Premium Apartment, 1 Bedroom, River View | View from room
Check availability

Reviews of The River City Flats

5 out of 5
The River City Flats
99 North Main Street, Memphis, TN

Reviews

6.6
Rating 10 - Excellent. 32 out of 142 reviews" "
Rating 8 - Good. 39 out of 142 reviews" "
Rating 6 - Okay. 28 out of 142 reviews" "
Rating 4 - Poor. 20 out of 142 reviews" "
Rating 2 - Terrible. 23 out of 142 reviews" "

6.6/10

Cleanliness

7.4/10

Staff & service

6.2/10

Amenities

6.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

8/10 Good

Rebecca COURIER

Liked: Cleanliness
Stayed 4 nights in May 2024

8/10 Good

Haley

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
It was beautiful but in the last night we seen a roach … the place is under construction but that’s didn’t bother us . Over all loved the experience .
Stayed 2 nights in May 2024

2/10 Terrible

Taneka

Travelled with partner
Disliked: Property conditions & facilities
AM Hi , There is a lot you guys can fix, I would like to reach out to Expedia for a refund. The chairs in the studio is nasty and dirty with stains on them. The kitchen chairs are broke and loose and they wobble. The air does not work in here, it’s really hot in here. We tried to use the fan but it is broke and shaking & making a lot of noise. This beds looks nothing like the pictures, this is a cheap steal hard uncomfortable bed. I would never stay here again and I would like my money back. Thank you
Stayed 1 night in Mar 2024

4/10 Poor

Breyanna

Liked: Amenities
Bugs soon as I open the door & in the kitchen sink
Stayed 1 night in Feb 2024

10/10 Excellent

Jessica

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023

2/10 Terrible

Ramon

Disliked: Cleanliness, room comfort
False advertisement
Place was not cleaned, towels were stained had to ask for clean ones, tub was clogged up and no one came to fix it the whole time I was there. Bed sheets had stains. They ask to take out your own trash?! Never again will I stay at this place.
Tub clogged up, dirt was in the water as you were showering. It stunk so bad.
Stayed 5 nights in Nov 2023

6/10 Okay

Jennifer

Stayed 1 night in Oct 2023

2/10 Terrible

ramy

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
It was dirty and I took some picture and informed the owner of it I let Wednesday 10/4 at 10am I would like to send some pictures to show it I had to buy my own cleaning supplies
Stayed 4 nights in Oct 2023

8/10 Good

Rheagan

Travelled with partner
Nice little getaway
Stayed 1 night in Aug 2023

8/10 Good

George

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The front door is in a dirty alley way and the buildings garbage dumpsters are directly next to the door. It smelled terrible when entering and leaving the building. There is NO parking at the building. We had to pay to park in a neighboring lot.
Stayed 2 nights in May 2023

10/10 Excellent

felipe

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was a very nice apartment type living. Very roomy and clean !
Stayed 2 nights in Dec 2021

10/10 Excellent

Amilcar

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Dec 2021

10/10 Excellent

Jerome

Liked: Cleanliness, room comfort
Stayed 4 nights in Dec 2021

8/10 Good

Kenneth

Liked: Cleanliness
My stay was satisfactory, I was expecting a newer room. It didn’t look like it did in the picture
Stayed 3 nights in Nov 2021

2/10 Terrible

Evelyn

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The property looked nothing like what I expected. It was small, cold and not the cleanest.
Stayed 2 nights in Oct 2021

10/10 Excellent

Beatrice L

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I liked that it was very near the part of town where I grew up and I was able to share that place with relatives. I also liked being on the 15th floor where old landmarks were easy to identify from my 'helicoptic view'. Gorgeous accommodations!
Stayed 2 nights in Oct 2021

2/10 Terrible

Vexter

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Oct 2021

8/10 Good

Angela R

Liked: Cleanliness, property conditions & facilities
Nice property. Nice view!
Stayed 4 nights in Oct 2021

4/10 Poor

Kayla

Travelled with partner
Disliked: Amenities, property conditions & facilities
Apartment has a great location. Trolly runs and stops on both sides for the apartment building. View from balacony was beautiful. Bed was super comfortable. But, thats where the good thing end. I arrived late at night on the first night and couldn't get in the building with the code provided. Thankfully someone who lived in the building let me in. Walked into the ceiling falling apart, the blinds are broken and missing slates. So much light from the outside of the building kept the room lite the entire night becauae of the poor condition of the blinds. The balcony door did not lock! They had made some makeshift pin you had to stick in a hole drilled in the door. The air vent was black from the dust collected on it. Floors were quite dirty. Couldn't walk atound barefoot or you had black feet. No hand towels and no floor mat for after the shower were provided. Finally you had this great balcony with no chairs to enjoy the view. Pictures were very deceiving on the website.
Stayed 3 nights in Oct 2021

