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Reviews of Camino Real Monterrey

4.5 out of 5
Camino Real Monterrey
Avenida Diego Rivera 2492, Colonia Valle Oriente, San Pedro Garza García, NL

Reviews

8.8

Excellent

Rating 10 - Excellent. 640 out of 1008 reviews" "
Rating 8 - Good. 209 out of 1008 reviews" "
Rating 6 - Okay. 86 out of 1008 reviews" "
Rating 4 - Poor. 32 out of 1008 reviews" "
Rating 2 - Terrible. 41 out of 1008 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Pablo A.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, confortable room, easy access to shopping and dining
Stayed 4 nights in May 2024
Response from Luis Bautista on 22 May 2024
Thank you for your feedback, this helps us to provide you with the best service. We hope to continue having your preference.

8/10 Good

Peter

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Need more people working at the front desk to cut down on wait time checking in. Internet is tricky to connect to. Bed was comfortable. Bathroom spacious with great walk-in rainfall shower. Breakfast was excellent - huge food selection.
Stayed 1 night in May 2024
Response from Luis Bautista on 22 May 2024
Thank you for your feedback, this helps us to provide you with the best service. We hope to continue having your preference.

10/10 Excellent

Alejandro

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Prime location for shopping and entertainment.
Stayed 2 nights in May 2024
Response from Luis Bautista on 6 May 2024
Thank you for your feedback, this helps us to provide you with the best service. We hope to continue having your preference

10/10 Excellent

guadalupe

Liked: Cleanliness
Stayed 4 nights in Apr 2024
Response from Luis Bautista on 25 Apr 2024
Muchas gracias por el tiempo que se ha tomado para brindarnos su evaluación, Lo esperamos nuevamente aquí en su casa Hotel Camino Real Monterrey.

8/10 Good

Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Apr 2024
Response from Luis Bautista on 12 May 2024
Agradecemos mucho sus comentarios, son tomados muy en cuenta por nuestra Dirección General. ¡Saludos!

10/10 Excellent

alejandra

Stayed 2 nights in Mar 2024
Response from Luis Bautista on 2 May 2024
Muchas gracias por su evaluación, Lo esperamos pronto aquí en su casa Camino Real Monterrey. Saludos!

2/10 Terrible

Luis

Travelled with family and small children, Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Great hotel the only bad thing is the staff. I left my phone in the room and 3 days straight know one had a clue and in the end they couldn’t find it in the room LOST PHONE
Stayed 1 night in Mar 2024
Response from Luis Bautista on 9 Apr 2024
Dear Luis:First of all, we apologize for the experience that you had in our hotel, can you provide us a telephone number to contact you to try to resolve this situation?We will be expectating to your responde.Best Regards.

8/10 Good

Merieth

Stayed 3 nights in Mar 2024
Response from Luis Bautista on 29 Apr 2024
Muchas gracias por su evaluación, Lo esperamos pronto aquí en su casa Camino Real Monterrey. Saludos!

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All
Stayed 1 night in Apr 2024
Response from Luis Bautista on 7 Apr 2024
Muchas gracias por el tiempo que se ha tomado para brindarnos su evaluación, nos motiva a dar el mejor servicio a nuestros huéspedes. Lo esperamos nuevamente aquí en su casa Hotel Camino Real Monterrey.

8/10 Good

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 4 nights in Mar 2024
Response from Luis Bautista on 7 Apr 2024
Muchas gracias por su evaluación, Lo esperamos pronto aquí en su casa Camino Real Monterrey. Saludos!

2/10 Terrible

Roberto A

Stayed 4 nights in Nov 2023
Response from Luis Bautista on 22 Apr 2024
Lamentamos que su estancia no haya sido de su total agrado, reforzamos nuestro compromiso en brindar los mejores y mas altos niveles de calidad en nuestros estándares, para un mejor y mas eficiente servicio a nuestros huéspedes. Saludos!

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Luis Bautista on 7 Apr 2024
Agradecemos mucho sus comentarios, son tomados muy en cuenta por nuestra Dirección General. Saludos!

10/10 Excellent

Christopher

Stayed 3 nights in Mar 2024
Response from Luis Bautista on 10 Apr 2024
Muchas gracias por el tiempo que se ha tomado para brindarnos su evaluación, nos motiva a dar el mejor servicio a nuestros huéspedes. Lo esperamos nuevamente aquí en su casa Hotel Camino Real Monterrey.

10/10 Excellent

Gladys

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a very nice area of town, near good shopping and restaurants.
Stayed 4 nights in Mar 2024
Response from Luis Bautista on 19 Mar 2024
Thank you for your feedback, this helps us to provide you with the best service. We hope to continue having your preference

10/10 Excellent

Ángel

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente
Stayed 2 nights in Mar 2024
Response from Luis Bautista on 19 Mar 2024
Muchas gracias por su evaluación, Lo esperamos pronto aquí en su casa Camino Real Monterrey. Saludos!

