Banyan Tree in Mexican Riviera from NZ$622

"ive been coming here for many many years and you cant beat the location and price. We love the small size of the resort and it has everything you need. The last 3 times we came we had to switch rooms due to mildew smell and visible mold in some rooms on the walls and ceiling. This past trip we tried to get switch due to the mildew smell and had to wait til the next day. it was almost impossible to sleep. If you get lucky with a more updated room without the mildew smell its great. if not it can ruin your whole trip!"

"The bar and staff were great, but the meals at the buffet were horrible. We had to eat out most of the time except for breakfast and fruit."

"The best plase to stay in town "

"The staff: 10/10 So helpful and friendly they really went the extra mile to answers questions and be extra helpful. Also thank you to the people who were helpful with answering my questions about the food items due to me having dietary restrictions. The room: 10/10 Our room was in the 7th villa it was the only option with an elevator. Nice spacious room on the 4th floor. Room was very clean and tidy housekeeping did great! It was nice that there was a reception close by to us in case of an emergency so we didn’t need to walk all the way to the main lobby! We even got to do our check out process here and by pass the long line at the main lobby check out. Amenities: 10/10 Food / bars: 4.5/10 The drinks were not strong. I recommend getting a double if you order a frozen mixed drink! The breakfast buffets had a wide arrange of items. Mexican Steak house one night for dinner 5/10! They also have a taco bar which we grabbed some late night tacos! Also the snack bars by the pool are handy. Transportation / uber: 0/10 One thing that I disliked about this resort is they did not let our uber driver come through the gate to pick us up. We had to walk outside the gate to meet him! This became quite annoying. Especially when we are in the hot sun. He was able to drop us at the lobby but no pick us up. Quite silly. Be aware if you book an uber on your departure to the airport. They will not be allowed to pick you up at the lobby! We walked with our luggage to the road area!"

"Food was mediocre, one restaurant on site was very rude about my daughter’s food allergies. Room service was wonderful in that aspect. Nothing to do in the evening at resort. Grounds were ok nothing exciting. Views from room were nice even when not full view. Drinks took forever if you were in the pool getting served and it wasn’t that busy. Location was nice since it’s close to marina, glad there was other hotels to visit with the all inclusive (sunset was very nice). For us, we would not stay here again due to service and the food allergy issue since it’s big for us. Good average hotel otherwise. "

"Wonderful resort"

"This is a pretty hotel. Very large. The beaches are wonderful, especially for children. The room was a good size. The Club room was nice to have. The staff if very friendly and attentive. Probably the best staff of any All Inclusive that I have been to. I really only have a few concerns. Check in took a long time. Only two people checking in people. The pool is a good size but few chairs. My biggest complaint is the food. I understand that All Inclusive food is never great. So my expectations are low. But the restaurants are bad, especially the Mexican and the Seafood. (Whoever thought coconut encrusted shrimp and meat was a good idea should be fired.) The steakhouse wasn’t bad. Surprisingly the buffet actually had the best food. But still not great. Simple food prepared properly is all I ask for. I don’t need extravagant food cooked poorly. Even though we really enjoyed the hotel I am not sure I would return. "

"Great experience staying at the Grand Hotel"

"The restaurant options were great! The pool bar is so convenient- also shoulder massages offered poolside. The spa was great and the staff across the board was so kind and helpful! "