2/10 Terrible

Tandra

Travelled with partner
Disliked: Amenities, property conditions & facilities
Vector Property owns several units in this building which had dirty bed coverings from the start. There are NO instructions on where to park and the garage we used was for an adjacent hotel. They ONLY offered 2 wash cloths for your entire stay there in which they told us that's what the laundromat on the 3rd floor us for, after I asked for two wask cloths to use for my and my husband's showers for our final day there (4 days and 3 nights stay). The patio blinds were mostly broken. The shower liner were nasty. It was changed AFTER I asked them to. The toilet stopped working then in the middle of the first night, it flished on its on and released a horrendous odor! The Property Contact was working from home where you here chickens in the background. So she was nowhere near the Property at all. I had to send pictures of a dirty unit before she moved us to another unit the morning after our arrival. The view of the river is the ONLY good thing that i can say.
Stayed 3 nights in Oct 2021

6/10 Okay

Jacob

It was ok. The location was nice given it was right downtown. It is rather outdated and could use some updates. The view was pretty, the bathroom was old and needs to be remodeled, and the hallway smelled like there was a gas leak, but that just may be the age of the building. It’s tough to say if I would stay there again. A later checkout would have been nice as well as an earlier check in but that’s not an option, even though they said the earlier check in time could be, but you get charged. If I were to stay long than three nights, it’s unlikely I would stay there.
Stayed 3 nights in Oct 2021

6/10 Okay

Victoria

Travelled with partner
Liked: Amenities
Disliked: Property conditions & facilities
The place does not appear as it does on the photos. The bathroom doors don’t close properly or lock because they’re old. The bathroom tub faucet was broken and poured out hot water. The tub had hair on the wall. The bed had detergent residue all underneath the sheets. The remote didn’t work properly. You had to step two inches from the tv to change the channel or turn it off. The rental company did communicate with us to ask us how things were and for a five star review. This isn’t a five star place even with great communication. Wish I had chosen another place to stay.
Stayed 2 nights in Sep 2021

10/10 Excellent

ShaTonae

Liked: Cleanliness, amenities, property conditions & facilities
Loved the balcony and perfect location
Stayed 2 nights in Sep 2021
Response from Guest Experience Manager on 28 Sept 2021
Dear Happy Guest We are ecstatic to see that you enjoyed your stay with us. Providing awesome customer service is what we strive to provide to all of our guests daily. We are so happy to see we have reached this goal with you! Hope to welcome you back soon. Take Care! Vector Travel

2/10 Terrible

Theodore

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I did not like the smell in my unit it was not as clean and had two big machines running in front of my door the closets didn’t open properly, water pressure terrible and counter bathroom dirty would not stay here again
Stayed 4 nights in Sep 2021

4/10 Poor

Terry

Disliked: Cleanliness
Won’t be back.
The room matched the rate for the most part and we were ok with things until my wife made a late night bathroom visit. I jumped up and went in to find her clutching a piece of toilet paper with a dead ROACH in it and seen 3 more on the floor. Needless to say we checked out a day early in the morning. My wife alerted management on the way out. Of course she got a “your kidding” and a promise to take care of it right away. I understand this is a dated building and pest control can be a challenge but this is totally unacceptable. Reading the reviews after the fact brought up numerous complaints of the same problem. It doesn’t look like they are committed to truly cleaning things up here so buyer beware. If your just looking for a cheap place to flop between outings maybe this is the spot for you. If your expecting 4 star accommodations then pay the extra money and book accordingly. Just my opinion.
Stayed 4 nights in Aug 2021
Response from Guest Experience Manager on 28 Sept 2021
Dear Terry Thank you for your feedback. We want to sincerely apologize tor the issues that you experienced at our property. Please note that we take your feedback very seriously and we have corrected the issues listed above. Thank you for your feedback and giving us the opportunity to gain valuable knowledge about the issue listed above. Best Vector Travel

