Outdoor pool, pool loungers

Reviews of Grand Beach Hotel Bay Harbor

3.5 out of 5
Grand Beach Hotel Bay Harbor
9601 East Bay Harbor Drive, Bay Harbor Islands, FL

Reviews

8.4

Very good

Rating 10 - Excellent. 558 out of 1001 reviews" "
Rating 8 - Good. 220 out of 1001 reviews" "
Rating 6 - Okay. 98 out of 1001 reviews" "
Rating 4 - Poor. 45 out of 1001 reviews" "
Rating 2 - Terrible. 80 out of 1001 reviews" "

8.8/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jasmine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very light and open. Great natural light.
Stayed 2 nights in May 2024
Response from Grand Beach Hotel Bay Harbor - M. Petrov on 20 May 2024
Dear Jasmine, we are glad you took the time to review our property as a result of your recent stay with us. We are happy your visit has been satisfying and you have enjoyed our facilities. We look forward to your next visit to our property and appreciate your business and feedback.

10/10 Excellent

Stacey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel always peaceful & clean. Staff is lovely also.
Stayed 3 nights in May 2024
Response from Grand Beach Hotel Bay Harbor - M. Petrov on 13 May 2024
Dear Stacey, thank you for posting a superb review of your stay at the Grand Beach Hotel Bay Harbor. We are thrilled to hear that your onsite experience was everything you had hoped for. What means the most to us is knowing that you felt well cared for by our team of service professionals who helped create an outstanding experience during your time with us. We're honored that you chose to stay with us during your vacation and we hope to host you in the future for more great memories.

4/10 Poor

Elizabeth

Disliked: Cleanliness, staff & service, property conditions & facilities
Room was not very clean.
Stayed 3 nights in May 2024
Response from Grand Beach Hotel Bay Harbor - M. Petrov on 13 May 2024
Dear Elizabeth, we appreciate you staying with us and your valued review of the hotel. It is our understanding you had higher expectations with regards to housekeeping staff service, so please accept our most sincere apologies, if we fell below expectations in this particular aspect of your visit. You may rest assured that our team will be looking into the constructive feedback you have extended in your review, so we may further improve the quality of service we deliver. We aim to provide our guests with the highest standards of comfort and service and we hope that you will allow us an opportunity to exceed your expectations in the future.

8/10 Good

Vasilios

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 3 nights in Apr 2024
Response from Grand Beach Hotel Bay Harbor - M. Petrov on 6 May 2024
Dear Vasilios, thank you for taking the time out of your day to give us your opinion on your most recent stay at Grand Beach Hotel Bay Harbor. We are glad you have had an overall great experience on property. It will be our pleasure to welcome you back soon for another joyful visit.

8/10 Good

Jacob, New York

Stayed 2 nights in Apr 2024
Response from Grand Beach Hotel Bay Harbor - M. Petrov on 22 May 2024
Dear Jacob, we appreciate you staying with us at the Grand Beach Hotel Bay Harbor. We would also like to thank you for your review and kind, four-star rating. Our team’s main priority is our guests’ relaxing and satisfying experience. We are glad you enjoyed your recent visit and hope to welcome you soon again.

10/10 Excellent

Katherine

Stayed 2 nights in Apr 2024
Response from Grand Beach Hotel Bay Harbor - M. Petrov on 15 May 2024
Dear Katherine, we would like to express our gratitude for your kind rating of the Grand Beach Hotel Bay Harbor. We work hard to make each and every guest's stay special and satisfying and to know we have achieved this in the duration of your recent visit is truly rewarding. We hope you will enjoy your next visit to property as well and would like to thank you for your review.

10/10 Excellent

Paulette, MEDFORD

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our fourth visit to the hotel. Great location excellent corner premium room
Stayed 5 nights in Apr 2024
Response from Grand Beach Hotel Bay Harbor - M. Petrov on 22 Apr 2024
Dear Paulette, we always love welcoming back returning guests, and consider it a compliment that guests choose to stay with us a number of times. We, thus, wish to begin by expressing our gratitude for your valued repeat business to our establishment. It brings us great joy to know that we are continuously living up to your expectations for a relaxing hotel atmosphere, well maintained facilities, comfortable suites and excellent location. On behalf of the entire Grand Beach Hotel Bay Harbor team, we cannot wait to offer you a warm welcome on your next return in the future as well.

