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Heiss Hotel By Jalo

4.0 star property
A peaceful urban retreat where travelers can unwind in nature while staying close to El Poblado's popular parks and attractions

Choose dates to view prices

Heiss Hotel sits in El Poblado's center, offering a quiet escape just steps from both Poblado and Lleras Parks. Guests can wander through the garden's greenery or catch up on work with in-room WiFi. The 24-hour front desk ensures travelers have support whenever they need it.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
The current price is NZ$108
10 May - 11 May

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Room options

View all photos for Standard Room

Standard Room

Standard Room

9.0 out of 10
Wonderful
(44 reviews)
  • City view
  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, Balcony

Standard Room, Balcony

Standard Room, Balcony

8.6 out of 10
Excellent
(45 reviews)
  • City view
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite

Junior Suite

Junior Suite

8.6 out of 10
Excellent
(7 reviews)
  • City view
  • 31 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, Balcony

Superior Room, Balcony

Superior Room, Balcony

  • City view
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
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About the area

Located in El Poblado, a neighbourhood in Medellín, Heiss Hotel By Jalo is in the entertainment district and near a metro station. Oviedo Shopping Center and El Tesoro Shopping Park are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Poblado Park and Lleras Park. Check out an event or a game at Atanasio Giradot Stadium, and consider making time for Pueblito Paisa, a top attraction not to be missed. Visit our Medellín travel guide
Map
1460 Cra. 43F, Medellín, Antioquia, 050021

What's nearby

  • Foto aérea del Parque de El Poblado, en la ciudad de Medellín, aparece la Iglesia de San José, Católica.
    Poblado Park
    10 min walk - 0.9 km
  • Monterrey Comercial Mall
    6 min walk - 0.6 km
  • Medellín Clinic - El Poblado
    14 min walk - 1.3 km
  • Lleras Park
    14 min walk - 1.3 km
  • Oviedo Shopping Center
    5 min drive - 3.6 km

Getting around

  • Poblado Station
    11 min walk
  • Medellín (MDE-José María Córdova Intl.)
    35 min drive

Restaurants

  • Restaurante Pato Pekín
    1 min walk
  • Foxey Pub
    4 min walk
  • General Cafe Bar
    3 min walk
  • Smash Avocaderia
    3 min walk
  • Clemente Café Y Flores
    3 min walk

About this property

Heiss Hotel By Jalo

Upscale hotel near Poblado Park
Lleras Park is located near Heiss Hotel By Jalo, which provides a swim-up bar, a poolside bar and a garden. Free in-room WiFi, with a speed of 25+ Mbps, and a gym are available to all guests.
Other perks include:
  • An outdoor pool along with sunloungers, pool umbrellas and a lifeguard on site
  • Buffet breakfast (surcharge), smoke-free property and a 24-hour front desk
  • A lift
Room features
All 176 rooms have comforts such as air conditioning, in addition to thoughtful touches such as free WiFi and sound-insulated walls.
More conveniences in all rooms include:
  • Bathrooms with showers and shampoo
  • 50-inch Smart TVs with cable channels
  • Coffee/tea makers, daily housekeeping and desks

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: COP 50,000 for adults and COP 50,000 for children
  • A poolside bar
  • A swim-up bar

Things to do

  • Gym
  • Outdoor pool
  • Outdoor pool (guest access)

Family friendly

  • Lifeguards on site
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (102 centimetre wide door)
  • Wheelchair accessible (may have limitations)

More

  • Lifeguards
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch smart TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Desk
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of COP 200000 per accommodation, per stay

Children and extra beds

Children are welcome

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Colombia value-added tax (VAT) at 19%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption only applies to tourist package bookings (accommodation plus other travel services).

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately COP 50000 for adults and from COP 50000 for children
  • Pet fee: COP 200000 per accommodation, per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Property Registration Number 210165

We should mention

If you are travelling with a child, your property may require you to present the following documents: parents travelling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Colombian citizens) at check-in. If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be required to present a notarised consent of travel signed by both parents and a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
This property caters to LGBTQ+ guests
Pool access available from 9:00 AM to 8:00 PM
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Heiss
Heiss Hotel Hotel
Heiss Hotel Medellín
Heiss Hotel Hotel Medellín

Frequently asked questions

Does Heiss Hotel By Jalo have a pool?

