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Guest reviews

15 reviews
Guests rated this property 3.1/5 for cleanliness.

Popular amenities

Free WiFi
Breakfast included

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided


Explore the area

Popular LocationHappo-one Adam Gondola1 min walk
Popular LocationHakuba Mini Train Park4 min walk
Popular LocationHakuba Ski Jumping Stadium10 min walk

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  • Standard Double or Twin Room

    Room amenities

    • Sleeps 2
    • 2 Single Beds OR 1 Double Bed
    More detailsStandard Double or Twin Room
  • Double or Twin Room, Shared Bathroom

    Room amenities

    • Sleeps 2
    • 1 Double Bed OR 2 Single Beds
    More detailsDouble or Twin Room, Shared Bathroom
  • Family Room, Multiple Beds

    Room amenities

    • Sleeps 5
    • 1 Double Bed and 1 Single Bunk Bed
    More detailsFamily Room, Multiple Beds
  • Quadruple Room, Shared Bathroom

    Room amenities

    • Sleeps 4
    • 2 Single Beds and 1 Single Bunk Bed
    More detailsQuadruple Room, Shared Bathroom
  • Family Room

    Room amenities

    • Sleeps 5
    • 1 Double Bed and 1 Single Bunk Bed
    More detailsFamily Room
  • Shared Dormitory

    Room amenities

    • Sleeps 1
    • 1 Single Bed
    More detailsShared Dormitory
  • Double or Twin Room

    Room amenities

    • Sleeps 2
    • 2 Single Beds OR 1 Double Bed
    More detailsDouble or Twin Room
  • Triple Room, Shared Bathroom

    Room amenities

    • Sleeps 3
    • 3 Single Beds
    More detailsTriple Room, Shared Bathroom
  • Triple Room

    Room amenities

    • Sleeps 3
    • 1 Single Bed and 1 Double Bed OR 3 Single Beds
    More detailsTriple Room

About this area


Located in Hakuba, Hakuba Gondola Hotel is in a walkable area with good shopping. Hakuba Valley Ski Area and Happo-one Adam Gondola are worth checking out if an activity is on the agenda. Spend some time exploring the area's activities, including ski lifts and skiing.
Visit our Hakuba travel guide
View map
Popular Location

What's nearby

  • Happo-one Adam Gondola - 1 min walk
  • Hakuba Mini Train Park - 4 min walk
  • Hakuba Ski Jumping Stadium - 10 min walk
  • Happo Information Center - 10 min walk
  • Hakuba Olympic Museum - 12 min walk

Getting around

  • Hakuba Station - 7 min drive


  • Maeda - 6 min walk
  • Roots Cafe - 8 min walk
  • Ohyokkuri - 8 min walk
  • Hummingbird - 12 min walk
  • Hindi Momo - 17 min walk

About this property

Hakuba Gondola Hotel

3-star ski-in/ski-out hotel steps away from Happo-one Adam Gondola
Ski into Hakuba Gondola Hotel, where you can enjoy a drink at the bar/lounge, have a meal at the restaurant, and take advantage of ski storage and complimentary wireless Internet access. Rooms offer hairdryers and free toiletries.
Hakuba Gondola Hotel offers 108 forms of accommodation. Bathrooms include complimentary toiletries and hairdryers. Housekeeping is provided on a daily basis.
Recreational amenities at the hotel include ski-in/ski-out access.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast and dinner
This information is provided by our partners.

Property amenities


  • Available in some public areas: Free WiFi

Parking and public transport

  • No on-site parking available
  • Free ski shuttle

Food and drink

  • Free continental breakfast available daily 7 AM–8 AM
  • 1 restaurant
  • 1 bar

Family friendly

  • Laundry facilities


  • Water dispenser

Guest services

  • Daily housekeeping
  • Laundry facilities
  • Luggage storage
  • Ski equipment hire
  • Ski-in/ski-out access
  • Ski storage

Room amenities


  • Free toiletries
  • Hairdryer



Check-in time starts at 4 PM
Minimum check-in age - 18


Check-out before 10 AM

Special check-in instructions

There is no front desk at this property


Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No on-site parking is available
Safety features at this property include a fire extinguisher and a smoke detector

We should mention

The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file

Property is also known as

Gondola Hotel
Hakuba Gondola
Hakuba Gondola Hotel Hotel
Hakuba Gondola Hotel Hakuba
Hakuba Gondola Hotel Hotel Hakuba

Frequently asked questions

Is Hakuba Gondola Hotel pet-friendly?
No, pets are not allowed at this property.
How much is parking at Hakuba Gondola Hotel?
This hotel doesn't offer parking.
What time is check-in at Hakuba Gondola Hotel?
Check-in begins at 4 PM.
What time is check-out at Hakuba Gondola Hotel?
Checkout is at 10 AM.
Where is Hakuba Gondola Hotel located?
Set amidst the mountains, this ski-in/ski-out hotel in Hakuba is within 1 mile (2 km) of Hakuba Mini Train Park, Hakuba Valley Ski Area and Happo-one Adam Gondola. Hakuba Ski Jumping Stadium and Happo Information Center are also within 15 minutes.
5 - Excellent
4 - Good
3 - Okay
2 - Poor
1 - Terrible




Staff & service




Property conditions & facilities

5/5 Excellent

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
An amazing location. Lovely helpful staff. Great bar. Our rooms were a good size with ensuite and lovely view of the mountain. Loved the small chub to relax in at the end of the day. English breakfast that was included in the price was perfect. Looking forward to returning one day.
Stayed 5 nights in Dec 2019

1/5 Terrible

Sad face IconDisliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrific staff, forced room changes during stay and claimed they informed hotels.com of this.
Stayed 3 nights in Feb 2019

4/5 Good

Happy face iconLiked: Cleanliness, staff & service
Sad face IconDisliked: Amenities
The building is beautiful, location amazing and the pub is great must try the mad cow burger. On the nagative the bed springs are shocking and the bathrooms are ancient bring shower sandals.
Stayed 5 nights in Mar 2019

1/5 Terrible

Sad face IconDisliked: Staff & service, property conditions & facilities, room comfort
Just a simple youth hostel with 4-5 star hotel prices. We had the room with a bathroom but I had a better bathroom in camper van. The guys at reception were friendly enough (Aussie) but it almost felt like they were doing community service or out on parole. Our friends stayed in another hotel which was cheaper and that looked much better value for money. Don’t let the pretty pictures fool you. It was Very close to the Gondola and we hired or equipment from Woodys across the road - great service and very friendly. Not sure I will rush back. In fact the stay ended up with us having an average experience in Hakuba.
Stayed 6 nights in Jan 2019

3/5 Okay

Happy face iconLiked: Staff & service
Hotel met the basic needs. Really inconvenient for the hotel not to accept credit card. Breakfast was very basic (cereals and breads). Soft boiled eggs were good.
Stayed 1 night in Jan 2019

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