10/10 Excellent

Chana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean and nice!
Stayed 2 nights in Apr 2024
Response from Grand Beach Hotel Bay Harbor - M. Petrov on 22 Apr 2024
Dear Chana, thank you for giving Grand Beach Hotel Bay Harbor the top traveler rating. We are always happy to learn when our guests have had a joyful stay with us and have enjoyed all aspects of their experience onsite. For us it has been a tremendous pleasure to look after you in the duration of your stay and we will look forward to welcoming you on your return.

10/10 Excellent

Alexander

Stayed 1 night in Apr 2024
Response from Grand Beach Hotel Bay Harbor - M. Petrov on 13 May 2024
Dear Alexander, we would like to express our gratitude for your kind rating of the Grand Beach Hotel Bay Harbor. We work hard to make each and every guest's stay special and satisfying and to know we have achieved this in the duration of your recent visit is truly rewarding. We hope you will enjoy your next visit to property as well and would like to thank you for your review.

10/10 Excellent

Colleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and accommodations were wonderful. The breakfast was adequate but had no meat options. I would stay here again.
Stayed 4 nights in Mar 2024
Response from Grand Beach Hotel Bay Harbor - M. Petrov on 3 Apr 2024
Dear Colleen, thank you for posting a superb review of your stay at the Grand Beach Hotel Bay Harbor. We are thrilled to hear that your onsite experience was everything you had hoped for. What means the most to us is knowing that you felt well cared for by our team of service professionals who helped create an outstanding experience during your time with us. We're honored that you chose to stay with us during your vacation and we hope to host you in the future for more great memories.

2/10 Terrible

Dean

Travelled with family, Travelled with group
Disliked: Amenities, property conditions & facilities
Lots of broken stuff like the jacuzzi outside, our tv in the room... breakfast buffet was lousy, asked to speak to the manager on multiple occasions and he never got back to me, housekeeping didn't show up one day and didn't do a good job when they did show up, tried to charge us $50 for using 2 umbrellas for a day but I fortunately caught that on the bill and had them remove it and on and on.
Stayed 4 nights in Mar 2024
Response from Grand Beach Hotel Bay Harbor - M. Petrov on 26 Mar 2024
Dear Dean, we would like to thank you for not only choosing to stay with us, but also for your precious time giving your feedback. Please allow us to deeply apologize for any troubles you may have encountered while staying with us. We strive to create a comfortable atmosphere with a strong attention to detail and follow up, and to hear that this was not the case in the duration of your stay is extremely disappointing. We would like to thank you for bringing this matter to our attention, as it is only through such constructive feedback that we are able to continually improve the service that we offer our guests. Your feedback is important to us and has already been escalated to management, who have tried reaching out to you via phone. When it comes to your complaint with regards to billing, we find it important to note that we do not charge for the use of umbrellas on property outside of the room rate & resort fee. We hope this helps and that we can have the opportunity to show you what our property is known for, should your travels bring you back to the Miami area.

10/10 Excellent

MR STEVE

Stayed 2 nights in Mar 2024
Response from Grand Beach Hotel Bay Harbor - M. Petrov on 15 Apr 2024
Dear Steve, we appreciate you staying with us at the Grand Beach Hotel Bay Harbor. We would also like to thank you for your review and kind, five-star rating. Our team’s main priority is our guests’ relaxing and satisfying experience. We are glad you enjoyed your recent visit and hope to welcome you soon again.

8/10 Good

Richard, MONTEREY

Travelled with family and small children
It’s a do it yourself hotel - front entry was tight so took some time just to get out of the car only 1 vehicle at a time capacity. For the price not a very good value.
Stayed 1 night in Mar 2024
Response from Grand Beach Hotel Bay Harbor - M. Petrov on 26 Mar 2024
Dear Richard, we are glad you took the time to review our property as a result of your recent stay with us. We are happy your visit has been satisfying and you have overall enjoyed our facilities. At our establishment we are continuously looking for ways to improve and enhance the experience we deliver to our valued hotel guests, so please rest assured your valued observations and suggestions will be reviewed and discussed by management. We look forward to your next visit to our property and appreciate your business and feedback

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Grand Beach Hotel Bay Harbor - M. Petrov on 5 Apr 2024
Dear Nicole, we appreciate you staying with us at the Grand Beach Hotel Bay Harbor. We would also like to thank you for your review and kind, five-star rating. Our team’s main priority is our guests’ relaxing and satisfying experience. We are glad you enjoyed your recent visit and hope to welcome you soon again.

