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Reviews of Hyatt House Mexico City/Santa Fe

4 out of 5
Hyatt House Mexico City/Santa Fe
Mexico City

Reviews

9.0

Wonderful

Rating 10 - Excellent. 446 out of 667 reviews" "
Rating 8 - Good. 133 out of 667 reviews" "
Rating 6 - Okay. 44 out of 667 reviews" "
Rating 4 - Poor. 20 out of 667 reviews" "
Rating 2 - Terrible. 24 out of 667 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Luis Ernesto, Zapopan

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 2 nights in Apr 2024
Response from Graciela Quiroz on 2 May 2024
Estimado Luis, Agradecemos tu preferencia con Hyatt, esperamos verte pronto!

10/10 Excellent

Lucila

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El check in y check out perfecto y rápido! Todo el personal muy amables. Las instalaciones están bien para la relación precio-calidad. No es un hotel de lujo, pero es demasiado cómodo. Las sábanas y ropa de cama muy limpia. Hay áreas que se pueden mejorar en limpieza y mantenimiento pero nada que impida disfrutar un periodo de descanso. La alberca es muy amplia y limpia! Y climatizada. El desayuno es normal. Huevos al gusto preparados al momento. Lo demás del bufette no es malo ni bueno. Regular. De nuevo, creo que la relación por lo que pagas es muy buena.
Stayed 2 nights in Apr 2024
Response from Rosalba Cerón on 23 Apr 2024
Hola Lucila,Gracias por sus comentarios y esperamos verla pronto de regresoQuedo a sus apreciables ordenes.Saludos,Rosalba Cerón

10/10 Excellent

Chulwoo

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Apr 2024
Response from Luis Vázquez on 18 Apr 2024
Chulwoo, We very much appreciate your comment, we hope to welcome you soon in this your home Hyatt House Santa Fe.

6/10 Okay

Manuel, Guatemala

Stayed 2 nights in Apr 2024
Response from Luis Vázquez on 6 May 2024
Manuel. Su calificación es muy importante para nosotros, trabajaremos para mejorar nuestro servicio, agradecemos su preferencia y esperamos recibirlo pronto en esta su casa Hyatt House Santa Fe

10/10 Excellent

Maryna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is good. We had an issue upon the check in with the difference in currency rate of the hotel and Expedia but the manager Graciela resolved the issue. We are very grateful. She is an excellent professional. The rooms are quite comfortable. The kitchen is super basic, not to show your culinary talents in full. But basic for the simple cooking. The breakfasts are the same every day which may be annoying if you stay for a long time. The restaurant is good. The staff is very good too. In the end we asked one of the receptionist to send for us a postcard as we forgot to buy a stamp and it was a day off, the post offices were closed. He agreed to send the postcards for us. Hopefully, we’ll receive them. The location is quite far from the city center but the area is good. The excellent park La Mexicana is 15 mins walking. Can recommend the hotel.
Stayed 9 nights in Feb 2024

2/10 Terrible

Julia

Stayed 1 night in Mar 2024
Response from Luis Vázquez on 5 Apr 2024
Julia, Gracias por su calificación, será un gusto poder recibirla pronto en Hyatt House Santa Fe. Saludos

4/10 Poor

Julia

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
There were cockroaches and I got bit on both arms by something. A total of 9 bite marks. The staff was great but it wasn’t the cleanest.
Stayed 6 nights in Feb 2024
Response from Luis Vázquez on 5 Apr 2024
Buenas tardes Julia, Antes que nada le pido una disculpa por la mala experiencia durante su estancia, esta situación es inaceptable, he tomado acciones correctivas. Esperamos nos de la oportunidad de regresar a Hyatt House Santa Fe. Gracias por el tiempo para darnos sus comentarios. Quedo a sus apreciables órdenes. Saludos.

10/10 Excellent

Fatima

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Graciela Quiroz/Gerente de Operaciones on 2 Mar 2024
Estimada Fatima,Que gusto saber que te gusto nuestro servicio, esperamos verte pronto!

10/10 Excellent

semron Kaur

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Rosalba Cerón on 21 Feb 2024
Buen Día Sr. Semron,Gracias por su calificación, será un gusto recibirlo pronto en Hyatt House Santa Fe.Saludos,Rosalba Cerón

6/10 Okay

Lilia

Travelled with family
Disliked: Property conditions & facilities
Room was not as good as previous experience
Room was not as good as in past experience. Breakfast was very good. Location was good for our visit.
Stayed 1 night in Jan 2024
Response from Graciela Quiroz/Gerente de Operaciones on 30 Jan 2024
Estimada Lilia,Lamento que su habitación no la haya encontrado en la mejor condición, le comento que estamos trabajando en ello. Fue un places haberla atendido y esperamos nos de una nueva oportunidad para hacer de su estancia la mejor!

