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Dear Danielle,Thank you for choosing us for your accommodations and for taking the time to share your experience. We always enjoy hearing from our valued guests, and it is wonderful to know you enjoyed your time with us and all we offer. Thank you again, and we hope your time in Memphis was so memorable that you will plan to return in the future. That said, please keep us in mind for your accommodations again.
2/10 Terrible
Lori
17 May 2024
We booked and paid for this hotel. Called because we were delayed 7 hours to let them know so they wouldn't give our room away. got in at midnight and they had no room for us. We booked this hotel based solely on location and they could not find a room nearby that was " in their network " for us. We went to the Peabody. They were amazing and gave us a great price on a room for (2) nights.
Lori
Stayed 2 nights in May 2024
Response from General Manager on 22 May 2024
Dear Lori,We know how valuable your time is, so thank you for taking a moment to leave a review. Please accept our sincere apologies that we were unable to host you during your time in the area and for any miscommunication that may have occurred prior to your arrival. Your comments will be reviewed internally to ensure that all proper processes are adhered to, and any corrections that may be necessary will be made. If your travels bring you back to Memphis, know that we would be very grateful for the chance to serve you.
PROS: The valet parking was convenient. Literally steps away from the FedEx forum and Beale street. There is a restaurant on site (sort of expensive but a good variety of meal options) and a well stocked market for snacks and etc. The bed was comfortable and the room was quiet as far as outside sounds go.
CONS: The fan in the bathroom doesn’t come on separately from the light. The mini bar in our room was locked and we could not get it open, no instructions were posted. There are no instructions in the elevator (you have to use your room key to get it to actually move). The first impression we got was at check in, the desk clerk had to finish sending a text on her phone right in front of us prior to checking us in.
Brittany
Stayed 1 night in May 2024
Response from General Manager on 17 May 2024
Dear Brittany,It was a pleasure to welcome you to The Westin Memphis Beale Street, and we appreciate you sharing your valuable feedback. While we are delighted you enjoyed much of your stay, including our comfortable bed, peaceful accommodations, and convenient parking, we are sorry your experience wasn't perfect. All of your comments will be reviewed with the team as we are constantly working to improve. We look forward to welcoming you back and impressing you further.
Dear Grady,Thank you for choosing The Westin Memphis Beale Street and for sharing your lovely five-star review. We are delighted you were impressed with your stay and look forward to welcoming you back for another great visit.
Dear Ladonna,From our friendly team members to our clean accommodations, we're so happy to know that you enjoyed everything about your time with us. Thank you so much for the perfect rating and we hope to see you again soon.
My room didn't have housekeeping service ices for two days. Some plugs didn't work, therefore some of my electronic devices couldn't be charged.
Virginia
Stayed 4 nights in Apr 2024
Response from General Manager on 10 Apr 2024
Dear Virginia,Thank you for sharing your feedback. It was a pleasure to host you as our guest. While our standard is to provide weekly housekeeping service, please know you can always request a daily visit by reaching out to our front desk. Rest assured, our maintenance team will investigate your comments and make any necessary corrections. We hope you will return for an even better stay.
This was the perfect spot for our stay. The staff was great and so nice, helpful. Recommend with 10 stars!
Vanessa
Stayed 3 nights in Apr 2024
Response from General Manager on 10 Apr 2024
Dear Vanessa,Thank you so much for choosing to stay with us at The Westin Memphis Beale Street. Our goal is to provide every guest with exceptional service, so we're thrilled our friendly team was able to live up to this standard. We appreciate your recommendation and hope to welcome you back soon.
Dear Carlos,We couldn't agree more! Diane is exceptional and a valued member of our team. She will be delighted to know she helped make your stay so enjoyable. Should your travels bring you back to the area, we hope you choose The Westin Memphis Beale Street for your stay again.
Great area of the city; close to riverwalk which is beautiful (it’s an amazing playground, basketball playground too).
Rooms are a bit worn, especially the bathroom, but fine.
Danielle
Stayed 1 night in Apr 2024
Response from General Manager on 10 Apr 2024
Dear Danielle,Thank you for choosing to stay with us at The Westin Memphis Beale Street. We're thrilled you were able to take full advantage of our convenient location. However, we apologize if we fell short of expectations with our accommodations. Your comments have been noted and will be kept in mind moving forward. Hopefully, this didn't detract too much from your overall trip. The pleasure was all ours, and we hope to welcome you back in the future.