8/10 Good

Bonny, Jupiter

Liked: Cleanliness, staff & service, property conditions & facilities
Room was huge and beautiful! No restaurant or bar though.
Stayed 1 night in Mar 2024
Response from Grand Beach Hotel Bay Harbor - M. Petrov on 14 Mar 2024
Dear Bonny, thank you for your business to our establishment and the time you have taken to review your recent experience onsite. It is our understanding that you were not fully satisfied with the lack of restaurant or bar on premises. We very much wish you had taken the time to bring this concern to our front desk team's attention, as we would have been more than happy to elaborate on the pros of our waterfront location, such as its close proximity to both dining and shopping that are available within walking distance from our establishment. We truly hope you shall find this information to be helpful, as we would love to have the opportunity to welcome you back again on another occasion in the future. Thank you and have a good day.

10/10 Excellent

Diana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No restaurants close by
Stayed 1 night in Mar 2024
Response from Grand Beach Hotel Bay Harbor - M. Petrov on 13 Mar 2024
Dear Diana, thank you for your business to our establishment and the time you have taken to review your recent positive experience onsite. It is our understanding that you were not fully satisfied with our property's beautiful waterfront location. We very much wish you had taken the time to bring this concern to our front desk team's attention, as we would have been more than happy to elaborate on the pros of our waterfront location, such as its close proximity to both dining and shopping that are available within walking distance from our establishment. We truly hope you shall find this information to be helpful, as we would love to have the opportunity to welcome you back again on another occasion in the future. Thank you and have a good day.

10/10 Excellent

Leah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Grand Beach Hotel Bay Harbor - M. Petrov on 10 Mar 2024
Dear Leah, we would like to express our gratitude for your kind rating of the Grand Beach Hotel Bay Harbor. We work hard to make each and every guest's stay special and satisfying and to know we have achieved this in the duration of your recent visit is truly rewarding. We hope you will enjoy your next visit to property as well and would like to thank you for your review.

6/10 Okay

jose

Business traveller
Liked: Cleanliness, property conditions & facilities
Nice stay but not an exceptional.
Stayed 2 nights in Feb 2024
Response from Grand Beach Hotel Bay Harbor - M. Petrov on 6 Mar 2024
Dear Jose, thank you for taking the time out of your day to give us your opinion on your most recent stay at Grand Beach Hotel Bay Harbor. We are glad you have had an overall great experience on property. It will be our pleasure to welcome you back soon for another joyful visit.

10/10 Excellent

Leiby

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place
Stayed 4 nights in Feb 2024
Response from Grand Beach Hotel Bay Harbor - M. Petrov on 4 Mar 2024
Dear Leiby, thank you for giving Grand Beach Hotel Bay Harbor the top traveler rating. We are always happy to learn when our guests have had a joyful stay with us and have enjoyed all aspects of their experience onsite. For us it has been a tremendous pleasure to look after you in the duration of your stay and we will look forward to welcoming you on your return.

8/10 Good

shelly, Pinckney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. We’ve been coming to their collection of hotels for quite a few years now down here in the Surfside- Bay Harbor area. Hotel staff was extremely welcoming. I guess with many hotels, the cleanliness level can always use another step up…. Some of the patrons practiced some odd habits at this hotel. Most notably filling up all their personal water bottles at the public water urn. On our last nite we witnessed this practice with no regard to the sanitation of the water spout -putting the mouth of their bottle right over the spigot. And to think we were getting water out of this all weekend….ughhh
Stayed 5 nights in Feb 2024
Response from Grand Beach Hotel Bay Harbor - M. Petrov on 28 Feb 2024
Dear Shelly, at the Grand Beach Hotel Bay Harbor we always love welcoming back returning guests, and consider it a compliment that guests choose to stay with us a number of times. We, thus, wish to take advantage of the opportunity to express our gratitude for your valued repeat business to our establishment and for your kind words towards the hard working hotel teams onsite. We are truly happy your most recent visit has been satisfying and you have overall enjoyed our facilities. At our establishment we are continuously looking for ways to improve and enhance the experience we deliver to our valued hotel guests, so please rest assured your valued observations and suggestions will be reviewed and discussed by management. We look forward to your next visit to our property and appreciate your business and feedback.

