Hi julie ann, thank you for choosing citizenM during your recent travels. We're sorry to hear that you didn't know that we offer a 2-in-1 shampoo and body wash. We will certainly look for ways to make this more clear on the bottle. Please also know that we are happy to clean your room every day of your stay and ask that you opt in on the iPad in your room. Your feedback will help us in our commitment to continuous improvement so thank you for taking the time to let us know. Safe travels and stay well!

Hi Andrea,Thank you for taking time to leave a review about your stay. We are sorry that you did not appreciate the room design. We at citizenM believe that useful perks like XL beds, massive windows for city views, and in room technology are so much cooler than having a ton of extra space but we understand that this is not everyone's preference. Sadly the mattress was rendered unusable and we needed to take action in accordance with our booking terms and conditions. Safe travels!

Hi Rashida,Thanks for taking some time to leave us a review. We are sorry to hear that you did not enjoy the room experience. We believe that it's so much better to have a tech driven room with useful perks like free high-speed wifi, phone to TV content casting, and massive comfy beds than some extra space but we understand that all citizens are different. Hope to see you again someday!