrair Hotel, which is integrated with the airport terminal building, is the greatest attraction in terms of convenience. We believe that customers can rest assured that they will not feel unnecessary fatigue because they are connected with a barrier-free connection with no steps. We look forward to welcoming back you in future.Warm regards

4/10 Poor

Shih-Chuan

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
It’s not worth the money. The only advantage is the location.
Stayed 1 night in Apr 2024

10/10 Excellent

Harue

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff
Stayed 2 nights in Apr 2024
Response from Sunil on 25 May 2024
Thank you very much for taking a time to share your amazing experience. We are delighted to hear that you had a great experience at Centrair hotel.Guest satisfaction is always first prior in our hotel.We are strived to learn and provide better experience with out guests.Your kind words motivate to be better day by day.We would like to appreciate to you again for your valuable compliment. We look forward to welcoming you back in future.Warm regards

8/10 Good

Philip

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Location for departure
Stayed 1 night in Apr 2024
Response from Sunil on 22 May 2024
Thank you very much for taking a time to share your amazing experiece at Centrai hotel. We are thrilled to hear that you had a great experince. We ae in walking directly into the airport from our premises is indeed a convenience we strive to offer our guests.We appreciate your feedback, and we hope to have the pleasure of welcoming you back in the future. If there’s anything else we can do to enhance your stay.

10/10 Excellent

Seng Beo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable bed & pillows. Room was well designed & of good size.
Stayed 4 nights in Apr 2024
Response from Sunil on 20 May 2024
Thank you for taking the time to share your experience with us! We’re delighted to hear that you found our room decor nice and comfy. . Our commitment to providing a cozy and welcoming environment is at the heart of what we do.Regarding the wooden walls, we appreciate your feedback. While the use of wood can lend a warm and rustic feel,we understand that it might not be everyone’s preference, especially in the bathroom. Rest assured, we’ll take this into consideration for future improvements.Being close to the airport yet enjoying a quiet night’s rest is indeed a pleasant surprise! We’re thrilled that you found our location convenient and peaceful.We look forward to welcoming you back on your next visit to the area. Safe travels!

10/10 Excellent

Boon Meng

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and close to departure check in terminal 1. Dining, marts , shopping all close by. Clean and spacious room.
Stayed 1 night in Apr 2024
Response from Sunil on 20 May 2024
A. Thank you for taking the time to share your experience with us! We’re delighted to hear that you found our room decor nice and comfy. . Our commitment to providing a cozy and welcoming environment is at the heart of what we do.Regarding the wooden walls, we appreciate your feedback. While the use of wood can lend a warm and rustic feel,we understand that it might not be everyone’s preference, especially in the bathroom. Rest assured, we’ll take this into consideration for future improvements.Being close to the airport yet enjoying a quiet night’s rest is indeed a pleasant surprise! We’re thrilled that you found our location convenient and peaceful.We look forward to welcoming you back on your next visit to the area. Safe travels!

8/10 Good

man kit

Liked: Cleanliness, staff & service, property conditions & facilities
Great value for stay
Stayed 3 nights in Apr 2024
Response from Sunil on 20 May 2024
Thank you very much for your feedback. We are delighted to hear that you had a great experience at Centrair hotel.We are in next to the Central Japna International airport, Meitetsu line Central Japan station which is our strength. I would like to recommend specially for early/late flight traveler. We are always hungry to give great experience with us.We are look forward to welcoming in future.

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

2/10 Terrible

alexander

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Train leaves for Costco, aeon mall every few minutes. 500 yen round trip. Worse most uncomfortable mattress I've ever tried to sleep on in 70 years
Stayed 1 night in Apr 2024
Response from Sunil on 8 May 2024
Thank you for sharing your experience with us. We appreciate your feedback, and I apologize that your stay did not meet your expectations. It’s disconcerting to hear that the mattress was uncomfortable. We take guest comfort seriously, and I’m truly sorry that we fell short in this regard. Your comments help us improve, and we’ll address this issue promptly. We hope to have the opportunity to welcome you back in the future, and we’ll strive to provide a better experience next time.

10/10 Excellent

Nicholas

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were very clean and it was a 1 minute walk to the airport via covered walkway. Excellent for those who have early morning flights.
Stayed 1 night in Mar 2024
Response from Front: Sunil on 25 Apr 2024
Thank you for taking the time to share your experience with us! We’re delighted to hear that you found our room decor nice and comfy. . Our commitment to providing a cozy and welcoming environment is at the heart of what we do.Regarding the wooden walls, we appreciate your feedback. While the use of wood can lend a warm and rustic feel,we understand that it might not be everyone’s preference, especially in the bathroom. Rest assured, we’ll take this into consideration for future improvements.Being close to the airport yet enjoying a quiet night’s rest is indeed a pleasant surprise! We’re thrilled that you found our location convenient and peaceful.We look forward to welcoming you back on your next visit to the area. Safe travels!