10/10 Excellent

YULIA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good stay
Stayed 3 nights in Feb 2024
Response from Grand Beach Hotel Bay Harbor - M. Petrov on 27 Feb 2024
Dear Yulia, we would like to express our gratitude for your kind rating of the Grand Beach Hotel Bay Harbor. We work hard to make each and every guest's stay special and satisfying and to know we have achieved this in the duration of your recent visit is truly rewarding. We hope you will enjoy your next visit to property as well and would like to thank you for your review.

6/10 Okay

Leah

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Small size hotel. Breakfast area had a few chairs and tables in lobby area. So seemed a bit tight in space. Since it is winter time we were looking foward to a hot jacuzzi as advertised but were told when we arrived that it was in midst of waiting to be repaired and not working at the time. Location was really convenient. Close to lots of restaurants.
Stayed 3 nights in Feb 2024
Response from Grand Beach Hotel Bay Harbor - M. Petrov on 27 Feb 2024
Dear Leah, we are glad you took the time to review our property as a result of your recent stay with us. We are happy your visit has been satisfying and you have overall enjoyed our facilities and convenient waterfront hotel location. At our establishment we are continuously looking for ways to improve and enhance the experience we deliver to our valued hotel guests, so please rest assured your valued observations and suggestions will be reviewed and discussed by management. We look forward to your next visit to our property and appreciate your business and feedback.

10/10 Excellent

Raakiya, Pompano Beach Fl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Grand Beach Hotel Bay Harbor - M. Petrov on 27 Feb 2024
Dear Raakiya, we appreciate you staying with us at the Grand Beach Hotel Bay Harbor. We would also like to thank you for your review and kind, five-star rating. Our team’s main priority is our guests’ relaxing and satisfying experience. We are glad you enjoyed your recent visit and hope to welcome you soon again.

10/10 Excellent

Rochelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Feb 2024
Response from Grand Beach Hotel Bay Harbor - M. Petrov on 26 Feb 2024
Dear Rochelle, we would like to express our gratitude for your kind rating of the Grand Beach Hotel Bay Harbor. We work hard to make each and every guest's stay special and satisfying and to know we have achieved this in the duration of your recent visit is truly rewarding. We hope you will enjoy your next visit to property as well and would like to thank you for your review.

2/10 Terrible

Shlomo

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Grand Beach Hotel Bay Harbor - M. Petrov on 26 Feb 2024
Dear Shlomo, thank you for leaving a review rating of your recent visit to our hotel. It has been to our regret to hear that we have left something to be desired in some aspects of your onsite experience. We very much wish you had taken the time to provide us with further details regarding the hotel areas, where we failed to live up to your expectations, so we could address these accordingly and eliminate any present shortcomings. Thank you for your review and valuable rating. We hope to have the chance to greet you back on another occasion, when we would do our best to exceed your expectations.

6/10 Okay

Derek

Business traveller
Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Feb 2024
Response from Grand Beach Hotel Bay Harbor - M. Petrov on 23 Feb 2024
Dear Derek, thank you for taking the time out of your day to give us your opinion on your most recent stay at Grand Beach Hotel Bay Harbor. We are glad you have had an overall great experience on property. It will be our pleasure to welcome you back soon for another joyful visit.

8/10 Good

Susan

Stayed 1 night in Feb 2024
Response from Grand Beach Hotel Bay Harbor - M. Petrov on 26 Mar 2024
Dear Susan, we appreciate you staying with us at the Grand Beach Hotel Bay Harbor. We would also like to thank you for your review and kind, four-star rating. Our team’s main priority is our guests’ relaxing and satisfying experience. We are glad you enjoyed your recent visit and hope to welcome you soon again.

10/10 Excellent

Aaron

Stayed 3 nights in Feb 2024
Response from Grand Beach Hotel Bay Harbor - M. Petrov on 26 Mar 2024
Dear Aaron, we would like to express our gratitude for your kind rating of the Grand Beach Hotel Bay Harbor. We work hard to make each and every guest's stay special and satisfying and to know we have achieved this in the duration of your recent visit is truly rewarding. We hope you will enjoy your next visit to property as well and would like to thank you for your review.

