Saybrook Manor Hotels, Old Saybrook

"Staff was friendly, room newly renovated, price good"

"Friendly staff."

"We had a nice stay. Enjoyed having a drink at the bar and listening to the band. Had a nice breakfast in the morning. No major complaints, but for the price and style of the hotel I expected it to be cleaner. One of my drinks in the bar had a dirty ice cube and the glassware and plates at breakfast had some spots on them (looked like dried food that didn’t come off in dishwasher) "

"The room was very clean, staff were very friendly and outgoing, breakfast had a great variety of choices and very tasty. Oh, and the location is ideal. You can get to any (and there are a lot) of the areas attractions very easily and quickly. Overall it was a nice one night stay."

"Rooms were great."

"Clean room, polite staff"

"Beautiful and very clean ….Close to everything "

"Postcards really thought of everything you could want or need for a short stay in the woods. It was exactly what we needed!"

"Very disappointing stay overall. The hotel looks completely different in person than it does in the pictures online. From the outside it seems acceptable, but inside the property felt extremely old, poorly maintained, and neglected. There were damaged walls, ceilings in bad condition, carpet coming loose in several areas creating a tripping hazard, and a strong unpleasant smell in the pool area that was very difficult to tolerate. The breakfast was also very poor. I also did not feel the situation involving my service dog was handled professionally or with much understanding, which was especially disappointing. The overall atmosphere of the hotel honestly felt uncomfortable and poorly maintained. I normally do not like leaving negative reviews, but I believe future guests deserve an honest description of the experience before booking."