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"Spotless room and spa "

"Great hotel to stay. Don’t like the way the bathroom is setup. "

"We needed to switch rooms because at first we saw ants in the room. Then when we pulled back the sheet there was a bed bug or tick on the sheets. The front desk immediately switch our room. The 2nd room’s bathtub/shower wasn’t 100% cleaned. There was a dirty facecloth hanging on the shower curtain & short black hair on the shower wall. There was also someone’s shorts on the shelf in the closet. When we went to check out the next morning the staff was very kind. The head of household was also there & I explained that our first room had ants & they said they were going to take care of it. I told him the 2nd room seemed to have clean sheets & towels but it seemed like the bathroom wasn’t finished getting cleaned. We usually stay at Holiday Inn Express but was disappointed in the Norwich CT hotel. We purposefully book with Holiday Inn express because of the indoor pool, but the pool was also out of order that weekend. "

"Yes, we found everything we needed."

"The room was clean and the beds were very comfortable "

"Staff had no knowledge of their facility. And No towels available. "

"The sheets in the first room had hair and both queen beds were sunken, and you can feel parts of the mattress springs. The front desk quickly gave us another room and that room was wonderful. When it was first opened it definitely offered great value, now it seems they have cut corners, and that's a shame. "

"Nice and clean! "

"All was good"