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Reviews of Hacienda San Jose

4 out of 5
Hacienda San Jose
Km 30 Carretera Tixkokob-tekanto, Cacalchén, YUC

Reviews

9.6

Exceptional

Rating 10 - Excellent. 72 out of 86 reviews" "
Rating 8 - Good. 11 out of 86 reviews" "
Rating 6 - Okay. 1 out of 86 reviews" "
Rating 4 - Poor. 1 out of 86 reviews" "
Rating 2 - Terrible. 1 out of 86 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

gabriel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Hotel!!!
Excellent hotel and installations. Great for couples. If you plan to make some visits around the place, you will need your own transportation. It's far from everywhere
Stayed 3 nights in Oct 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jun 2022

8/10 Good

Monica

Travelled with family
Liked: Cleanliness, staff & service, amenities
Rustic and relaxing getaway. Staff was very helpful and friendly. Loved the meals.
Stayed 1 night in Mar 2022

10/10 Excellent

Brent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect spot for R&R!
Stayed 4 nights in Mar 2022

10/10 Excellent

Cesar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing experience.
Stayed 1 night in Jan 2022

4/10 Poor

Jessica

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Lies
The staff and food first night amazing second night was awful!!!!! The pictures are edited beyong belief
Stayed 2 nights in Jan 2022

2/10 Terrible

Guillermo

Stayed 5 nights in Dec 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Peaceful stay in nature
Peaceful place in the nature, singing birds and giant trees were amazing. Food was excellent and the rooms are very authentic. Spa could be less expensive though.
Stayed 2 nights in Oct 2021

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hacienda!
We have now stayed at all five haciendas in Mexico under this “Luxury Collection” umbrella: Santa Rosa, San Jose, Temozon, Uayamon, and Campeche and this was my favorite! The staff is amazingly friendly, food was delicious, the nature tour was great, grounds are beautiful, and the room was very comfortable. I wish we had stayed longer. We were there with two adults and our three kids: 12, 2.5, and <1 year old.
Stayed 1 night in Oct 2021

10/10 Excellent

Hugo Alfonso

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hacienda San José de Chulo is much more than an hotel, it is an ancestral place where nature's elements combine with outstanding people living to makes happy and pleasantly everyone visiting them. Certainly I appreciate Felipe, Miguel, Alberto, Diana and all of the incredibly staff members who made us feel in a paradise.
Stayed 3 nights in Oct 2021

10/10 Excellent

Cecilia

Stayed 1 night in Jul 2021

10/10 Excellent

Salvador

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Best place to relax and enjoy life
Loved the hacienda, the service was amazing and we all had a fantastic time.
Stayed 2 nights in Jul 2021

10/10 Excellent

Javier

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An amazing truly luxurious experience.
The place its self is wonderful, the hacienda is in amazing condition, the gardens, the pool, and the rooms are outstanding. The service is great, is truly a luxury hotel. Location is very convenient, we took 45 mins to reach Merida's airport and within a short 30 mins average drive, you could reach other haciendas, hidden archeological sites and the most beautiful Izamal town.
Stayed 1 night in Apr 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique property with exceptional rooms and a hands-off approach to hospitality. It was like I owned a hacienda in the Yucatan. The property itself is given just the right amount of maintenance: no excessive polishing or lighting. Everything is simple and rustic. If you're looking for thrills, this isn't the place for you, but if you like blossom floating in the wind, flowers scattered over every path, wasps and birds playing over the pool, and the highest ceilings I've seen in a hotel, then this is it.
Stayed 1 night in Apr 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2021

10/10 Excellent

Mireya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautifully restored property with lots of character and history with excellent facilities and service. Many thanks to Felipe and all the staff for being so welcoming and offering useful tips to fully enjoy the area.
Stayed 2 nights in Dec 2019
Response from Enrique on 30 Dec 2019
Dear Mireya, thank you very much for your feedback and kind words. We will ensure to share these with our team, specially Felipe. Have a wonderful end of the year

10/10 Excellent

Jordan, Brooklyn, NY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a beautiful place! Would highly recommend this if you want a few days of peace and quiet. The staff is great - beyond pleasant and accommodating - so so nice! The spa treatments were great.
Stayed 3 nights in Dec 2019
Response from Enrique on 9 Dec 2019
Dear Jordan, thank you very much for your feedback. We will ensure to share it with our team! Have a wonderful end of the year!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Las personas de servicio son increíblemente amables
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The friendliness of the staff was beyond expectations.
Stayed 2 nights in Feb 2019

10/10 Excellent

ANA MARIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

10/10 Excellent

Commodore, B

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jewel of the Yucatan
Arriving to this hotel itself is like discovering an archeological site, it's rustic charm alone is worth the drive. The staff makes you feel like you belong there, the room itself was magnificent, it felt as though it were my house. As far as I'm concerned best hotel in Mexico.
Response from Ricardo Mondragon Director of Operations on 11 Apr 2017
Dear Guest, Thank you for taking the time to review our beloved Hacienda San Jose. We truly appreciate your kind comments and compliments. Your satisfaction is our ultimate desire and reward. We invite you to come back or visit our other 4 Haciendas, please take a minute to learn more at TheHaciendas.com. Best regards, Ricardo Mondragon Director of Operations

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great restaurant
Great Mexican and Yucatan food Super quiet Lot of beautiful birds and we saw a couple od deers

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Everything was great !! Amazing !!!! .... The place, the rooms , the food , people !

