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Reviews of Crowne Plaza Monterrey Aeropuerto, an IHG Hotel

4 out of 5
Crowne Plaza Monterrey Aeropuerto, an IHG Hotel
Boulevard Aeropuerto, 171, Colonia Parque Industrial Nexxus, Apodaca, NL

Reviews

8.6

Excellent

Rating 10 - Excellent. 236 out of 420 reviews" "
Rating 8 - Good. 115 out of 420 reviews" "
Rating 6 - Okay. 35 out of 420 reviews" "
Rating 4 - Poor. 17 out of 420 reviews" "
Rating 2 - Terrible. 17 out of 420 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Rosa

Travelled with family
Liked: Amenities, property conditions & facilities
Great Servive.
Stayed 1 night in Apr 2024

10/10 Excellent

iliana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay again
Close to airport , good restaurant inside, no airport noise
Stayed 1 night in Dec 2023
Response from Reservaciones on 2 Feb 2024
Muchas gracias por su opinión acerca de nuestro hotel. Nos complace saber que disfrutó de su alojamiento con nosotros. Es algo de lo que nuestro personal se enorgullece, así que valoramos su opinión. Esperamos que vuelva a visitarnos.

8/10 Good

Javier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Reservaciones on 27 Dec 2023
Muchas gracias por su opinión , Nos complace saber que disfrutó su alojamiento con nosotros. Es algo de lo que nuestro personal se enorgullece, valoramos su opinión. Esperamos verle pronto en esta su casa Crowne Plaza Monterrey Aeropuerto.

10/10 Excellent

Sara

Stayed 1 night in Nov 2023
Response from Reservaciones on 9 Nov 2023
Muchas gracias por su opinión , Nos complace saber que disfrutó su alojamiento con nosotros. Es algo de lo que nuestro personal se enorgullece, valoramos su opinión. Esperamos verle pronto en esta su casa Crowne Plaza Monterrey Aeropuerto.Saludos,

10/10 Excellent

Raudel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Reservaciones on 9 Nov 2023
Muchas gracias por su opinión , Nos complace saber que disfrutó su alojamiento con nosotros. Es algo de lo que nuestro personal se enorgullece, valoramos su opinión. Esperamos verle pronto en esta su casa Crowne Plaza Monterrey Aeropuerto.Saludos,

10/10 Excellent

LETICIA

Travelled with family, Business traveller
Excellent
Stayed 1 night in Oct 2023
Response from Reservaciones on 20 Oct 2023
Muchas gracias por su opinión , Nos complace saber que disfrutó su alojamiento con nosotros. Es algo de lo que nuestro personal se enorgullece, valoramos su opinión. Esperamos verle pronto en esta su casa Crowne Plaza Monterrey Aeropuerto.Saludos,

10/10 Excellent

Francisco, Mission

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good food
Stayed 1 night in Oct 2023
Response from Reservaciones on 11 Oct 2023
Muchas gracias por su opinión , Nos complace saber que disfrutó su alojamiento con nosotros. Es algo de lo que nuestro personal se enorgullece, valoramos su opinión. Esperamos verle pronto en esta su casa Crowne Plaza Monterrey Aeropuerto.

10/10 Excellent

Jaime

Stayed 1 night in Oct 2023
Response from Reservaciones on 9 Nov 2023
Muchas gracias por su opinión , Nos complace saber que disfrutó su alojamiento con nosotros. Es algo de lo que nuestro personal se enorgullece, valoramos su opinión. Esperamos verle pronto en esta su casa Crowne Plaza Monterrey Aeropuerto.Saludos,

10/10 Excellent

Adrián

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023
Response from Reservaciones on 19 Sept 2023
Muchas gracias por su opinión , Nos complace saber que disfrutó su alojamiento con nosotros. Es algo de lo que nuestro personal se enorgullece, valoramos su opinión. Esperamos verle pronto en esta su casa Crowne Plaza Monterrey Aeropuerto.Saludos,

10/10 Excellent

Marco Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
It was very good, friendly staff
Stayed 1 night in Jul 2023
Response from Reservations on 24 Jul 2023
We appreciate your comments, we hope to see you soon in this your home Crowne Plaza Monterrey Aeropuerto

4/10 Poor

Alexandro

Travelled with family and small children
Ac didn’t cool all night
Stayed 1 night in Jun 2023
Response from Reservations on 11 Jul 2023
Dear guest, we apologize for the inconveniences presented during your stay, we hope you will give us the opportunity to serve you on your next visit to the city.

10/10 Excellent

Damon

Great staff! Most speak English if that is important to you.
Stayed 2 nights in Jun 2023
Response from Reservations on 11 Jul 2023
We appreciate your comments, we look forward to seeing you on your next visit to our city.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I loved the room size, i have nothing to complaint
Stayed 1 night in Jun 2023
Response from Reservations on 11 Jul 2023
We appreciate your comments, we look forward to seeing you on your next visit to our city.