10/10 Excellent

Alanna

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, friendly staff that accommodated our requests.
Stayed 2 nights in Mar 2024
Response from Front: Sunil on 25 Apr 2024
Thank you for taking the time to rate our hotel with 5 stars! We’re thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we’re delighted that we could do so for you. We look forward to welcoming you back in the future!

10/10 Excellent

Yoshiko

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

THUY

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Kikuo

Travelled with family, Business traveller
Liked: Amenities, property conditions & facilities
綺麗です。便利です。スッタフも親切です。
Stayed 1 night in Mar 2024
Response from フロント:スニル on 25 Apr 2024
この度は中部国際空港セントレアホテルをご利用頂き誠にありがとうございます。また、お忙しい中コメントを寄せて頂き厚くお礼申し上げます。お部屋が綺麗であったこと、便利であったこと、スタッフの対応についてもご満足いただけたこと、大変うれしく思います。またのご利用を心よりお待ちしております!

10/10 Excellent

Megumi

Stayed 1 night in Mar 2024

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient close and good service
Stayed 1 night in Mar 2024
Response from Front: Sunil on 25 Apr 2024
Thank you for taking the time to share your experience with us! We’re thrilled to hear that Centrair hotel left a positive impression on you during your stay. Our convenient location near the airport makes it ideal for early morning flights, and we’re glad you found it to be perfect for your needs.Have nice travel.

10/10 Excellent

Hama Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Darlene

Liked: Staff & service, property conditions & facilities
My new favorite hotel when flying in or out of Centrair Nagoya airport. They have everything, the hotel couldn’t be more convenient, and the Japanese/Western breakfast buffet is fantastic!!
Stayed 1 night in Mar 2024
Response from Front: Sunil on 25 Apr 2024
Thank you for sharing your experience with us! We’re thrilled to hear that Centrair Hotel has become your new favorite when flying in or out of Centrair Nagoya Airport. Our commitment to convenience and comfort is at the heart of what we do.Here are some highlights that align with your positive feedback:Convenience: Our hotel’s direct link to the airport facilities ensures seamless access. Located just 130 meters from the airport check-in counters, we aim to make your travel experience hassle-free.Japanese/Western Breakfast Buffet: We’re delighted that you enjoyed our breakfast offerings. Our culinary team takes pride in curating a delightful spread that combines the best of Japanese and Western flavors.Quiet Nights: Despite being close to the airport, we’re pleased that you found our surroundings surprisingly quiet at night. A peaceful rest is essential for travelers, and we’re glad we could provide that.We look forward to welcoming you back on your next journey. Safe travels!

10/10 Excellent

Yoriko

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walls are all made of wood even in a bathroom. Nice and comfy room decor. Located close to the airport but surprisingly quiet at night.
Stayed 1 night in Mar 2024
Response from Front: Sunil on 25 Apr 2024
Thank you for taking the time to share your experience with us! We’re delighted to hear that you found our room decor nice and comfy. Our commitment to providing a cozy and welcoming environment is at the heart of what we do.Regarding the wooden walls, we appreciate your feedback. While the use of wood can lend a warm and rustic feel, we understand that it might not be everyone’s preference, especially in the bathroom. Rest assured, we’ll take this into consideration for future improvements.Being close to the airport yet enjoying a quiet night’s rest is indeed a pleasant surprise! We’re thrilled that you found our location convenient and peaceful.We look forward to welcoming you back on your next visit to the area. Safe travels!

10/10 Excellent

Megumi

Stayed 1 night in Mar 2024

6/10 Okay

MAYUKO

Liked: Amenities
Very convenient 3 min walk to the airport. Lots of. Options for dining at the airport as well. Workedout perfectly with my early morning morning flight.
Stayed 1 night in Mar 2024
Response from Front: Sunil on 25 Apr 2024
A. Thank you for taking the time to share your experience with us! We’re thrilled to hear that Centrair hotel left a positive impression on you during your stay. Our convenient location near the airport makes it ideal for early morning flights, and we’re glad you found it to be perfect for your needs.The spacious rooms and pleasant view are aspects we take pride in, and we’re delighted that you had a good night’s rest. Walking directly into the airport from our premises is indeed a convenience we strive to offer our guests.We appreciate your feedback, and we hope to have the pleasure of welcoming you back in the future. If there’s anything else we can do to enhance your stay, please don’t hesitate to let us know. Safe travels, and thank you for choosing Centrair Hotel! Front: Sunil

10/10 Excellent

Maria

Stayed 1 night in Mar 2024

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

Sze Ming

Stayed 1 night in Feb 2024

10/10 Excellent

Nori, Los Alamitos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well service and very clean
Stayed 1 night in Feb 2024