10/10 Excellent

Ricardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything good
Stayed 1 night in Feb 2024
Response from Luis Bautista on 28 Feb 2024
Thank you for your feedback, this helps us to provide you with the best service. We hope to continue having your preference

10/10 Excellent

Kamila

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location. Older hotel but rooms are spacious and beds are super comfortable.
Stayed 3 nights in Feb 2024
Response from Luis Bautista on 28 Feb 2024
Thank you for your feedback, this helps us to provide you with the best service. We hope to continue having your preference

2/10 Terrible

Luis

Stayed 2 nights in Feb 2024
Response from Luis Bautista on 28 Feb 2024
Lamentamos que su estancia no haya sido de su total agrado, reforzamos nuestro compromiso en brindar los mejores y mas altos niveles de calidad en nuestros estándares, para un mejor y mas eficiente servicio a nuestros huéspedes. Saludos!

10/10 Excellent

Ricardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all good
Stayed 1 night in Feb 2024
Response from Luis Bautista on 28 Feb 2024
Thank you for your feedback, this helps us to provide you with the best service. We hope to continue having your preference

10/10 Excellent

Ramiro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Luis Bautista on 28 Feb 2024
Agradecemos mucho sus comentarios, son tomados muy en cuenta por nuestra Dirección General. Saludos!

10/10 Excellent

Alexis J

Stayed 2 nights in Feb 2024
Response from Luis Bautista on 28 Feb 2024
Agradecemos mucho sus comentarios, son tomados muy en cuenta por nuestra Dirección General. Saludos!

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing view from the room, clean and spacious bathrooms. Great food and better service.
Stayed 1 night in Feb 2024
Response from Luis Bautista on 21 Feb 2024
Thank you for your feedback, this helps us to provide you with the best service. We hope to continue having your preference

10/10 Excellent

Edgardo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and great atmosphere
Stayed 1 night in Feb 2024
Response from Luis Bautista on 21 Feb 2024
Thank you for your feedback, this helps us to provide you with the best service. We hope to continue having your preference

10/10 Excellent

carlos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel in the middle of everything ! You have 2 shopping centers next you with plenty of restaurants too.
Stayed 1 night in Feb 2024
Response from Luis Bautista on 13 Feb 2024
Thank you for your feedback, this helps us to provide you with the best service. We hope to continue having your preference

10/10 Excellent

Lauro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel to stay , close to many places . Great for kids .
Stayed 4 nights in Feb 2024
Response from Luis Bautista on 13 Feb 2024
Thank you for your feedback, this helps us to provide you with the best service. We hope to continue having your preference

10/10 Excellent

Agustin

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
The location is very good. As Camino Real style the service is incredible. Yes, I miss a good restaurant as Maria Bonita (Camino Real legend) inside but there's a lot of options short walking distances.
Stayed 3 nights in Feb 2024
Response from Luis Bautista on 5 Feb 2024
Thank you for your feedback, this helps us to provide you with the best service. We hope to continue having your preference

10/10 Excellent

esteban

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Luis Bautista on 5 Feb 2024
Buen día! Realmente agradecemos sus comentarios. Para nosotros es fundamental exceder las expectativas de nuestros clientes y huéspedes. Será un placer recibirlo nuevamente en su casa Hotel Camino Real Monterrey. Saludos!

6/10 Okay

RAFAEL

Business traveller
Liked: Cleanliness, staff & service
Disliked: Room comfort
Sadly my Room AC unit wasn’t working properly. Very hot my room
Stayed 1 night in Jan 2024
Response from Luis Bautista on 31 Jan 2024
Thank you for your feedback, this helps us to provide you with the best service. We hope to continue having your preference

6/10 Okay

Lucio

Business traveller
Liked: Room comfort
Stayed 1 night in Dec 2023
Response from Luis Bautista on 27 Dec 2023
Muchas gracias por su evaluación,Lo esperamos pronto aquí en su casa Camino Real Monterrey.Saludos!

10/10 Excellent

Heri

Stayed 1 night in Dec 2023
Response from Luis Bautista on 13 Dec 2023
Buen día! Realmente agradecemos sus comentarios. Para nosotros es fundamental exceder las expectativas de nuestros clientes y huéspedes. Será un placer recibirlo nuevamente en su casa Hotel Camino Real Monterrey. Saludos!

10/10 Excellent

Marcos

Stayed 2 nights in Dec 2023
Response from Luis Bautista on 13 Dec 2023
Agradecemos mucho sus comentarios, son tomados muy en cuenta por nuestra Dirección General. Saludos!

10/10 Excellent

Jesus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service
Stayed 1 night in Nov 2023
Response from Luis Bautista on 29 Nov 2023
Thank you for your feedback, this helps us to provide you with the best service. We hope to continue having your preference

10/10 Excellent

Carmina

Stayed 3 nights in Nov 2023
Response from Luis Bautista on 17 Dec 2023
Buen día! Realmente agradecemos sus comentarios. Para nosotros es fundamental exceder las expectativas de nuestros clientes y huéspedes. Será un placer recibirlo nuevamente en su casa Hotel Camino Real Monterrey. Saludos!

