Terrace/patio

Reviews of Clarion Collection Wilkie's Inn Pacific Grove - Monterey

2.5 out of 5
Clarion Collection Wilkie's Inn Pacific Grove - Monterey
1038 Lighthouse Ave, Pacific Grove, CA

Reviews

7.2

Good

Rating 10 - Excellent. 163 out of 757 reviews" "
Rating 8 - Good. 272 out of 757 reviews" "
Rating 6 - Okay. 182 out of 757 reviews" "
Rating 4 - Poor. 80 out of 757 reviews" "
Rating 2 - Terrible. 60 out of 757 reviews" "

7.8/10

Cleanliness

7.4/10

Staff & service

6.6/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

Grace

Travelled with family and small children
Liked: Cleanliness, staff & service
Property was a little run down, but could tell the bathrooms had been recently renovated. Our beds were actually on some wooden slats instead of an actually bed box. Breakfast was fair. Staff was nice. We got assigned a room that had a broken window blind shingle, so it didn’t allow us full light coverage nor privacy. Surely, we could’ve been given another room.
Stayed 1 night in Apr 2024
Response from Manager on 11 Apr 2024
Hello Grace, We appreciate your feedback on our facilities and services, glad you found our bathrooms renovated and staff accommodating. We're sorry about the inconvenience with the window blind and bedding, for future requests or concerns, please don't hesitate to reach out to our front desk team for assistance.

4/10 Poor

Flora

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
From the outside, the property looks fairly nice. Once inside, we had an ant problem, towels were not quite clean, continental breakfast left much to be desired and overall attitude of staff was not so friendly. We actually opted to stay another night only bc we wanted to get over to the aquarium and when I inquired about room availability- the room shot up in price an additional $40 bringing it to $180!!! We checked out and grabbed a cute cottage just down the street for less the price and very nice accommodations
Stayed 2 nights in Mar 2024
Response from Manager on 4 Apr 2024
Hello Flora, Thank you for sharing your experience with us. We value your feedback and apologize for any inconveniences you encountered during your stay. We strive to provide the best service and will address the concerns mentioned to ensure a better experience for future guests. We hope you enjoyed your time at the aquarium and that your stay in the cottage was pleasant.

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet spot, comfortable bed, clean bathrooms!
Stayed 3 nights in Mar 2024
Response from Manager on 31 Mar 2024
Hello Gabriel,We're thrilled to hear you enjoyed the quiet ambiance, comfortable beds, and clean bathrooms during your stay with us! We appreciate your positive feedback and hope to welcome you back again in the future for another relaxing experience.

10/10 Excellent

Amer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Motel has been updated recently, clean safe quiet and near beach and restaurants.
Stayed 1 night in Mar 2024
Response from Manager on 12 Mar 2024
Hello Amer,We're delighted to hear that you appreciated our recently updated facilities and convenient location near the beach and restaurants. Your feedback is invaluable to us, and we hope to welcome you back for another enjoyable stay in the future.

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Quiet, clean, and on the 2nd floor I could see a bit of the ocean. And affordable.
Stayed 2 nights in Feb 2024
Response from Manager on 20 Feb 2024
Hello Joe,We're glad you enjoyed your stay with us! It's wonderful to hear that you found our hotel quiet, clean, and with a partial ocean view. We strive to provide our guests with a comfortable and affordable experience.

8/10 Good

Karin

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Nice location and hotel exterior. Just ok room and service.
Stayed 1 night in Feb 2024
Response from Manager on 14 Feb 2024
Hello Karin, Thank you for taking the time to share your feedback with us. We appreciate your compliments on our location and hotel exterior. However, we regret that your room and service experience fell short of your expectations. We value all guest feedback and will share your comments with our team for further improvement.

6/10 Okay

Alan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Manager on 18 Jan 2024
Hello Alan, We appreciate you choosing our hotel for your stay. We encourage you to reach out to us directly so that we can address any concerns you may have had during your visit. We value your feedback and strive to continuously improve our guests' experiences.

