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"Simple check in process, in a lovely lobby with a great wee bar and breakfast area. The staff couldn't have been more helpful and friendly. The room was spacious, well equipped, clean, and most importantly the shower was top notch. Honestly, difficult to fault especially given the location. We parked in the multi storey, which is about a 5 minute easy walk away. The dog charge, which was £20 per dog per stay stung a little for our one day stay, but the free dog treats and towels were a great touch. Wouldn't hesitate to stay again. "

"Location was awesome. It had both a kitchen and laundry which allowed for a chance from eating out as we were on a 1 month holiday. Very clean, also unexpected was the room tidying after first night."

"A lovely hotel in a perfect setting by the river. My only quibble is that one morning at breakfast two staff members had a disparaging conversation about a colleague within earshot of guests. Bar prices were a bit on the high side but other than that The Palace was terrific."

"The breakfast menu was very good with plenty of choice. The bar carried an extensive list of whisky & gin."

"Beautiful in every way! The staff were incredibly friendly and accommodating, the room was clean and spacious, and the food was excellent. We loved the Green Lady Bar! We chose to attend the ghost tour, which was rich with history of the castle and the permanent residents that reside there. It’s a must stay for those who love comfort, hospitality, and history."

"Worst experience we have ever had at any hotel or guest house. USB outlets in room didn't work. Room had an odor. Bathroom fan was covered in thick layers of dust. Lamps didn't have working lightbulbs. Fire alarm went off twice in one night waking us up at 1am. Staff couldn't figure out what was going on and we called Fire Brigade ourselves. We didn't get an apology or explanationn Morning after the entrance hallway was full of animal feces and spread on the wall. One staff member reeked of cigarette smoke and made the entire front desk area smell of smoke. They allow people to just loiter in the entrance drinking and smoking. No protein/eggs at breakfast ever. Just all around terrible experience and would never suggest this place to anyone Location is okay if you want to be in the heart of downtown but parking was several blocks away. It's noisy as you can expect. Very rowdy bars and bus stop directly below room window."

"Excellent location"

"Nice hotel with very friendly helpful staff. We had a recently refurbished room which was good. The pool/ spa area seemed a little dated and in need of a freshen up."

"Weak shower"