8/10 Good

KH, DC , Denver, Dublin

Liked: Cleanliness, property conditions & facilities, room comfort
Beautiful grounds in isolated location
The grounds were lovely. The highlight was the pool. No complaints there. It was great. The grounds were nice but while there were aspects of the Starwood "Luxury Collection" experience----the front desk staff in the end were inflexible and non-accomodating. It really was a mix. The food service was mixed. The location was isolated ---about 45-1 hr drive to Merida, but for some travelers, that would be a good thing.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
peaceful, gorgeous gardens
Hacienda is magical. Gardens are beautiful, and we loved staying here. Maybe we stayed too long. 4 nights with 2 young children, and there was really no one else around. Would have been nice to have hotel offer activities (cooking, horse back riding or gardening or something local?). The pool is too cold for young children to really have fun for a long time. Izamal town near by is worth seeing. Staff is wonderful. Overall great time for the family.

8/10 Good

Christine, Panama, Republic of Panama

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very relaxing atmosphere and the pool is well designed
I would not recommend this hotel for families with small children

10/10 Excellent

Dave, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Hotel and Staff
The Hacienda San Jose is wonderful hotel. We only stayed for one night but would gladly have stayed for a week. The hotel was not too difficult to find coming from Merida.

10/10 Excellent

Ryan, Washington DC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional Value and Service
Stayed here on honeymoon. Rented a car and explored the Yucatan using the Hacienda as a base. Wonderful property, the casitas maya are excellent, and the food at the restaurant (especially breakfast) is the best of what the region has to offer. The staff are discrete, almost entirely out of site but quickly in the room to clean up once you leave for dinner, etc. Great place.

10/10 Excellent

Guillaume

Liked: Cleanliness, staff & service, property conditions & facilities
Marvellous hacienda with fantastic service, in a paradisíac and quiet nature !
Stayed 1 night in Dec 2023
Response from Melissa Casanova, Reservations Agent on 30 Jan 2024
Thank you for your review, Guillaume. We're so happy to hear you really enjoyed your stay with us! Thank you for choosing Hacienda San Jose.

10/10 Excellent

monica

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Espectacular
Stayed 2 nights in Nov 2023

10/10 Excellent

Allan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buena opcion...
Stayed 1 night in Jan 2023

10/10 Excellent

Jesus Francisco, Laredo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente atmósfera relajada y jardines impresionantes
Stayed 1 night in Nov 2022

10/10 Excellent

SONIA

Stayed 2 nights in Nov 2022

8/10 Good

Alejandro

Travelled with family
Liked: Cleanliness, staff & service
Los jardines son espectaculares
Stayed 2 nights in Jul 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Son.los.mejores.
Maravilloso todo.el personal es.muyyy.amable, el.hotel.es. Excepcional, la comida.riquisima
Stayed 1 night in May 2022

10/10 Excellent

Mike

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encanto, esta en medio de la naturaleza; requerir mejor mantenimiento de áreas sociales. Pero me encanto, regresaré
Stayed 2 nights in Apr 2022

10/10 Excellent

Maria Cristina

Stayed 1 night in Jan 2022

8/10 Good

Ma Elena

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

10/10 Excellent

SEBASTIAN

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un lugar completamente magico, incrustado en la jungla.
Stayed 2 nights in Aug 2021

10/10 Excellent

PEDRO

Liked: Cleanliness, staff & service, property conditions & facilities
Maravillosa estancia.
Maravilloso lugar. La gente súper atenta y amable. Un gran servicio. La Hacienda con una increíble vegetación y lugares hermosos para estar. Gran opción. Para repetir.
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Stayed 3 nights in Jun 2021

10/10 Excellent

Rodrigo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Una joya
Espectacular, gran lugar y un excelente trato.
Stayed 2 nights in May 2021

10/10 Excellent

FABIAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2021

10/10 Excellent

Gianluca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2021

10/10 Excellent

Azucena, Cancun

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente este lugar es increíble y hermoso. No dudaría en reservar de nuevo. Son pet friendly y todos los detalles que da el staff hacen valer mas.
Stayed 2 nights in Jan 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recomemdado ampliamente
Un lugar bellísimo, el trato es el mejor de todos, personal super amable, los jardines hermosos, la cama comodísima. La comida del restaurante, si eres yucateco probablememte sientas que le haga falta condimento, si eres extranjero estará bien xq tiene sabor pero con el picante rebajado. Al sitio le hace falta un poco de mantenimiento, la pintura en algunas paredes se está despegando, y una lámpara de la piscina estaba suelta.
Stayed 1 night in Jan 2021

10/10 Excellent

CARLOS, CdMx

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La experiencia de llegar a una Hacienda se cumplió. Los caminos de piedra algo difícil de caminar, pero de acuerdo a la situación de estar en una Hacienda. Calma y naturaleza con excelente servicio!
Stayed 3 nights in Dec 2020

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hay que volver pronto
La mejor de las Haciendas de Yucatán que he visitado...
Stayed 2 nights in Dec 2020

10/10 Excellent

Rodolfo, Queretaro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gusto mucho el servicio del personal. Excelente atención!
Stayed 2 nights in Nov 2020