10/10 Excellent

david

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun and satisfying
Comfortable, quite, and clean motel.
Stayed 2 nights in Dec 2023
Response from Manager on 29 Dec 2023
Hello david,Thank you for choosing to stay with us and for sharing your feedback. We're delighted to hear that you found our motel comfortable, quiet, and clean. We strive to provide a relaxing and pleasant experience for all our guests. We hope to have the pleasure of welcoming you back in the future.

6/10 Okay

Anthony

Stayed 1 night in Nov 2023
Response from Manager on 19 Dec 2023
Hello Anthony, We apologize for any inconvenience you may have experienced during your stay. To ensure that we continue to improve our services, please reach out to us directly so we can address your concerns. We appreciate your feedback and hope you will give us another chance to exceed your expectations in the future.

8/10 Good

M-Anandraj

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Manager on 30 Nov 2023
Hello M-Anandraj,We appreciate you choosing our hotel for your stay. If you have any feedback or concerns about your experience, please reach out to us directly so that we can address them. We value your input and hope to welcome you back in the future.

2/10 Terrible

Christopher

Business traveller
Liked: Cleanliness
Disliked: Staff & service
STEER CLEAR
Comfortable location. Weekend rates are beyond astronomical for the services you receive. The Internet quit working and took over four hours to return service. The front desk said it was due to a local power outage which does not sound remotely believable. **Check your hotel bill.** I was overcharged by $97.50 for "Miscellaneous" and neither the hotel nor Choice Hotels Corporate are able to give a reason.
Stayed 5 nights in Nov 2023
Response from Manager on 25 Nov 2023
Hello Christopher, Thank you for sharing your feedback. We apologize for the inconvenience you experienced with the internet service and any confusion regarding the local power outage. We understand your concern about the miscellaneous charge and have escalated this issue to our management team for further investigation. They will be in touch with you soon to provide a resolution.

8/10 Good

Kathy

Liked: Cleanliness, staff & service
Good and Bad
The front-desk people are nice. Parking is convenient. The bathroom in our room had been remodeled and the shower was nice. They need to invest in new beds. We both tossed and turned because the mattress wasn't comfortable and we both kept rolling toward the center. Also, more than one pillow each would be helpful. There is a decorative wooden piece at the top of the headboard that makes it impossible to sit up in bed to read or watch TV comfortably. Two pillows might allow someone to pad that area enough to sit up. Botton line: Please get new beds!
Stayed 2 nights in Nov 2023
Response from Manager on 8 Nov 2023
Hello Kathy,Thank you for your feedback on your recent stay at our hotel. We're glad to hear that our front-desk team was welcoming and that the parking was convenient. We appreciate your compliments regarding the remodeled bathroom and the nice shower. We apologize for any discomfort you experienced with the mattress and pillows. We value your comments and will take them into consideration as we continuously strive to improve the overall experience for our guests. Thank you for bringing this to our attention.

10/10 Excellent

Marian

Travelled with partner
We had a very comfortable stay at Wilkies, property is clean, room is well designed to maximize the space, bed is comfortable, and price is reasonable. Will definitely stay there when we go back to Monterey.
Stayed 4 nights in Oct 2023
Response from Manager on 27 Oct 2023
Hello Marian,Our primary aim is to give you a comfortable and accommodating experience, and we are incredibly pleased to hear of our success in this ambition. Thank you for your kind comments and review regarding our high standards of cleanliness and hospitality. I am glad that we were able to meet your expectations and we're all looking forward to your next visit!

10/10 Excellent

Kassandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly. Check in lady was a sweet heart let me check in late. The food provided was filling. Room was very clean and homey. Loved the tall shower. Outside was very clean and beautiful. Deer almost touchable outside in the morning.
Stayed 1 night in Oct 2023
Response from Manager on 17 Oct 2023
Hello Kassandra,Thank you for your kind feedback! We're thrilled to hear that our staff was friendly and accommodated your late check-in. We're also delighted that you enjoyed our clean rooms, filling food, and beautiful surroundings. We look forward to welcoming you back

4/10 Poor

Gloria, Sutter Creek

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was very clean. However rooms leave a lot to be desired. Shower was horrible. No pressure and only lukewarm water. No place to sit and eat or put on makeup or anything. Bathroom was the size of a postage stamp. Could barely turn around. Staff were not very friendly. Could not produce a receipt when checking out. Asked me to write down my email so they could email a receipt. Will never stay there again.
Stayed 2 nights in Oct 2023
Response from Manager on 14 Oct 2023
Hello Gloria,Thank you for sharing your feedback. We apologize for the inconvenience you experienced with the room, shower, and staff. We appreciate your comments and will take them into consideration for future improvements.

