2/10 Terrible
Robert S.
23 Feb 2024
Liked: Cleanliness, location
Disliked: Check-in, communication, listing accuracy
Beware of Wynwood House Experience and Intermittent Hot Water only
2 couples rented this condo for 3 nights. We would not rent it again, nor would we rent from the property manager Wynwood House. Highlights of our bad experience:
1. Check-in: By 4 p.m. day of check in, we had not received details. Following multiple calls and WhatsApp texts, we got it. We sat at airport waiting for instructions since we did not know if we had a rental, or where it was located.
2. Pics and representations: Condo has a good design and nice layout but showed MUCH MORE wear than in pics. For instance, wood floors were tarnished and worn, and veneer had largely worn off bathroom vanity.
3. Cleanliness: Condo was clean but showed a lack of attention to detailed cleanliness as windows were extremely dirty (so bad as to affect view) and light fixtures switches were grimey.
4. Beds: beds were comfortable, and linens were of decent quality. Pillows were nothing spectacular but serviceable.
5. Amenities: big problem. No attention to detail. For instance, there were 2 small bottles of water provided (where you cannot drink the tap water.) no wash clothes. 1 single bath mat for 2 bathrooms and floors were very click. 1 single hand towel for 2 bathrooms. NO HAND SOAP - anywhere. No coffee.
6. Hot water: first night, we could not get hot water to turn on at all. After messing with it for 1 hour, it came on. Work only intermittently. 3-4 minutes at a time. BEWARE
7. Responsiveness: responded to text/email but didn’t actually fix a thing
Robert S.
Stayed 3 nights in Feb 2024