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Reviews of ibis Monterrey Valle

3.5 out of 5
ibis Monterrey Valle
Ave Lazaro Cardenas 3000, San Pedro Garza García, NL

Reviews

7.6

Good

Rating 10 - Excellent. 381 out of 1000 reviews" "
Rating 8 - Good. 269 out of 1000 reviews" "
Rating 6 - Okay. 184 out of 1000 reviews" "
Rating 4 - Poor. 77 out of 1000 reviews" "
Rating 2 - Terrible. 89 out of 1000 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Harish, Mexico

Stayed 1 night in Apr 2024
Response from GM on 23 May 2024
Estimado Huésped,Gracias por tomarse el tiempo en compartir su calificación con nosotros. Esperamos poder pronto tener el placer de tenerlo de vuelta en nuestro hotel.Atentamente,Gerencia General

2/10 Terrible

Miguel

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very old place and weak products
Stayed 1 night in Apr 2024
Response from GM on 4 May 2024
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,General Manager

10/10 Excellent

Juan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to access property and with in walking distance. Zone seems to be safe.
Stayed 1 night in Apr 2024
Response from GM on 9 Apr 2024
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,General Manager

10/10 Excellent

Alejandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todos muy amables
Stayed 3 nights in Mar 2024
Response from GM on 11 Mar 2024
Estimado huésped:Muchas gracias por su preferencia y por tomar el tiempo para compartir sus comentarios. Me complace de manera especial que haya decidido elegirnos como sus anfitriones en su visita a la Ciudad de Monterrey, es la mejor forma de reconocer nuestro compromiso con hacer una experiencia relajante y cómoda en cada una de sus estancias. Lo esperamos con las puertas abiertas para que disfrute de otra maravillosa estancia. Atte:Gerencia General

6/10 Okay

Valeria

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
Desde que llegamos la recepcionista de mal genio y en la mañana del check out lo mismo con la persona que fue y nos apuró para salirnos, el check out en el app dice un horario y ellos tienen otro
Stayed 1 night in Feb 2024
Response from GM on 24 Feb 2024
Estimado Huésped,Muchas gracias por dedicar el tiempo a compartir su opinión con nosotros. Nos hubiera gustado que tuviera una mejor experiencia en nuestro hotel y es por ello que tomamos nota para mejorar los puntos que no fueron de su agrado.Día a día nos esforzamos en ofrecer una experiencia excepcional a nuestros clientes y es evidente que esta vez no pudimos alcanzar nuestro objetivo, le hacemos llegar una sincera disculpa. Le agradeceríamos que nos diera otra oportunidad y puede estar seguro que trataremos de hacer todo lo posible para que tenga una excelente experiencia en nuestro hotel de la cual muchos huéspedes ya han tenido la ocasión de disfrutar.Atentamente,Gerencia General

4/10 Poor

Alejandro

Business traveller
Disliked: Cleanliness, property conditions & facilities
The installations were not the one that you expect for the location, door locks broken, request to pay for the parking without let you know before, bathroom furniture was old and damaged, very small TV and the room had only 2 lights. Sorry but it doesn't meet a business class hotel even the cheaper ones
Stayed 1 night in Jan 2024
Response from GM on 24 Feb 2024
Dear guestThank you for taking the time to tell us about your experience at the hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,General Manager

2/10 Terrible

enrique federico

Stayed 1 night in Dec 2023
Response from GM on 24 Feb 2024
Estimado Huésped,Gracias por tomarse el tiempo en compartir su calificación con nosotros. Esperamos poder pronto tener el placer de tenerlo de vuelta en nuestro hotel.Atentamente,Gerencia General

6/10 Okay

Adrián

Travelled with partner
Disliked: Staff & service, property conditions & facilities
It was fair in terms price but staff was missing customer service skills.
Stayed 4 nights in Nov 2023
Response from GM on 29 Nov 2023
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,General Manager

8/10 Good

Paloma

Travelled with family
Liked: Cleanliness, staff & service
.
Stayed 2 nights in Sep 2023
Response from GM on 17 Nov 2023
Estimado Huésped,Gracias por tomarse el tiempo en compartir su calificación con nosotros. Esperamos poder pronto tener el placer de tenerlo de vuelta en nuestro hotel.Atentamente,Gerencia General

8/10 Good

Roberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible shower head, bad internet
Stayed 1 night in Oct 2023
Response from GM on 17 Nov 2023
Estimado Huésped,Gracias por tomarse el tiempo en compartir su calificación con nosotros. Esperamos poder pronto tener el placer de tenerlo de vuelta en nuestro hotel.Atentamente,Gerencia General