10/10 Excellent

joseph

Stayed 1 night in Oct 2023
Response from Manager on 29 Oct 2023
Hello joseph,Thank you for your excellent rating! We're delighted to hear that you had a wonderful experience during your stay with us. We look forward to welcoming you back soon.

8/10 Good

Y. Marie

Stayed 3 nights in Oct 2023
Response from Manager on 7 Oct 2023
Hello Y. Marie,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

8/10 Good

Claudia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
We came to the area for a weekend long event so only came to sleep. The room was comfortable and the staff was friendly. We left before breakfast was available. There was always a parking spot available. It would have been nice to soak in a jacuzzi after a long day but otherwise, everything was good!
Stayed 4 nights in Sep 2023
Response from Manager on 5 Oct 2023
Hello Claudia,It means everything to us to hear the insights of our guests. Thank you for taking the time to communicate your feedback regarding our staff and your insights regarding our parking. We hope you'll return someday to see how we are continuously improving in order to better serve our guests.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Manager on 1 Oct 2023
Hello Michael,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Manager on 17 Sept 2023
Dear Guest,Thank you for sharing this rating, and we welcome you to visit us again anytime.

10/10 Excellent

Walt

Stayed 2 nights in Sep 2023
Response from Manager on 28 Sept 2023
Hello Walt,Thank you so much for the incredible rating. We look forward to your next visit.

4/10 Poor

Mary, Hayward

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Hotel room was okay carpets outside my room are disgusting. Front desk Indian lady was rude and made us feel comfortable when we went down for breakfast she was watching us . I was charged 17 dollars Im not sure why.
Stayed 1 night in Aug 2023
Response from Manager on 1 Sept 2023
Hello Mary, We greatly appreciate that you've taken the time to share your rating of our hotel. I am very displeased to hear that anyone was treated in a rude or unprofessional manner at this property. I do thank you for bringing this matter to our attention and I assure you that this is not the standard that we hold our staff to. We will be correcting this issue for improved convenience in future visits. I hope you will accept our sincerest apologies if you were not greeted with a smile with every communication.

10/10 Excellent

Flor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed that we sleep in was big it was really nice room clean like brand new. It was very quiet. We slept really good and I love it and I recommend it and I will come back again.
Stayed 1 night in Aug 2023
Response from Manager on 19 Aug 2023
Hello Flor,We appreciate the time you have taken to bring to our attention your feedback with regards to our bed as well as our room. Every guest experience is extremely important to us. We value your feedback and thank you for your business.

8/10 Good

Erika

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
It was what we needed. Convenient
Stayed 1 night in Aug 2023
Response from Manager on 8 Aug 2023
Hello Erika,It means so much to have earned your business. We appreciate the feedback regarding our hotel. Through guest feedback like yours we are better able to enhance guest experience; so thank you.

6/10 Okay

Christian

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Customer Care Team on 8 Aug 2023
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

8/10 Good

Lynn

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Manager on 1 Aug 2023
Hello Lynn,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

8/10 Good

Anna

Travelled with family
Liked: Cleanliness, staff & service, amenities
The property is being renovated so lots of remodeling equipment and product laying around the property. Our room was looking very nice from the renovations. Staff met us for a late check in and was very kind to tell us about food options around at that late hour. Breakfast was convenient in the early morning. Location was perfect! Oh, I loved the separate kitchen area. I was able to get up early before my family and do some work on my laptop and not disturb the family sleeping.
Stayed 1 night in Jul 2023
Response from Manager on 30 Jul 2023
Hello Anna,It means so much to have earned your business. We appreciate the feedback regarding our staff and comments about our location. We hope to see you again and that you will be truly impressed with our continued improvements.