Truly enjoyed our stay. Staff very friendly, rooms were very clean and comfortable. Would definitely recommend.
A'shli
Stayed 3 nights in Mar 2024
Response from General Manager on 4 Apr 2024
Dear A'shli,We're thrilled to hear that you enjoyed your stay with us. Thank you for your kind words about our friendly staff and comfortable rooms. It was a pleasure to have you here at The Westin Memphis Beale Street as our guest, and we appreciate your recommendation. We look forward to welcoming you back again soon.
Great room and easy access to Beale street. View from room was great looking out over Beale street. Downside of this was noise from music from Beale street that goes until early morning hours.
Darryl
Stayed 1 night in Mar 2024
Response from General Manager on 4 Apr 2024
Dear Darryl,Thank you for staying with us while visiting Memphis! We are delighted our wonderful accommodations and convenient location were the highlights of your visit, and we appreciate you mentioning our lovely views. Your feedback about noise is understood, and we'll be sure to share it with our internal team to determine ways of improving in this respect. Nevertheless, it was a pleasure having you here, and we hope you return soon for an even more exceptional stay.
Dear Robert,Thank you for being our valued guest at The Westin Memphis Beale Street. It sounds like our convenient location worked well for your trip! Our team hopes you return soon.
10/10 Excellent
Parry
25 Mar 2024
Parry
Stayed 1 night in Mar 2024
10/10 Excellent
Jason
14 Mar 2024
Nice place to stay near fed ex forum
Jason
Stayed 1 night in Mar 2024
Response from General Manager on 17 Mar 2024
Dear Jason,Thank you for choosing The Westin Memphis Beale Street! We're glad our location worked well for your trip, and we look forward to seeing you again soon.
Dear Fredrick,It warms our hearts to hear that our amazing location was perfect for your needs. We trust that everything else was in order for your visit and we hope to see you again soon.
The 2 ladies working the front desk were the nicest and friendliest hotel staff I/we have ever met at a hotel!
Chris
Stayed 1 night in Feb 2024
Response from General Manager on 5 Mar 2024
Dear Chris,Our team loves to make our guests feel at home, and we are delighted they provided you with memorable service! We can't wait to host you at The Westin Memphis Beale Street again for another five-star stay, so please hurry back!
Dear Terri,Thank you for your review and for giving us a perfect rating! We're delighted you were comfortable during your stay. It was a pleasure having you here, and we hope you return soon!
The hotel room was very nice. We went to a Grizzlies game and were able to walk to the Fed Ex Forum with ease. Will definitely stay there again!!
Adrian
Stayed 1 night in Feb 2024
Response from General Manager on 25 Feb 2024
Dear Adrian,We are pleased our location served your plans perfectly to catch the game and access the arena easily. Thank you for being our guest, and we hope to welcome you back to The Westin Memphis Beale Street in the future. Until next time!
Close to walkable Beale street, very comfortable beds , nice bar area to watch the game. Great food around the corner
Elizabeth
Stayed 2 nights in Dec 2023
Response from General Manager on 25 Feb 2024
Dear Elizabeth,Thank you so much for taking the time to share your thoughts on your recent visit. Location is one of the most important aspects of a trip, so we’re glad you could experience all the convenience ours affords our guests! If you’re traveling to our area again soon, we hope The Westin Memphis Beale Street is your first choice of accommodations.
4/10 Poor
Drew
Travelled with partner
22 Feb 2024
Disliked: Staff & service
No manager was on duty the whole stay. Was given keys to a dirty room. Had an issue with an employee. Couldn't get any manager to ever call me or talk to me.
Drew
Stayed 1 night in Feb 2024
Response from General Manager on 25 Feb 2024
Dear Drew,Thank you for your review. We sincerely regret to learn of your recent experience and apologize for any disappointment regarding how your concerns were handled. Rest assured, we will discuss your comments as they will help us make effective changes. We'd be very grateful for the opportunity to change your perceptions on a future stay. In the meantime, please reach out to us again so we can do our best to be of the utmost assistance.
6/10 Okay
Ilex
Business traveller, Travelled with group
20 Feb 2024
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
1 Elevator...
Only 1 elevator is working. Waiting forever to get elevator to room. Hotel needs a renovation.