10/10 Excellent

jose luis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buena atención
Stayed 1 night in Oct 2023
Response from GM on 17 Nov 2023
Estimado huésped:Muchas gracias por su preferencia y por tomar el tiempo para compartir sus comentarios. Me complace de manera especial que haya decidido elegirnos como sus anfitriones en su visita a la Ciudad de Monterrey, es la mejor forma de reconocer nuestro compromiso con hacer una experiencia relajante y cómoda en cada una de sus estancias. Lo esperamos con las puertas abiertas para que disfrute de otra maravillosa estancia. Atte:Gerencia General

6/10 Okay

Roberto

Business traveller
Liked: Staff & service
The sheets smelled weird, but overall it is a good and affordable stay for a business trip around the area. Great breakfast though.
Response from GM on 17 Nov 2023
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,General Manager

8/10 Good

Marco

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from GM on 17 Nov 2023
Estimado Huésped,Gracias por tomarse el tiempo en compartir su calificación con nosotros. Esperamos poder pronto tener el placer de tenerlo de vuelta en nuestro hotel.Atentamente,Gerencia General

4/10 Poor

marco antonio olivas, hermosillo

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
En éste tipo de hoteles se va a descansar y las Camas están más duras que una tabla. No funcionaba el elevador. Mala experiencia.
Stayed 2 nights in Oct 2023
Response from GM on 17 Nov 2023
Estimado huésped:Muchas gracias por tomarse el tiempo de compartir su experiencia en Ibis Monterrey ValleTomo nota de sus comentarios sobre nuestras áreas de oportunidad, nos son sumamente útiles para contribuir a nuestro compromiso con ofrecer a nuestros huéspedes un descanso agradable. Será un placer atenderlo en sus próximas visitas a Ciudad de Monterrey.Atte:Gerencia General

6/10 Okay

Luisa

Travelled with family, Business traveller
Las habitaciones que se supone que son de no fumadores, huelen mucho a cigarro y los baños huelen mucho a drenaje
Stayed 1 night in Sep 2023
Response from GM on 17 Nov 2023
Estimado Huésped,Muchas gracias por dedicar el tiempo a compartir su opinión con nosotros. Nos hubiera gustado que tuviera una mejor experiencia en nuestro hotel y es por ello que tomamos nota para mejorar los puntos que no fueron de su agrado.Día a día nos esforzamos en ofrecer una experiencia excepcional a nuestros clientes y es evidente que esta vez no pudimos alcanzar nuestro objetivo. Le agradeceríamos que nos diera otra oportunidad y puede estar seguro que trataremos de hacer todo lo posible para que tenga una excelente experiencia en nuestro hotel de la cual muchos huéspedes ya han tenido la ocasión de disfrutar.Atentamente,Gerencia General

4/10 Poor

Roberto

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
I didn’t like it. Rooms were very outdated. The bathroom doors were dirty. The pillows were very small like for 5 year old kids. Terrible
Stayed 3 nights in Aug 2023

2/10 Terrible

Magda

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel ténia la alfombra sucia, las cortinas de la habitación caídas, muy viejo.
Stayed 1 night in Aug 2023

10/10 Excellent

JUAN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in Aug 2023

6/10 Okay

Yarida, San Diego

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Needs maintenance
Stayed 3 nights in Aug 2023
Response from GM on 21 Aug 2023
Estimado Huésped,Gracias por tomarse el tiempo en compartir su comentario con nosotros. Esperamos poder pronto tener el placer de tenerlo de vuelta en nuestro hotel.Atte:Gerencia General

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service, and the staff was helpful and very informative.
Stayed 2 nights in Aug 2023
Response from GM on 10 Aug 2023
Estimado Huésped,Gracias por tomarse el tiempo en compartir su comentario con nosotros. Esperamos poder pronto tener el placer de tenerlo de vuelta en nuestro hotel.Atte:Gerencia General

10/10 Excellent

Alfonso

Stayed 1 night in Jul 2023
Response from GM on 10 Aug 2023
Estimado Huésped,Gracias por tomarse el tiempo en compartir su calificación con nosotros. Esperamos poder pronto tener el placer de tenerlo de vuelta en nuestro hotel.Atte:Gerencia General

10/10 Excellent

Alfonso

Liked: Cleanliness, staff & service, property conditions & facilities
Everything it’s good
Stayed 9 nights in Jul 2023
Response from GM on 17 Jul 2023
Estimado Huésped,Gracias por tomarse el tiempo en compartir su comentario con nosotros. Esperamos poder pronto tener el placer de tenerlo de vuelta en nuestro hotel.Atte:Gerencia General

