Exterior

Reviews of The Westin Memphis Beale Street

4 out of 5
The Westin Memphis Beale Street
170 Lt Geo W Lee Ave, Memphis, TN

Reviews

8.4

Very good

Rating 10 - Excellent. 572 out of 1003 reviews" "
Rating 8 - Good. 195 out of 1003 reviews" "
Rating 6 - Okay. 110 out of 1003 reviews" "
Rating 4 - Poor. 56 out of 1003 reviews" "
Rating 2 - Terrible. 70 out of 1003 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property.
Stayed 1 night in May 2024
Response from General Manager on 22 May 2024
Dear Danielle,Thank you for choosing us for your accommodations and for taking the time to share your experience. We always enjoy hearing from our valued guests, and it is wonderful to know you enjoyed your time with us and all we offer. Thank you again, and we hope your time in Memphis was so memorable that you will plan to return in the future. That said, please keep us in mind for your accommodations again.

2/10 Terrible

Lori

We booked and paid for this hotel. Called because we were delayed 7 hours to let them know so they wouldn't give our room away. got in at midnight and they had no room for us. We booked this hotel based solely on location and they could not find a room nearby that was " in their network " for us. We went to the Peabody. They were amazing and gave us a great price on a room for (2) nights.
Stayed 2 nights in May 2024
Response from General Manager on 22 May 2024
Dear Lori,We know how valuable your time is, so thank you for taking a moment to leave a review. Please accept our sincere apologies that we were unable to host you during your time in the area and for any miscommunication that may have occurred prior to your arrival. Your comments will be reviewed internally to ensure that all proper processes are adhered to, and any corrections that may be necessary will be made. If your travels bring you back to Memphis, know that we would be very grateful for the chance to serve you.

8/10 Good

Brittany

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
PROS: The valet parking was convenient. Literally steps away from the FedEx forum and Beale street. There is a restaurant on site (sort of expensive but a good variety of meal options) and a well stocked market for snacks and etc. The bed was comfortable and the room was quiet as far as outside sounds go. CONS: The fan in the bathroom doesn’t come on separately from the light. The mini bar in our room was locked and we could not get it open, no instructions were posted. There are no instructions in the elevator (you have to use your room key to get it to actually move). The first impression we got was at check in, the desk clerk had to finish sending a text on her phone right in front of us prior to checking us in.
Stayed 1 night in May 2024
Response from General Manager on 17 May 2024
Dear Brittany,It was a pleasure to welcome you to The Westin Memphis Beale Street, and we appreciate you sharing your valuable feedback. While we are delighted you enjoyed much of your stay, including our comfortable bed, peaceful accommodations, and convenient parking, we are sorry your experience wasn't perfect. All of your comments will be reviewed with the team as we are constantly working to improve. We look forward to welcoming you back and impressing you further.

10/10 Excellent

Zachary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Grady, Memphis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel was extremely nice loved it
Stayed 1 night in Feb 2024
Response from General Manager on 10 May 2024
Dear Grady,Thank you for choosing The Westin Memphis Beale Street and for sharing your lovely five-star review. We are delighted you were impressed with your stay and look forward to welcoming you back for another great visit.

10/10 Excellent

Ladonna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and very clean
Stayed 1 night in Apr 2024
Response from General Manager on 1 May 2024
Dear Ladonna,From our friendly team members to our clean accommodations, we're so happy to know that you enjoyed everything about your time with us. Thank you so much for the perfect rating and we hope to see you again soon.

4/10 Poor

Virginia

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
My room didn't have housekeeping service ices for two days. Some plugs didn't work, therefore some of my electronic devices couldn't be charged.
Stayed 4 nights in Apr 2024
Response from General Manager on 10 Apr 2024
Dear Virginia,Thank you for sharing your feedback. It was a pleasure to host you as our guest. While our standard is to provide weekly housekeeping service, please know you can always request a daily visit by reaching out to our front desk. Rest assured, our maintenance team will investigate your comments and make any necessary corrections. We hope you will return for an even better stay.