6/10 Okay

ALICIA

Stayed 1 night in Jan 2024
Response from Rosalba Cerón on 17 Jan 2024
Buen Día Alicia,Gracias por su calificación, me parece que su estancia no fue del todo placentera. Por favor me ayuda con sus comentarios los cuales son de gran importancia para la mejora continua.Saludos,Rosalba Cerón

10/10 Excellent

Luis

Stayed 1 night in Jan 2024
Response from Rosalba Cerón on 8 Feb 2024
Hola Luis,Muchas gracias por sus calificación en referencia a su estancia en Hyatt House Santa Fe. Esperamos verlo pronto de regreso.Saludos,Rosalba Cerón

8/10 Good

Camilo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Rosalba Cerón on 17 Jan 2024
Hola Camilo,Gracias por su calificación y esperamos verlo pronto de regreso en Hyatt House Santa Fe.Saludos,Rosalba CerónGerente General

10/10 Excellent

Genevieve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of my favorite hotels in Mexico City for business trips to the Santa Fe area. Good value. Attractive lobby, business center, rooms, and restaurant. Not lavish but something about the lighting and decor makes it unusually attractive. Hangers for female travelers. One bad thing: blow dryer is so weak it takes forever to dry your hair. Pack your own.
Stayed 1 night in Dec 2023
Response from Graciela Quiroz/Gerente de Operaciones on 30 Jan 2024
Dear Ms. Genevieve,I appreciate all your comments, we are glad of reading this, Ill share it with our team. Well check the haiur dryer for your next stay.

4/10 Poor

Francisco

Stayed 1 night in Nov 2023
Response from Graciela Quiroz on 30 Jan 2024
Estimado Francisco,Te agradecemos tu calificación, nos gustaria saber por que fue tal y en tu proxima estancia sea la mejor!

4/10 Poor

Hakan

Business traveller
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Nov 2023
Response from Mauricio vadilllo on 28 Nov 2023
Gracias por sus comentarios.Trabajaremos para seguir mejorando.Esperamos verle pronto y que haya disfrutado su estancia tanto como nosotros.

6/10 Okay

Ernest

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Mauricio vadilllo on 21 Nov 2023
Agradecemos mucho su visita, fue un gusto tenerle con nosotros. Sera un gusto tenerle de vuelta en casa.

10/10 Excellent

Luis

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice location, great service, amazing breakfast
Stayed 4 nights in Nov 2023
Response from AML. on 18 Nov 2023
Thank you sir we hope to see you again

8/10 Good

Patricia

Business traveller
Mostly liked…efficient,professional.Check in ,the man(didn’t get his name,he was too self important ) treated me like a second class citizen.But Alexa ,at the desk,went out of her way ,to make up for his unkind behavior.I am a kind person and not accustomed to this behavior.I travel world wide at least 2X yearly. The room service and cleaners were very professional and efficient.I had to spend 4 extra days in the hotel,in my room,before my doctor would release me.
Stayed 5 nights in Nov 2023
Response from Graciela Quiroz/Gerente de Operaciones on 17 Nov 2023
Ms. Patricia, Thank you for your comments, definetely we want to make our guests special and the inconvinient you had wasnt what we want our guests to experience. Please accept my apology in the name of my team. We wish you to give us another chance.

10/10 Excellent

Rod

Liked: Property conditions & facilities
Stayed 1 night in Nov 2023
Response from Graciela Quiroz/Gerente de Operaciones on 17 Nov 2023
Estimado Rod, Gracias por tus comentarios. Agradecemos su preferencia

10/10 Excellent

Raul Antonio

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing
Stayed 1 night in Nov 2023
Response from BJL. on 13 Nov 2023
Estimado Raúl. Gracias por darnos una calificación perfecta, nuestro personal del hotel disfrutó atendiendo a tus necesidades tanto como hayas disfrutado de tu estancia. ¡Cuídate y esperamos verte pronto!HHSF

2/10 Terrible

Alfonso

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very dirty and not good customer service
Room was dirty and smelled a lot like urine, shower drain did not work, had a small flooding and dryer did not work ether and 2 room outlets did not work too…
Stayed 4 nights in Oct 2023
Response from Graciela Quiroz/Gerente de Operaciones on 2 Nov 2023
Estimado Alfonso, Lamentamos mucho los inconvenientes que tuviste durante tu estancia. Sin duda se arrgelara el tema para que no vuelva a suceder. Esperamos nos des una oportunidad de nuevo!