10/10 Excellent

Bladimir

Liked: Amenities
The smell from the bathroom and carpets
Stayed 1 night in Nov 2023
Response from Luis Bautista on 29 Nov 2023
Thank you for your feedback, this helps us to provide you with the best service. We hope to continue having your preference

8/10 Good

Roxana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenience to shopping center, restaurants and bars. Excellent service and staff. Cons: Mattress are horrible. Had a terrible sleep over. They need to take care of bedding ASAP.
Stayed 1 night in Nov 2023
Response from Luis Bautista on 29 Nov 2023
Thank you for your feedback, this helps us to provide you with the best service. We hope to continue having your preference

10/10 Excellent

Juan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, especially because the hotel is connected to the fashion drive mall. Everything was accessible. I will definitely come back to this hotel.
Stayed 3 nights in Nov 2023
Response from Luis Bautista on 22 Nov 2023
Thank you for your feedback, this helps us to provide you with the best service. We hope to continue having your preference

10/10 Excellent

Tarrand

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Luis Bautista on 19 Nov 2023
Thank you for your feedback, this helps us to provide you with the best service. We hope to continue having your preference

10/10 Excellent

Eulalio, South Padre Island

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy comodo
Stayed 1 night in Nov 2023
Response from Luis Bautista on 12 Nov 2023
Muchas gracias por su evaluación,Lo esperamos pronto aquí en su casa Camino Real Monterrey.Saludos!

10/10 Excellent

SERGIO

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, in a great area
Stayed 2 nights in Oct 2023
Response from Luis Bautista on 31 Oct 2023
Thank you for your feedback, this helps us to provide you with the best service. We hope to continue having your preference

10/10 Excellent

Cecilia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gym/bar
The gym needs some tlc, there was some water filtering ,and the bar is not what I expected, it needs to be a attractive place so you will want to be there to have a drink
Stayed 3 nights in Oct 2023
Response from Luis Bautista on 14 Oct 2023
Thank you for your feedback, this helps us to provide you with the best service. We hope to continue having your preference

10/10 Excellent

Dayana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will always keep coming back to this Hotel because of its excellent customer service I always receive from its Manager Mr.Salas, doorman Hillario which takes the time to memorize guests names and also Sergio was very attentive. Thank you for making me feel at home ❤️
Stayed 3 nights in Oct 2023
Response from Luis Bautista on 14 Oct 2023
Thank you for your feedback, this helps us to provide you with the best service. We hope to continue having your preference

8/10 Good

Alfonso

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Toilet door jammed due to the floor leveling, it could not be closed completely
Stayed 1 night in Sep 2023
Response from Luis Bautista on 6 Oct 2023
Thank you for your feedback, this helps us to provide you with the best service. We hope to continue having your preference

10/10 Excellent

Yossel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Camino Real 100%
Just amazing, extremely relaxing, and close to the best of the city’s offerings
Stayed 4 nights in Sep 2023
Response from Luis Bautista on 6 Oct 2023
Thank you for your feedback, this helps us to provide you with the best service. We hope to continue having your preference

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Luis Bautista on 26 Sept 2023
Thank you for your feedback, this helps us to provide you with the best service. We hope to continue having your preference

10/10 Excellent

Marcos

Stayed 2 nights in Sep 2023
Response from Luis Bautista on 26 Sept 2023
Agradecemos mucho sus comentarios, son tomados muy en cuenta por nuestra Dirección General. Saludos!

8/10 Good

Oscar

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel Location is excellent, Hotel facilities, cleanliness and comfort are very good. They seem to have a shortage of help, at check in/check out and at concierge/bell boy services
Stayed 1 night in Sep 2023
Response from Luis Bautista on 23 Sept 2023
Thank you for your feedback, this helps us to provide you with the best service. We hope to continue having your preference

10/10 Excellent

Gabriela

Business traveller, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente ubicación, muy buen trato en la estancia
Stayed 3 nights in Sep 2023
Response from Luis Bautista on 23 Sept 2023
Thank you for your feedback, this helps us to provide you with the best service. We hope to continue having your preference.

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service
Conversaciones
Stayed 1 night in Sep 2023
Response from Luis Bautista on 23 Sept 2023
Buen día! Realmente agradecemos sus comentarios. Para nosotros es fundamental exceder las expectativas de nuestros clientes y huéspedes. Será un placer recibirlo nuevamente en su casa Hotel Camino Real Monterrey. Saludos!

2/10 Terrible

SYLVIA

Stayed 1 night in Sep 2023
Response from Luis Bautista on 14 Oct 2023
Thank you for your feedback, this helps us to provide you with the best service. We hope to continue having your preference

10/10 Excellent

jozef

Stayed 2 nights in Aug 2023
Response from Luis Bautista on 15 Sept 2023
Buen día! Realmente agradecemos sus comentarios. Para nosotros es fundamental exceder las expectativas de nuestros clientes y huéspedes. Será un placer recibirlo nuevamente en su casa Hotel Camino Real Monterrey. Saludos!