10/10 Excellent

Vanessa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the perfect spot for our stay. The staff was great and so nice, helpful. Recommend with 10 stars!
Stayed 3 nights in Apr 2024
Response from General Manager on 10 Apr 2024
Dear Vanessa,Thank you so much for choosing to stay with us at The Westin Memphis Beale Street. Our goal is to provide every guest with exceptional service, so we're thrilled our friendly team was able to live up to this standard. We appreciate your recommendation and hope to welcome you back soon.

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Diane, in reception was exceptional.
Stayed 1 night in Apr 2024
Response from General Manager on 10 Apr 2024
Dear Carlos,We couldn't agree more! Diane is exceptional and a valued member of our team. She will be delighted to know she helped make your stay so enjoyable. Should your travels bring you back to the area, we hope you choose The Westin Memphis Beale Street for your stay again.

8/10 Good

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Great area of the city; close to riverwalk which is beautiful (it’s an amazing playground, basketball playground too). Rooms are a bit worn, especially the bathroom, but fine.
Stayed 1 night in Apr 2024
Response from General Manager on 10 Apr 2024
Dear Danielle,Thank you for choosing to stay with us at The Westin Memphis Beale Street. We're thrilled you were able to take full advantage of our convenient location. However, we apologize if we fell short of expectations with our accommodations. Your comments have been noted and will be kept in mind moving forward. Hopefully, this didn't detract too much from your overall trip. The pleasure was all ours, and we hope to welcome you back in the future.

10/10 Excellent

A'shli

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Truly enjoyed our stay. Staff very friendly, rooms were very clean and comfortable. Would definitely recommend.
Stayed 3 nights in Mar 2024
Response from General Manager on 4 Apr 2024
Dear A'shli,We're thrilled to hear that you enjoyed your stay with us. Thank you for your kind words about our friendly staff and comfortable rooms. It was a pleasure to have you here at The Westin Memphis Beale Street as our guest, and we appreciate your recommendation. We look forward to welcoming you back again soon.

8/10 Good

Darryl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great room and easy access to Beale street. View from room was great looking out over Beale street. Downside of this was noise from music from Beale street that goes until early morning hours.
Stayed 1 night in Mar 2024
Response from General Manager on 4 Apr 2024
Dear Darryl,Thank you for staying with us while visiting Memphis! We are delighted our wonderful accommodations and convenient location were the highlights of your visit, and we appreciate you mentioning our lovely views. Your feedback about noise is understood, and we'll be sure to share it with our internal team to determine ways of improving in this respect. Nevertheless, it was a pleasure having you here, and we hope you return soon for an even more exceptional stay.

10/10 Excellent

Robert, Mitchellville

Liked: Cleanliness, staff & service, property conditions & facilities
Close to Beale Street
Stayed 1 night in Mar 2024
Response from General Manager on 4 Apr 2024
Dear Robert,Thank you for being our valued guest at The Westin Memphis Beale Street. It sounds like our convenient location worked well for your trip! Our team hopes you return soon.

10/10 Excellent

Parry

Stayed 1 night in Mar 2024

10/10 Excellent

Jason

Nice place to stay near fed ex forum
Stayed 1 night in Mar 2024
Response from General Manager on 17 Mar 2024
Dear Jason,Thank you for choosing The Westin Memphis Beale Street! We're glad our location worked well for your trip, and we look forward to seeing you again soon.

10/10 Excellent

Fredrick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Best location
Stayed 1 night in Mar 2024
Response from General Manager on 14 Mar 2024
Dear Fredrick,It warms our hearts to hear that our amazing location was perfect for your needs. We trust that everything else was in order for your visit and we hope to see you again soon.

10/10 Excellent

Chris, Springfield

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The 2 ladies working the front desk were the nicest and friendliest hotel staff I/we have ever met at a hotel!
Stayed 1 night in Feb 2024
Response from General Manager on 5 Mar 2024
Dear Chris,Our team loves to make our guests feel at home, and we are delighted they provided you with memorable service! We can't wait to host you at The Westin Memphis Beale Street again for another five-star stay, so please hurry back!

