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"The staff are very friendly, proactive and helpful. Daily room cleaning is very good. Staff helped us to make restaurant booking. Because we can't speak Italian, their assistance meant a lot to us. We enjoy staying at Hotel Residence Aurora."

"Betty is truly the best hostess ever! Our rental car broke down, so we were extremely late checking in. Not only did she wait up past midnight for us, but she also took us to the airport the next morning so my kids could catch their plane and I could get the rental car straightened out. After that, Betty gave helpful hints and even loaned us her guide books for places we wanted to see. The apartment was great, too! It is large, clean, bright, and stocked with everything you need. It felt like...

"I reserved this property due to its supposed vicinity to the Milano Centrale train station. Supposed because in reality the property is in another town, outside Milan. I came to check into the property at 9pm following the map shown on VRBO property profile, which clearly shows a couple of blocks away from Milano Centrale. But surprisingly it is not there. The owner didn't respond when asked for a refund and said he could not find anybody at VRBO customer service due to the late hour of the...