8/10 Good

Max

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Reservations on 11 Jul 2023
We appreciate your comments, we look forward to seeing you on your next visit to our city.

10/10 Excellent

Noelia, San Sebastian

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were spacious and comfortable.
Stayed 1 night in May 2023
Response from Reservations on 16 Jun 2023
Thank you for yours coments,Regards,

10/10 Excellent

Noelia, San Sebastian

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very good place to stay the day before flying out of Monterrey.
Stayed 1 night in May 2023
Response from Reservations on 16 Jun 2023
Thank you, for yours coments,Regards,

6/10 Okay

Joao

Business traveller
Liked: Cleanliness, staff & service
A bit run down. Terrible food.
Stayed 3 nights in May 2023
Response from Reservaciones on 16 Jun 2023
Estimado Huésped:Compartiremos su opinión con nuestro personal e implementaremos los cambios necesarios. Esperamos nos brinde de nuevo la oportunidad de servirle en su próxima estancia a nuestra Ciudad.

10/10 Excellent

Erika

Stayed 1 night in Apr 2023

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only problem was I wanted a king bed and got two doubles
Stayed 1 night in Mar 2023
Response from Jorge Paredes on 10 Mar 2023
Hello good morning! We apologize for the inconvenience you experienced during your stay, we are very sorry since our main objective is to provide you with the greatest satisfaction during your visit to our hotel. We ask you to give us the opportunity to serve you again on your next visit to our City and thus offer you a better experience. We hope to see you soon. Greetings,

8/10 Good

Qiaosi

Stayed 1 night in Jan 2023
Response from Reservaciones on 9 Nov 2023
Muchas gracias por su opinión , Nos complace saber que disfrutó su alojamiento con nosotros. Es algo de lo que nuestro personal se enorgullece, valoramos su opinión. Esperamos verle pronto en esta su casa Crowne Plaza Monterrey Aeropuerto.Saludos,

8/10 Good

Joel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight in Monterrrey
Stayed for an overnight. Hotel is just by the airport. We took a taxi from the airport to the hotel and it was about a 4 minute ride for $200 pesos. Ubers were charging about $340 pesos for the same ride. The room was clean and spacious. We ordered room service, and the food was great and was delivered to our room in less than 20min. The hotel has a shuttle to the airport. We just did not know about it when we got there. Great for a quick stay.
Stayed 1 night in Jan 2023
Response from Jorge Paredes on 12 Jan 2023
Hello good morningThank you for your visit.We look forward to seeing you again soon.Regards!

10/10 Excellent

ALEJANDRO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Jorge Paredes on 10 Jan 2023
Hola buen dia Muchas gracias por su visita. Los esperamos pronto de nuevo.Saludos!

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Jorge Paredes on 5 Jan 2023
Hola buen dia Muchas gracias por su visita. Los esperamos pronto de nuevo.Saludos!

10/10 Excellent

Martin Alberto

Stayed 1 night in Dec 2022
Response from Jorge Paredes on 21 Dec 2022
Hola buen dia Muchas gracias por su visita. Los esperamos pronto de nuevo.Saludos!

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Sean

Stayed 1 night in Nov 2022
Response from Jorge Paredes on 23 Nov 2022
Hola buen diaMuchas gracias por sus comentarios, Los esperamos pronto de nuevoSaludos.

6/10 Okay

Yannick, san francisco

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Didn’t like the shuttle only working 5am-10pm and having to take a Uber for a property advertised by Expedia having a shuttle service and no time limits. Didn’t like noisy AC system and overall lack of noise insulation from neighbors and overhead flights.
Response from Jorge Paredes on 23 Nov 2022
Hello good morningWe apologize for all the inconveniences you experienced during your stay with us, we are very sorry since our main objective is to provide you with the greatest satisfaction during your visit to our hotel.We take your comments into account and they help us to improve and offer you a better experience.We hope you can give us an opportunity again soon and be able to serve you as you deserveGreetings.

8/10 Good

JOSE LUIS, MISSION

Stayed 1 night in Aug 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Jorge Paredes on 2 Aug 2022
Hola buen dia Muchas gracias por sus comentarios, Los esperamos pronto de nuevo Saludos.

10/10 Excellent

NADIR

Liked: Staff & service, amenities, property conditions & facilities
Good attention Cleaning in the rooms
Stayed 1 night in Jul 2022
Response from Jorge Paredes on 25 Jul 2022
Hello good morning Thank you very much for your comments, We are waiting for you soon again Greetings.