10/10 Excellent

Terri

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable!
Stayed 1 night in Feb 2024
Response from General Manager on 1 Mar 2024
Dear Terri,Thank you for your review and for giving us a perfect rating! We're delighted you were comfortable during your stay. It was a pleasure having you here, and we hope you return soon!

10/10 Excellent

Adrian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel room was very nice. We went to a Grizzlies game and were able to walk to the Fed Ex Forum with ease. Will definitely stay there again!!
Stayed 1 night in Feb 2024
Response from General Manager on 25 Feb 2024
Dear Adrian,We are pleased our location served your plans perfectly to catch the game and access the arena easily. Thank you for being our guest, and we hope to welcome you back to The Westin Memphis Beale Street in the future. Until next time!

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to walkable Beale street, very comfortable beds , nice bar area to watch the game. Great food around the corner
Stayed 2 nights in Dec 2023
Response from General Manager on 25 Feb 2024
Dear Elizabeth,Thank you so much for taking the time to share your thoughts on your recent visit. Location is one of the most important aspects of a trip, so we’re glad you could experience all the convenience ours affords our guests! If you’re traveling to our area again soon, we hope The Westin Memphis Beale Street is your first choice of accommodations.

4/10 Poor

Drew

Travelled with partner
Disliked: Staff & service
No manager was on duty the whole stay. Was given keys to a dirty room. Had an issue with an employee. Couldn't get any manager to ever call me or talk to me.
Stayed 1 night in Feb 2024
Response from General Manager on 25 Feb 2024
Dear Drew,Thank you for your review. We sincerely regret to learn of your recent experience and apologize for any disappointment regarding how your concerns were handled. Rest assured, we will discuss your comments as they will help us make effective changes. We'd be very grateful for the opportunity to change your perceptions on a future stay. In the meantime, please reach out to us again so we can do our best to be of the utmost assistance.

6/10 Okay

Ilex

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
1 Elevator...
Only 1 elevator is working. Waiting forever to get elevator to room. Hotel needs a renovation.
Stayed 1 night in Feb 2024
Response from General Manager on 22 Feb 2024
Dear Llex,Thank you for choosing to visit us. We are glad you had a good experience overall; however, please accept our apologies for any inconvenience with our elevators. Your comments have been noted. We appreciate your feedback, and we hope you will consider staying with us again the next time you are in Memphis.

10/10 Excellent

Brandy

Stayed 2 nights in Feb 2024

10/10 Excellent

Alexis

Stayed 2 nights in Feb 2024

8/10 Good

jeffrey

Liked: Cleanliness, staff & service, amenities
Only had one elevator that worked.
Stayed 3 nights in Feb 2024
Response from General Manager on 21 Feb 2024
Dear Jeffrey,Thank you so much for the review. Based on your high rating, it seems like you had a good time with us overall. We apologize for any issues with the elevator, and we will discuss your feedback internally, as we're always looking to improve. Despite this, we hope you will consider joining us again in the future!

10/10 Excellent

Richard

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience!
Nice clean room and friendly staff.
Stayed 1 night in Feb 2024
Response from General Manager on 19 Feb 2024
Dear Richard,Thank you for choosing The Westin Memphis Beale Street! Our team is delighted you received excellent customer service from our friendly staff and enjoyed your clean, comfortable room. We take pride in providing our guests with a phenomenal experience and appreciate your feedback. It was our pleasure to host you, and we hope to see you for another memorable visit the next time you are in the area.

8/10 Good

Grady

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to Fedex Forum
Great place to stay especially if going to FedEx Forum is why you are traveling. This hotel is conveniently located across the street from the forum. Hotel has plenty of amenities with a restaurant and bar. Clean and spacious rooms made for a comfortable stay.
Stayed 1 night in Feb 2024
Response from General Manager on 19 Feb 2024
Dear Grady,We're thrilled you enjoyed your stay, especially with our prime location across from FedEx Forum. It's wonderful to hear you found our rooms clean and spacious and that our amenities, including the restaurant and bar, added to your comfort. We look forward to welcoming you back to The Westin Memphis Beale Street for another comfortable stay!