10/10 Excellent

Guillermo

Stayed 3 nights in Jun 2023
Response from GM on 1 Aug 2023
Estimado Huésped,Gracias por tomarse el tiempo en compartir su calificación con nosotros. Esperamos poder pronto tener el placer de tenerlo de vuelta en nuestro hotel.Atte:Gerencia General

2/10 Terrible

Antonio

Stayed 1 night in Jun 2023
Response from GM on 11 Jul 2023
Estimado Huésped,Gracias por tomarse el tiempo en compartir su calificación con nosotros. Esperamos poder pronto tener el placer de tenerlo de vuelta en nuestro hotel.Atte:Gerencia General

6/10 Okay

Karina

Travelled with family, Travelled with partner
Disliked: Property conditions & facilities
The hotel is clean, but very outdated, looks like a cheap place, it really needs a renovation. It is located in a nice and convenient area. Staff is ok, usually the service in Mexico is excellent, but in this hotel, they're just ok.
Stayed 3 nights in May 2023
Response from GM on 15 May 2023
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,General Manager

10/10 Excellent

JUAN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023

6/10 Okay

Susanna, San Antonio Texas

Stayed 1 night in Apr 2023

10/10 Excellent

JUAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff.
Stayed 2 nights in Apr 2023
Response from GM on 10 May 2023
Estimado Huésped,Muchas Gracias por su comentario positivo acerca de nuestro hotel! Nos alegra que Ud. haya disfrutado su estancia con nosotros y esperamos poder pronto verlo de vuelta.Atentamente,Gerente General

8/10 Good

Lorena, Mcallen

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from GM on 10 May 2023
Estimado Huésped,Gracias por tomarse el tiempo en compartir su calificación con nosotros. Esperamos poder pronto tener el placer de tenerlo de vuelta en nuestro hotel.Atentamente,Gerente General

6/10 Okay

Christian

Stayed 6 nights in Mar 2023
Response from GM on 10 May 2023
Estimado Huésped,Gracias por tomarse el tiempo en compartir su calificación con nosotros. Esperamos poder pronto tener el placer de tenerlo de vuelta en nuestro hotel.Atentamente,Gerente General

10/10 Excellent

Juan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel, good service
Stayed 4 nights in Apr 2023
Response from GM on 10 May 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Cómodo
Cómodo pero sólo eso. Pagas por una cama dónde dormir y ya, todo muy básico, la habitación pequeña y simple. Le ayuda mucho la ubicación, en Uber tienes las plazas a menos de 10 min de distancia. Eso sí, notamos que hay mejores opciones en esos alrededores casi al mismo precio, con más amenidades.
Stayed 2 nights in Mar 2023
Response from GM on 22 Mar 2023
Estimado Huésped,Gracias por tomarse el tiempo en compartir su comentario con nosotros. Esperamos poder pronto tener el placer de tenerlo de vuelta en nuestro hotel.Atentamente,Beatriz Velázquez C.Gerente General

10/10 Excellent

Josemaria

Stayed 1 night in Mar 2023
Response from GM on 14 Mar 2023
Estimado Huésped,Gracias por tomarse el tiempo en compartir su calificación con nosotros. Esperamos poder pronto tener el placer de tenerlo de vuelta en nuestro hotel.Atentamente,Beatriz Velázquez C.Gerente General

8/10 Good

Rafael

Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Feb 2023
Response from GM on 22 Mar 2023
Estimado Huésped,Gracias por tomarse el tiempo en compartir su calificación con nosotros. Esperamos poder pronto tener el placer de tenerlo de vuelta en nuestro hotel.Atentamente,Beatriz Velázquez C.Gerente General

8/10 Good

Benjamin R

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Jan 2023
Response from GM on 14 Mar 2023
Estimado Huésped,Gracias por tomarse el tiempo en compartir su calificación con nosotros. Esperamos poder pronto tener el placer de tenerlo de vuelta en nuestro hotel.Atentamente,Beatriz Velázquez C.Gerente General

8/10 Good

Pedro

Business traveller
Liked: Cleanliness, staff & service
The elevator was broken many times. Clean and well located hotel

8/10 Good

Reciclajes Gap

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

8/10 Good

Victor

Stayed 3 nights in Jan 2023
Response from GM on 17 Nov 2023
Estimado Huésped,Gracias por tomarse el tiempo en compartir su calificación con nosotros. Esperamos poder pronto tener el placer de tenerlo de vuelta en nuestro hotel.Atentamente,Gerencia General