Ilex
Stayed 1 night in Feb 2024
Response from General Manager on 22 Feb 2024
Dear Llex,Thank you for choosing to visit us. We are glad you had a good experience overall; however, please accept our apologies for any inconvenience with our elevators. Your comments have been noted. We appreciate your feedback, and we hope you will consider staying with us again the next time you are in Memphis.
10/10 Excellent
Brandy
19 Feb 2024
Brandy
Stayed 2 nights in Feb 2024
10/10 Excellent
Alexis
18 Feb 2024
Alexis
Stayed 2 nights in Feb 2024
8/10 Good
jeffrey
18 Feb 2024
Liked: Cleanliness, staff & service, amenities
Only had one elevator that worked.
jeffrey
Stayed 3 nights in Feb 2024
Response from General Manager on 21 Feb 2024
Dear Jeffrey,Thank you so much for the review. Based on your high rating, it seems like you had a good time with us overall. We apologize for any issues with the elevator, and we will discuss your feedback internally, as we're always looking to improve. Despite this, we hope you will consider joining us again in the future!
Dear Richard,Thank you for choosing The Westin Memphis Beale Street! Our team is delighted you received excellent customer service from our friendly staff and enjoyed your clean, comfortable room. We take pride in providing our guests with a phenomenal experience and appreciate your feedback. It was our pleasure to host you, and we hope to see you for another memorable visit the next time you are in the area.
Great place to stay especially if going to FedEx Forum is why you are traveling. This hotel is conveniently located across the street from the forum. Hotel has plenty of amenities with a restaurant and bar. Clean and spacious rooms made for a comfortable stay.
Grady
Stayed 1 night in Feb 2024
Response from General Manager on 19 Feb 2024
Dear Grady,We're thrilled you enjoyed your stay, especially with our prime location across from FedEx Forum. It's wonderful to hear you found our rooms clean and spacious and that our amenities, including the restaurant and bar, added to your comfort. We look forward to welcoming you back to The Westin Memphis Beale Street for another comfortable stay!
The Westin did not disappoint. From the moment we walked-in until we left, the staff was friendly, helpful and accommodating. The location is wonderful, if you want to be on Beale St. or going to an event at FEDEX FORUM! My family will stay with The Westin Memphis again!
Dustin
Stayed 1 night in Feb 2024
Response from General Manager on 19 Feb 2024
Dear Dustin,We're overjoyed that The Westin Memphis Beale Street provided an exceptional experience from arrival to departure. Your appreciation for our helpful team and prime location, along with your intent to stay with us again is gratifying to hear. We eagerly await your family's return for another wonderful stay.
The 2nd elevator was not working and that same elevator was not working when I stayed there 2 years ago
Denise
Stayed 1 night in Feb 2024
Response from General Manager on 17 Feb 2024
Dear Denise,Thank you for choosing The Westin Memphis Beale Street. We're sorry for the inconvenience caused by the elevator issue during your visits. Rest assured, we're working on improvements to ensure all our facilities are in excellent condition. We hope you found comfort and satisfaction during your stay despite this challenge, and we look forward to offering a smoother experience in the future.
This was a terrific stay. The staff was very organized and helpful. The food and room service was terrific although a lil pricey.
Josh
Stayed 2 nights in Feb 2024
Response from General Manager on 13 Feb 2024
Dear Josh,Thank you so much for choosing to stay with us at The Westin Memphis Beale Street. Our goal is to provide every guest with exceptional service, so we're thrilled our commitment to this shone through during your visit. It's also great to read you enjoyed a delicious meal with us. The pleasure was all ours, and we hope to welcome you back in the future.
Dear Sebouh,Thank you for choosing The Westin Memphis Beale Street. We're pleased to receive your five-star rating but were disappointed that our dining options didn't fully meet your expectations. Rest assured, we're continuously striving to enhance our offerings and provide a broader range of choices for our guests. We appreciate your insight and hope to have the opportunity to exceed your expectations in the future.
6/10 Okay
Darek
Travelled with family
4 Feb 2024
Liked: Cleanliness
Disliked: Staff & service
Not very informative of thier parking policy. Gentlemen at valet made it sound like he was helping me out so i gave him cash then come to find out i get billed for it on my account for room.
Darek
Stayed 1 night in Feb 2024
Response from General Manager on 5 Feb 2024
Dear Darek,Thank you for staying with us and taking the time to leave us a review. We're happy to see aspects of your stay were pleasant. However, we apologize for any confusion about our parking policy. It is valet only, and this information is posted online for your convenience. However, it's clear we could have communicated about this better in person, and we'll keep your comments in mind. Should you be in the area again, please come back to see us.
