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"Excelente servicio y lugar "

"I am just going to give this hotel an across the board score of terrible because they were unwilling to refund our money or give us a credit. The dates of our stay was just days after the unrest due to the killing of the drug cartel leader. The area was a level 3 travel advisory. Cruise ships made the decision not to stop in that port. Airlines were still flying and hotels were open but of course they were, they just want to make money. They don't care about the safety of their travelers. United airlines was willing to give us an airline credit but we lost a lot of money on the hotel. I think this was a very bad PR move on behalf of the hotel. Because now no longer will we never give them our business but we will tell our friends and family about our bad experience. When we learned we were not going to get a refund we tried to gift our stay to someone else. No one was willing to take a free stay in Puerto Vallarta. So we went somewhere else but kept our reservation at the hotel. Since we were not going to get our money back anyway, we at least wanted to prevent the hotel from booking it to someone else and earning double money on it. "

"More dinner places needed to be open every night not just every other night!"

"The food was great, easy to book excursions through, resort was SPOTLESS! Plenty of staff and all were extremely friendly. Amazing parties! Do not skip the neon party! "

"Best hotel in this price range. The pools are very unique and one of a kind. All the bartenders are amazing. Not much night life, but you can assure yourself that you will be relaxing and feel rejuvenated after your vacation. "

"I stay in PV every 5 months or so. Never have I stayed at a resort as rundown as this one. Though the pool area was immaculate (cannot drink in pool unless you bring your own cup with lid). The rest of the resort needs much improvement WE moved resorts after 2 nights on my own dime as they were no help at Front Desk 1) No hot water in shower for 2 days , another patron told me theirs was scalding hot and could not cool it down 2) so many fruit flies in room , when we went to front desk did not get any assistance. Asked to change rooms and they were just as bad , they were coming out of the sink and shower drains 3) no fridges in room 4) food at buffet was ineatible , limited choices and cold 5) none of the reg drinks were available like other resorts , very limited and some on the board they couldn’t make as they were out of ingredients 6) My duvet cover had Stains on it so unsure about rest of bedding This resort should charge a lot less in comparison to others based on wha others offer for same price "

"Staff was very friendly. Restaurants on the property were great. Very helpful having the grocery store so close. "

"I love this property. It is so clean and the staff is so helpful and friendly."

"Great!"