10/10 Excellent

Dustin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly Faces
The Westin did not disappoint. From the moment we walked-in until we left, the staff was friendly, helpful and accommodating. The location is wonderful, if you want to be on Beale St. or going to an event at FEDEX FORUM! My family will stay with The Westin Memphis again!
Stayed 1 night in Feb 2024
Response from General Manager on 19 Feb 2024
Dear Dustin,We're overjoyed that The Westin Memphis Beale Street provided an exceptional experience from arrival to departure. Your appreciation for our helpful team and prime location, along with your intent to stay with us again is gratifying to hear. We eagerly await your family's return for another wonderful stay.

10/10 Excellent

Nadia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

Denise

Travelled with family
Liked: Cleanliness, staff & service
The 2nd elevator was not working and that same elevator was not working when I stayed there 2 years ago
Stayed 1 night in Feb 2024
Response from General Manager on 17 Feb 2024
Dear Denise,Thank you for choosing The Westin Memphis Beale Street. We're sorry for the inconvenience caused by the elevator issue during your visits. Rest assured, we're working on improvements to ensure all our facilities are in excellent condition. We hope you found comfort and satisfaction during your stay despite this challenge, and we look forward to offering a smoother experience in the future.

10/10 Excellent

Josh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a terrific stay. The staff was very organized and helpful. The food and room service was terrific although a lil pricey.
Stayed 2 nights in Feb 2024
Response from General Manager on 13 Feb 2024
Dear Josh,Thank you so much for choosing to stay with us at The Westin Memphis Beale Street. Our goal is to provide every guest with exceptional service, so we're thrilled our commitment to this shone through during your visit. It's also great to read you enjoyed a delicious meal with us. The pleasure was all ours, and we hope to welcome you back in the future.

10/10 Excellent

Kelli

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Sebouh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Not to many choices dinning
Stayed 2 nights in Feb 2024
Response from General Manager on 13 Feb 2024
Dear Sebouh,Thank you for choosing The Westin Memphis Beale Street. We're pleased to receive your five-star rating but were disappointed that our dining options didn't fully meet your expectations. Rest assured, we're continuously striving to enhance our offerings and provide a broader range of choices for our guests. We appreciate your insight and hope to have the opportunity to exceed your expectations in the future.

6/10 Okay

Darek

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Not very informative of thier parking policy. Gentlemen at valet made it sound like he was helping me out so i gave him cash then come to find out i get billed for it on my account for room.
Stayed 1 night in Feb 2024
Response from General Manager on 5 Feb 2024
Dear Darek,Thank you for staying with us and taking the time to leave us a review. We're happy to see aspects of your stay were pleasant. However, we apologize for any confusion about our parking policy. It is valet only, and this information is posted online for your convenience. However, it's clear we could have communicated about this better in person, and we'll keep your comments in mind. Should you be in the area again, please come back to see us.

4/10 Poor

DANIEL D

Disliked: Staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

Daniel

Stayed 1 night in Feb 2024

10/10 Excellent

teresa, DuQuoin

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very nice hotel. Clean and Quiet. Close to Beale St. Hotel bar staff were amazing and very personable. Made the best Dirty vodka martini! Will definitely stay there again.
Stayed 1 night in Jan 2024
Response from General Manager on 5 Feb 2024
Dear Teresa,Thank you for your kind words! We're delighted you found our hotel relaxing and conveniently located. It's also great that our bar staff made a positive impression with their amazing service and skill in crafting the perfect Dirty Vodka Martini. We eagerly anticipate your next visit and look forward to welcoming you back to The Westin Memphis Beale Street for another memorable stay.

8/10 Good

Margaret

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

tracy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place across the street from FedEx Forum
Stayed 1 night in Jan 2024
Response from General Manager on 1 Feb 2024
Dear Tracy,Thank you for the perfect rating. We are glad that your stay with us was convenient, thanks to our location. Please stay with us again in the future.

