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Hotel Green Plaza Hakuba

3.5 star property
Travelers find perfect balance in Hakuba Valley where invigorating skiing and snowboarding adventures complement soothing hot spring relaxation in natural splendor

Choose dates to view prices

Hotel Green Plaza Hakuba offers a serene mountain retreat with ski-in/ski-out access. Relax in the sauna or spa tub, book a massage, and dine at two on-site restaurants. Shopping facilities make it ideal for families exploring the Hakuba Valley.

Reviews

7.8 out of 10
Good

Popular amenities

  • Spa pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
The current price is NZ$210
27 May - 28 May
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Policies

Check-in

Check-in start time: 3 PM; check-in end time: 7 PM

Check-out

Check-out before 10 AM

Special check-in instructions

This property offers transfers from the train station; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

This property doesn't offer after-hours check-in

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are not available.

Cots (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A city tax may be collected at the property. The city tax ranges from JPY 100-10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: JPY 100.00 per person, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher

We should mention

Hot springs access available from 1:00 PM to midnight
The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities

Frequently asked questions

Is Hotel Green Plaza Hakuba pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Hotel Green Plaza Hakuba?

As of 22 May 2026, prices found for a 1-night stay for 2 adults at Hotel Green Plaza Hakuba on 27 May 2026 start from NZ$210, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Hotel Green Plaza Hakuba?

Self-parking is free at this property.

What time is check-in at Hotel Green Plaza Hakuba?

Check-in start time: 3 PM; check-in end time: 7 PM. After-hours check-in is not available.

What time is check-out at Hotel Green Plaza Hakuba?

Checkout is at 10 AM.

Where is Hotel Green Plaza Hakuba located?

Located in the mountains, this Otari hotel offering ski-in/ski-out access is steps from Hakuba Koruchina Ski Area and within 6 mi (10 km) of Hakuba Norikura Onsen Ski Resort and Tsugaike Ski Resort. Hakuba Iwatake Ski Resort and Happo One Sakka Ski Lift are also within 9 mi (15 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

7.8

Good

8.0

Cleanliness

7.8

Location

8.6

Staff & service

7.6

Property conditions & facilities
Rating 10 - Excellent. 25 out of 87 reviews
Rating 8 - Good. 42 out of 87 reviews
Rating 6 - Okay. 9 out of 87 reviews
Rating 4 - Poor. 7 out of 87 reviews
Rating 2 - Terrible. 4 out of 87 reviews

Reviews

Verified

8/10 Good

Lilian

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very helpful and buffet was well managed though very busy at times. The onsen was of good size . Beautiful views.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

DONN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent ski resort, wish they had more options to dine at, but other then that, staff very freindly and helpfull, especially Miss Liu. She was very helpfull with transportation and getting around. Definitely recommend this Resort.
Stayed 3 nights in Dec 2025
Verified

8/10 Good

Romy

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Suzanne

Liked: Cleanliness, amenities, property conditions & facilities
Amazing traditional Japanese style room. Dated but very clean and comfortable with ski run views! The Onsen was great after a day skiing. The dinner and breakfast was excellent and included in the price ….. not fine dining but wholesome and something for everyone. Would definitely recommend.
Stayed 4 nights in Feb 2026
Verified

6/10 Okay

Heather

Liked: Cleanliness, staff & service, amenities
The staff was helpful and pleasant and had instructions available in English. The rooms, mattresses and pillows appear to be original from 1989.
View from Cortina slopes
View of the slopes from the room
Stayed 7 nights in Jan 2026
Verified

10/10 Excellent

Erick

Liked: Cleanliness, staff & service, amenities
Green Plaza Hakuba is an absolute gem for families looking to hit the slopes—tons of fresh snow and endless fun! We loved the convenience of having delicious meals right in the hotel, from hearty breakfasts to satisfying lunches and dinners. Ski rentals were easy to grab on-site, along with all the gear and extras you could need for a perfect ski adventure. Highly recommend for a hassle-free winter getaway!
Hotel view from ski area
Mountain View from guest room
Stayed 3 nights in Jan 2026
Verified

8/10 Good

kelvin

Liked: Cleanliness, staff & service, amenities
This is my second time to stay in this hotel, the buffet dinner and breakfast are really nice. And I like the ski and ski out and public bath, except no one to tidy the room every day
Stayed 3 nights in Dec 2025
Verified

4/10 Poor

Shannon

Disliked: Amenities, property conditions & facilities
This hotel is not as advertised on their website. It is a major tourist trap. The room was clean but very dated, as is the whole hotel. The front desk staff were friendly and helpful. The buffet was not good and the overall feeling of the hotel is strange. I did not want to use the onsen because it felt like it was very busy and maybe not the cleanest. I would definitely not stay here again. If you are looking for an upscale hotel at Cortina I would stay at Canopy.
Stayed 1 night in Jan 2026
Verified

8/10 Good

Drew

Liked: Cleanliness, amenities, property conditions & facilities
It's a stunning hotel from the time you roll towards Hotel Green Plaza. When you get inside, again some wow factors, some very old vintage structural engineering marvels which you have got to appreciate. Ski-in-ski-out lockers for hotel guests are good, access to cortina is right out the door. Buffet breakfast has a good selection, dinner is also good. Can get extremely crowded during peak times. Rooms are nice with a blend of tatami x western style bedding - however mattresses were quite old for our rooms. You can defintely feel a difference after skiing/snowboarding all day. Location is a bit out of the way and buses can skip the resort so you should either have your own vehicle for convenience or need to plan very well for the shuttle bus. Overall we enjoyed or stay
Stayed 5 nights in Feb 2026
Verified

