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"There are positives and negatives about this hotel. First, the positives: the staff are friendly and helpful, and some of the amenities are good. For example, there is a good games room, and the pools are quite good (the water is a little dirty though). The buffet in the evening is a good option, the other restaurants not so much. There is a welcome happy hour for cocktails.. There is quite a lot of wildlife around the hotel (monkey’s , various birds, lizards), which is interesting. The negatives: the service in some of the catering facilities is almost ridiculously slow. There is no orange juice at breakfast, and the other available juices are poor. The breakfast in general is not quite up to the standards of some other Shangri-La hotels (although it is not bad). The property overall is slightly run down and the rooms could do with some refurbishment. A coffee machine in the rooms, with fresh milk in the fridge, would be desirable. If you are to visit Hambantota and are travelling from Colombo airport, choose a good and reliable car service, although not the one offered by the hotel, which is priced multiple times higher than other available options. I would recommend a visit to Hambantota and Shangri-La overall, though, if only for the chance of seeing wild elephants walking down the road."

"Staff was super friendly Rooms are okay for the price The property need a refresher "

"Great option for wanting to visit Yala. We stayed in the tent. Enough room For two people. Bed was comfortable. Bathroom and toilet were the inside tent. We were able to two safari on our one night stay. For our visit, we preferred the evening tour as seen a range of animals. MJ was a great guide Food was good, nice candle lit dinner and interesting night walk Included. Staff were friendly and helpful. Would recommend. "

"This was the most amazing place to stay. First and foremost the staff were the most friendly and helpful you could imagine. The facilities at Hantara were incredible with a pool which was immaculately clean. Our lodge was spacious,characterful and spotlessly clean. The staff arranged a safari for us in Udawalawe National Park which is very close by. We would stay here again in a heartbeat. Thank you to everyone at Hantara."

"Room very clean and good stock of toiletries including bath robe and slippers. Coffee making machine + coffee pods as an extra to normal supply of teas and coffees in sachets. We had a suite which was excellent with a lot of space and facilities including iron/ ironing table. Large bailcony with loungers+ towels. Breakfast buffet style - reasonable choice. Large hotel, staff generally helpful but service therefore less personal. My suitcase flew off the shuttle as maybe not placed correctly and was badly scratched. No apology. "

"This is a cool unique place to stay on the edge of Yala park. The staff is friendly and goes above and beyond for your comfort and needs. Dinning was delicious and star lit dinner over looking the firefly lit jungle. "

"Serene and peaceful. Exceptional service. "

"Beautiful hotel"

"Magnifique vue sur le lac. Hôtel idéalement placé car pas trop loin de la ville. Cependant déjeuner pas super pour 6€ par personne. La chambre est bien mais les finitions 0 par contre le personnel est au petit soin. Manque de sun bed au bord de la piscine. "