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and convenient to everything in and around Beale street . Nice stay
Stayed 1 night in Jan 2024
Response from General Manager on 30 Jan 2024
Dear John,We are glad that you had a nice stay with us thanks to our high standards of cleanliness and convenient location. It was a pleasure to have you as a guest, and we look forward to welcoming you back for another stay worth all the stars next time.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Not bad
Good hotel with good location, had a water boil order and restaurant and bars closed which was a bummer. Staff was great!
Stayed 2 nights in Jan 2024
Response from General Manager on 22 Jan 2024
Thank you for your review. It was such a pleasure having you as our guest recently, and we're thrilled our hospitable team left a memorable impression on you. Hopefully, you took full advantage of our excellent location, and we appreciate you mentioning it to your fellow travelers. That said, we regret the inconvenience that you encountered, and we hope to welcome you back in the future to enjoy all that we have to offer!

8/10 Good

Cedric

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
The staff were very nice and professional, my only complaint...during my entire stay, there was an odor of gas in the hallway. I thought it was me, but I overheard another guest complaint about it on his checkout. I hope they look into it.
Stayed 3 nights in Jan 2024
Response from General Manager on 22 Jan 2024
Dear Cedric,Thank you for choosing our hotel. We're glad you enjoyed our friendly hospitality, and we trust you had a restful night's sleep. However, we apologize for any inconvenience caused by the unpleasant odor. Our team will look into this to ensure future visits will be even better. Thanks for your review, and we hope to serve you again.

10/10 Excellent

Tiffany

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super easy check in, valet was efficient and friendly, and the location was perfect proximity for Fedex Forum!
Stayed 1 night in Jan 2024
Response from General Manager on 15 Jan 2024
Dear Tiffany,Thank you for staying at The Westin Memphis Beale Street. We're delighted to hear about your positive check-in experience, efficient and friendly valet service, and our perfect location near FedEx Forum! Your feedback is greatly appreciated, and we look forward to welcoming you back for more convenient and enjoyable stays in the future.

10/10 Excellent

beatrice, memphis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was very nice
Stayed 1 night in Jan 2024
Response from General Manager on 12 Jan 2024
Dear Beatrice,Thank you so much! We are delighted to know you were impressed with our accommodations, and we trust you had everything you needed to feel at home. We hope you'll choose The Westin Memphis Beale Street again!

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place, great location. Very safe!
Stayed 2 nights in Dec 2023
Response from General Manager on 8 Jan 2024
Dear David,Exceptional is a word we love to hear! Thank you so much for your perfect rating and for highlighting our convenient location and secure environment. Should your travels bring you back to the area in the future, we hope you'll consider staying with us again!

2/10 Terrible

Timothy

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Most likely will not be booking with Westin Memphis again. Everytime I book I am always double or triple charged for my room and it takes forever for my money to be refunded to my account
Stayed 1 night in Dec 2023
Response from General Manager on 8 Jan 2024
Dear Timothy,We're sorry to hear about any billing concerns during your visit. This is never the experience we want our guests to have, and we encourage you to reach out to us offline so that we may better assist you if you're still having issues. That being said, we'll be sure to discuss your comments internally and work to ensure that an experience like the one you described doesn't happen in the future. Thank you, and we hope to hear from you soon.

10/10 Excellent

Casey

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everyone was very friendly and super helpful. The rooms was clean and the beds are comfortable.
Stayed 2 nights in Dec 2023
Response from General Manager on 8 Jan 2024
Dear Casey,Thanks so much for your glowing review of The Westin Memphis Beale Street! We're delighted you enjoyed your stay so thoroughly, and we appreciate your kind compliments about our lovely team, high standards of cleanliness, and comfy beds. We hope to see you again soon.

10/10 Excellent

Constance, Piperton

Stayed 1 night in Dec 2023

10/10 Excellent

Tonya

Stayed 1 night in Dec 2023