Yes, this property has an outdoor pool. Pool access is from 9:00 AM to 8:00 PM.

How much does it cost to stay at Heiss Hotel By Jalo?

As of 6 May 2026, prices found for a 1-night stay for 2 adults at Heiss Hotel By Jalo on 10 May 2026 start from NZ$108, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Heiss Hotel By Jalo pet-friendly?

Yes, pets are allowed at this property. There's a fee of COP 200000 per accommodation, per stay.

How much is parking at Heiss Hotel By Jalo?

Heiss Hotel By Jalo doesn't offer parking.

What time is check-in at Heiss Hotel By Jalo?

Check-in start time: 3:00 PM; check-in end time: 11:30 PM.

What time is check-out at Heiss Hotel By Jalo?

Checkout is at noon.

Where is Heiss Hotel By Jalo located?

Located in El Poblado, this hotel is within a 10-minute walk of Monterrey Comercial Mall and Poblado Park. The Dancer's Park and Linear Park President are also within 15 minutes. Poblado Station is 11 minutes by foot and Industriales Station is 25 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Heiss Hotel By Jalo Reviews

9.2

Wonderful

9.6

Cleanliness

9.2

Amenities

9.2

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 1071 out of 1449 reviews
Rating 8 - Good. 215 out of 1449 reviews
Rating 6 - Okay. 90 out of 1449 reviews
Rating 4 - Poor. 32 out of 1449 reviews
Rating 2 - Terrible. 41 out of 1449 reviews

Reviews

Verified

8/10 Good

David Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was nice. Great location
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Sean

Liked: Cleanliness, property conditions & facilities
Great place to stay staff was amazing very nice area!
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, close to everything and staff is friendly
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Kristofer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Heiss is my home in Medellin is the best hotel security and location are A+
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Estania

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful the staff was so nice place is beautiful
Stayed 3 nights in Mar 2026
Verified

8/10 Good

Nicholas

Liked: Cleanliness
Great hotel, very clean, attentive staff, rooms are small but nice, more options for storing clothes would be a plus but the in room iron came in handy due to living out of suitcase
Stayed 7 nights in Apr 2026
Verified

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome breakfast
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast wash top of the line and fresh
Stayed 4 nights in Apr 2026
Verified

6/10 Okay

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location good food my only complaint are the beds are hard
Stayed 8 nights in Apr 2026
Verified

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great clean, rooms a bit small even with balcony upgrade, but a wonderful place
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

Natalia González

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean rooms, staff were always attentive and kind. Breakfast options changed daily
View from bedroom
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities
Excellent staff, hotel location and very nice stay
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Yesenia Maldonado

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, the view from balcony amazing, nice staff, pool beautiful in the terrace which amazing view and breakfast delicious.
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

madelyn

Liked: Cleanliness, amenities, property conditions & facilities
Great location and lots of restaurant near by
Stayed 6 nights in Feb 2026
Verified

10/10 Excellent

Martha

Liked: Cleanliness
I had a wonderful experience with my kid. The staff and hotel amenities were amazing!
Stayed 7 nights in Mar 2026
Verified

8/10 Good

Jorge

Liked: Cleanliness
I not spect very Small room, clean is good, the must staff is friendly, good location.
Stayed 7 nights in Apr 2026
Verified

10/10 Excellent

Andres

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, with awesome view
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and highly recommended
Stayed 7 nights in Mar 2026
Verified

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent new property with beautiful views and a walkable safe neighborhood
Stayed 8 nights in Mar 2026
Verified

10/10 Excellent

Ross

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was very friendly and quite helpful. They made sure I had everything I needed.
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff, great hotel and great location
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very helpful, respectful 🙏. Answering any type of questions and willing to help with anything possible.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Anlly E

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The city view it’s amazing, the staff were very friendly, helpful, polite. Very good breakfast, the pool is nice. Can’t wait to go back. 5 starts
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Maher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great management and clean property rooms kind of small.
Stayed 3 nights in Mar 2026
Verified

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Almost everything about this hotel is perfect! It’s in a great location, the staff is friendly, the amenities like the gym and pool are awesome! The only real issue is the size of the room, it’s definitely smaller than you would like… especially if you have more than one suitcase. However the room itself is really nice and comfortable. I would absolutely stay here again!
Stayed 4 nights in Mar 2026