Breakfast, lunch, dinner served; American cuisine
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Reviews of Best Western Plus Monterrey Airport

3 out of 5
Best Western Plus Monterrey Airport
Carretera Miquel Aleman, KM 18.5, Apodaca, NL

Reviews

8.8

Excellent

Rating 10 - Excellent. 613 out of 1002 reviews" "
Rating 8 - Good. 252 out of 1002 reviews" "
Rating 6 - Okay. 74 out of 1002 reviews" "
Rating 4 - Poor. 31 out of 1002 reviews" "
Rating 2 - Terrible. 32 out of 1002 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Marin

Travelled with family
Liked: Cleanliness, amenities
It has an airport shuttle
Stayed 1 night in May 2024

10/10 Excellent

diane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Juanita

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buena atención de recepción y muy bonita el área de restaurante
Stayed 1 night in May 2024

10/10 Excellent

Adolfo A

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in May 2024

10/10 Excellent

Jorge, Laredo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious rooms and convenient location and parking. Being able to leave the car there while you return from your trip is a plus.
Stayed 1 night in Apr 2024

10/10 Excellent

Guillermo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 1 night in Apr 2024

6/10 Okay

PATRICIA

Travelled with family
Liked: Amenities
todo muy limpio, excelente desayuno, el unico inconveniente molesta mucho el ruido del aire acondicionado, tanto que no pude dormir :/
Stayed 1 night in Apr 2024

6/10 Okay

Einacio

Travelled with group
Liked: Cleanliness, staff & service
Rooms need some repairs..
Stayed 1 night in Apr 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Nestor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean And friendly place to stay. Very good breakfast and friendly staff. I recommend it!
Stayed 1 night in Mar 2024
Response from Eugenio Villarreal on 18 Mar 2024
Thank you for your review. Have a very nice day.

6/10 Okay

Criselda

Stayed 1 night in Mar 2024

10/10 Excellent

Chad

Business traveller
Liked: Cleanliness, staff & service
Nice hotel
Stayed 1 night in Feb 2024
Response from Eugenio Villarreal on 27 Feb 2024
Thank you for you review. Have a very nice day.

10/10 Excellent

Christian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, breakfast actually was decent and had a variety of options. I’ll definitely stay again.
Stayed 1 night in Jan 2024
Response from Eugenio Villarreal on 14 Feb 2024
Thank you for your review. Have a very nice day.

10/10 Excellent

Nicolás Esquivel

Stayed 1 night in Feb 2024

10/10 Excellent

Susana

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient to airport. Food was great. Staff was amazing!!!
Stayed 1 night in Jan 2024
Response from Eugenio Villarreal on 14 Feb 2024
Thank you for your review. Have a very nice day.

10/10 Excellent

Christian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms , breakfast is actually really good and the shuttle to the airport is helpful.
Stayed 2 nights in Jan 2024
Response from Eugenio Villarreal on 14 Feb 2024
Thank you for your review. Have a very nice day.

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Eugenio Villarreal on 15 Jan 2024
Muchas gracias. Le deseamos que tenga un excelente dia.

10/10 Excellent

monica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel
Stayed 1 night in Jan 2024
Response from Eugenio Villarreal on 15 Jan 2024
Thank you for your review. Have a very nice day.

10/10 Excellent

Jaime, Piedras Negras

Travelled with partner
Liked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Eugenio Villarreal on 9 Jan 2024
Muchas gracias. Le deseamos que tenga un excelente dia.

10/10 Excellent

Alex, Ciudad de mexico

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Eugenio Villarreal on 9 Jan 2024
Muchas gracias. Le deseamos que tenga un excelente dia.

10/10 Excellent

Martha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Eugenio Villarreal on 9 Jan 2024
Muchas gracias. Le deseamos que tenga un excelente dia.

10/10 Excellent

Ralph Edward

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Eugenio Villarreal on 9 Jan 2024
Thank you for your review. Have a very nice day.

10/10 Excellent

Isidoro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at this hotel for at least the last ten years and they never disappoint it’s always clean quiet and comfortable. The staff is professional and helpful. I fully recommend this property
Stayed 1 night in Dec 2023
Response from Eugenio Villarreal on 9 Jan 2024
Thank you for your review. Have a very nice day.

8/10 Good

rosa

Response from Eugenio Villarreal on 14 Feb 2024
Muchas gracias. Le deseamos que tenga un excelente día.

10/10 Excellent

Isidoro

Stayed 1 night in Dec 2023
Response from Eugenio Villarreal on 9 Jan 2024
Muchas gracias. Le deseamos que tenga un excelente dia.

10/10 Excellent

Alonso

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Eugenio Villarreal on 9 Jan 2024
Muchas gracias. Le deseamos que tenga un excelente dia.

10/10 Excellent

ISMAEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Eugenio Villarreal on 9 Jan 2024
Muchas gracias. Le deseamos que tenga un excelente dia.