10/10 Excellent

Jada

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Sep 2021

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
A decent place for the price
The place was clean, the floor was filthy, but if you didn't wear white socks or went barefoot you wouldn't have known. The tenants played music from 730am to midnight ALL day and night long. The location was great, about a 15 minute walk to beale Street. Overall, it was a nice place, just be aware that its half hood, half decent.
Stayed 3 nights in Sep 2021
Response from Guest Experience Manger on 28 Sept 2021
Dear Guest We want to apologize for the issues that you experienced in your unit during your stay with us. Through your feedback we have been able to correct all issues that you have stated above. We are glad to see that overall you did have a positive experience and you enjoyed your stay. We look forward to servicing you again in the future. Best Vector Travel

4/10 Poor

VICTOR

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
(Very)Well located...but that's it. The places needs an complete renovation ASAP... the apartment barely had blinds, clearly not properly cleaned, hard bed/mattress and the pictures are realistic to the actual place etc.
Stayed 2 nights in Sep 2021

10/10 Excellent

Kayla

Travelled with family
Liked: Cleanliness, room comfort
Everything was perfect and the communication was amazing
Stayed 3 nights in Aug 2021
Response from Guest Experience Manager. on 6 Sept 2021
Dear Kayla Thank you for giving us a perfect rating! We are so happy that we were able to meet all of your needs during your stay. Please reach out to us when you are ready to book your next stay with us. Take Care!

2/10 Terrible

James

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Was not given correct entry code, had to stop on a 600 mile drive to find internet access and send digital copies of drivers license, and agree to additional security deposit on top of the base rate paid to Expedia for the stay at the property. Property manager did not respond to phone calls, their voicemail was not set up, had to find other lodging at 9 pm on night of arrival, Literally begged the property manager to handle over the phone instead of the on the internet, They refused, despite not being able to access the property because they did not give me the correct access code. Hall ways dirty. I have no way of knowing what room was like, I never saw it. An hour after I arrived they emailed me a different entry code. I had already checked into another hotel. The management of this place is horrible. And after all that, River City Flats denied a refund. Just sat NO!
Stayed 1 night in Aug 2021
Response from Guest Experience Manager on 6 Sept 2021
Dear James We sincerely apologize about the inconveniences that you experienced during your check-in process with us. We do understand your frustration and we apologize about this. We do have an extended security process when we are servicing our guests. We also do a security deposit to ensure there are no damages to our unit. Once we ensure everything is intact at the property the security deposit is released immediately. We would like to make it right for you When you stay with us again we would like to offer you a 20% discount on your stay. Please reach out to the Guest experience manager if you would like to accept this offer. We look forward to hearing from you soon. Take Care!

6/10 Okay

danielle

Stayed 3 nights in Aug 2021
Response from Guest Experience Manager on 28 Sept 2021
Dear Guest It looks like we fell short of something during your stay. We want to know more. Please reach out to us so that we can make this right. Hope to hear from you soon.

8/10 Good

Amanda

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Got to the room and the password didn’t work. Called the company. They answered right away and fixed the issue. Room was very nice. Parking was fine since the parking garage across the street was pretty much empty.
Stayed 1 night in Aug 2021
Response from Guest Experience Manager on 28 Sept 2021
Dear Amanda Thank you so much for your positive review! We are so happy that you enjoyed your stay with us. Communication is the key to our success so I am glad that we were able to respond immediately to your issue. We look forward to servicing you in the future. Take care!

4/10 Poor

Nicole

Stayed 2 nights in Jul 2021

6/10 Okay

Kirbi

Disliked: Cleanliness, room comfort
Stayed 2 nights in Jul 2021
Response from Guest Experience Manager on 11 Aug 2021
Dear Kirbi Thank you for your review. What happen during your stay? How did we fall short in our service during your stay. We want to know more. Please reach out to us and let us know what happen. Looking to hear from you soon!

2/10 Terrible

Verified traveller

Business traveller
Disliked: Amenities, property conditions & facilities
I didnt like the showerr disnt work properly, the door was hard to open in the bedroom there was only 2 towels in the hole apartment, Also u all didnt want to gove me my refund even tho the property is willing to which i will gove u all anothee call about that
Stayed 4 nights in Jul 2021
Response from Guest Experience Manager on 25 Aug 2021
Dear Guest Thank you for reaching out to us about your recent stay with us. We want to sincerely apologize about the inconveniences that you experience in our home. We do want to make sure that we are meeting out guests standards and expectations during their stay. We are truly sorry for falling short of this. We hope that you would let us make it up to you. We would love to give you a 20% discount on your next stay with us. Please reach out to us to help you book your next stay with us. Take Care!

