All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Hello Arina, We appreciate you taking the time to review your recent stay with us. Should you have any concerns or feedback you would like to share, please don't hesitate to reach out. We value your input and would love the opportunity to address any issues you may have experienced during your time with us.
2/10 Terrible
Kisela
Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
They put me in a far room from anything that was able to be used away from me. My hotel room was in need of remodeling room157. The manager over charged me for an extra room knowingly had me pay and tried not to give me money back once I became aware of this behavior with the deposit they said I wasn’t entitled to my money back and tried to keep my money he over charged me for. May have issues do to racial profiling and fraudulent scams. I am still fighting for my money the manger charged me with and may have to involve the police so to this behavior!
Kisela
Stayed 2 nights in May 2024
Response from Manager on 7 May 2024
Hello Kisela,We take all guest feedback seriously and regret any inconvenience caused during your stay. We recommend addressing your concerns directly with our management team for a more thorough investigation. Your feedback will be noted for training purposes to ensure a pleasant experience for all future guests. Thank you for sharing your experience with us.
10/10 Excellent
Carla
18 Apr 2024
The stay was ok I will stay again
Carla
Stayed 1 night in Apr 2024
Response from Manager on 20 Apr 2024
Hello Carla,We appreciate your feedback and are glad to hear you had an overall satisfactory stay with us. Should you choose to stay with us again, we look forward to exceeding your expectations. Thank you for your support and consideration.
8/10 Good
Giovanni
22 Feb 2024
Giovanni
Stayed 1 night in Feb 2024
Response from Manager on 24 Feb 2024
Hello Giovanni,We hope you had a pleasant stay with us! Please feel free to reach out to us directly if you have any feedback to share. We appreciate your support and look forward to welcoming you back soon.
10/10 Excellent
jervis
19 Jan 2024
jervis
Stayed 1 night in Dec 2023
Response from Manager on 22 Jan 2024
Hello jervis,We're delighted to hear that you had a fantastic stay at our hotel! We strive to provide exceptional experiences to all of our guests. We hope to welcome you back in the near future for another memorable stay!
10/10 Excellent
Theresa
7 Jan 2024
Theresa
Stayed 1 night in Jan 2024
Response from Manager on 10 Jan 2024
Hello Theresa,Thank you for choosing our hotel for your recent stay. We are thrilled to hear that you had a great experience with us. It was our pleasure to serve you, and we hope to welcome you back soon for another excellent stay.
Hello Tommie,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.
10/10 Excellent
rita
Travelled with family, Travelled with family and small children
Hello rita,Your five-star review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!.
10/10 Excellent
Calvin
26 Dec 2023
Calvin
Stayed 1 night in Dec 2023
Response from Manager on 30 Dec 2023
Hello Calvin,We're thrilled to hear that you had a fantastic stay at our hotel! Your satisfaction is our top priority, and we're thrilled that we were able to provide you with a wonderful experience. If you have any additional comments or suggestions, please don't hesitate to reach out to us directly. We hope to welcome you back soon!
Nice, clean rooms, easy check-in. Staff called the room 30 minutes after check in to make sure everything was good.
Sarah
Stayed 1 night in Dec 2023
Response from Manager on 27 Dec 2023
Hello Sarah,Thank you for sharing your positive experience with us! We're delighted to hear that you found our rooms to be nice and clean, and that our check-in process was easy. Our team takes pride in providing excellent service, including following up with guests to ensure their satisfaction. We appreciate your feedback and hope to welcome you back in the future.
6/10 Okay
Samantha
Travelled with partner
21 Dec 2023
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Samantha
Stayed 1 night in Dec 2023
Response from Manager on 23 Dec 2023
Hello Samantha, We appreciate you choosing our hotel for your stay. If there is anything specific that you would like to share regarding your experience, please reach out to us directly. We hope to have the opportunity to welcome you back in the future.
Hello Blanca,Thank you for your feedback regarding the stores around our hotel. We apologize for any inconvenience you may have experienced. We understand that the proximity of stores is an important aspect for our guests. We appreciate your comments and will take them into consideration for future improvements. Should you have any further concerns, we kindly recommend contacting our management directly.
misleading advertisement (says breakfast included) but actually the breakfast is just donuts and coffee and it will go out very quickly !!
Ibrahim
Stayed 5 nights in Dec 2023
Response from Manager on 22 Dec 2023
Hello Ibrahim, Thank you for bringing this to our attention. We apologize for any confusion regarding the breakfast offering. We appreciate your feedback and will take it into consideration for future improvements.
8/10 Good
Karen
17 Dec 2023
Liked: Cleanliness, staff & service
Karen
Stayed 1 night in Dec 2023
Response from Manager on 22 Dec 2023
Hello Karen,Thank you for choosing our hotel for your recent stay! We appreciate your positive rating and are glad to hear that you enjoyed your time with us. If you have any further feedback or suggestions, please feel free to reach out to us directly. We hope to welcome you back again in the future.
