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"There are positives and negatives about this hotel. First, the positives: the staff are friendly and helpful, and some of the amenities are good. For example, there is a good games room, and the pools are quite good (the water is a little dirty though). The buffet in the evening is a good option, the other restaurants not so much. There is a welcome happy hour for cocktails.. There is quite a lot of wildlife around the hotel (monkey’s , various birds, lizards), which is interesting. The negatives: the service in some of the catering facilities is almost ridiculously slow. There is no orange juice at breakfast, and the other available juices are poor. The breakfast in general is not quite up to the standards of some other Shangri-La hotels (although it is not bad). The property overall is slightly run down and the rooms could do with some refurbishment. A coffee machine in the rooms, with fresh milk in the fridge, would be desirable. If you are to visit Hambantota and are travelling from Colombo airport, choose a good and reliable car service, although not the one offered by the hotel, which is priced multiple times higher than other available options. I would recommend a visit to Hambantota and Shangri-La overall, though, if only for the chance of seeing wild elephants walking down the road."

"Very dated "

"This was the most amazing place to stay. First and foremost the staff were the most friendly and helpful you could imagine. The facilities at Hantara were incredible with a pool which was immaculately clean. Our lodge was spacious,characterful and spotlessly clean. The staff arranged a safari for us in Udawalawe National Park which is very close by. We would stay here again in a heartbeat. Thank you to everyone at Hantara."

"Room very clean and good stock of toiletries including bath robe and slippers. Coffee making machine + coffee pods as an extra to normal supply of teas and coffees in sachets. We had a suite which was excellent with a lot of space and facilities including iron/ ironing table. Large bailcony with loungers+ towels. Breakfast buffet style - reasonable choice. Large hotel, staff generally helpful but service therefore less personal. My suitcase flew off the shuttle as maybe not placed correctly and was badly scratched. No apology. "

"We were there for a quick over-night to go on a safari in the early morning. The evening meal was poor, in fact it was take-out from another supplier and not prepared on the spot. The box breakfast was poor. The room was fine. We did not use the pool. It is quite far from the nature park so requred a long drive to get to the safari. Generally it was OK for the price. Just have realistic expectations."

"Had an excellent stay at the property, staff were amazing and had everything we needed, everything was well maintained, pool was great, highlight was the safari which we booked through the property. Would definitely recommend staying here. "

"Very friendly and helpful staff. Good location not far from national park. Bed was comfortable. Wasn't sure about the outdoor bathroom but other people may like it. Basic but functional room."

"Serene and peaceful. Exceptional service. "

"Arriving at the entrance was really impressive. We were greeted with a cool drink and big umbrellas as the rain thundered down! The rain meant we couldn't use the pool, which looked lovely, and our original room had leaks, so we were taken to different rooms, which were much better. The rooms were clean. We were a short drive to the safari. All in all, great value for money and a very nice team working there - they just need to finish some of the maintenance work (to stop things like leaks!)."