10/10 Excellent

Takanori

Stayed 1 night in Feb 2024

8/10 Good

CHENG DA

Stayed 1 night in Feb 2024

8/10 Good

Hiromi

Liked: Cleanliness, property conditions & facilities
Room was so clean and comfortable.
Stayed 1 night in Jan 2024
Response from * on 9 Feb 2024
Thank you very much for choosing our hotel amongst the many accommodation options available. All the staff at the hotel would like to thank you from the bottom of our hearts.The hotel is adjacent to the airport terminal and prides itself on its location, which is second to none. We are delighted to be able to welcome our guests in this environment.We are glad to know that our guest room met the expectation of the guests.All of our staff will keep trying to make a welcoming atmosphere every day. We hope you will visit us again when you come to Central Japan International Airport. We look forward to serving you.

10/10 Excellent

Hirotaka

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of spaces to play for kids
Stayed 1 night in Dec 2023
Response from centrair hotel on 9 Feb 2024
Thank you very much for choosing our hotel from among many lodging facilities. The entire staff would like to thank you from the bottom of our hearts. We are very encouraged by the perfect score from our guests.Our hotel is located next to the airport terminal and boasts a location that is second to none. The nearest convenience store is open 24 hours a day.We are very pleased to be able to welcome our guests in such an environment.We are glad to know you and your children have enjoyed your stay with us.We hope you will visit our hotel again when you come to Central Japan International Airport. We look forward to serving you again.

10/10 Excellent

Naoko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Yuko

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Kaolanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Naoyuki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Jun

Stayed 1 night in Jan 2024

10/10 Excellent

Nikkole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel location for short stay
Amazing airport hotel. Our flight delayed by 4 hours, and the short walking distance from arrival to hotel was welcoming.
Stayed 1 night in Dec 2023

2/10 Terrible

Kum soon

Stayed 1 night in Jan 2024

10/10 Excellent

Robert

Liked: Staff & service, amenities, property conditions & facilities
Stayed here after an overseas trip for one night before taking the train to my next destination. It was perfect to get off the plane and head straight into the hotel. Plenty of good restaurants inside the airport and the hotel also has a nice breakfast. Great option if you need a night after your long flight or taking a morning flight out.
Stayed 1 night in Dec 2023
Response from Masuda on 8 Jan 2024
Thank you very much for choosing our hotel amongst the many accommodation options available. All the staff at the hotel would like to thank you from the bottom of our hearts. We are very encouraged by the perfect score from our guests.The hotel is adjacent to the airport terminal and prides itself on its location, which is second to none. We are delighted to be able to welcome our guests in this environment.Our breakfast menu features a wide variety of dishes prepared with local ingredients. We are fortunate to have received warm compliments from many of our guests.We look forward to welcoming you back to our hotel when you visit Central Japan International Airport.

10/10 Excellent

GUILLAUME, ALISO VIEJO

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Henry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay if you have an early flight to catch.
Stayed 1 night in Dec 2023
Response from Masuda on 8 Jan 2024
Thank you very much for choosing our hotel amongst the many accommodation options available. All the staff at the hotel would like to thank you from the bottom of our hearts.We are very encouraged by the high praise we receive from our customers.The hotel is adjacent to the airport terminal and prides itself on its location, which is second to none. We are delighted to be able to welcome our guests in this environment.Thank you for taking time out of your busy schedule to provide us with your valuable feedback .We look forward to seeing you on your next visit to Centrair International Airport.

8/10 Good

jeannie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Sze-Ping

Response from centrair hotel on 9 Feb 2024
Thank you very much for choosing our hotel from among many lodging facilities. The entire staff would like to thank you from the bottom of our hearts. We are very encouraged by the perfect score from our guests.Our hotel is located next to the airport terminal and boasts a location that is second to none. The nearest convenience store is open 24 hours a day.We are very pleased to be able to welcome our guests in such an environment.We hope you had a pleasant stay in your room this time. We hope you will visit our hotel again when you come to Central Japan International Airport. We look forward to serving you again.

10/10 Excellent

Thomas

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Kenton

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Miwa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Favorite Airport Hotel
Always the best place to stay, literally the closest to the airport, ferry port and train station. People are nice as well.
Stayed 3 nights in Nov 2023
Response from Sunil on 9 Dec 2023
Thank you for your wonderful review and for choosing to stay with us again at our airport hotel. We're thrilled to hear that your experience was superb and that our convenient location perfectly suited your transit needs.It's fantastic to know that you found everything to your satisfaction during your stay and that this was your second enjoyable experience with us. Your loyalty means a lot to us, and we eagerly anticipate welcoming you back for another pleasant stay.Should you need anything on your next visit, please don't hesitate to let us know. We're looking forward to hosting you again and ensuring another great stay.Sincerely