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We were very very disappointed with this property we went to stay at this property while we were waiting to go into our new forever home.
Not only did we not stay at this property we had checked in and then we were kicked out by a very very rude reception staff member we booked this property because they advertised that they are pet friendly but not only do they not allow animals they kicked us out with our service dogs out as well
My family just needed a place to stay for the weekend and instead we were made to feel unwelcome but they upset our disabled children they took our money and refused to refund even after not even being able to go to our booked cabin.
I would never ever recommend this caravan park for any family
It was a very very disappointing experience
Michelle
Response from Carley on 18 Feb 2024
Unfortunately there are times where social media is used to try and damage the reputation of a business. Whilst I often choose not to respond to reviews of this nature, on this occasion I can not allow these untruths to be written about our business. Our cabins are not pet friendly and this is clearly advertised on all platforms, advertising, park rules and signage at the front of our cabins. Secondly, we are aware of our obligations with regards to service animals and we warmly welcome any person with a service animal to our park and cabin accommodation. Your multiple number of cats and dogs that you attempted to put inside our cabin accommodation, did not fall within the guidelines of service animals, nor did you disclose to us that you were travelling with animals and your intention to home them within the cabin. Furthermore, when asked to produce documentation in regards to this, you failed to do so.No refund will be provided due to the cabin being unable to be resold to another guest as per our cleaning policy. A thorough deep clean and sanitisation was carried out to removed pet hair from all the furniture and bedding that you allowed your animals to go on. Thankfully on this occasion my staff witnessed the animals in the short time frame after you checked in and we were able to quickly stop any further exposure in our cabins. You were asked to vacate the cabin on this basis. My staff on the other hand were met with a barrage of abuse and to infer that my staff were anything other then polite and respectful is simply untrue.
10/10 Excellent
Paris
Travelled with group
5 Feb 2024
Liked: Cleanliness, room comfort
Paris
Stayed 1 night in Feb 2024
Response from Carley on 18 Feb 2024
Thank you for your review.
10/10 Excellent
John
Business traveller
24 Jan 2024
Liked: Cleanliness
After hours entry and exit worked really well for our overnight stay
Very clean, functional cabins in a quiet park. Very close to the main Mittagong and Bowral hotspots. Hosts were very welcoming and communication was excellent.
Chris
Stayed 2 nights in Oct 2023
Response from Carley on 20 Nov 2023
Thank you for such beautiful feedback. Im thrilled you had a lovely stay.
10/10 Excellent
gary
Travelled with family, Travelled with family and small children
A small park with great and friendly staff. The cabin was spacious and had everything we needed. It was very clean, quiet and a place we will definitely return to for sure.
Donna
Stayed 2 nights in Jul 2023
Response from Carley on 26 Jul 2023
Thank you Donna for your feedback. I appreciate you taking the time to tell us and others about your stay
Our cabin was spacious with a separate 'tv room' as well as tv in the bedroom. Kitchen amenities and supplies were good. Family-run business that appeared to take pride in the property and who were friendly.
Ian
Stayed 1 night in May 2023
Response from Carley on 31 May 2023
Thank you Ian for your kind comments and review. We are a family owned and operated small business and we thank you for choosing to stay with us. We look forward to the opportunity to host you again sometime soon.
10/10 Excellent
Melanie
Travelled with family, Travelled with family and small children
Driving around and parking around the park was very tight. I usually bring a van and do not occupy a cabin. Manoeuvring a van around the park could be very difficult.
The bathroom in the cabin needs a small heater which could legally be added. Otherwise the cabin was excellent.
James
Stayed 2 nights in Mar 2023
Response from Carley on 4 Apr 2023
Thank you James for your feedback. Im pleased you enjoyed your cabin stay with us.
I was pleased with the exceptional cleanliness of the unit. It was updated and more roomy than others we have stayed at. The staff were also very welcoming and friendly. Wish we were in the area longer and could stay longer.
Verified traveller
Stayed 1 night in Jul 2022
Response from Carley on 19 Jul 2022
Thank you for your lovely review and kind words. Im so pleased you had a nice stay with us.
Excellent property, very clean and tidy, spacious. Very quiet though next to the main road. Nice ambiance inside the caravan park. Recommended!
More cutlery would be helpful.
Mohan
Stayed 2 nights in Jan 2022
Response from Carley on 23 Jan 2022
Thank you for taking the time to provide feedback regarding your stay. I'm thrilled you had a great stay with us. Much appreciated.
10/10 Excellent
Simon
Travelled with family
29 Dec 2021
Liked: Cleanliness, room comfort
Very happy enjoyed our 2 night stay
Easy Check in Friendly staff. We booked the premium recently built cabins for a family of 3. 2 double bedrooms. Overlooking the Oval. It was clean and the beds very comfy. It was quiet when we stayed. I would recommend in a good spot for exploring the beautiful surroundings.
Simon
Stayed 2 nights in Dec 2021
Response from Carley on 30 Dec 2021
Thank you for your feedback and review. I'm really pleased you had a lovely stay and enjoyed your time exploring the Southern Highlands
Thank you for your comments and review. I appreciate you taking the time to tell us and others about your stay
8/10 Good
Troy
Travelled with family
26 Dec 2021
Is great option for a short stay locally. Small beetle problem however. Not quite pacific heights, but too many all the same. Probably would come back.
Troy
Stayed 3 nights in Dec 2021
Response from Carley on 27 Dec 2021
Thank you for the feedback Troy. I will look into this immediately and get this rectified for future guests.
10/10 Excellent
Catriona
23 Dec 2021
Catriona
Stayed 1 night in Dec 2021
Response from Carley on 27 Dec 2021
Thank you for your feedback and review. Much appreciated.
Everything was as expected and we have no complaints.
Len
Stayed 2 nights in Dec 2021
Response from Carley on 6 Dec 2021
Thank you for your feedback and comments
8/10 Good
ANNE
Travelled with group
15 Jun 2021
Liked: Cleanliness, room comfort
Would stay there again.
ANNE
Stayed 2 nights in Jun 2021
Response from Carley on 29 Jun 2021
Thank you for your review
8/10 Good
Jane
Travelled with group
14 Jun 2021
Liked: Cleanliness, room comfort
Jane
Stayed 1 night in Jun 2021
Response from Carley on 29 Jun 2021
Thank you for your review
10/10 Excellent
Verified traveller
Travelled with family
10 Jun 2021
Liked: Cleanliness, room comfort
Lovely cabins, with good space for the family. Perfectly warm and toasty inside. Very friendly and accommodating staff.
Overall, an affordable and fantastic little get away.
Verified traveller
Stayed 1 night in Jun 2021
Response from Carley on 29 Jun 2021
Thank you for your review and feedback. I'm so pleased you had a great stay