10/10 Excellent
Paul
14 Dec 2023
Paul
Stayed 7 nights in Dec 2023
Response from Manager on 6 Jan 2024
Hello Paul,Thank you for choosing our hotel for your stay! We're delighted to hear that you had a wonderful experience with us. Should you have any further feedback or if there's anything else we can do for you, please don't hesitate to reach out. We hope to welcome you back soon for another excellent stay.
Rocky start with some miscommunication but great for it's price, very close to bus stops and airpot
Ben
Stayed 4 nights in Dec 2023
Response from Manager on 15 Dec 2023
Hello Ben,Thank you for sharing your feedback with us. We apologize for the miscommunication you experienced during your stay. We're glad to hear that you found the hotel to be convenient in terms of its proximity to bus stops and the airport. We appreciate your support and hope to have another opportunity to exceed your expectations in the future.
10/10 Excellent
Blanca
11 Dec 2023
Blanca
Stayed 2 nights in Dec 2023
Response from Manager on 3 Jan 2024
Hello Blanca,We appreciate your positive rating and are delighted to hear that you had a pleasant stay at our hotel. We hope to welcome you back in the future for another exceptional experience.
Hello Blanca,Thank you for your feedback regarding the hotel's convenient location near restaurants. We are pleased to hear that you enjoyed the proximity to dining options during your stay. We appreciate your valuable input and hope to welcome you back in the future.
Hello Blanca,Thank you for sharing your feedback on your recent stay with us. We apologize for any inconvenience or frustrations you experienced with the bus line. We understand the importance of reliable transportation options for our guests and will share your comments with our team for further review. We appreciate your understanding and hope we can welcome you back for a more seamless experience in the future.
This place deserves 0 stars. Rooms were small and dirty. My girlfriend literally had to clean the floor and surfaces as soon as we arrived. The carpet hasnt been cleaned in a decade or so and definitely needs to be replaced. Hotel attendants didn't speak English and offered little to no help. The "free" breakfast included day old donuts and coffee. I understand budget friendly but we got very little sleep having to worry about bed bugs.
Dania
Stayed 1 night in Nov 2023
Response from Manager on 6 Dec 2023
Hello Dania, Thank you for sharing your experience with us. We apologize for any inconvenience you encountered during your stay. We appreciate your feedback and will share it with our team to help us improve. We strive to provide clean and comfortable accommodations for our guests. Should you need further assistance, please contact our management directly.
Hello Cindy,Thank you for your recent stay at our hotel. We appreciate your feedback and regret to hear that your experience did not meet your expectations. We strive to provide excellent service and a comfortable stay for all of our guests. If there is anything specific you would like to address, please don't hesitate to contact our management team. We value your input and hope to have the opportunity to welcome you back in the future.
6/10 Okay
erika
Travelled with family
27 Oct 2023
Liked: Cleanliness, staff & service
erika
Stayed 1 night in Oct 2023
Response from Manager on 29 Oct 2023
Hello erika,Thank you for the outstanding rating! We are thrilled that you enjoyed your stay with us. We look forward to welcoming you back in the future.
Hello Molly,Thank you for your positive review! We're delighted to know that you had a wonderful experience at our hotel. We look forward to welcoming you back soon!
Hello Dominique,Dear valued guest, thank you for your positive rating! We appreciate your feedback and would love to know how we can make your next stay even better. We look forward to welcoming you back soon! #CustomerSatisfaction
The woman at the front desk was so rude and condescending, I even asked her at one point if she was mad at me lol I would never stay here again. The shampoo and conditioner bottles had obviously been used before.
Heidi
Stayed 1 night in Oct 2023
Response from Manager on 13 Oct 2023
Hello Heidi ,I am sorry for any rudeness that you encountered and I assure you that your comments have been addressed with our entire staff and management team to ensure that no similar incident occurs in the future. Our housekeeping staff is held to a very high standard and we appreciate that you've informed us of a need to address housekeeping policies and procedures. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.
They gave away my room and I was stuck without accomidations.
Kristen
Stayed 1 night in Oct 2023
Response from Manager on 11 Oct 2023
Hello Kristen,Guest satisfaction is our number one objective so we really appreciate the input regarding our room. We hope to see you again in the future. Thank you for your valuable business.
Hello Lucy,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.
Hello Tatyana,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.
4/10 Poor
Jensen
5 Sept 2023
Jensen
Stayed 2 nights in Sep 2023
Response from Manager on 7 Sept 2023
Hello Jensen,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.
10/10 Excellent
Manuel
4 Sept 2023
Manuel
Stayed 3 nights in Sep 2023
Response from Manager on 26 Sept 2023
Hello Manuel,We love hearing that we were able to provide you with such a wonderful experience. Our goal is to provide every guest with an exceptional stay. We look forward to your next stay.
Hello Stacy,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our hotel. We hope to see you again in the future. Thank you for your valuable business.