2/10 Terrible

JULIO CESAR CAMPA

Stayed 4 nights in Oct 2023
Response from Mauricio vadilllo on 21 Nov 2023
Fue un gusto tenerle con nosotros esperemos que haya disfrutado su estancia, tanto como nosotros.

10/10 Excellent

Anthony

Travelled with group
Liked: Amenities
Very clean and professional. Would definitely go back.
Stayed 3 nights in Oct 2023
Response from Graciela on 23 Oct 2023
Buen día Anthony, Muchas gracias por tu calificación, esperamos verte pronto!

10/10 Excellent

Manuel

Travelled with family
Everything was very good I definitely recommend this facility
Stayed 1 night in Oct 2023
Response from Graciela Quiroz on 13 Oct 2023
Hi! It was a pleasure having you here, we hope to see you soon! I will share the comments with the team, its really important for us to receive these comments and our guests are happy.

10/10 Excellent

Carlos

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Santa Fe
Convenient, clean, comfortable hotel
Stayed 3 nights in Sep 2023
Response from Julio Enriquez on 11 Sept 2023
Hola Carlos, muchas gracias por tus comentarios sin duda nos hacen mejorar. Esperamos tenerte nuevamente de regreso, te envió un saludo. :)

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2023
Response from Julio Enriquez on 30 Aug 2023
Hola Luis, muchas gracias por tu calificación. Esperamos tenerte de regreso. Un saludo.

8/10 Good

Timothy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nothing around property
Stayed 3 nights in Jul 2023
Response from J.E on 12 Jul 2023
Hi Timothy, thanks for you coments. We hope that your stay at the hotel has been the best. Greetings.

10/10 Excellent

Fabricio, Mississauga

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was really good. Great value for the nightly rate. The only thing I missed were some water bottles in the room. And also the ice from the ice machine on my floor was kind of yellowish. Didn’t look safe to drink. But the service from the very friendly staff, breakfast options and location were great
Stayed 2 nights in Jun 2023
Response from Julio Enriquez on 1 Jul 2023
Hello Fabricio, we appreciate your time and comments. Hyatt House Santa Fe is an eco-friendly hotel, all the water that comes out of the hotel is 100% drinkable, we have the certification that guarantees it, we appreciate your comments, we hope to have you back. Greetings.

10/10 Excellent

Arnoldo

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Excellent
Stayed 2 nights in May 2023
Response from Graciela Quiroz/Gerente de Operaciones on 22 May 2023
Muchas gracias por su calificacion!

10/10 Excellent

Rackel

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Always enjoy Hyatt
Stayed 2 nights in Apr 2023
Response from Graciela Quiroz on 3 May 2023
Hi Rackel,Is always a pleasure to welcome you back, we hope to see you again soon.

8/10 Good

Francisco

Stayed 1 night in Apr 2023
Response from Graciela on 9 May 2023
Estimado Francisco,Gracias por tu calificación, esperamos verte pronto!

8/10 Good

Fred

Stayed 3 nights in Mar 2023
Response from Graciela Quiroz on 23 Apr 2023
Estimado Fred, Gracias por tu puntuación, fue un placer atenderte. Esperamos verte pronto.

10/10 Excellent

garth

Business traveller
Liked: Cleanliness, room comfort
Stayed 4 nights in Mar 2023
Response from Graciela on 30 Mar 2023
Buenas tardes,Muchas gracias por su calificación!

10/10 Excellent

Genevieve

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
I love this hotel and stay here whenever I have business in Bosques de las Lomas or Santa Fe. Ample room, good value, frig and microwave, decent buffet, nice lobby area with comfortable seating (sofas, etc.) for receiving clients and conversing quietly with them, easy to find, safe parking in the shade, friendly and attentive service, sufficient outlets and places to charge devices on, good lighting for reading in bed, good tv channels for business news from France, Spain, London, and the US as well as many sports channels. No off-putting decor but instead neutral. Hangers and closet rod height work for women as well as men. Lots of drawers. All for a good price.
Stayed 2 nights in Mar 2023
Response from Julio Enriquez on 21 Mar 2023
Good afternoon, thank you very much for your comments, they certainly help us improve. A pleasure to greet and serve you. We look forward to your return. :)

10/10 Excellent

Rackel

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
I liked everything especially that its 2mins away from ABC hospital and the staff speaks English. Offers very good breakfast
Response from Grac on 21 Mar 2023
Hi Rackel,