8/10 Good

Victor

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel for business travel Good services and follow up from the hotel staff
Stayed 1 night in Jan 2023
Response from GM on 14 Mar 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Beatriz Velázquez C.Gerente General

8/10 Good

Genaro

Travelled with family
Liked: Cleanliness, staff & service, amenities
Good price

10/10 Excellent

Marlene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay at.
Response from Gerente General on 29 Dec 2022
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Beatriz Velázquez C.General Manager

6/10 Okay

veronica

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Las alfombras de pasillos y pintura, dejan mucho que desear Se siente la energía, de un lugar sucio, el perdinal poco capacitado, en hacerte sentir en casa, como si entrara un extraño un ladrón o un huésped les da lo mismo No lo recomiendo
Stayed 2 nights in Dec 2022
Response from Gerente General on 21 Dec 2022
Estimado huésped:Muchas gracias por su preferencia al elegirnos en su reciente visita a la Ciudad de Monterrey. Le agradezco por haberse tomado el tiempo de contarnos sobre su experiencia. Lamento que durante su estancia, su experiencia no haya correspondido a sus expectativas y por eso permítame expresarle mis mas sinceras disculpas. Trabajamos en brindarle una experiencia de confort y descanso a cada uno de nuestros clientes. Permítame comentarle que tanto el equipo de recepción, ama de llaves y el equipo de alimentos y bebidas han sido informados de sus valiosos comentarios y estamos tomando las medidas necesarias para asegurar una excelente estancia a nuestros huéspedes. Espero que en su próxima visita a la ciudad nos vuelva a dar la oportunidad de recibirlo con las puertas abiertas. Beatriz Velázquez C.Gerente General

10/10 Excellent

Rafael

Travelled with family
Liked: Cleanliness, staff & service, amenities
.
Response from Gerente General on 21 Dec 2022
Estimado Huésped,Gracias por tomarse el tiempo en compartir su calificación con nosotros. Esperamos poder pronto tener el placer de tenerlo de vuelta en nuestro hotel.Atentamente,Beatriz Velázquez C.Gerente General

2/10 Terrible

Oscar De la

Disliked: Staff & service, amenities, property conditions & facilities
This hotel is terrible, no hot water, no heater, staff is indiferent, staff is worhless. Hotel dirty on hallways and insise the rooms. Carpet is fealthy, no soap in bathroom, no papercups and has one iron with board for all the floor. Overall ver insatified with my experience with this hotel. Very cheap and expensive for where it is located.
Response from Gerente General on 21 Dec 2022
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Beatriz Velázquez C.General Manager

2/10 Terrible

Jocelyn, Austin

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very small and the hotel was very antique. It was extreamly hot in the room abs had to be transfered to another room. The breakfast food was absolutely disgusting. They only had a very limited buffet so we were un able to order anything different. It was our first time and last time staying at that location.
Response from Gerente General on 8 Dec 2022
Dear Guest,Thank you for taking the time to share your feedback. Sincerely,General Manager

8/10 Good

Nora

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2022
Response from Gerente General on 2 Dec 2022
Estimado Huésped,Gracias por tomarse el tiempo en compartir su calificación con nosotros. Esperamos poder pronto tener el placer de tenerlo de vuelta en nuestro hotel.Atentamente,Gerente General

4/10 Poor

Estefania

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Sucio y viejo
Stayed 1 night in Oct 2022
Response from Gerente General on 19 Oct 2022
Estimado Huésped,Gracias por tomarse el tiempo en compartir su comentario con nosotros. Esperamos poder pronto tener el placer de tenerlo de vuelta en nuestro hotel.Atentamente,Beatriz Velázquez C.Gerente General

2/10 Terrible

Jorge, Cuajimalpa

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I paid 1,349.09 for one night at Ibis. The hotel didn't give the room because a mistake in the name of the guest. Terrible treatment from the hotel staff.
Stayed 6 nights in Sep 2022
Response from Gerente General on 19 Oct 2022
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Beatriz Velázquez C.Gerente General

10/10 Excellent

Jose, Houston

Stayed 2 nights in Sep 2022

10/10 Excellent

ERNESTO, EAGLE PASS

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room has excellent A/C, was very clean,great shower, the only thing is the elevator, needs an upgrade
Stayed 1 night in Sep 2022
Response from Gerente General on 6 Oct 2022
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Beatriz Velázquez C.Gerente General