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Stayed 3 nights in Jul 2021
Response from Guest Experience Manager on 27 Jul 2021
Dear happy guest! We are ecstatic to see that you enjoyed your stay. with us. Thank you for giving us a perfect rating. We hope to welcome you back soon. Take care, Vector Travel.

2/10 Terrible

Verified traveller

Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Jul 2021
Response from Guest Experience Manager. on 27 Jul 2021
Dear Guest We hate to see that you did not enjoy your stay. We want to know more. Please reach out to us so we can understand what went wrong with your stay. Looking forward to hearing from you soon. Take care!

6/10 Okay

Verified traveller

Travelled with partner
The area was very walkable. Once we found parking we could locate what we wanted to do easily and walk.
Stayed 2 nights in Jul 2021
Response from Guest Experience Manger on 26 Jul 2021
Dear guest Thank you for rating our property and giving us your honest feedback. inadequate parking can be a huge hassle. We want to apologize that you experience this during your stay with us. Please let us know what we can do to make your stay better for your next visit. Take Care!

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness
The property was OK. I would not go back because it wasn't for me. The location was good but it was way smaller than what it looked like in the pictures. Also sometimes when the air came on it made this loud noise mostly at night. I was not informed about parking until it was to late to cancel. Parking was not good.
Stayed 4 nights in Jul 2021
Response from Guest Experience Manager on 26 Jul 2021
Dear guest Thank you for sharing your honest feedback with our team. We sincerely apologize that the communication was not the best and the actual size of the unit was not what you anticipated. We would like you to give us another shot if your travel needs bring you back to the area. We would like to offer you a 20% discount on your next stay with us. Give us a call for your next visit and we will personally book you the unit you are looking for, Hope to hear from you soon!

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
I was looking forward to the swimming pool but it was closed for maintenance
Stayed 3 nights in Jun 2021
Response from Guest Experience Manager on 26 Jul 2021
Dear happy guest We are delighted to see that overall you had a great stay. We do apologize about that the pool was not open for community use. The maintenance issue has been resolved and it is open for use. If you are in the area again please reach out to us so we can assist you with your next booking. Take care!

8/10 Good

Verified traveller

Liked: Cleanliness
This apartment was adequate for my needs. It was only a short walk to the Cannon Auditorium which was my primary destination. The bed was very comfortable and the river view was a real plus. The coffee maker and microwave were old and need to be updated. Overall though, I enjoyed my stay and I'll probably book it again next year.
Stayed 4 nights in Jun 2021
Response from Guest Experience Manager on 24 Jun 2021
Dear happy guest Thank you for taking the time to review your recent stay with us. We are so happy to see that overall you enjoyed your stay and your needs were met. Please reach out to us when you are ready to book your next stay. Take Care!

4/10 Poor

Verified traveller

Travelled with family, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The access to the building was a pain. Keypad access outside never worked. Parking was either expensive or far away. The studio apartment was not clean enough or modern enough. Hallways were dirty Overall very disappointing
Stayed 2 nights in Jun 2021
Response from Guest Experience Manager on 24 Jun 2021
Dear Guest Thank you for your honest feedback. We want to sincerely apologize for the issues that you experienced during your stay with us. We have worked to fix the issues described above. We do hope that you would give us another chance to host your stay in the future. Warmest wishes Vector Travel.

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
They only things that was good about this property is the view of the Mississippi River and the close proximity to attractions downtown. Other than that the studio apartment looked like a cheap hotel . There were roaches, torn cheap vinyl flooring, wall repairs that look like an amateur did it and outdated kitchen and bathroom. It looks nothing like the pictures advertised. You also can’t use the gym it’s for residents only and you can’t do early check-in.I wish I had used a hotel instead.
Stayed 4 nights in Jun 2021
Response from Guest Experience Manger on 14 Jun 2021
Dear Guest Thank you for your review. We are sorry to hear that you did not enjoy your stay with us. We want to sincerely apologize for any inconveniences that you experience during your stay with us. This is not the level of service that we normally provide to our guests and we are truly sorry that you had to experience this. We do hope you give us another chance to host your travel needs in the future. Best wishes Vector Travel