10/10 Excellent

Tom

Liked: Amenities, property conditions & facilities
Stayed 3 nights in Feb 2023
Response from J.E on 19 Mar 2023
Hola Tom, Muchas gracias por sus comentarios, ha sido un gusto tenerte con nosotros y esperamos verte pronto. Julio Esteban Enriquez - House Host :)

10/10 Excellent

Jesus

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Nice service and property
Stayed 1 night in Feb 2023
Response from J on 20 Feb 2023
Sr. Jesús, Muchas gracias por tu preferencia, sin duda tus comentarios nos hacen mejorar y seguir dando el servicio que nuestros huéspedes merecen. Esperamos verte pronto. Saludos, Julio Enriquez House Host

10/10 Excellent

Suzanne, Baysville

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff are very kind and accommodating. The breakfast (included) is excellent. The rooms are quite large and comfortable.
Stayed 1 night in Feb 2023
Response from M.A on 10 Feb 2023
Suzanne, muchas gracias por tus comentarios, nos alegra saber que tu estancia con nosotros fue placentera, esperamos verte muy pronto de regreso, saludos.

10/10 Excellent

Suzanne, Baysville

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Right next to ABC Hospital with a connecting tunnel. Close to a shopping centre and restaurants. Excellent breakfast and very comfortable beds.
Stayed 2 nights in Jan 2023
Response from Julio Enriquez on 5 Feb 2023
Hello Miss Suzzane, we are very happy to know that your stay is going the best, do not forget to contact reception where our team will be able to support you with whatever you need! (: - Julio Enriquez / House Host

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, room comfort
Highly Recommended
Great place! Food was good and daily breakfasts where excellent
Stayed 10 nights in Dec 2022
Response from M.A on 6 Jan 2023
Estimado Christopher, nos da gusto saber que tu estancia con nosotros fue placentera, tus comentarios nos ayudan a mejor aún más nuestro servicio, esperamos verte muy pronto, saludos. Miguel Avila Front Desk Supervisor

10/10 Excellent

paty

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Excelente, ubicación, desayuno Buen servicio al cliente
Response from M.A. on 3 Dec 2022
Estimada Paty, agradecemos de antemano tus comentarios, nos complace saber que tu estancia con nosotros fue placentera, te deseamos felices fiesta y esperamos erte de regreso muy pronto, saludos.

10/10 Excellent

Tarun

Stayed 1 night in Nov 2022
Response from M.A. on 3 Dec 2022
Tarun, nos da gusto sabes que tu estancia fue placentera con nosotros, te deseamos felices fiesta y esperamos verte muy pronto, saludos.

2/10 Terrible

LUIS

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
They disrespect their own terms and conditions. I couldn't make it. For a no show, they would charge me one night, but no, the charged me the whole stay
Stayed 2 nights in Sep 2022
Response from Hyatt House Team on 19 Oct 2022
Estimado Luis,Lamentamos que no hayas podido tomar tu reservación, sin embargo por el tiempo en el que se aviso de la cancelación ya aplicaba la reserva completa.Saludos,

10/10 Excellent

SEUNG JUN

Stayed 1 night in Oct 2022

8/10 Good

Genevieve

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
No full-length mirror. A dirty dish in the microwave. Otherwise great.
Stayed 1 night in Oct 2022
Response from Graciela Quiroz/Operations Manager on 13 Oct 2022
Estimada Srita. Genevieve,Muchas gracias por sus comentarios, le ofrezco una disculpa por el tema del microondas.Espero verla pronto

10/10 Excellent

Cecil

Stayed 1 night in Sep 2022

10/10 Excellent

Maria Fernanda

Stayed 1 night in Jul 2022
Response from Diego García / Frontdesk Supervisor on 30 Jul 2022
Hello Fernanda, thank you so much for your kind review, wich we use to improve our services. Hope to see you back soon.

10/10 Excellent

ALINA

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Muy cómodo el hotel, con accesibilidad al ABC hospital, la habitación excelente, con todos los servicios y el desayuno aunque no muy grande el buffet, más que suficiente con todo fresco.
Stayed 1 night in Jul 2022
Response from Graciela on 14 Jul 2022
Estimada Srita. Alina, Muchas gracias por sus comentarios, fue un placer atenderla y esperamos verla pronto en su casa, Hyatt House Mexico CIty/Santa Fe.

10/10 Excellent

Octavio

Stayed 2 nights in Jun 2022
Response from Graciela Quiroz/Operations Manager on 15 Oct 2022
Estimado Octavio,Muchas gracias por tu calificación, esperamos verte pronto!