Petit Palace in Mediterranean Region from NZ$305

"Great location , easy to get around! Staff wonderful and room good."

"Unfortunately, this survey does not have a "comfort" category, for which I would rate this hotel zero stars. The staff is great and the amenities are more than appropriate. However, if you need an extra bed, you will be offered the pull out sofa which is horribly uncomfortable, with a thin bedding which makes you feel each metal rod in the frame. The mattress in the king bed was soft and lumpy. Luckily we were there only for one night. I would not recommend it for longer stays. "

"The location and staff were excellent. Property is older and a bit tired looking but the excellent customer service made up for what it lacked in amenities."

"Family friendly resort with plenty to do for children. Entertainment every evening for both adults and children. The quality of food was excellent but could definitely have more variety. It felt very repetitive after the first couple of days. Non-alcoholic drinks could be better. There were four mocktail choices available and they all tasted very similar. The onsite shops were extremely expensive, particularly for beach toys and beachwear so definitely take your own. We had some issues that we feel did not get addressed properly. On arrival, the bedsheets had stains so requested these to be change which to be fair the staff addressed immediately. It was just a bit annoying as we arrived very late evening so having to hold off putting kids to bed because of dirty bedding was annoying. AC throughout our stay was very poor, excluding the last 2 nights of a 7 night stay. It basically didn’t work so blowing hot air all night long meant we struggled to sleep. The hotels reasoning was they need to request additional surge power to be able to increase the functionality of AC, which can take up to three day to arrange. Frustrating that a 5* resort would not just have the appropriate resources in place ahead of time. We also had to request missing items several times because the cleaning staff forgot to after attending our room i.e. towels, soap etc. Overall, we enjoyed our stay but felts more like a 4.5* experience. "

"What an incredible stay… the hotel staff and all the members were just amazing. Location fantastic and our room was amazing.. dining was exceptional, we didn’t have to leave the resort. We will definitely go back.."

"Muy bonito el hotel , excelente servicio"

"Nice place a bit far from Roma centre"

"Location is a 15 minute walk to the city center and maybe 15 minutes to the airport. Nothing really stood out in the immediate area worth walking to and the hotel does not have on site parking which I didn't like. Upon arriving to the hotel the room wasn't ready even though it was already an hour after check-in time. I waited a while but staff made it right by offering free drinks on the marvelous rooftop. Harris that attended us on the rooftop was awesome! The room I chose was the suite which was generously sized for Florence standards and it had its own couch area apart from bed. The tissue paper offered is almost a newspaper rolled into bath paper, its horrible. Also, the hotel doesn't offer an iron or steamer, you have to go downstairs to their laundry area and use one of three available irons that are chained to the wall. I hated this aspect of it. It felt as a college dorm instead of a hotel. There's only two small elevators to use and the primary one gets shut down only providing rooftop access after 6pm so you do find yourself using the stairs more often than not. Downstairs they do have a coffee bar which was nice. I didn't try their breakfast. Overall, I probably wouldn't stay here again but for the price its good and the rooftop is amazing and not crowded. Their gym has all the equipment you need and a nice view of the city. "

"Ideal location for flying into or out of Rome airport. About a 15 - 20 minute walk through covered walkways to the terminals."