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"The hotel was amazing! Really clean, helpful and polite staff and breakfast was so good. We upgraded to the Level when we got there and you have an open bar which was great. Only downside I would say to the Level is that it loses its sun on the pool at about 12ish, but that can’t be helped and you can then move on to the nearby beaches! "

"The actual dates of our stay were April10-12. Despite the fact that the parking lot is enclosed by a gated fence, my wife's tote bag was stolen from the back seat of the car while she was sitting in the front passenger seat. This took place during the time that I was at the registration desk. Staff downloaded the parking lot video which clearly shows the thief grabbing the bag and then running through a pedestrian gate which was being held open by an accomplice. The onsite staff were very helpful and if not for this unfortunate incident, I would have given the hotel an overall "Excellent" rating. Sadly, it was a very unpleasant end to an otherwise wonderful 2 and one-half month stay in Spain. "

"This is a first class hotel available at excellent rates. Rooms are very comfortable and come with a balcony. Staff very friendly and buffet breakfast is excellent and great value. The second time I have stayed there and I will be back in the future. "

"Excellent breakfast & room"

"The room was very nice"

"We stay first floor and we didn’t sleep well. They picked garbage from street containers every night 12 to 1 am. Lot of noise. Maybe upper floors and different side of the building is better but room 106 was terrible because of that noise. Otherwise not bad. Room did not have refrigerator or coffee maker"

"What a superb hotel."

"Room - the bed was comfy and fresh towels were provided every day. You have to pay extra for a balcony (I would definitely recommend this). However, the curtains are not very thick and the outside lights are kept on all night making it very tricky to fall asleep. Also the elevator takes forever to come, there were often long queues for it during peak times (e.g. after breakfast). Food - limited options for special dietaries (e.g. lactose intolerant). Pool - there are two pools with the rooftop one being heated. Towels were provided but you then had to pay €2 if you wanted a fresh one. "

"The hotel was so centrally located we could walk everywhere. It was quiet and street noise was not an issue. I would highly recommend here if you are in Alicante"