2/10 Terrible

Maria

Travelled with partner
Disliked: Amenities, property conditions & facilities
The room that we paid for was under construction and we got a cheaper room. We don’t think that’s fair to show Expedia that is was available if it was under constitution all along. We would of stayed elsewhere and paid less for a basic room.. not happy
Stayed 2 nights in Jul 2023
Response from Manager on 27 Jul 2023
Hello Maria, I'm sorry that your stay was compromised by “noise/dust/mess” from the renovations. We're doing everything we can to minimize the inconvenience, and the dates of the renovations are listed, we hope to have you back for a future stay once work is complete.

10/10 Excellent

louie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice simple clean place to stay
Stayed 1 night in Jul 2023
Response from Manager on 22 Jul 2023
Hello louie,We are continuously improving upon our services and accommodations and want to thank you very much for your comments about our hotel. We hope to see you again to provide you with an exceptional level of service and hospitality.

10/10 Excellent

Marcos

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay ...
It was comfortable and cozy... The coffee maker couldnt pull out to brew coffee and fridge did not cool enough. Other than that all was good.
Stayed 3 nights in Jul 2023
Response from Manager on 16 Jul 2023
Hello Marcos,Thank you for sharing this experience with us. We truly value you feedback with regards to our hotel. We hope you'll return to see how we continue to improve our service and hospitality.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Manager on 10 Jul 2023
Hello Peter,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

8/10 Good

Fernando

Travelled with partner
Liked: Cleanliness, staff & service
Construction during stay was a bit uncomfortable but the room was very clean and the area was great. Staff was nice, other construction, area is very nice.
Stayed 2 nights in Jun 2023
Response from Manager on 27 Jun 2023
Hi Fernando,I'm sorry that your stay was compromised by “noise/dust/mess” from the renovations. We're doing everything we can to minimize the inconvenience, and the dates of the renovations are listed, we hope to have you back for a future stay once the work is complete.

6/10 Okay

Victor

We went to stay in this hotel for two nights. The breakfast room is a very tiny it has only two tables on the side of the check in room.The bathroom is okay because everything's working,But again it's very tiny.
Stayed 2 nights in Jun 2023
Response from Manager on 27 Jun 2023
Hello Victor, Thank you for your feedback, breakfast selection varies from day to day depending on the chef’s assigned. We do hope that we get the chance to host you again.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Manager on 21 Jun 2023
Dear Guest, We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

6/10 Okay

Adam

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Jun 2023
Response from Customer Care Team on 16 Jun 2023
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

6/10 Okay

Randall

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2023
Response from Manager on 15 Jun 2023
Hello Randall, Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

8/10 Good

Carolyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad coffee
Everything was fine except the breakfast coffee. We are not coffee snobs, but it was awful.
Stayed 2 nights in Jun 2023
Response from Manager on 15 Jun 2023
Hi Carolyn,It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly. I am happy to know we have met your expectations with our friendly services and the cleanliness of our guest rooms. It means a lot to receive your feedback regarding our breakfast services and apologize this was not up to your preferences. We hope to impress you during another visit with every level of service.

8/10 Good

Caroline

Stayed 2 nights in May 2023
Response from Manager on 3 Jun 2023
Hello Caroline,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

8/10 Good

Rosalia

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Could use new carpet.
Staff is friendly and knowledgeable. Quiet neighborhood. However, it’s very outdated and the room smells musky. It’s an old hotel and could use new carpet.
Stayed 1 night in May 2023
Response from Manager on 17 May 2023
Hello Rosalia, Your kind review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much for writing such a great compliment regarding our team. Such kind of candid reviews always inspire us. We will share your feedback with our staff members. Waiting to serve you again!