10/10 Excellent

Marco Aurelio

Travelled with partner
Liked: Amenities, property conditions & facilities
Habitaciones cómodas, limpias y tranquilas
Stayed 1 night in Nov 2023
Response from Eugenio Villarreal on 9 Jan 2024
Muchas gracias. Le deseamos que tenga un excelente dia.

10/10 Excellent

Francisco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Stayed 1 night in Oct 2023
Response from Eugenio Villarreal on 27 Oct 2023
Thank you for your review. Have a very nice day.

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service, good breakfast
Stayed 1 night in Oct 2023
Response from Eugenio Villarreal on 13 Oct 2023
Thank you for your review. Have a very nice day.

10/10 Excellent

Noe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 1 night in Sep 2023
Response from Eugenio Villarreal on 4 Oct 2023
Muchas gracias. Le deseamos que tenga un excelente día.

8/10 Good

Jesus

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Aug 2023
Response from Eugenio Villarreal on 29 Aug 2023
Muchas gracias. Le deseamos que tenga un excelente día.

10/10 Excellent

Jose Abraham

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Eugenio Villarreal on 22 Aug 2023
Muchas gracias. Le deseamos que tenga un excelente dìa.

10/10 Excellent

Julian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great service, great free breakfast, free airport shuttle.
Stayed 1 night in Jul 2023
Response from Eugenio Villarreal on 28 Jul 2023
Thank you for your review. Have a nice day.

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Eugenio Villarreal on 22 Aug 2023
Muchas gracias. Le deseamos que tenga un excelente dìa.

10/10 Excellent

Stacey

Stayed 1 night in Jul 2023
Response from Eugenio Villarreal on 22 Aug 2023
Thank you for your review. Have a very nice day.

10/10 Excellent

dulce

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very kind staff, clean rooms, shuttle to the airport and breakfast included
Stayed 1 night in Jul 2023
Response from Eugenio Villarreal on 24 Jul 2023
Thank you for your review. Have a very nice day.

10/10 Excellent

Candelaria

Stayed 6 nights in Jun 2023
Response from Eugenio Villarreal on 24 Jul 2023
Muchas gracias. Le deseamos que tenga un excelente día.

10/10 Excellent

Lourdes

Stayed 1 night in Jun 2023
Response from Eugenio Villarreal on 11 Jul 2023
Muchas gracias. Le deseamos que tenga un excelente día.

10/10 Excellent

Rodolfo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed in this hotel many times since 2009. It is an excellent hotel, clean, quiet and functional.
Stayed 1 night in May 2023
Response from Eugenio Villarreal on 30 May 2023
Thank you for your review. We hope we see you again soon. Have a very nice day.

10/10 Excellent

Ana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was Exellent.
Stayed 2 nights in Apr 2023
Response from Eugenio Villarreal on 29 Apr 2023
Thank you for your review. We hope we see you again soon, have a very nice day!

10/10 Excellent

Miguel Angel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Eugenio Villarreal on 10 Apr 2023
Muchas gracias. Le deseamos que tenga un excelente día!

10/10 Excellent

Cesia

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Ambiente familiar y cómodo
Stayed 1 night in Mar 2023
Response from Eugenio Villarreal on 29 Mar 2023
Muchas gracias por su comentario. Le deseamos que tenga un excelente día!

10/10 Excellent

Roberto

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Real nice hotel with good restaurant.
Stayed 1 night in Feb 2023
Response from Eugenio Villarreal on 22 Feb 2023
Thank you for your review. Have a very nice day.

10/10 Excellent

sayra

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms where very clean and comfortable.
Response from Eugenio Villarreal on 28 Dec 2022
Thank you for your review. Have a very nice day!

8/10 Good

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Response from Eugenio Villarreal on 26 Dec 2022
Muchas gracias. Le deseamos que tenga un excelente dia!

10/10 Excellent

Carlos

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
People and the customer service. Kind people, smiling faces and good answer for unexpected situations. Thank you
Response from Eugenio Villarreal on 22 Dec 2022
Thank you for your review. Merry Christmas and a Happy New Year 2023!

10/10 Excellent

Luz

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and service. Everyone was very nice!
Stayed 1 night in Dec 2022
Response from Eugenio Villarreal on 12 Dec 2022
Thank you for your review. Have a very nice day!

10/10 Excellent

Gabriela

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only one night at the hotel cause we had a flight the next day but the staff offered the service to drop us off at the airport and pick us up once we cane back. All the services were excellent and spent a great time at the hotel.
Stayed 1 night in Nov 2022
Response from Eugenio Villarreal on 29 Nov 2022
Thank you for your review. Have a very nice day!

10/10 Excellent

Isidoro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at this property for many years. Every time I Land at the Monterey airport. I stay here every time it is clean, quiet and comfortable.
Stayed 1 night in Nov 2022
Response from Eugenio Villarreal on 6 Dec 2022
Thank you for your review. We love to hear that you have a great experience everytime you stay with us. We hope we see you back soon. Have a very nice day!