Family Hotels & Resorts in Mazatlán from NZ$103

"Really good staff…"

"I reserved a room that had no refrigerator. The front desk has a refrigerator for medication only. I gave them my $1,400 medication and 2 days later. When I went to pick it up. The bag was full water on the bottom and all 4 cardboard boxes soaked. I asked where it was stored? And ask to speak to a manager. The manager did not apologize, or admit any responsibility. Instead tried to blame me or pharmacy for condition of medication. When clearly it was contaminated during their care. Manager didn’t offer to replace either. Only caused me stress and anxiety the rest of my vacation. I was left disappointed in their lack of hygiene. As, they do not care for their guests health! Pool is extremely filthy. Even with googles on, I could see in front of me. The security is non exsistant, just walked around in circles. Yet allowed group grown adults to drink Pacifico inside pool. How is this sanitary ? Not to mention this is not family friendly. If you care about your health, do not stay here. They are cleaner hotels that value their customers."

"It’s very convenient with the Panama restaurant but it’s time to update the hotel. Staff is very friendly and helpful and room very clean. "

"Excellent!!"

"Clean rooms , Breakfast was great, staff were very friendly, walking distance to many restaurants and el malecon!!"

"Room was very clean housekeeping staff was amazing pool is a little outdated as it is an older hotel but very well maintained. if you are looking for a place to relax on a weekend this is not the place for you music is very loud until like 4 am as they have a club on the same premises . But if loud music doesn’t bother you then this is definitely a place to stay . "

"First off I would like thank the following staff for a tremendous job and professional demeanor. Carlos!!!front desk manager Raul!!! bellman Ramon!!! Poolside server Angel!!! Cilantro server Arron!! Front desk!! We celebrated our 30th anniversary and thanks to them and there impeccable service made it wonderful! We will return soon.. "

"Good things: The loungers that are available are nice Cenote for kids Air conditioning in room Bad things: No loungers near lagoon pool No waiters at pools Buffet times—opens late for every meal Buffet food is inedible No bacon or sausage Bars open late Pools open late Water temp of main pool is hot Cater to cruise and local business—bars open earlier for cruisers Rooms are small and outdated Live Music from beach is loud Beach is dirty—trash everywhere Small beds No fridge in rooms "

"El Cid moro and the other Cid hotels are the best places to stay in Mazatlán "