8/10 Good

Magaly

Stayed 1 night in Feb 2024
Response from Grand Beach Hotel Bay Harbor - M. Petrov on 26 Mar 2024
Dear Magaly, thank you for taking the time out of your day to give us your opinion on your most recent stay at Grand Beach Hotel Bay Harbor. We are glad you have had an overall great experience on property. It will be our pleasure to welcome you back soon for another joyful visit.

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely
Response from Grand Beach Hotel Bay Harbor - M. Petrov on 19 Feb 2024
Dear Stephanie, we would like to express our gratitude for your kind rating of the Grand Beach Hotel Bay Harbor. We work hard to make each and every guest's stay special and satisfying and to know we have achieved this in the duration of your recent visit is truly rewarding. We hope you will enjoy your next visit to property as well and would like to thank you for your review.

10/10 Excellent

Aron

Stayed 2 nights in Feb 2024
Response from Grand Beach Hotel Bay Harbor - M. Petrov on 16 Feb 2024
Dear Aron, we would like to express our gratitude for your kind rating of the Grand Beach Hotel Bay Harbor. We work hard to make each and every guest's stay special and satisfying and to know we have achieved this in the duration of your recent visit is truly rewarding. We hope you will enjoy your next visit to property as well and would like to thank you for your review.

10/10 Excellent

Devorah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and grounds were gorgeous. The staff was very pleasant and helpful. Would definitely recommend.
Stayed 1 night in Feb 2024
Response from Grand Beach Hotel Bay Harbor - M. Petrov on 14 Feb 2024
Dear Devorah, thank you for posting a superb review of your stay at the Grand Beach Hotel Bay Harbor. We are thrilled to hear that your onsite experience was everything you had hoped for. What means the most to us is knowing that you felt well cared for by our team of service professionals who helped create an outstanding experience during your time with us. We're honored that you chose to stay with us during your vacation and we hope to host you in the future for more great memories.

10/10 Excellent

Chaim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Grand Beach Hotel Bay Harbor - M. Petrov on 20 Mar 2024
Dear Chaim, thank you for giving Grand Beach Hotel Bay Harbor the top traveler rating. We are always happy to learn when our guests have had a joyful stay with us and have enjoyed all aspects of their experience onsite. For us it has been a tremendous pleasure to look after you in the duration of your stay and we will look forward to welcoming you on your return.

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, nice breakfast, very comfy beds.
Stayed 6 nights in Feb 2024
Response from Grand Beach Hotel Bay Harbor - M. Petrov on 12 Feb 2024
Dear Amy, thank you for giving Grand Beach Hotel Bay Harbor the top traveler rating. We are always happy to learn when our guests have had a joyful stay with us and have enjoyed all aspects of their experience onsite. For us it has been a tremendous pleasure to look after you in the duration of your stay and we will look forward to welcoming you on your return.

8/10 Good

Howard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Grand Beach Hotel Bay Harbor - M. Petrov on 12 Feb 2024
Dear Howard, we appreciate you staying with us at the Grand Beach Hotel Bay Harbor. We would also like to thank you for your review and kind, four-star rating. Our team’s main priority is our guests’ relaxing and satisfying experience. We are glad you enjoyed your recent visit and hope to welcome you soon again.

10/10 Excellent

Anthony

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like : highly convenient location Dislike: Unruly, LOUD and uncontrolled breakfast crowds with too few tables to accomodate the numbers
Stayed 4 nights in Jan 2024
Response from Grand Beach Hotel Bay Harbor - M. Petrov on 5 Feb 2024
Dear Anthony, we are glad you took the time to review our property as a result of your recent stay with us. We are happy your visit has been satisfying and you have overall enjoyed our facilities. At our establishment we are continuously looking for ways to improve and enhance the experience we deliver to our valued hotel guests, so please rest assured your valued observations and suggestions will be reviewed and discussed by management. We look forward to your next visit to our property and appreciate your business and feedback.

