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"Clean, comfortable bed, pillows, sheets! Great shower, bathroom. Beautiful environment. Friendly staff. "

"Really nice location at the sea. Calm and peaceful place with nice staff. The restaurant offered good food too. "

"The property looks like it is very close to the train station on a map, but the reality is quite different. More than 1km away from the city, on the wrong side of the rail tracks in a dreadful location. The hotel is modern and very clean, but no hot water for a shower, either in the evening or morning is very poor for any star of hotel. When i mentioned upon checking out, the receptionist good careless. The restaurant is close, so is the gym and meeting rooms. Breakfast was to be a voucher for somewhere not exactly next door, or a box. Not delivered to the room. I chose to take mine away as I had an early check out. This 'bag' was not forthcoming coming after paying the city tax etc, I literally had to ask! I use hotels.com often and stay in Italy, often. I am used to a less than warm reception (which isn’t right) but this place was empty and the attitude was terrible. I won't be staying here again. "

"A wonderful experience. The room was quaint, clean and comfortable. The breakfast was excellent much more than expected. The family and staff were lovely and the location was fantastic. Right in the heart of the city, in the fortress, felt very safe and was quiet. I would stay here again"

"Exceptional hotel. Very big rooms at good price"

"Beautiful property "

"Très bonne nourriture , accueil chaleureux"

"We loved our villa! The rooms were comfortable- clean and great beds, linens. The kitchen was fully stocked and easy to use. The pool was cold, but the grandkids loved it, swimming 2x/day! The location was great. We could get to other hilltop towns and Volterra was closely. Gabriele is AMAZING! She is cheerful, helpful, and replies quickly to concerns. Plus, a kitty visited us daily."

"Lovely family run hotel in beautiful location. "