4/10 Poor

Paul

Liked: Cleanliness, staff & service
Staff were good. But the included meals were poor and the same every day. You need to pay for a bus to get some variety.
Stayed 5 nights in Jan 2026
Verified

4/10 Poor

Juan Jose Peña

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
everything in the room is old, they need new beds, the mattress is old and you can feel the wires when you lay down. I would also recommend more international options for breakfast.
Stayed 3 nights in Jan 2026
Verified

2/10 Terrible

Chade Phang

Disliked: Cleanliness, amenities, property conditions & facilities
I was told to check out of my room and theb check in again because i made two different bookings though the booking was for consecutive days. I asked if the room will be a different room and I was told the room will be different. Yet after checking out at 10am and waited till after 3pm (i returned at 5pm)to check in again, I was put back into the same room and the roon was not even cleaned. Avoid this chain of hotel.
Stayed 1 night in Dec 2025
Verified

2/10 Terrible

Chade Phang

Disliked: Cleanliness, amenities, property conditions & facilities
The hotel told me that because i had two seperate bookings between 22-25 and 25-26 dec, i had to check out on 25th befoere 11am and then check in again after 3pm. I was told I would be given another room. This morning i checked out at 10am and I just check in again at 5.30pm after having to loiter around a rainy day outside. I found out I was given back the same room and the room was not even cleaned! They could have just allowed me to continue in the same room yet when I checked in they refused and insisted I check out on 25 Dec. I will NOT recommend this hotel to anyone.
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

HISAKO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
緑と山の雪❄の白がありキレイに見え良かったです 空気が澄んでいて気持ちが良かった
Stayed 1 night in May 2026
Verified

6/10 Okay

Shiho

ごはんがいつも同じレストランしか選択肢がないのは、連泊者としては飽きてしまう。連泊者対策も考えてくれるとうれしい。チェックインはアプリ導入されてるのでと事前に案内が来たが、実際は対面でのチェックインだった。アプリのことを聞いたら、それをダウンロードしなければならないわけではないらしい。そこがとても分かりにくかった。
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Wai Kei

Liked: Cleanliness, staff & service, amenities
寄房寬敞，職員有禮，各方面設施齊備
Stayed 2 nights in Jan 2026
Verified

8/10 Good

Hirotaka

Liked: Staff & service, amenities
Disliked: Cleanliness
部屋にはベッドと畳の上にテーブルがある部屋だったのでくつろげました。カビ臭いにおいがするのは気になりましたが掃除は行き届いていました。温泉はとても良かったです。
Stayed 1 night in Oct 2025
Verified

6/10 Okay

Akihiro

Disliked: Staff & service
事前に連絡したときの宿泊の確認ができないことにいら立ちと不安を感じた。フロントの最初の担当者の不慣れにも不安を感じた。
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

FUMINORI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
色々と無理をお願いしたけど 快く対応してくれた
Stayed 1 night in Aug 2025
Verified

8/10 Good

里子

Liked: Staff & service
ビュフェの食事メニューが豊富で全体においしかった
Stayed 1 night in Sep 2025
Verified

8/10 Good

Yumi

Liked: Staff & service, property conditions & facilities
ご飯が美味しく良いホテルです
Stayed 3 nights in Aug 2025
Verified

6/10 Okay

Hirokazu

隣接のガーデンは、見る価値あり

施設も経年で古くなりつつあり、コロナ禍で食事のオペレーションも苦労している。隣接のイングリッシュガーデンは、宿泊者は無料で入園でき、価値ある施設。
Stayed 1 night in Jul 2021
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
The property is not safe during COVID-19. It requires half-board, and continues to serve its meals indoors, via a buffet. Yes, they include disinfectant at the tables and provide people with plastic hand-coverings, but numerous studies show this is not enough and buffets are some of the most dangerous venues to contract COVID. They denied my request to eat meals in my room. In addition, the hotel does not adequately enforce mask usage -- many guests wear their masks below their nose and, in the ski locker room, are entirely maskless. Even worse, they still operate a smoking room where some guests huddle together in a small room and smoke cigarettes...during COVID!
Stayed 3 nights in Jan 2021
Verified

4/10 Poor

I-shan

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
1，飯店的check in 服務糟, 飯店不提供每日的清潔房間，只有提供換毛巾服務大約11點左右抵達了飯店，飯店無法給我們提早check in之外，也無法讓我們寄放行李，要求我們將行李放在付費的locker, 2, 飯店不提供每日的清潔房間，只有提供換毛巾服務 3, 飯店櫃檯人員資訊不足：對於飯店到機場的公共交通工具不熟悉
Stayed 3 nights in Feb 2020
Verified

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort

dyrt jämfört med standarden

Ingen variation på middagen(samma varje dag), dåligt städat på rummet, omodernt och väldigt osköna sängar. Överlag besvikelse jämfört med vad det kostade. Att det ska vara 3,5 stjärnor är att ta i. Bra med närhet till backarna i Cortina och stort spa. spat dock uppdelat (män/kvinnor för sig) vilket gjorde att man fick bada själv om man reste med sin partner.
Stayed 6 nights in Feb 2020