If you're looking for clean and modern dont stay here looked behind the nightstand and there was so much trash the breakfast is a joke carpets are dirty and stained everywhere looks like they havent cleaned them in a very long time just overall disappointed in this property
Verified traveller
Stayed 2 nights in Aug 2023
Response from Manager on 26 Aug 2023
Dear Guest, Thank you so much for your honest feedback, as we do not get better or improve without it. I'm so sorry to hear of the service failures that you experienced. We would love to have you back in order to gain your trust again. Please feel free to reach out with any special requests you may have, as we would be happy to assist you. We look forward to hopefully welcoming you back in the future.
Hi Pat,Thank you for sharing this review, and we welcome you to visit us again anytime!
2/10 Terrible
Gary
Travelled with partner
29 Jul 2023
Tv wasn’t working properly
Toilet didn’t work
Room dirty
Gary
Stayed 1 night in Jul 2023
Response from Manager on 31 Jul 2023
Hello Gary, Thank you so much for bringing to our attention the issues that you encountered with our TV. Your comfort and convenience is our top priority, as always. We will address the maintenance task right away for the benefit of our future guests, which hopefully will include yourself.
8/10 Good
Brittini
Travelled with group
26 Jul 2023
I like nice place quiet
Brittini
Stayed 2 nights in Jul 2023
Response from Manager on 28 Jul 2023
Hi Brittini,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.
The room we stayed in was run down. Lots of broken things and cigarette burns. It was a non-smoking room that smelled of smoke. There were several sketchy people wandering around the grounds/building. The staff was extremely nice and accommodating. We had no real issues but there were some things that made me uncomfortable.
Peter
Stayed 2 nights in Jul 2023
Response from Manager on 26 Jul 2023
Hello Peter, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the smoke odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay, please bring this matter to our attention in real-time so we may address it promptly for you. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.
Hello Jacquie, We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.
6/10 Okay
Paul
Travelled with family, Travelled with group
23 Jul 2023
Liked: Cleanliness, staff & service
The rooms were clean and in okay shape but looking for amenities this is not the place. They have coffee and donuts for breakfast we expect a little more for breakfast. If you are looking for a pool there is not one. If you are looking for a reasonable hotel with not a lot of amenities this is the place.
Paul
Stayed 1 night in Jul 2023
Response from Manager on 25 Jul 2023
Hello Paul, I am sorry to hear that you did not enjoy your stay with us. We value your feedback and suggestions for improvement as these comments help us to improve the guest experience at our hotel. Please accept our apologies for the lack of hospitality you experienced this is not the impression we want to leave our valued guests. I do thank you for bringing this matter to our attention and I assure you that we are correcting this issue for an improved experience in future visits.
8/10 Good
Carmen
22 Jul 2023
Carmen
Stayed 1 night in Jul 2023
Response from Manager on 26 Jul 2023
Hello Carmen,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.
Hello Yuneira, thank you for your time in reviewing our hotel and hope to see you next time on your stay.
8/10 Good
Catherine
Travelled with family
10 Jul 2023
Got this booking at the last minute as our other booking fell through when we arrived into Milwaukee,so we were glad to find a room during Summerfest!
The property was clean,staff were helpful and there was a complimentary airport shuttle bus which was super convenient.
Catherine
Stayed 1 night in Jul 2023
Response from Manager on 22 Jul 2023
Hello Catherine, thank you for your time in reviewing our hotel, that you enjoyed your stay and much appreciate your compliments on our airport shuttle service, we always try to make an extra effort in fulfilling our guests needs.
Dear Jessica, thank you for your time in reviewing our hotel and hope to see you next time on your stay.
6/10 Okay
Edwin
1 Jul 2023
Edwin
Stayed 4 nights in Jun 2023
Response from Manager on 4 Jul 2023
Hello Edwin,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.
10/10 Excellent
FRANK
26 Jun 2023
FRANK
Stayed 1 night in Jun 2023
Response from Manager on 27 Jun 2023
Hello Frank, thank you for reviewing our hotel and hoping to see you next time.
10/10 Excellent
Shiloh
20 Jun 2023
Shiloh
Stayed 1 night in Jun 2023
Response from Manager on 22 Jun 2023
Hello Shiloh,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.
2/10 Terrible
Alisha
8 Jun 2023
Alisha
Stayed 2 nights in Dec 2022
Response from Manager on 12 Jun 2023
Hello Alisha, Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.
8/10 Good
Matin
6 Jun 2023
Matin
Stayed 3 nights in Jun 2023
Response from Manager on 8 Jun 2023
Hello Matin,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.
4/10 Poor
Timothy
Travelled with partner
5 Jun 2023
Disliked: Property conditions & facilities
It smelled like smoke in the hallways and in our bathroom!
Timothy
Stayed 1 night in Jun 2023
Response from Manager on 5 Jun 2023
Hello Timothy, We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason, we sincerely apologize to have failed you. Please keep us in mind for a future stay so we can show you how we are continuously working to grow and evolve in these areas. We certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.
Hello Kane, Thank you for sharing how we have provided you with clean accommodations and friendly services during your stay. We appreciate your honest feedback and are sorry to learn our older building didn't fully meet your needs aesthetically. We thank you for your business and helpful feedback and hope to be of service to you again with a future stay