8/10 Good

Matt

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great omelets and breakfast options. Kind staff
Stayed 2 nights in Jul 2022
Response from Jorge Paredes on 14 Jul 2022
Hello good morning Thank you very much for your comments, We are waiting for you soon again Greetings.

8/10 Good

Arturo

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2022
Response from Jorge Paredes on 20 May 2022
Hola buen dia Nos disculpamos por todos los incovenientes que presento en su estadia con nostros, estamos muy apenados ya que nuestra principal objetivo es brindarle la mayor satisfaccion en su visita a nuestro hotel. Tomamos en cuenta sus comentarios y nos sirven para mejorar y poder ofrecerle una mejor experiencia. Esperamos pronto pueda darnos de nuevo una oportunidad y poder atenderlo como merece Saludos.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from Jorge Paredes on 26 Apr 2022
Muchas gracias por sus comentarios. Los esperamos pronto Saludos

10/10 Excellent

Cendy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room
The room was very spacious..Great view and loved having the car on site parking.very comfortable beds.Also loved having mugs in room instead of regular paper cups.
Stayed 2 nights in Mar 2022
Response from Jorge Paredes on 8 Apr 2022
Hi good day thank you for your comments we wait for you back Greetings

10/10 Excellent

Christopher

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay by airport
Good place with great service. Bar, restaurant, nice room.
Stayed 1 night in Mar 2022
Response from Jorge Paredes on 8 Apr 2022
Hi good day thank you for your comments we wait for you back Greetings

6/10 Okay

Guillermo

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Ice machine not working. No cups for coffee inside the room. AC working intermittently. Staff visited and fixed but second day same situation.
Stayed 2 nights in Mar 2022
Response from Jorge Paredes on 8 Apr 2022
Hi good morning thank you for your comments We are sorry for all the problems that happened, we will constantly work to improve and provide you with a better experience. We invite you to give us another opportunity to serve you as you deserve.

6/10 Okay

Boris

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stuffy room in dire need of maintenance
The hotel is in bad maintenance. The carpet border was coming off the wall. The entire room felt stuffy and smelled of dirty carpet. The climate control was not working (room overheated) and the windows locked up, even though the design of them was meant to be openable. The staff and service was very good, I can't complain about that.
Stayed 1 night in Jan 2022
Response from reservas on 18 Jan 2022
Hello good day I apologize for all the inconvenience We appreciate your comments and we guarantee that we will work to improve these points. We are waiting for you soon

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly personnel
Stayed 1 night in Dec 2021
Response from reservas on 8 Jan 2022
thank you Grettings.

10/10 Excellent

Emma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great place to stay and a great staff.
Stayed 1 night in Dec 2021
Response from Reservas on 27 Dec 2021
thank for you coments we hope

10/10 Excellent

Raymundo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Reservas on 27 Dec 2021
Thank for you comments we hope

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in Nov 2021
Response from Reservas on 27 Dec 2021
Thank for you comments We hope

10/10 Excellent

xavier

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 1 night in Oct 2021

10/10 Excellent

Rogelio

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2021

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Good staffs. Mid quality condition.
Kinds staffs, but lack of knowledge about their own facility made me waste more than an hour after midnight until settiling in. Disfunctional phone made me unsuccessful in calling the front desk.
Stayed 1 night in Sep 2021
Response from Laura on 15 Sept 2021
I would like to thank you for bringing this to our attention. It will help us improve our operations and services. Please be assured we will put new procedures in place as of today. Hoping you give us in the future the opportunity to welcome you back again.

10/10 Excellent

MARIA

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent, clean and very convenient
Stayed 1 night in Sep 2021
Response from Laura on 15 Sept 2021
Muchas gracias por su opinión acerca de nuestro hotel. Nos complace saber que disfrutó de su alojamiento con nosotros

4/10 Poor

Michael A.

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Restaurant staff was very nice and accommodate English-speaking. All Amenities closed. POOL CLOSED. The website is misleading. Pictures look great but resort is not that good. Go somewhere else. Bait amd switch
Stayed 3 nights in Sep 2021
Response from laura on 11 Sept 2021
Gracias por su sincera opinión. Lamentamos que su reciente alojamiento no respondiera a sus expectativas. Agradecemos sus comentarios y los compartiremos con nuestro equipo para poder continuar mejorando nuestros servicios. Esperamos contar con la oportunidad de volver a recibir en el futuro para poder ofrecerle una mejor experiencia

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
OK for a rest before an early flight
Just stood for a night before an early flight. Everything was ok.
Stayed 1 night in Aug 2021
Response from Laura on 24 Aug 2021
We really appreciate your commnet

10/10 Excellent

MICHAEL

Stayed 1 night in Aug 2021

10/10 Excellent

Raymundo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Laura on 24 Aug 2021
Thank you for your comment

2/10 Terrible

Sheridan

Stayed 3 nights in Jul 2021