10/10 Excellent

Lawrence

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleased with staff and hotel quality.
Stayed 7 nights in Jan 2024
Response from Grand Beach Hotel Bay Harbor - M. Petrov on 29 Jan 2024
Dear Lawrence, thank you for giving Grand Beach Hotel Bay Harbor the top traveler rating. We are always happy to learn when our guests have had a joyful stay with us and have enjoyed all aspects of their experience onsite. For us it has been a tremendous pleasure to look after you in the duration of your stay and we will look forward to welcoming you on your return.

10/10 Excellent

Usher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very peaceful
Stayed 2 nights in Jan 2024
Response from Grand Beach Hotel Bay Harbor - M. Petrov on 22 Jan 2024
Dear Usher, we appreciate you trusting the Grand Beach Hotel Bay Harbor as your accommodation during your recent trip to the Miami area. We are beyond thrilled to learn of your satisfaction with our welcoming and relaxing hotel atmosphere. Thank you dearly for the five-star rating you have given our facilities and services. We simply cannot wait to host you on your return visit soon.

6/10 Okay

Joseph

Liked: Staff & service
Disliked: Amenities
This is a great property, in that it is in close proximity to Bal Harbour. The toiletries (soap, shampoo etc.) are abysmal, I would almost recommend brining your own. Also, the bed squeaks, which is incredibly annoying. I have stayed in a couple of different rooms and I have noticed this in both.
Stayed 2 nights in Jan 2024
Response from Grand Beach Hotel Bay Harbor - M. Petrov on 15 Jan 2024
Dear Joseph, we are glad you took the time to review our property as a result of your recent stay with us. We are happy your visit has been satisfying and you have overall enjoyed our facilities. At our establishment we are continuously looking for ways to improve and enhance the experience we deliver to our valued hotel guests, so please rest assured your valued observations and suggestions will be reviewed and discussed by management. We look forward to your next visit to our property and appreciate your business and feedback.

8/10 Good

Leon, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Dec 2023
Response from Grand Beach Hotel Bay Harbor - M. Petrov on 11 Jan 2024
Dear Leon, we appreciate you staying with us at the Grand Beach Hotel Bay Harbor. We would also like to thank you for your review and kind, four-star rating. Our team’s main priority is our guests’ relaxing and satisfying experience. We are glad you enjoyed your recent visit and hope to welcome you soon again.

8/10 Good

Victor

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Grand Beach Hotel Bay Harbor - M. Petrov on 9 Jan 2024
Dear Victor, we would like to express our gratitude for your kind rating of the Grand Beach Hotel Bay Harbor. We work hard to make each and every guest's stay special and satisfying and to know we have achieved this in the duration of your recent visit is truly rewarding. We hope you will enjoy your next visit to property as well and would like to thank you for your review.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jan 2024
Response from Grand Beach Hotel Bay Harbor - M. Petrov on 9 Jan 2024
Dear Andrew, we would like to thank you for not only choosing to stay with us at Grand Beach Hotel Bay Harbor, but also for your precious time leaving a review rating. We are pleased that we could make your time with us as relaxing as possible and we could offer the comfort you deserve. We are grateful for your business and hope that you will consider visiting us again.

6/10 Okay

Lyudmila

Disliked: Cleanliness, staff & service
Not clean
Stayed 1 night in Dec 2023
Response from Grand Beach Hotel Bay Harbor - M. Petrov on 8 Jan 2024
Dear Lyudmila, thank you for taking the time out of your day to give us your opinion on your most recent stay at Grand Beach Hotel Bay Harbor. We are glad you have had an overall great experience on property. It will be our pleasure to welcome you back soon for another joyful visit.