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
The unit was in a very old building with no renovation & very cheap furnishings. Old stove; ancient cabinets; stained tub; hole in wall. The floor was covered with vinyl tile that was lumpy from previous flooring underneath. It did not feel safe or clean. They also refused to give me a refund & told me I needed to cancel via Travelocity.
Stayed 3 nights in Jun 2021
Response from Guest Experience Manager on 14 Jun 2021
Dear Guest We are sadden to hear that your stay did not go as is should have. We sincerely apologize for any inconvenience that you experienced during your stay. We want all of our guests to have an extraordinary experience when they stay with us. We are truly sorry for falling short of this. We do hope that in the future you give us another chance to host your travel needs. Best Wishes Vector Travel

8/10 Good

Verified traveller

Travelled with partner
Liked: Amenities
Everything was fine, minus: Toilet always running, toilet seat broke and I almost fell off the fist time I used it. Floor was dirty. I noticed it when looking at my bare feet. Feet were filthy for no reason. Couldn't park there on Saturday or Sunday as there is no guard on the weekends. Had to park at another lot
Stayed 4 nights in May 2021
Response from Guest Experience Manger on 13 Jun 2021
Dear Guest Thank you for allowing us to host you. We are happy to hear that overall you did enjoy your stay with us. We do want to apologize for the inconveniences that you experienced during your stay. We were able to fix these issue thanks to your honest review. Thank you for taking the time to help us improve. Please do not hesitate to reach out to us for your next stay. Take care! Vector Travel

6/10 Okay

Verified traveller

Travelled with partner
The view is pretty good for sunsets and it could be a nice set up. The problem was that the blinds were broken, the bed seemed cheap, and there were roaches in the kitchen in the morning. There communication was a little over the top, but I guess that is better than none. They recommend parking across the street at a pricey lot. If you go talk to the front desk at the Comfort Inn, you can pay them $5.00 for 24 hours in their garage with in/out privileges. Just tell them you are staying at the Flats.
Stayed 2 nights in Apr 2021
Response from Guest Experience Manager on 13 Jun 2021
Dear Guest Thank you for taking the time to give us your honest feedback. We want to apologize for the issues that you experienced during your stay. We want you to know we are working to fix these issues. We are happy to see that overall you had a good stay. We hope that you would allow us to host your next visit when that time comes. Best, Vector Travel

10/10 Excellent

Dominque

Liked: Cleanliness, room comfort
Stayed 3 nights in May 2021
Response from Guest Experience Manager on 13 Jun 2021
Dear Happy Guest Thank you so much for a perfect rating. We pride ourselves on guest excellence. We are happy to see that you took notice. We want to thank you for allowing us to host you for your travel needs. We can't wait to welcome you back for your next stay. See you soon Vector Travel

4/10 Poor

Verified traveller

Travelled with family, Business traveller
Disliked: Cleanliness, property conditions & facilities
The view was amazing but there where a little to many bugs we found in the room the hot water was hard to get there wasn’t enough toilet paper or a place to get any toilet paper or towels from I called the number that is in there door for assistance and they told me that the number that is on the door doesn’t register for that building. The blinds needs some work. I did like that it was a key pad lock to get in and out
Stayed 4 nights in Apr 2021
Response from Guest Experience Manager on 13 Jun 2021
Dear Guest Thank you for taking the time to submit your review. We want to apologize for any inconveniences that you experienced during your stay with us. We hope that you give us another chance to service your travel needs in the future. Take Care!

8/10 Good

Patrick

Liked: Cleanliness, room comfort
Good value and great location.
Big room. Dated but nice enough for what I paid!!! Kitchen had everything needed. Drawers are broken but I dont care if they work or not. Just there to sleep and shower. Over all good place to stay. Place seems safe and WAY better than staying in a noisy hotel room.
Stayed 2 nights in Apr 2021
Response from Guest Experience Manager on 13 Jun 2021
Dear Guest Thank you for your positive review. We are happy that we were able to meet your needs during your stay. If you are in our area again please do not hesitate to reach out to us. Take care! Vector Travel

6/10 Okay

Verified traveller

Travelled with partner
Liked: Amenities, property conditions & facilities
I just expected more out of the room... overall it was a nice stay & beautiful view of the city...
Stayed 2 nights in Apr 2021
Response from Guest Experience Manager on 13 Jun 2021
Dear Happy Guest We are thrilled that your overall stay was enjoyable. We want to know more. Please reach out to us and let us know where we fell short at in the service that you received. We would love to hear you feed back! Thank you for staying with us and we hope to welcome you back soon. Vector Travel