8/10 Good

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet Happy Birthday on the Monterey Peninsula
Stayed 1 night in May 2023
Response from Manager on 5 May 2023
Hello Gregory,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

2/10 Terrible

Joseph

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I made two mistakes when I booked this facility for a 5 night stay: 1. I assumed that a property listed by Expedia met a certain minimum level of competence. 2. I assumed that a property with the name "Clarion" associated with it met a minimum level of excellence. I was wrong on both counts. This is one of worst places my wife and I have ever stayed. And, if I taught a class on "Hospitality", I'd have the class observe the woman who worked the front desk so they could see "how not to do it". The property was undergoing badly need renovation while we were there, which meant our room was very, very noisy with the sounds or construction. The inconvenience associated with this construction-renovation was not noted by either Expedia or Clarion. Because of all this, you would think Clarion would have made a discount coupon available at checkout. Not to be. When dealing with Expedia and Clarion, I've learned "buyer beware".
Stayed 5 nights in Apr 2023
Response from Manager on 4 May 2023
Hello Joseph, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.

4/10 Poor

kevin

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
location was great for weekend getaway. Bed was not good old, very old and uncomfortable. and could hear every sound from outside.no strikeplate on door frame. door did not auto relock. I have stayed at places for half the money that were twice as nice. Would not stay again.
Stayed 1 night in Apr 2023
Response from Manager on 28 Apr 2023
Hello kevin,Thank you for taking the time to write such a thorough review regarding your most recent stay. We are very sorry to learn that you were not able to fully enjoy your time here due to the situation you experienced. Your feedback is taken very seriously and has been forwarded to management so that appropriate steps may be taken. Thank you again for your feedback.

8/10 Good

Emilia

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Manager on 25 Apr 2023
Hello Emilia,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

2/10 Terrible

norman

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfriendly staff. Charged $50 extra for use of 1 towel
Stayed 2 nights in Mar 2023
Response from Manager on 19 Apr 2023
Hello norman, We appreciate you giving your feedback about your recent experience in our hotel. I am sorry that our staff was not accommodating, and you felt you were treated in an unprofessional manner, I do apologize for any inconvenience or difficulty that you experienced. Guest satisfaction is the top priority at our hotel, for that reason. We truly appreciate your comments regarding our staff, amenities, cleanliness, and hospitality. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

10/10 Excellent

Ali, san francisco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful clean and beautiful place to stay.
Stayed 2 nights in Apr 2023
Response from Manager on 11 Apr 2023
Hi Ali,Our primary aim is to give you a comfortable and accommodating experience, and we are incredibly pleased to hear of our success in this ambition. Thank you for your kind comments and review regarding our high standards of cleanliness and hospitality. I am glad that we were able to meet your expectations and we're all looking forward to your next visit!

8/10 Good

Tirso

Business traveller
Liked: Cleanliness, staff & service, room comfort
it was ok
it was ok
Stayed 1 night in Apr 2023
Response from Manager on 7 Apr 2023
Hi Tirso,Thank you for sharing this review, and we welcome you to visit us again anytime!

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Wonderful Space
This was our 2nd stay at our new 'go to' Pacific Grove/Monterey/Carmel space!
Stayed 1 night in Mar 2023
Response from Manager on 4 Apr 2023
Hi Steven,It means so much to all of us to hear from guests like yourself who have enjoyed our hospitality and amenities previously and have returned. It is heartwarming to learn of how our efforts to give you a great experience filled with comfortable accommodations, a friendly atmosphere, and convenience with every stay have been successful. Thank you for your kind comments and for taking the time to share. We appreciate your loyalty and look forward to your future visits!

8/10 Good

Eric

Liked: Cleanliness, property conditions & facilities
Very close to the BEACH!!!!
Stayed 1 night in Mar 2023
Response from Manager on 31 Mar 2023
Hi Eric,Thank you for the wonderful review. We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you again for choosing to be a guest with us. We look forward to your next stay.

10/10 Excellent

george

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Manager on 24 Mar 2023
Hello george,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

6/10 Okay

Victor

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property/room was fine. Clean linen, comfy bed, everything OK for a hotel like this. My complaint may be with Expedia. The rate was listed as $74 but with taxes and fees bumped it up by $36. Other similar hotels in the area had a higher per night published fee but their taxes were only $16. I feel that is a little underhanded.
Stayed 1 night in Mar 2023
Response from Manager on 23 Mar 2023
Hello Victor, Thank you for taking the time. Your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.