2/10 Terrible

Jacobo

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I normally never leave any reviews for any establishment, nor positive or negative because I understand that every has their separate opinion of service and standards but this hotel is horrible never stay here ever again the receptionist thought she was the leader of the free world and was the most horrible person to deal with I requested to speak with the manager manager, and I was given the name of daniel urdaneta’s email adnd never returned my complaint email and the reception never gave me the managers number NEVE REVER EVER STAY HERE
Stayed 1 night in Dec 2023
Response from Grand Beach Hotel Bay Harbor - M. Petrov on 3 Jan 2024
Dear Jacobo, we would like to thank you for your feedback. While we truly wish you had a better experience, it is feedback such as the one you have extended in your review that we learn from and use to improve. We have been honored to receive many comments from guests about the friendliness and genuine warmth of every member of our team and we are sorry to note you did not have this same impression during your recent stay. We like our guests to feel they have value for money and don’t like the idea of our visitors leaving dissatisfied with something they have paid for. Thus, please rest assured that your comments and request for contact were escalated to our operations manager for follow up. We value your constructive feedback and would very much like the opportunity to welcome you back to the Grand Beach Hotel Bay Harbor on another occasion in the future.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Pool didn’t have heat, jacuzzi was broken for entire stay. No bar at hotel. Feels like a mediocrity motel at best.
Stayed 5 nights in Dec 2023
Response from Grand Beach Hotel Bay Harbor - M. Petrov on 29 Dec 2023
Dear Valued guest, thank you for taking the time out of your day to give us your opinion on your most recent stay at Grand Beach Hotel Bay Harbor. We are glad you have had an overall great experience on property. Please accept our apologies if we failed in meeting your expectations in some aspects of your experience. We appreciate you alerting us of these and are hopeful that you will give us another chance in the future to exceed your expectations.

10/10 Excellent

Ravi Kiran

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s great
Stayed 2 nights in Dec 2023
Response from Grand Beach Hotel Bay Harbor - M. Petrov on 25 Dec 2023
Dear Ravi Kiran, we appreciate you staying with us at the Grand Beach Hotel Bay Harbor. We would also like to thank you for your review and kind, five-star rating. Our team’s main priority is our guests’ relaxing and satisfying experience. We are glad you enjoyed your recent visit and hope to welcome you soon again.

10/10 Excellent

barbara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jaime at the front desk and Carlos are both very friendly and helpful. They go out of their way to help make the stay comfortable and relaxing!
Stayed 2 nights in Dec 2023
Response from Grand Beach Hotel Bay Harbor - M. Petrov on 21 Dec 2023
Dear Barbara, we appreciate you choosing to join us at the Grand Beach Hotel Bay Harbor. It is with the greatest pleasure we learn about the beautiful and satisfying experience you enjoyed as our guest thanks to the amazing hotel grounds and above and beyond service attitude of our hotel staff in the face of Jaime and Carlos. We are thankful for the time you have taken to express your satisfaction with their kind service and continuous efforts to make your every minute onsite a pleasant one. We cannot wait to share your words of encouragement with them. Thank you and we simply cannot wait to for your return visit soon.

10/10 Excellent

David

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Grand Beach Hotel Bay Harbor - M. Petrov on 19 Dec 2023
Dear David, we would like to express our gratitude for your kind rating of the Grand Beach Hotel Bay Harbor. We work hard to make each and every guest's stay special and satisfying and to know we have achieved this in the duration of your recent visit is truly rewarding. We hope you will enjoy your next visit to property as well and would like to thank you for your review.

6/10 Okay

William

Stayed 4 nights in Dec 2023
Response from Grand Beach Hotel Bay Harbor - M. Petrov on 8 Jan 2024
Dear William, we appreciate you staying with us at the Grand Beach Hotel Bay Harbor. We would also like to thank you for your review and kind traveler rating. Our team’s main priority is our guests’ relaxing and satisfying experience. We are glad you enjoyed your recent visit and hope to welcome you soon again.

8/10 Good

Donna

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property, description is misleading since I thought valet was included in resort fee but it was an extra $40 per day. Complimentary bottle of wine was never delivered. Continental bfast was just ok and no other eating options available. Valet management was best ! After checking out, I had unexplained charge to my CC in lieu of additional valet charges. Still no explanation as what they were and no response from hotel
Stayed 2 nights in Dec 2023
Response from Grand Beach Hotel Bay Harbor - M. Petrov on 19 Dec 2023
Dear Donna, thank you for your valued business to our establishment and the feedback you took the time to bring to our attention. We are grateful for the compliments you had to share of our beautiful hotel grounds and the truly attentive staff service attitude throughout the hotel. It is our understanding you have some concerns pertaining to billing. While we have reviewed your folio and have not been able to identify any irregularities, we did go ahead and placed a request with our front office team to once again email you a copy of your final hotel bill at this time for your further review and reference. Should you require assistance and clarification with it once you receive it, please do not hesitate to contact us here through the support center. Thank you and have a lovely day.