Very nice hotel. Clean and Quiet. Close to Beale St. Hotel bar staff were amazing and very personable. Made the best Dirty vodka martini! Will definitely stay there again.
teresa
Stayed 1 night in Jan 2024
Response from General Manager on 5 Feb 2024
Dear Teresa,Thank you for your kind words! We're delighted you found our hotel relaxing and conveniently located. It's also great that our bar staff made a positive impression with their amazing service and skill in crafting the perfect Dirty Vodka Martini. We eagerly anticipate your next visit and look forward to welcoming you back to The Westin Memphis Beale Street for another memorable stay.
Dear Tracy,Thank you for the perfect rating. We are glad that your stay with us was convenient, thanks to our location. Please stay with us again in the future.
The hotel was clean and convenient to everything in and around Beale street .
Nice stay
John
Stayed 1 night in Jan 2024
Response from General Manager on 30 Jan 2024
Dear John,We are glad that you had a nice stay with us thanks to our high standards of cleanliness and convenient location. It was a pleasure to have you as a guest, and we look forward to welcoming you back for another stay worth all the stars next time.
Good hotel with good location, had a water boil order and restaurant and bars closed which was a bummer. Staff was great!
Verified traveller
Stayed 2 nights in Jan 2024
Response from General Manager on 22 Jan 2024
Thank you for your review. It was such a pleasure having you as our guest recently, and we're thrilled our hospitable team left a memorable impression on you. Hopefully, you took full advantage of our excellent location, and we appreciate you mentioning it to your fellow travelers. That said, we regret the inconvenience that you encountered, and we hope to welcome you back in the future to enjoy all that we have to offer!
8/10 Good
Cedric
19 Jan 2024
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
The staff were very nice and professional, my only complaint...during my entire stay, there was an odor of gas in the hallway. I thought it was me, but I overheard another guest complaint about it on his checkout. I hope they look into it.
Cedric
Stayed 3 nights in Jan 2024
Response from General Manager on 22 Jan 2024
Dear Cedric,Thank you for choosing our hotel. We're glad you enjoyed our friendly hospitality, and we trust you had a restful night's sleep. However, we apologize for any inconvenience caused by the unpleasant odor. Our team will look into this to ensure future visits will be even better. Thanks for your review, and we hope to serve you again.
Super easy check in, valet was efficient and friendly, and the location was perfect proximity for Fedex Forum!
Tiffany
Stayed 1 night in Jan 2024
Response from General Manager on 15 Jan 2024
Dear Tiffany,Thank you for staying at The Westin Memphis Beale Street. We're delighted to hear about your positive check-in experience, efficient and friendly valet service, and our perfect location near FedEx Forum! Your feedback is greatly appreciated, and we look forward to welcoming you back for more convenient and enjoyable stays in the future.
Dear Beatrice,Thank you so much! We are delighted to know you were impressed with our accommodations, and we trust you had everything you needed to feel at home. We hope you'll choose The Westin Memphis Beale Street again!
Dear David,Exceptional is a word we love to hear! Thank you so much for your perfect rating and for highlighting our convenient location and secure environment. Should your travels bring you back to the area in the future, we hope you'll consider staying with us again!
Most likely will not be booking with Westin Memphis again. Everytime I book I am always double or triple charged for my room and it takes forever for my money to be refunded to my account
Timothy
Stayed 1 night in Dec 2023
Response from General Manager on 8 Jan 2024
Dear Timothy,We're sorry to hear about any billing concerns during your visit. This is never the experience we want our guests to have, and we encourage you to reach out to us offline so that we may better assist you if you're still having issues. That being said, we'll be sure to discuss your comments internally and work to ensure that an experience like the one you described doesn't happen in the future. Thank you, and we hope to hear from you soon.
Everyone was very friendly and super helpful. The rooms was clean and the beds are comfortable.
Casey
Stayed 2 nights in Dec 2023
Response from General Manager on 8 Jan 2024
Dear Casey,Thanks so much for your glowing review of The Westin Memphis Beale Street! We're delighted you enjoyed your stay so thoroughly, and we appreciate your kind compliments about our lovely team, high standards of cleanliness, and comfy beds. We hope to see you again soon.